Booked a party they seemed to be really disorganised. Informed us to be there for a set time arrived about 10 minutes before as daughter wanted to do something whilst her brother was having his part... もっと見る
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We are a local care home that booked through customer service. It was great, they understood and I received an easy booking. We then went bowling and the team were fantastic, very helpful and the resi... もっと見る
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Bowling was great. The only downside was the refusal of a staff member to accept our 23 yr old grandson's Dutch residency permit as proof of age, even though it showed his photo and date of birth in E... もっと見る
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We visited on a very hot day. It was really warm inside the venue so we were given iced waters. Made to feel very welcome during our visit. We will return.
企業が回答しました
企業情報
当該企業による記述
Tenpin is one of the UK's biggest bowling and indoor entertainment providers, with over 1000 bowling lanes across 58 venues. Alongside bowling Tenpin offers an unrivalled range of indoor activities including karaoke, escape rooms, laser tag, arcades, interactive darts, pool, table tennis, as well as a fantastic food and drinks menu. From date nights, days or nights out with family, friends or work colleagues, or kids' birthday parties, there's fun for kids big and small in Tenpin. There's incredible value to be found with bowling, karaoke, escape room and laser tag deals available every day of the week. Check out our offers on our website today.
連絡先
Perdiswell Park, Droitwich Road, Worcester, WR3 7SN, Worcester, 英国
- 0333 034 6100
4.3
優良
88件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Booked a party they seemed to be really…
Booked a party they seemed to be really disorganised. Informed us to be there for a set time arrived about 10 minutes before as daughter wanted to do something whilst her brother was having his party . Had to go and ask for the drinks had to go over and speak to them as didn’t come over to us at allocated party time .
Food was over cooked and the party bag had random items in and not what’s stated on line .
Would visit the place again but only because it’s local but probably wouldn’t book a party again
2026年6月3日
Tenpin - Worcester からの回答
Hi Amanda
Thank you for taking the time to share your feedback. We are truly sorry to hear that your party experience was disorganized and did not meet your expectations. We regret the issues with the timing, food, and party bags. We are reviewing your comments to improve our party services. Best wishes - Clare
Bowling
It was great the only thing is it needs some sort of air con as it was quite hot in there
2026年5月30日
Tenpin - Worcester からの回答
Hi there, thank you for the 5* review for Tenpin Worcester! We're pleased to hear that you had a great visit, and we really appreciate your feedback which we will ensure is passed to the correct team. We hope to see you again soon! Best wishes - Adelaide
Tenpin - Worcester からの回答
Hi there
We're glad you enjoyed your evening and our friendly staff. Thank you for the 5* rating, we appreciate it. Hope to see you back soon. Best wishes - Clare
We visited on a very hot day
We visited on a very hot day. It was really warm inside the venue so we were given iced waters. Made to feel very welcome during our visit. We will return.
2026年5月27日
Tenpin - Worcester からの回答
Hi David, thank you for rating Tenpin Worcester 5*! We're thrilled to hear that you had a great experience and that you enjoyed the service from our team. We can't wait to see you back again soon! Best wishes, Jade
Tenpin - Worcester からの回答
Hi Pauline
We're so glad you enjoyed your visit and found plenty of activities to pass the time! We are also pleased you enjoyed the air-con. Best wishes - Clare
Very helpful staff
Very helpful staff, food and drink all very good. We had a great evening.
2026年5月14日
Tenpin - Worcester からの回答
Hi Graham,
Thank you for your fantastic 5* review at Tenpin Worcester! We are delighted you've had such a great time whilst on your recent visit to us. We hope to welcome you back again very soon! Best wishes- Steph
All the staff were friendly and helpfull
All the staff were friendly and helpfull, the whole process was easy
2026年5月19日
Tenpin - Worcester からの回答
Hi Deborah, thank you for the lovely 5* rating of Tenpin Worcester. We're thrilled to hear that you had a great time and that the team provided friendly and helpful service. We look forward to your return!
Take care,
Kirsty
Tenpin - Worcester からの回答
Hi Lynda
We are delighted your children enjoyed their visit and found us good value. We hope to welcome you back soon! Best wishes - Clare
Booked a children's laser tag birthday…
Booked a children's laser tag birthday party. Unlimited squash was a jug of squash in the laser arena which was used for the previous party and this party. You can't gain access to the drinks when you have finished the laser tag even though it's a 2 hour party you can't get back into the laser area. There is no where to sit as a party you have to use the bar area. One of the 8 year olds could not eat the pizza so I asked to swap it for a different children's meal where I was basically told no so I had to buy another meal. We paid extra for ice creams and had to ask for these to be brought out. Overall the laser tag area was ok for children but the party was severely lacking.
2026年5月16日
Tenpin - Worcester からの回答
Hi Sophia
Thank you for sharing your feedback regarding the children's laser tag birthday party. We are truly sorry to hear that several aspects of the party experience did not meet your expectations, from the squash access to the seating arrangements and the meal options. We will review your comments with our team to improve our party offerings. If you would like to speak to us about your experience, please email to customer.feedback@tenpin.co.uk with the details. Please use the subject "Review - Worcester" and we will look into this and contact you directly. Best wishes - Clare
Fantastic experience
Fantastic experience. Staff were friendly and efficient. We had a lovely time.
