The light above our lane was out, reported it but no action. None of the cash exchange machines were working in the arcade, someone eventually came and refilled them but it took so so long and loads... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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We got to the venue earlier than my booking so went to book in whilst my grandchildren played on the arcade games to my surprise the lane was free so got to play straight away . Great atmosphere, eve... もっと見る
企業が回答しました
My husband, grandson and myself had a very enjoyable 2 games of tenpin bowling. The online booking process was quick and easy. The staff were friendly and attentive. When we had a ball blockage it was... もっと見る
企業が回答しました
Cold inside, toilets dirty & girl who done Lazer tag was rude & not helpful or engage with me & my kids
企業が回答しました
企業情報
当該企業による記述
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
連絡先
Ocean Plaza, Marine Dr, Southport, Merseyside, PR8 1RY, Southport, 英国
- 0333 034 6100
4.3
優良
163件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
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Cold inside
Cold inside, toilets dirty & girl who done Lazer tag was rude & not helpful or engage with me & my kids
2026年7月29日
Tenpin - Southport からの回答
Hi there, thank you for leaving a 3* review of Tenpin Southport. We are very sorry to hear about the issues you experienced on your recent visit, especially the issues with the temperature inside the venue, cleanliness level of the toilets, and that the customer service did not meet your expectations. If you would like to discuss this further, please could you email customer.feedback@tenpin.co.uk with the subject 'Review-Southport' for somebody to get back to you regarding this. Best wishes-Leila
Tenpin - Southport からの回答
Hello Jenny, Thank you for taking your time to leave us a wonderful 5* review. We are so pleased to hear that you enjoyed your recent visit to our Tenpin in Southport. We are pleased everyone had an enjoyable visit with us. We do hope to see you again soon. Best Wishes - Kimberley
Great value for money on a Tuesday…
Great value for money on a Tuesday night 50 percent off bowling and drinks, but no discount on food .
2026年8月12日
Tenpin - Southport からの回答
Hi John,
Thank you for your fantastic 5* review at Tenpin Southport! It's great to hear that you've had such a great time whilst on your recent visit to us and we hope to welcome you back again very soon! Best wishes- Steph
Lovely time
2026年8月9日
Tenpin - Southport からの回答
Hi Rob,
Thank you for your lovely 5* review at Tenpin Southport! We are delighted that you've had such a great time whilst on your recent visit to us. We hope to welcome you back again very soon! Best wishes- Steph
A very enjoyable time
My husband, grandson and myself had a very enjoyable 2 games of tenpin bowling. The online booking process was quick and easy. The staff were friendly and attentive. When we had a ball blockage it was cleared within minutes of us reporting it. Fun time had by all.
2026年8月12日
Tenpin - Southport からの回答
Hi Karen, thank you for the lovely 5* rating of Tenpin Southport. We are delighted to hear that you had a fun time and found the team provided great service. It's great to hear that you found the booking process easy too! We hope to see you again soon for another 5* experience. Best wishes, Jade
We got to the venue earlier than my…
We got to the venue earlier than my booking so went to book in whilst my grandchildren played on the arcade games to my surprise the lane was free so got to play straight away .
Great atmosphere, every where was clean & plenty of bowls to choose from.
2026年8月6日
Tenpin - Southport からの回答
Hello Gillian, Thank you for taking your time to leave us a great 5* review for our Tenpin at Southport. We are so pleased to hear that you enjoyed your recent visit to us. We are glad to hear that our team managed to get you and your grandchildren onto a bowling lane earlier than expected, so that you didn't have to wait around. We do hope to see you again soon. Many Thanks - Kimberley
Cheerful friendly helpful staff
We arrived and we're dealt with promptly by friendly staff and guided to our lane. One of our group isceherl chsur bound and needed to use toilet which was facilitated in s cheerful manner by staff.
2026年8月11日
Tenpin - Southport からの回答
Hello Colette,
Thank you for taking the time to rate Tenpin Southport 5 stars. We're so pleased to hear that our staff were friendly and helpful from the moment you arrived, especially in assisting with your group's needs. We appreciate your kind words! All the best ~ Laura
We had a blast
We had a blast. We booked a party for our daughter and her friends. Everything was setup and ready to go. Food was good. Staff were attentive. No complaints really.
