Very poor communication. Had my analyser for over 2 weeks and when asked for my money back, they said it had to go to the manufacturer so I dont qualify for the over 3 day money back guarantee. I was... もっと見る
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There is no questions about product quality with a gift, just loving it. Supposed to arrive in 5 days but end up stretching to 2 weeks by UPS, most low rated career. Instrument needed to carry out gas... もっと見る
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I was looking for a replacement Fluke Multimeter but everywhere were out of stock. Criag was very helpful in coming up with an alternative Fluke which was in stock. At the same time helped source a DC... もっと見る
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I was recommended Test4less by a friend who has purchased from them in the past. I ordered the Socket & see RCD Tester which arrived pretty quickly, although I haven’t had a chance to use it yet will... もっと見る
企業が回答しました
企業情報
さまざまな外部ソースから提供された情報
Our philosophy is simple - to offer top quality test equipment from brand leading manufacturers at fantastic low prices! Test4Less is the internet trading division of one of the UK's largest test instrument distributors. Established in 1990 and ISO9001/Quality Assured since 1992. We specialise in the sale, calibration and repair of test instruments.
当該企業による記述
- FREE UK DELIVERY
- We offer FREE UK delivery on all orders over £100 (ex VAT), further contributing to our commitment of supplying affordable test instruments. We also offer next day, Saturday and timed delivery options if required on in stock items.
- CALIBRATION PICK-UP & RETURN
- Our calibration courier service collects and returns your instrument(s) for just £4.95 (ex VAT). We aim to calibrate your instruments with in 3 - 5 working days of us receiving them. If you prefer, you can always drop off and collect in person.
- COLLECT POINTS AS YOU SHOP
- Our loyalty point initiative rewards you every time you shop online with Test4less. Points earned can be used on any future online purchase. You can even choose how many points you wish to spend.
連絡先
Votec House, Hambridge Lane,, RG14 5TN, Newbury
- 01782 567099
- Test4Less@AcuteSales.co.uk
- www.test4less.co.uk
3.5
まあまあ
628件のレビュー
最近のレビュー依頼の記録はありません
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ネガティブなレビューの 100％に回答しています
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この企業のTrustpilot 利用方法
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Poor experience
Poor experience. I received my products, but a lot later than stated having paid for expedited delivery. Communication from the company was awful. I had to call them to ask where my order was, having not received anything for a week and was told one of the items I had ordered wasn’t in stock but they had emailed me to tell me this and that my order was on hold. I checked all email folders and couldn’t find anything. I had to ring them again to say I also hadn’t received an invoice receipt, to which I was told “we have emailed you so that’s your problem”. I’ve now recently tried to return an item and they said they would email me a return form, again no reply. Started to think there was an issue with emailing system, however the reminder to provide a review has come through fine. Confirms a level of Unprofessionalism and no courtesy or empathy for their customers
2022年11月22日
Test4Less からの回答
Thank you for your review, Louis. We appreciate all feedback from our customers, be that positive or negative. Are you able to provide an order number to us at all?
Looking into the only order on the system with your full name, Louis Tasker, I can see that an order was placed at 9:36pm on 20.11. One of our team members then contacted you via email on 21.11 to advise of the out-of-stock item. Apologies if you didn't receive this. Once the team had made contact with you, on 22.12, we switched the out-of-stock product with an 'in stock' alternative' and immediately dispatched this to you.
Our courier tracking shows that the parcel was delivered on 23.11 at 2.19pm, and left in a safe place. An SMS notification of this was sent to you. Could you clarify where your week waiting time came from? If there is any discrepancy in our information, we'd very much like to get to the bottom of it.
I would also like to clarify that review requests come from us but via TrustPilot directly, so any automated messages sent via our own emailing system potentially could've been filtered out.
If you could let us know your order number to confirm, we can look into this further for you. Kind regards, Test4Less.
Test4Less からの回答
Thank you so much for your positive feedback! We are thrilled you were so pleased with the service received. Please do consider using Test4Less again in the future. Kind regards, Test4Less.
Great service
Great service. Efficient communication and updated on my analysers status throughout the process. Highly recommend. Thanks
2022年12月5日
自発的なレビュー
Test4Less からの回答
Thank you for such positive feedback, JB. We appreciate all reviews from our customers, but it's wonderful to hear when we have exceeded expectations! Please do consider using Test4Less again in the future. Kind regards, Test4Less.
