Attentive staff, friendly, great deal the summer deal, a game and meal to suit the pocket of the decerning parents and having found this deal hopefully definitely use the venue more often. The meal wa... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
We always have a good time here! Staff were great. Unfortunately we got the lane with the non working computer screen. We had to set up at reception and then go back to ask for bumpers to be added the... もっと見る
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We loved the bowling and it was a nice calm environment and the staff were nice. However it's a bit expensive but we really enjoyed the experience. ThNk you.
企業が回答しました
I booked online for the Harlow branch which was straightforward and easy to do. There were loads of different activities available and the staff were welcoming and friendly, we will be visiting again... もっと見る
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企業情報
当該企業による記述
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
連絡先
32B Terminus Street, Harlow, CM20 1EY, Harlow, 英国
- 0333 034 6100
3.9
ほぼ満足
105件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Had a great time stuff were friendly…
Had a great time stuff were friendly and helpful 10/10 service
2026年6月10日
Tenpin - Harlow からの回答
Hi Adam
Thank you for your wonderful 5-star review! We are so pleased you enjoyed your visit. We hope to see you again soon. Best wishes - Clare
Tenpin - Harlow からの回答
Hi Julio, thank you for the fab 5* review for Tenpin Harlow! We're delighted to hear that you enjoy the venue, facilities and the service from our team. We can't wait to see you again soon! Best wishes - Adelaide
I regularly bowl at Tenpin Harlow
I regularly bowl at Tenpin Harlow, the last experience being very positive. I’ve noticed how inclusive the staff are. The place was clean and tidy. We always like to play pool after, the tables were well kept.
2026年6月3日
Tenpin - Harlow からの回答
Hello Dan, Thank you for taking your time to leave us an excellent 5* review. We are so pleased to hear that you enjoy visiting our Tenpin at Harlow. We are so pleased to hear that you find our facilities in great condition every time you visit us. We will pass your comments onto our team! We look forwards to seeing you again soon. Many Thanks - Kimberley
My daughter Jorgie had her 10th…
My daughter Jorgie had her 10th birthday with the team they were brilliant from start to finish the girls loved the singing and music choices could not fault the staff who went above and beyond to make her day special
2026年5月29日
Tenpin - Harlow からの回答
Hi Amy, thank you for leaving Tenpin Harlow a fantastic 5* rating! We are so happy to hear your daughter had a brilliant 10th birthday celebration with us! It's wonderful that our team went above and beyond to make her day special. We appreciate your kind words. We hope to see you again in the future! Best wishes - Rosie
Unhelpful and rude
Have to ring as cannot book concession online I do this weekly for our service users. The helpline staff are always very helpful over the phone. However on taking 2 clients with learning difficulties to Harlow, it turned out we’d been 60p under charged the lady there would NOT let us pay it then as been done over phone, she was most unhelpful and did not have a great attitude towards people with difficulties. Thank goodness a support worker was with our guys, so she finally relented and let the 60p go! Not after she’d made us feel bad- when we only pay what’s charged over the phone! How was we to know undercharged? Staff member could do with some training on how to treat people!
2026年6月3日
Tenpin - Harlow からの回答
Hi Paula
Thank you for sharing your experience. We are concerned to hear about the difficulties you encountered and the attitude of a staff member. We are reviewing this internally to ensure all our team members provide respectful and helpful service to everyone. We would like to look into this and ask that you send an email to customer.feedback@tenpin.co.uk with the details and using the subject "Review - Harlow". We can then reach out to discuss this. Best wishes - Clare
Tenpin - Harlow からの回答
Hi Vitalij, thank you for leaving Tenpin Harlow a lovely 5* rating! We're glad you enjoyed your visit and we appreciate your kind words. We can't wait to see you again in the future! Best wishes - Rosie
Ordered multiple drinks through the app…
Ordered multiple drinks through the app in our party and had to chase them at the bar to get them. Then when we decided to order at the bar, we were told you can't go to use the app. Staff seem to do the bare minimum to earn their wage.
2026年6月2日
Tenpin - Harlow からの回答
Hi there, thank you for taking the time to review Tenpin Harlow! We are very sorry to hear that there had been a delay for your drinks order to arrive and for any inconvenience caused. We will ensure your feedback is passed on for future improvements to be made. If you would like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Harlow'. Best wishes - Adelaide
Great quality, lovely staff, shame about prices.
Great quality, lovely staff.
Prices are way to high, but I do understand that overheads are extortionate! Harlow council and government need to lower ground rents,as do utility companies. STOP running the high street into the ground, give companies a break, Bring back the high street and cash for EVERYONE..
I will say, on our last visit, the loos were a bit smelly, but not unclean.
2026年6月3日
Tenpin - Harlow からの回答
Hi Lisa, thank you for taking the time to review Tenpin Harlow! We're glad that you enjoyed the service from our team, but we are sorry to hear that you found the pricing expensive. We have some great deals available on different days of the week which can be found on our website here: https://www.tenpin.co.uk/deals/ . We hope to see you again soon! Best wishes - Adelaide
The lane was available on time.