2026年5月16日
Tenpin - Worcester からの回答
Hi Emma,
Thank you for your amazing 5* review at Tenpin Worcester! We are delighted you've had such a great time whilst on your recent visit to us. your feedback is important to us and we look forward to welcoming you back again very soon! Best wishes- Steph
Great atmosphere
Great atmosphere, everyone enjoying themselves. Clean, friendly and great value on Tuesday special offer.
2026年5月20日
Tenpin - Worcester からの回答
Hello Trisha, Thank you for taking your time to leave us a great 5* review. We are thrilled to hear that you had a great time with us and found our team great too! We do hope to see you again soon. Many Thanks - Kimberley
Had a grest time with the…
Had a grest time with the grandchildren, lots of other things there to entertain them, staff were friendly and efficient
2026年5月10日
Tenpin - Worcester からの回答
Hello Sarah, Thank you for taking your time to leave us a wonderful 5* review. We are pleased to hear that you had a great time with us! We do hope to see you again very soon. Best Wishes - Kimberley
Tenpin - Worcester からの回答
Hi Lydia, thank you for the lovely 5* rating of Tenpin Worcester. We are delighted to hear that you had a good time and the manager provided great service. We hope to see you again soon for another 5* experience. Best wishes, Jade
It was my sons birthday for laser tag
It was my sons birthday for laser tag
Took ages to start, finish laser and food took 30 mins to come, we was alway on the way of safe, well that what it felt like,
We had 13 people and the give us tomato sauce when we ask them for million pound, took 15 min for cake to come out after I asked then took even longer for the to cut it, kids got bored and my son was up set, it was his first party. And felt very let down, the best person was the lady who did the laser tag,
Tshirt was so small and was told that the only size they do, in fair,
There was never a sorry for delay
It ruins my sons first party, and last with his friends before high school
2026年5月13日
Tenpin - Worcester からの回答
Hi Caz, thank you for taking the time to write a review for Tenpin Worcester! We're very sorry to hear that the laser tag party was not as enjoyable as we'd have hoped, that there had been issues with the timings and food orders, and for any disappointment caused. Please send an email to customer.feedback@tenpin.co.uk with the subject as 'Review - Worcester' and we can pass this to the correct team to be looked into. Best wishes - Adelaide
Tenpin - Worcester からの回答
Hello Damian,
Thank you for taking the time to rate Tenpin Worcester 5 stars. We're glad you enjoyed your visit with us and that you found our service friendly and our beer good. Thank you for your feedback and we hope to welcome you back again soon. All the best ~ Laura
Tenpin - Worcester からの回答
Hi Lee, what a brilliant 5* review of Tenpin Worcester! We are thrilled you had a great time, received excellent customer service and enjoyed the atmosphere and can't wait to see you again soon! Best wishes - Mel
Amazing experience
2026年5月6日
Tenpin - Worcester からの回答
Hi James, thanks for leaving a rating and review for Tenpin Worcester! We're delighted to hear that you had an amazing experience, and we hope to welcome you back again soon! Best wishes - Rosie
Booked for my daughter’s 16th birthday…
Booked for my daughter’s 16th birthday and 7 friends. They had a fab time, the staff were helpful and friendly.
2026年5月6日
Tenpin - Worcester からの回答
Hello Samantha,
Thank you for taking the time to rate Tenpin Worcester 5 stars. We're happy to hear that your daughter and her friends had a fantastic 16th birthday celebration! We appreciate you mentioning our staff's helpful and friendly service. We look forward to welcoming you back again soon for another 5 star experience. All the best ~ Laura
We are a local care home…
We are a local care home that booked through customer service. It was great, they understood and I received an easy booking. We then went bowling and the team were fantastic, very helpful and the residents enjoyed their experience. We had 3 wheelchairs and although the lane could have been bigger, it was still perfectly useable. Thankyou Tenpin
2026年4月29日
Tenpin - Worcester からの回答
Hello Lucy,
Thank you for taking the time to rate Tenpin Worcester 5 stars. We're happy to hear that customer service provided an easy booking for your care home. We're also glad the team was fantastic and the residents enjoyed their experience, even with the wheelchair access. We hope to welcome you back again soon for another 5 star experience. All the best ~ Laura
Very accommodating and helpful when I…
Very accommodating and helpful when I needed to amend our booking. Good experience for our large bowling party. Thank you
2026年4月29日
Tenpin - Worcester からの回答
Hello Jo,
Thank you for taking the time to rate Tenpin Worcester 5 stars. We appreciate you rating us so highly! We're happy to hear that we were able to accommodate your needs and that your large bowling party had a good experience. Thank you! We look forward to welcoming you back again soon for another 5 star experience. All the best ~ Laura
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