Great customer advice pre purchase and…
Great customer advice pre purchase and post, and had a follow up call to see the cat scanner came on time. Very happy customer!
2022年12月7日
自発的なレビュー
Test4Less からの回答
Thank you for your review, Nav. We strive for consistently top tier customer service, so are thrilled you were so happy with this aspect of your purchase. We hope you are happy with your instrument and would consider using Test4Less again in the future. Kind regards, Test4Less
Customer Service - Craig Bamford
The service I received today from Craig Bamford was excellent as always, his knowledge of electrical testing/analysing equipment is fantastic
2022年12月8日
自発的なレビュー
Test4Less からの回答
Thank you for your positive feedback, Martin! We are thrilled you were so happy with the service received and I will be sure to pass your kind words along to Craig. Please do consider using us again in the future. Best regards, Test4Less.
'Fast delivery' 'Ordered an Anton FGA…
'Fast delivery' 'Ordered an Anton FGA for my partner. Arrived really quickly. Happy with the service.
2022年12月8日
自発的なレビュー
Test4Less からの回答
Thank you for your positive feedback, Kate. We appreciate all reviews received, and are happy you received your instrument so promptly. Do consider using us again in the future! Kind regards, Test4Less.
Quick turnaround
Really pleased with my tester calibration. Friendly staff on the phone and everything sorted promptly. Would use again.
2022年11月30日
自発的なレビュー
Test4Less からの回答
Thank you for your review, Sophie. We're thrilled you were so happy with the service received and we hope you will consider using Test4Less for calibration again. Kind regards, Test4Less.
Thanks to all for a quick delivery of…
Thanks to all for a quick delivery of my new instrument. Good communication throughout the process
2022年12月7日
自発的なレビュー
Test4Less からの回答
Thank you for such positive feedback, Marty. We are thrilled you received your instrument so quickly and were overall happy with the service. Please do consider using us again. Kind regards, Test4Less.
very disappointed ..
very disappointed ... i have been using cal service for past 5 years, Its getting worse. Advertising on web fast turn around on the web, They have my gas analyser for 7 days and now they are saying 10 day minimum to return my equipment, now have charged me £15/= for Delivery while they are ADVERTISING £4.95 PICK UP AND RETURN... so its about getting you send your equipment by FAULSE advertising and once they have it they can take there time by delay and charge extra for delivery ..very last time using this company which ethics stands ZERO My experience was with Rose and dealing manager. i have paid what they ask me, just to get my equipment back ..once i get it back never to use this company. if it still not sorted to my expectation we will make sure we will put our review to others places like google and facebook and write about my experience with the receipt, what i am charged...let us see if anyone of this company caressssssss
Nextfix Building & Heating LTD
Amit Patel
07944793235
2022年12月6日
自発的なレビュー
Test4Less からの回答
Thanks for your review, Amit. We take all feedback and complaints very seriously, and have been keen to rectify this issue ASAP for you. I believe a member of our calibration department has been in touch with you directly, and has resolved this issue to your satisfaction, to the tune of a refund of the carriage charges and a discount voucher for calibration next year.
We would also like to kindly highlight that the carriage charges on our website now reflect how shipping charges are applied throughout the business. This small discrepancy you saw was a result of a temporary content review that was being conducted behind the scenes. We can only apologise for this oversight and worked to promptly fix the issue.
Please do consider using us for calibration again in the future. We would gratefully receive your custom and would be happy to showcase a more efficient process. Kind regards, Test4Less
Don't expect a rapid service.
I ordered a Moisture Meter via Acutests "Test4less" portal.
The website seemed to indicate the the instrument was available but I then received a message to say that they had to order it in and there would be a 7 - 10 day delay. Well, OK, I can wait a little while.
Eventually, they received the instrument and shipped it to me via DPD - Then the fun began!
For four days, I have received a "we are delivering today" message to be followed by a "sorry we missed you" apology, despite me being in all day!
I've chased Acutest about this problem and they told me "I am very sorry but there is nothing we can do regarding delayed deliveries."
I accept that it is a DPD problem but after four missed deliveries, I would expect Acutest to take some ownership of this problem, recognise that delivery is now unlikely and issue a refund.
Come on Acutest, stop blaming others and deliver my meter!
