We arrived with our nieces and nephews, they’re tiny so needed the smallest balls possible, but the only ones available by our lane were the heaviest and biggest ones with nothing else there really! I... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The kids had a great time, great to see a deal on for Saturday too as it’s so expensive otherwise. It’s a shame festival park looks so run down on the outside, bring back laser quest next door. It... もっと見る
企業が回答しました
All the staff were very pleasant & friendly. It was my first time taking my grandaughter bowling & we had to ask a member of staff to help us as we didn't know how to start the game, the member of st... もっと見る
企業が回答しました
An amazing afternoon/evening for our eldest daughter’s 14th birthday. The female manager on duty went well above and beyond to make it an unbelievably wonderful experience. We did karaoke and bowling... もっと見る
企業が回答しました
企業情報
当該企業による記述
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
連絡先
Festival Park, Stoke on Trent, ST1 5SP, Stoke, 英国
- 0333 034 6100
4.4
優良
167件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Easy to book and check in
Easy to book and check in
Staff really friendly and helpful
Really clean
2026年1月31日
Tenpin - Stoke からの回答
Hey Pamela, thank you for the lovely review of Tenpin Stoke. We are delighted to hear that your recent visit was great and that the team were super helpful in getting you checked in. Hope to see you again soon.
Take care,
Kirsty
Karaoke room!
Genuinely had such an amazing time at one of the karaoke rooms for our friends birthday! It’s actually completely soundproof / embarrassment proof! The only thing I can fault is that when ordering the drinks from inside the room on the screen, to be delivered to the room, they took well over 20 mins to come and we had to keep popping out to check which it’s frustrating when it was a Monday, it was super quiet and we only have an hour in there. Besides that, had so much fun!
2026年1月5日
Tenpin - Stoke からの回答
Hey Laura, thank you for the 4* rating of Tenpin Stoke. It's lovely to hear you all had a fun experience for your friends birthday. Your feedback is important to us and we will ensure this is passed on for future improvements.
Take care,
Kirsty
I came 10 mins early as it states…
I came 10 mins early as it states booked in 4 times I asked for the screen to be loaded I was ignored 1 of ur staff who was cleaning the lanes was very rude
2026年1月20日
Tenpin - Stoke からの回答
Hello there, Thank you for taking your time to leave us some feedback from your recent visit to our Tenpin. We are extremely disappointed to hear that our team was not very supportive during your stay. We do hope to see you again soon for a much more smoother experience. Our apologies - Kimberley
Tenpin - Stoke からの回答
Hello Carole, Thank you for taking your time to leave us an excellent 5* review. We are really pleased to hear that you had a great afternoon with us. We do hope to see you again soon. Many Thanks - Kimberley
Pep and co.
'Twas fun and exciting! We wiggled and wobbled into the bowling alley, and sent off some rockets!!!
2026年1月17日
Tenpin - Stoke からの回答
Hi George, thank you for the lovely review of Tenpin Stoke. We are pleased you had a fun time and we hope to see you back again soon.
Take care,
Kirsty
Tenpin - Stoke からの回答
Hi Terence
We're glad you enjoyed your experience with our helpful staff and fun atmosphere. We appreciate your positive feedback and time taken to review us. Hope to see you again soon. Best wishes - Clare
Tenpin - Stoke からの回答
Hi Celestine
We are happy you had a fun day. Our team appreciates your kind words and we hope to see you again for more amazing experiences! Best wishes - Clare
The bowling at Stoke is clean and tidy…
The bowling at Stoke is clean and tidy and the staff are helping. My kids enjoyed there afternoon bowling there and they even had lunch too which I thought was a great price, will deffo be coming again
2026年1月10日
Tenpin - Stoke からの回答
Hi Tracy
We're happy to hear that your kids enjoyed their bowling afternoon at Tenpin Stoke, and that you found our prices great. We're glad our team could help make your visit a success. Thank you for your feedback, and we look forward to seeing you again! Best wishes - Clare
An Amazing afternoon/evening!
An amazing afternoon/evening for our eldest daughter’s 14th birthday. The female manager on duty went well above and beyond to make it an unbelievably wonderful experience. We did karaoke and bowling with food. It’s was fabulous! The female manager (we didn’t get her name, but she has just returned after maternity leave) This lady really is a credit to your company! Any hiccups were quickly resolved with the karaoke room and we even got to all experience bowling. Both our daughters and their friend said it was the best! Thank you thank you thank you!
