Me and my son came here in the summer holidays, arrived a little early but was given a lane straight away. We booked the 2 games and meal deal package, food was lovely and hot, we came on the hottest... もっと見る
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Visited Swindon site with young grandchildren who loved the overall energy and were thoroughly entertained. But I was struck by the experience, through many visits to the male loos with the children,... もっと見る
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Lane was ready when we got there, no waiting around, staff were friendly and responsive, there was a slightly longer delay for food but it was starting to get busy so I understand that
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Friendly check in, accommodating with when we wanted food prepared. Asked for a paper cloth to wipe seating down where previous bowlers had spilt something and the man at bar offered to come and clean... もっと見る
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企業情報
当該企業による記述
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
連絡先
Shaw Ridge Leisure Park, Whitehill Way, Swindon, SN5 7DN, Swindon, 英国
- 0333 034 6100
4.3
優良
166件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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Great experience with a great atmosphere
Great experience with a great atmosphere. The customer service team was very helpful, food was delivered on time.
2026年3月22日
Tenpin - Swindon からの回答
Hi Ishu
We're happy you enjoyed the atmosphere and that our team was helpful. It's great to hear your food arrived on time. Thank you for your positive feedback! Best wishes - Clare
Tenpin - Swindon からの回答
Hi Natasha, what a great 5* review of Tenpin Swindon! It is brilliant to hear you had such a great night and we are so pleased to hear you will visit us again soon! Best wishes - Mel
Tenpin - Swindon からの回答
Hi Tracey, thank you for rating Tenpin Swindon a fab 5*! It's lovely to hear that you had a great time bowling with your son. We hope to welcome you back again soon! Best wishes - Adelaide
Sadly the experience wasn’t very good…
Sadly the experience wasn’t very good for us. We took the kids bowling during half term, which I appreciate was a busy time. Long queues to check in, took over 10 minutes to be served to get a drink and 2 bowls though our second game, the bumper seemed to stop working and I rang the assistance bell and when no one turned up after 10 minutes I went to find a member of staff. I reported it to them and then they radioed it in and we went back to wait for help. Nothing happened and time was ticking on so we had to continue without them, which my young daughter was upset about as she ended up losing! On the way out I was going to give feedback, but as we were leaving I saw the massive queue of people still waiting to check in and honestly couldn’t be bothered to wait in another queue again, so we just left.
I absolutely appreciate half terms are busy, but I would have imagined you would have been prepared for this with more staff, and there was no communication about the broken bumpers or any updates to this.
2026年2月20日
Tenpin - Swindon からの回答
We're sorry your visit wasn't satisfactory. We acknowledge the long queues and slow service you experienced during the busy half-term. We are sorry to hear the bumper malfunction and the delayed assistance, which upset your daughter. We appreciate your feedback and will address these issues to improve our service. We do hope to see you again soon for a much smoother visit. Our apologies - Kimberley
very good service
2026年2月22日
Tenpin - Swindon からの回答
Hi David
Thanks for your review. We are pleased that the service was good and that you have enjoyed your visit. We appreciate your feedback. Best wishes - Clare
Tenpin - Swindon からの回答
Hi Amit
Thanks for taking the time to share your recent experience. We regret that the tables were not clean and that our staff was slow. We appreciate your feedback and will address this. Best wishes - Clare
Tenpin - Swindon からの回答
Hi Tolu,
We appreciate your 5-star rating! We are so glad that you found our team friendly and that you enjoyed our equipment. We hope to see you again soon! Best wishes - Clare
Disappointing that the prize cabinets…
Disappointing that the prize cabinets contained items not longer stocked. Staff we're overly helpful with providing decent solutions. Please removed these item from you're cabinets. It was a very stressful and disappointing end to an otherwise nice day.
2026年2月20日
Tenpin - Swindon からの回答
Hello Lucy,
Thank you for taking the time to rate Tenpin Swindon 3 stars. We appreciate you bringing this to our attention. We're sorry the prize cabinet items were outdated, causing stress at the end of your visit. We'll address the cabinet issue to ensure items are current. Thank you for your feedback. All the best ~ Laura
We took young children aged 6&5 for…
We took young children aged 6&5 for their first bowling experience and it was nice that we were near the end ( left hand side) which seemed quieter. It was a bit overwhelming the noise of the amusement machines when we walked in
2026年2月19日
Tenpin - Swindon からの回答
Hello Gwen,
Thank you for taking the time to rate Tenpin Swindon 4 stars. We're glad your first bowling experience with young children was enjoyable, especially the quieter location. We appreciate your feedback regarding the noise from the amusement machines upon entry. We hope that your next visit is a 5 star experience. All the best ~ Laura
Never returning
Our lane kept breaking, we could see them trying to fix it at the back but as soon as they turned the alert off to say it was fixed, it broke again. Noone around to ask. Scoring was also wrong with the machine claiming we got spares when there were still pins standing. Bumpers were also broken so had to either have them up or down for everyone.