2022年12月1日
自発的なレビュー
Test4Less からの回答
Thank you for your review, Neil. We value any and all feedback from our customers. To address a few of your points: we do not advertise stock levels on our website, so apologies for any miscommunication.
We have also been made aware that DPD were under additional pressures due to the Royal Mail strikes, which is why your delivery time was more extended than usual. Unfortunately, once parcels leave our warehouse we have very little control, other than to chase/track the courier when needed, so completely share in your frustration. I do understand my colleague reached out to you via phone/email but received no reply.
Our courier tracking is now showing the instrument as delivered, so hopefully you have received it. Do reach out to us if this is not the case. If you'd consider using Test4Less again in the future, we would be thrilled to showcase a smoother, more satisfying process. Kind regards, Test4Less
Enjoyed course very knowledgeable…
Enjoyed course very knowledgeable instructors help me understand from a non electrical person to do and complete course. Thank You
2022年11月8日
自発的なレビュー
Test4Less からの回答
Thank you for your kind review, Philip. We will pass your feedback onto our instructors. Please do consider using Test4Less again in the future! Kind regards, Test4Less.
Test4Less からの回答
Thank you for your excellent feedback, Kevin! We're glad you received your equipment promptly and would be thrilled if you'd consider using us again in the future. Kind regards, Test4Less.
Communication is good
Communication is good, but disappointed with the overall purchase. Spent over £900 on a test instrument which came with only 2 months worth of manufactures calibration certificate. Should really be advised of this prior to purchase.
2022年9月23日
Test4Less からの回答
Thank you for your feedback, Jon. We are glad you were happy with our communication, as we strive to be as customer-focused as possible. Regarding your issues with the manufacturers' calibration, I believe this has been resolved to your satisfaction by my colleague Craig? If so, do consider using us again! Kind regards, Test4Less.
Fun and engaging
Happy with todays training, kept it interesting and easy to listen to. Would definitely use again for any other training they provide that I would require.
2022年10月14日
自発的なレビュー
Test4Less からの回答
Thank you for your kind feedback, Fred. We are glad you enjoyed your training. Do consider using us again for future training, calibration needs, and for new goods purchasing. Kind regards, Test4Less.
Test4Less からの回答
Thank you for your review, Cas, We appreciate such positive feedback, and would be thrilled if you'd consider using us again! Kind regards, Test4Less.
Acutest a pleasure to deal with !!
Josh at Acutest was a great communicator and always prompt to reply to my enquiries, the service was seamless and he was a pleasure to deal with.
I would recommend them to anyone and we plan to use them again in the months to come.
2022年10月5日
Test4Less からの回答
Thank you for such wonderful feedback, Matt! We pride ourselves on our supportive and communicative sales staff, so will forward your excellent feedback onto Josh. We look forward to dealing with you again in the future. Kind regards, Test4Less.
Good communication in relation to…
Good communication in relation to delivery. As well as the added reassurance of a confirmation message to ensure I was the correct person at the correct address due the items high value.
Very pleased with the product also. So many more features than I expected.
2022年8月16日
Test4Less からの回答
Thank you for such positive feedback, Carl! Our team always takes care to ensure the safety of customer transactions, so we are glad to see that this is appreciated. We are also pleased you're enjoying using your instrument. Do consider us again in the future. Kind regards, Test4Less.
Always great efficient and fast…
Always great efficient and fast service, can’t fault
2022年9月23日
自発的なレビュー
Test4Less からの回答
Thank you for such positive feedback! We're always happy to help. Please do consider using us again in the future. Kind regards, Test4Less.
I like megger but this time Im not…
I like megger but this time Im not really satisfied. Ive seen the error and freezes. after one week of use one the the probes has its shield broken.
2022年8月25日
Test4Less からの回答
We're sorry you're not entirely happy with your purchase. I can see you purchased a Megger MFT 1741+ on 17th August. Do get in contact with us at sales@test4less.co.uk and we can investigate to see if your instrument malfunction would be covered by warranty. Kind regards, Test4Less.
Excellent gadget
Excellent gadget, used second day after purchase and traced gas leak to cooker hose. Fits nice in my bag as quite slim.
2022年8月11日
Test4Less からの回答
Thank you for such a positive review, Paul. We are extremely pleased you're so happy with your instrument, and hope to be of service again soon. Kind regards, Test4Less.
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