The lane was available on time.
Staff were courteous
Online booking worked well
2026年5月27日
Tenpin - Harlow からの回答
Hi Nigel, thank you so much for the excellent 5* review of Tenpin Harlow! We are really pleased to hear you had a great experience and we can't wait to see you again soon for another 5* experience! Best wishes, Jade
I had my son’s 5 th birthday party here…
I had my son’s 5 th birthday party here on Sunday just gone. Very disappointing- firstly it took me two days to make him a cake when we arrived I was told they could not put it in the fridge- even tho it was 30 degree heat outside. It was boxed and bagged. By the time we served the cake it was melted. It also says the cake is presented by the venue- they dumped it on the bar and called me over to do it myself.
Not one member of staff sang happy birthday.
The entertainment with balloons and dancing - was a young miserable girl came round for 5 minutes with some balloons, I didn’t see her crack a smile once.
Not one member of staff asked if we were ok, they all just grunted at us.
The food was over cooked, not quite burnt but very well done.
I requested a vegan meal for one child and when the waitress said he could have nuggets or burger and we asked “ are they vegan”
She replied “ they should be” 🤣
The children all had a great time but I wouldn’t recommend a party here - the staff were unfriendly, and unhelpful and made absolutely no effort.
They came with a party bag for the bday boy and didn’t even give it to him , just dumped it on one of the guests mums.
Won’t be returning for a party here.
2026年5月24日
Tenpin - Harlow からの回答
Hello
Thank you for sharing your detailed feedback regarding your son's birthday party. We are truly sorry to hear that your experience fell short of expectations, especially concerning the cake, staff interactions, entertainment, and food. We are taking your comments seriously and will be reviewing each point with our team to ensure improvements are made. Please email customer.feedback@tenpin.co.uk with the details, using the subject "Review - Harlow" to discuss with us. Best wishes - Clare
Good tuesday family deal
Very reasonable for families using the Tuesday deal. Staff were nice. Please take a look at lane 9, we’re very sure it’s not registering strikes properly. The far right pin seems to be re positioned despite having been knocked. Also quite hot in there. Had a nice time with my children thank you
2026年5月27日
Tenpin - Harlow からの回答
Hi Kelly
We're glad you had a nice time with your children and appreciate your feedback. We will certainly look into lane 9's pin registration and address the temperature concerns. Thank you for bringing this to our attention. Best wishes - Clare
Tenpin - Harlow からの回答
Hi Gary
We're sorry to hear about the issue with getting a bottle of lime. We'll address this with the team. Best wishes - Clare.
Tenpin - Harlow からの回答
Hi Tiffany, what a fabulous 5* review of Tenpin Harlow! We are so pleased you had a great time with your friend and we can't wait to see you again soon and hopefully this time you will also get a double strike ! Best wishes - Mel
Tenpin - Harlow からの回答
Hi Meenah, thank you for leaving such a wonderful 5* review of Tenpin Harlow! We are delighted you had a great time and enjoyed the atmosphere and we can't wait to see you again soon! Best wishes - Mel
Tenpin - Harlow からの回答
Hi there, thank you for the 5* review for Tenpin Harlow! It's lovely to hear that your party experience went well and that our team had provided a good service. We hope to welcome you back again soon! Best wishes - Adelaide
Had a fab time ten pin bowling and had…
Had a fab time ten pin bowling and had a few drinks after, very happy times
2026年5月13日
Tenpin - Harlow からの回答
Hello Claire,
Thank you for taking the time to rate Tenpin Harlow 5 stars. We're happy to hear that you had a fantastic time bowling and enjoyed drinks afterward! Thank you for sharing your positive experience with us. We appreciate your feedback and we look forward to welcoming you back again soon. All the best ~ Laura
Last Sunday my daughter had her…
Last Sunday my daughter had her birthday party there. Everything goes smoothly, and staff is very friendly!
2026年5月6日
Tenpin - Harlow からの回答
Hi Dawid, thank you very much for taking the time to leave such a wonderful 5* review of Tenpin Harlow! We are so pleased you had such a fabulous time celebrating your daughters' birthday and it ran smoothly whilst receiving excellent customer service! We do hope this means you will visit us again soon and we very much look forward to welcoming you back! Best wishes - Mel
Tenpin - Harlow からの回答
Hi Blake, thank you for leaving Tenpin Harlow a fantastic 5* rating. We are thrilled to hear you always enjoy your time with us and we can't wait to see you again soon! Best wishes - Kaylee
Friendly and helpful staff.
2026年5月6日
Tenpin - Harlow からの回答
Hi Kate, thank you so much for the 4* review of Tenpin Harlow. We can't wait to welcome you again soon! Best wishes, Jade
Tenpin - Harlow からの回答
Hello Rob,
Thank you for taking the time to rate Tenpin Harlow 5 stars. We are delighted that a great time was had by all and we look forward to welcoming you back again soon. All the best ~ Laura
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