2026年1月10日
Tenpin - Stoke からの回答
Hello there, thank you for taking your time to leave us a fantastic 5* review. We are thrilled to hear that you had a wonderful time at our Tenpin in Stoke celebrating your daughter's birthday. We will pass your wonderful comments onto our team. We do hope to see you again soon for some more fun. Many Thanks - Kimberley
Tenpin - Stoke からの回答
Hello Sarah, Thank you for taking your time to leave us an excellent 5* review for our Tenpin in Stoke. We are really pleased to hear that you enjoyed your recent visit to us, while enjoying some precious family time. We do hope to see you again soon. Many Thanks - Kimberley
The volume of noise as we walked in was…
The volume of noise as we walked in was extreme… we stayed as it was a New Year’s Eve treat for our daughter but it made it very uncomfortable and the lane was full of rubbish from the previous people
2025年12月31日
Tenpin - Stoke からの回答
Hi Steph, thank you for writing a review for Tenpin Stoke! We're sorry to hear that you found the venue to be too loud during your visit and that the lane had not been cleaned. We really appreciate your feedback and will ensure this is passed on for future improvements to be made. We hope to see you again soon! Best wishes - Adelaide
Great fun
Speedy service to get on a lane, nice food and we tried the karaoke which was great fun
2025年12月29日
Tenpin - Stoke からの回答
Hi there, thank you for the excellent 5* rating and review for Tenpin Stoke! We're delighted to hear that the service had been quick and that you enjoyed the food and karaoke during your visit. We look forward to seeing you again soon! Best wishes - Adelaide
Although there was a queue didn't have…
Although there was a queue didn't have to wait to long.
2025年12月19日
Tenpin - Stoke からの回答
Hi Rosie, thank you for the 4* review for Tenpin Stoke! We're glad to hear that the wait time wasn't too long during your visit. We hope to see you again soon! Best wishes - Adelaide
Tenpin - Stoke からの回答
Hi Eric, thank you for the 5* review for Tenpin Stoke! We're so pleased to hear that our team had provided a great service and that you enjoyed the bowling. We look forward to seeing you again soon! Best wishes - Adelaide
Great family fun
Visited as a family in the Christmas holidays and had a great time. Wasn't too busy and had no issues at all - served quickly on arrival and at the bar and food arrived quickly too.
2026年1月2日
Tenpin - Stoke からの回答
Hi Melissa, thank you for the lovely 5* rating and review for Tenpin Stoke! It's lovely to hear that you had a great visit with your family and our team had provided a quick service. We hope to welcome you back again soon! Best wishes - Adelaide
I won the game
2026年1月2日
Tenpin - Stoke からの回答
Hey Ryan, thank you so much for the lovely 5* rating of Tenpin Stoke. We are thrilled to hear you had a great time and got yourself a win. Hope to see you again for another fun time.
Take care,
Kirsty
Could do better
Teenagers in lane next to ours were very loud and disruptive. They were constantly getting in our way and being antisocial. We told the staff but nothing was done
2026年1月2日
Tenpin - Stoke からの回答
Hi there,
Thank you for your 3* review at Tenpin Stoke! We are very sorry to hear you did not have a great time whilst on your latest visit to us and found other members of the public to be disruptive. Your feedback is important to us and we will ensure this is passed across to the correct team to make any future improvements needed. If you would like to email customer.feedback@tenpin.co.uk and they can look into this further for you. Best wishes- Steph
One player
One player, a child, playing with 2 adults wanted the barriers up when it was their turn but unfortunately only 1 side came up. We reported it and a member of staff came quite quickly to try and rectify it. Whilst he investigated the fault it ate away at our 1hour bowling time. It couldn't be rectified so the child had to continue without it. Other than this incident we all had a very enjoyable time
2026年1月2日
Tenpin - Stoke からの回答
Hi there, thank you for reviewing Tenpin Stoke! We are glad that you had an enjoyable visit, but we are sorry to hear that there had been technical issues during your games of bowling and that this was unable to be resolved. If you'd like to discuss this further, please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review- Stoke', and we can pass this on to be looked into. We hope to welcome you back again soon! Best wishes - Adelaide
A great prechristmas trip to bowling…
A great prechristmas trip to bowling with friends and their little ones. Check in was quick, everything went well. We had great fun. Thanks
2025年12月20日
Tenpin - Stoke からの回答
Hello Rachel, Thank you for taking your time to leave us an excellent 5* review. We are really pleased to hear that you enjoyed your recent trip to our Tenpin at Stoke. We do hope to see you all again very soon. Many Thanks - Kimberley
Staff were helpful
2025年12月20日
Tenpin - Stoke からの回答
Hello Fiona, Thank you for leaving us a wonderful 5* review for our Tenpin in Stoke! We are really pleased to see that you had a great time with us. We do hope to see you again very soon. Many Thanks - Kimberley
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。