2026年8月8日
Tenpin - Southport からの回答
Hello Customer,
Thank you for taking the time to rate Tenpin Southport 5 stars. We are so pleased to hear that your daughter's party was a blast and that everything was set up perfectly. It's wonderful to know that the food was good and our staff were attentive. We hope to welcome you all back again soon! All the best ~ Laura
Tenpin - Southport からの回答
Hello Mrs Angela Pellow,
Thank you for taking the time to rate Tenpin Southport 5 stars. We're so happy to hear you had a great time and that our staff provided good service. We hope to see you again soon. All the best ~ Laura
Tenpin - Southport からの回答
Hi there, thank you for your 5* review of Tenpin Southport! We're so glad to hear that you found our staff friendly and efficient and that your children had such a great time. See you again soon! Best wishes-Leila
First visit for ages
First visit for ages. Went with elderly friends. Enjoyed it. A bit noisy but the lady on reception was very helpful in setting the lane up for us
2026年8月6日
Tenpin - Southport からの回答
Hi Vivienne
Thank you for your 4-star review! We're so pleased to hear that you and your friends enjoyed your visit after so long. We appreciate your feedback regarding the noise and are glad our team was able to assist you with setting up your lane. We hope to welcome you back again soon! Best wishes - Clare
Great staff and wonderful facilities
2026年8月6日
Tenpin - Southport からの回答
Hi Irene
Thank you for the fantastic 5-star review! We're so pleased to hear you enjoyed our facilities and found our staff wonderful. We hope to welcome you back again soon! Best wishes - Clare
Tenpin - Southport からの回答
Hi Peter, thank you for the 5* rating of Tenpin Southport. We're pleased to hear you had a lovely time and that the team provided lovely service. Hope to see you again soon!
Take care,
Kirsty
Staff were very pleasant and helpful
2026年8月6日
Tenpin - Southport からの回答
Hi Kristine, thank you for the 5* rating of Tenpin Southport. We are so pleased to hear that our team provided such pleasant and helpful service during your visit. We hope to welcome you back again very soon!
Take care,
Kirsty
Simple to book and enjoyed the game
Easy to book online and service was good when we were there. Price was reasonable too.
2026年8月6日
Tenpin - Southport からの回答
Hi Suzy, thank you for the 5* rating of Tenpin Southport. We're pleased to hear you found the online booking process nice and easy and great service during your visit. Hope to see you again for another fun time!
Take care,
Kirsty
Great special offers on a Tuesday
Went on a Tuesday and got really good deal on game and drinks. We weren’t sure how to set up scoreboard, but a member of staff did it for us
2026年7月29日
Tenpin - Southport からの回答
Hi there, thank you for leaving Tenpin Southport a wonderful 5* rating. We are so pleased to hear you got to take advantage of our great deals and that our staff helped you get set up! We hope to welcome you all back again soon! Best wishes - Kaylee
Amazing experience adults and kids…
Amazing experience adults and kids loved it
Booking process was fast and easy
Staff member Kiri was lovely
The location was perfect
2026年7月29日
Tenpin - Southport からの回答
Hi Chantelle, thank you for the fab 5* review for Tenpin Southport! We're so pleased to hear that you had an amazing experience, and that you enjoyed the service from our team. We look forward to welcoming you back again soon! Best wishes - Adelaide
Lane was ready for us when we arrived
Lane was ready for us when we arrived. Staff were very helpful and polite.
2026年7月27日
Tenpin - Southport からの回答
Hi Claire
Thank you for the wonderful 5-star rating! We're so pleased to hear that your lane was ready and that our team provided helpful and polite service. We truly appreciate your positive feedback. Best wishes - Clare
Good fun , good offer and not too busy
Was looking for something to do in the holidays with my 2 young kids when another plan fell through last minute, managed to book for the same day and was 2 games for £10.
Got on the lane at the right time and there wasn’t hundreds of other people inside which is nice as you can enjoy a good time with the family.
2026年7月29日
Tenpin - Southport からの回答
Hi David
We're so happy to hear that we could help turn a last-minute change of plans into a wonderful holiday experience for you and your children! We're glad you enjoyed the relaxed atmosphere and found our pricing to be a good value. Thank you for sharing your positive feedback! Best wishes - Clare
Nice place but completely broken food and drink ordering system
Had a good time bowling here and the place was decently clean. The staff were all super nice too, but ordering food online via the QR code was a total nightmare. We ordered on our phones because we were told that was the easiest way to get food and drinks, but it never showed up. When we went to the counter to check, they told us their system wasn't working and they never saw our order. Once they finally found it, they didn't have what we ordered in stock. This happened twice to our group on two separate orders made at the same time. My order included a drink they ran out of, and my friend ordered a latte but they had no milk. Great for bowling, but definitely skipping the QR code ordering next time!
2026年7月29日
Tenpin - Southport からの回答
Hello
Thank you for your feedback. We're glad you enjoyed the bowling and found our staff super nice. We sincerely apologize for the frustrating experience you had with our online food ordering system and the issues with your orders. We are very sorry that this happened twice and for the inconvenience caused. If you would like to to send the details by email to customer.feedback@tenpin.co.uk, using the subject "Review - Southport", we can reach out to to and discuss this. Best wishes - Clare
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