We arrived with our nieces and nephews, they’re tiny so needed the smallest balls possible, but the only ones available by our lane were the heaviest and biggest ones with nothing else there really! I... もっと見る
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The kids had a great time, great to see a deal on for Saturday too as it’s so expensive otherwise. It’s a shame festival park looks so run down on the outside, bring back laser quest next door. It... もっと見る
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All the staff were very pleasant & friendly. It was my first time taking my grandaughter bowling & we had to ask a member of staff to help us as we didn't know how to start the game, the member of st... もっと見る
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An amazing afternoon/evening for our eldest daughter’s 14th birthday. The female manager on duty went well above and beyond to make it an unbelievably wonderful experience. We did karaoke and bowling... もっと見る
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企業情報
当該企業による記述
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
連絡先
Festival Park, Stoke on Trent, ST1 5SP, Stoke, 英国
- 0333 034 6100
4.4
優良
167件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great family fun
2026年3月7日
Tenpin - Stoke からの回答
Hi there, thank you so much for the lovely 5* review of Tenpin Stoke! We are really pleased to hear you had a great visit with your family. We hope to welcome you back to the venue again very soon! Best wishes, Jade
Tenpin - Stoke からの回答
Hi Ryan,
Thank you for your fantastic 5* review at Tenpin Stoke! We are delighted you've had such a great time whilst on your recent visit to us and we look forward to welcoming you back again very soon! Best wishes- Steph
perfect service
staff were very helpful and friendly, establishment was clean and not too crowded
2026年2月27日
Tenpin - Stoke からの回答
Hi Mikey, what a fantastic 5* review of Tenpin Stoke! It is really lovely to see you enjoyed your visit and found our team helpful and venue clean and we can't wait to see you again soon! Best wishes - Mel
Lane was broken but were told we…
Lane was broken but were told we couldn’t be moved so spent more time going up to the counter than enjoying our time there
2026年2月20日
Tenpin - Stoke からの回答
Hello, We are sorry to hear that the broken lane impacted your experience and that we couldn't move you. We appreciate your feedback and will look into this situation. We do hope to see you again for a much smoother experience. Our apologies - Kimberley
Tenpin - Stoke からの回答
HI Dana, thank you for taking the time to review Tenpin Stoke! We're sorry to hear that you didn't enjoy the service. Please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Stoke' and we can pas this on to be looked into. Best wishes - Adelaide
Food was cold
Food was cold, no staff available when we needed help. No additional balls suitable for younger players.
2026年2月19日
Tenpin - Stoke からの回答
Hello Kayleigh,
Thank you for taking the time to rate Tenpin Stoke 2 stars. We appreciate your feedback and are sorry the food was cold and that assistance and suitable balls were unavailable. We'll address these concerns with the centre and provide more training if necessary. We hope to welcome you back again soon and that the next visit is a 5 star experience. All the best ~ Laura
It was a Saturday and it was rammed but…
It was a Saturday and it was rammed but the staff were still
Patient and hot in the mark
Everywhere was clean and tidy never a disappointment
2026年2月14日
Tenpin - Stoke からの回答
Hi Ant, thank you for rating an excellent 5* for Tenpin Stoke! We're so glad to hear that you enjoyed your visit and the service from our team. We will be sure to pass on your kind feedback and we can't wait to see you again soon! Best wishes - Adelaide
Tenpin - Stoke からの回答
Hi
We're delighted you had a fantastic time and that our team members were helpful. Thank you for your wonderful 5-star review! Best wishes - Clare
It was easy to book bowling online
It was easy to book bowling online. Arrived early, got the lane with no waiting. Easy to sort the screen with names etc. Our family enjoyed it.
2026年2月17日
Tenpin - Stoke からの回答
Hi Susan, what an excellent 5* review of Tenpin Stoke! We are thrilled you had a great time with us and found the whole process easy! We do hope this will mean you would like to visit us again soon and we look forward to welcoming you back! Best wishes - Mel
Tenpin - Stoke からの回答
Hi Claire,
Thank you for your fantastic 5* review at Tenpin Stoke! We are delighted you've had such a great time whilst on your recent visit to us. We hope to welcome you back again very soon! Best wishes- Steph
Tenpin - Stoke からの回答
Hi Sharon.