Drinks ordered via the app took 20mins to arrive, and they didn't have what I wanted (not a huge deal but why does it take 20mins to realise that) we only had 4 drinks and all were soft drinks. We had actually finished our game of bowling just as the drinks were brought out 🙈
Arcades don't accept cash and you have to get a card loaded up, with a minimum of £5. We only wanted one game. To top it off, they then had a power cut.
Won't be returning
2026年2月21日
Tenpin - Swindon からの回答
Hello Sian,
Thank you for taking the time to rate Tenpin Swindon 1 star. We're very sorry to hear that you encountered multiple issues during your visit, including lane malfunctions, incorrect scoring, broken bumpers, slow drink service, arcade payment limitations, and a power cut. We appreciate your feedback and will use it to improve our services. All the best ~ Laura
I booked the karaoke for my daughter…
I booked the karaoke for my daughter and 3 friends for an hour. The microphones weren’t working so they had to queue back up at the desk for them to fix them. They ended up getting them new ones, 5 minutes later, these didn’t work either, so again had to come out of the booth to ask for assistance. They ended up changing the microphones again. They lost a lot of time that I had paid for by waiting around.
2026年2月19日
Tenpin - Swindon からの回答
Hello Claire,
Thank you for taking the time to rate Tenpin Swindon 1 star. We are sorry to hear that the microphone wasn't working twice. We will pass this feedback onto the venue. We appreciate you taking the time to offer us feedback. All the best ~ Laura
Tenpin - Swindon からの回答
Hi there, thank you for 4* review for Tenpin Swindon! We're glad to hear that you had a fun visit and that our team had provided a helpful service. We look forward to welcoming you back again soon! Best wishes - Adelaide
Great time
Had a really good experience. Place was very tidy(Swindon Tenpin). Lane was ready on arrival. Good atmosphere. Staff friendly. Will go back. Much cheaper than other alley in Swindon.
2026年2月16日
Tenpin - Swindon からの回答
Hello Kath,
Thank you for taking the time to rate Tenpin Swindon 5 stars. We are delighted to hear that the venue was tidy, had a good atmosphere and that the staff were friendly. We look forward to welcoming you back again soon for anything 5 star experience. All the best ~ LR
Bowling two games with food.
Bowling two games with food.
We have enjoyed the experience but the food let it down a bit. I think you should look into how to improve and provide better quality food.
2026年2月15日
Tenpin - Swindon からの回答
Hello Dana,
Thank you for taking the time to rate Tenpin Swindon. We are delighted that you enjoyed the bowling. We are sorry to hear that the food was not up to standard and we will look into making improvement for the future. We hope we get the opportunity to welcome you back soon and that your next visit is a 5 star experience. All the best ~ Laura
Great value bowling games on Tuesdays and Thursdays…
Great value bowling games on Tuesdays and Thursdays, lots of different games to play in the arcade. Decent food selection which was tasty.
It was very busy but abit unorganised, long wait for food and the bowling booths should be cleaned in-between customers. Overall we had fun.
2026年2月19日
Tenpin - Swindon からの回答
Hey Lisa, thank you for taking the time to leave a review of Tenpin Swindon. We are pleased to hear that you had a fun experience, despite wait times being longer than usual. Your feedback is important to us and we will ensure this is passed on to the correct teams. Hope to see you back again for another fun time.
Take care,
Kirsty
Fun place to visit for all ages
The staff are all very friendly and there is a great atmosphere.
2026年2月19日
Tenpin - Swindon からの回答
Hello, thank you for the lovely 5* review of Tenpin Swindon! We are really pleased to see you had a fab visit and found our team and atmosphere great and we can't wait to see you again soon! Best wishes - Mel
Tenpin - Swindon からの回答
Hi Julie,
Thank you for your fantastic 5* review at Tenpin Swindon! It's great to hear you've had such a fantastic time whilst on your recent visit to us. We hope to welcome you back again very soon! Best wishes- Steph
We are always spending nice time there
2026年2月10日
Tenpin - Swindon からの回答
Hi Iwona, thank you for the lovely 5* rating and review of Tenpin Swindon. We are pleased to hear that you enjoy spending your time at Tenpin and we hope to see you back again for another 5* experience.
Take care,
Kirsty
excellent experience
2026年1月17日
Tenpin - Swindon からの回答
Hi Rahul, thank you for the wonderful 5* rating for Tenpin Swindon! We're so pleased to hear that you had an excellent experience and we can't wait to see you back again soon! Best wishes - Adelaide
Tenpin - Swindon からの回答
Hello, thank you so much for this brilliant 5* review or Tenpin Swindon! We are really happy to see you had such a great time and we hope to see you again soon for another 5* experience! Best wishes - Mel
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