We appreciate you taking the time to leave us a wonderful review! We are so glad you had a great family night out and found our staff helpful. Hope to see you soon. Best wishes - Clare
We had a great time
We had a great time. Very smooth check in and everything went as planned
2026年2月15日
Tenpin - Stoke からの回答
Hi Charlotte, thanks for leaving a rating and review for Tenpin Stoke! We're happy to hear that your check-in was smooth and that everything went according to plan. Thank you for sharing your positive experience with us! We very much look forward to welcoming you back again soon! Best wishes - Rosie
Good atmosphere
Good atmosphere, great staff. Bit of a wait for drinks delivery though. Pool tables an added bonus.
2026年1月17日
Tenpin - Stoke からの回答
Hi GillyB, thank you for the fab 5* review! We're delighted to hear that you enjoyed the atmosphere and the service from our team at Tenpin Stoke. We really appreciate your feedback about the wait time for your drinks order and will ensure this is passed on for future improvements to be made. We hope to see you again soon! Best wishes - Adelaide
Tenpin - Stoke からの回答
Hello Jenny, Thank you for taking your time to leave us an amazing 5* review. We are thrilled to hear that you had an amazing time with us and found us good value for money. We do hope to see you again very soon. Many Thanks - Kimberley
Great venue
Great venue, free parking, great arcade, pool tables & even a karaoke rooms.
Staff are friendly & helpful.
2026年2月4日
Tenpin - Stoke からの回答
Hello Simon,
Thank you for taking the time to rate Tenpin Stoke 5 stars. We are delighted with your feedback and are thrilled to hear that the staff are friendly and helpful. We look forward to welcoming you back again soon for another 5 star experience.
All the best ~ Laura
A place to buy drugs
Festival Park. Stoke. The bowling experience was expensive so the 2 adults didn't take part, just the children. The kids enjoyed themselves though. The big downside was myself being offered drugs at 7.30pm! A woman came to me at the air hockey table and asked if I do drugs, I'm definitely not her target audience. She was clearly on something and stank of booze. She said they were selling drugs in the toilets. Staff were notified and said they are aware of her, she's a regular. I went to the toilet before we left and there were 2 women in there who quickly scarpered into the cubicle. When we left shortly after, the first lady was lying outside the doors with her 3 children, rolling around the floor swearing. Not the family experience we hoped for on a Saturday night. We won't be returning. Do not let your children go into the toilets alone.
2026年1月31日
Tenpin - Stoke からの回答
Hi Emma, thank you for taking the time to leave a review of Tenpin Stoke! We are sorry to hear of your recent visit to us and we would like to look into this further for you. Therefore, can you please email us at customer.feedback@tenpin.co.uk with the subject as 'Review - Stoke' Best wishes - Mel
It's okay but can be better
A few of the arcade games was not working, and all of them need a good clean as well. The bowling balls need to be changed and/or cleaned. Lot of them is chipped, even inside where you put your fingers, so I've got 2 cuts on my fingers, even my girl as well. Some of the balls is disgusting, peoples eating and playing in the same time, and using the balls with dirty hands. The music is too loud and boring. Need a better mix.
Pizza was a joke, is like the worst/cheapest frozen pizza you can find. Cocktail is kinda overpriced for the amount of alcohol in it. Otherwise is okay.
2026年2月3日
Tenpin - Stoke からの回答
Hello, We appreciate your feedback. We're sorry to hear about the arcade games, bowling balls, loud music, pizza, and cocktails. We'll address the cleanliness and condition of the games and bowling equipment. We'll also review the music selection and pizza quality. We value your comments as we improve our guest experience. We do hope to see you again soon - Kimberley
Staff were pleasant and helpful
Staff were pleasant and helpful, and we all had a good time.
2026年2月3日
Tenpin - Stoke からの回答
Hi Andrew, thank you for leaving Tenpin Stoke a fabulous 5* rating and review! We appreciate your feedback and we're so glad to hear that our staff were helpful and pleasant and that you all enjoyed yourselves. We can't wait to welcome you back again soon! Best wishes - Rosie
Tenpin - Stoke からの回答
Hi Janet, thank you for the amazing 5* rating and review for Tenpin Stoke! We're so pleased to hear that you enjoyed the venue and hope to welcome you back again soon! Best wishes - Adelaide
Great experince
Great experince, just the deals for family at weekends earlier in the day would be good, but apart from that all good
2026年2月1日
Tenpin - Stoke からの回答
Hi Luke, thank you for taking the time to leave a review of Tenpin Stoke. We are delighted to hear that you had a great experience. We are sorry to hear that you were unable to take advantage of some of our offers. Hope to see you again soon.
Take care,
Kirsty
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