The House レビュー 

I ordered a skateboard December 3rd in hopes that I would get it before Christmas. I never even got an email letting me know it shipped. It is currently January 12th and still nothing. I have sent multiple emails and have gotten nothing back. I requested a refund twice, and still nothing! I read enough reviews to now know how garbage this website is and how they are robbing people of their money and time. To people who are curious about this website my best advice is to pretend like it doesn’t exist just how the company pretends that my order doesn’t.

I paid extra for next day delivery and it came 3 days later. Most things ran small, so I have to send back.

Love this company!! Had a pretty happy snowboarder at Christmas

Terrible Customer Service.... I was lucky to have even got my board in. But it had manufacturer defects and its impossible to get in contact with anyone. Not only that, i would need to pay for shipping back for something that came defected. Seriously reconsider buying from here. I prefer Evo, their customer service is exceptional in my experience. AVOID THE HOUSE!

I'm a returning customer and I can say that The House hasn't disappointed me as per the usual. Shopping was streamlined and easy and the items arrived on time and faster than I originally thought they would (even though that's not 100% their responsibility, but a shared responsibility with a deliverer). They also sell quality gear thanks to them being a more specialized seller.

Terrible. Will never order again. I places an order Dec 16th and had an estimated shipping for all of my items before Christmas. It is now January 7th and I am still waiting on an item to be shipped... I cannot get in contact with customer service. I've sent a dozen emails, called several times, and tried chatting on their website but none of it works.

Freaking terrible outlet. Will never order from them again.

Fast easy experience better than the other sites

Ordered snowboard boots for my daughter. A month later and there is no order status, no info and there is no one that picks up in customer service. At least she doesn't need them for ski-club tomorrow evening... I now have to rent a full snowboard package for one night because the boots that I ordered were not here in any sort of timely manner. I first started by trying to get customer service via email a week ago. No response. The chat function seems to be currently disabled on the website. All that said they are still jamming up my inbox with advertisements even after I unsubscribed.

Great product. Shipping time was fine.

I never write reviews, but I had such a headache of an experience with The House that I am writing this to help others. DO NOT ORDER ONLINE! I ordered snow boots on November 10th, and today is January 3rd and they are STILL on backorder! It has been almost 2 months and I am so tired of waiting that I requested a refund. I asked if there is any replacement options and they gave me 2 options! I have sent multiple emails throughout the process and have tried calling as well, with hold times being OVER 1 hour!! One would think that if a customer had such an experience, the company would offer some sort of discount or complimentary gift card to keep their customers coming back, but with "The House," all you get is a "I'm sorry for the inconvenience." I hope that management can read reviews like this and really change the way they operate. I'm surprised they are still in business. After all this waiting, I will be order new snow boots through a different company and will recommend everyone to STAY AWAY from 'The House." Another customer lost.

First off gotta give a big shout out to Dylan in customer service ! He fixed my mistake no problem and got my Santa Cruz boards shipped with out any delay!! Stoked !! Gotem in 2 days !!
Thanks again Dylan and The House 🤙

I received the bike. It is awesome.
The helmet was on back-order. I assume I will hear when they arrive.

****update 1/20/22*** after my review I was contacted by a vendor relations person from The House. She apologized and admitted there were many areas during my purchase process where they failed and that they didn't plan and couldn't keep up with the unexpected high volume they had over the holidays. She offered to try to help me still get gear for my son. Unfortunately due to the limited options they had left i had to choose other gear but she offered a discount code to help bring the price closer to my original purchase. She expedited the gear so I had it very quickly after i made my purchase and made a return process seamless when the boots didn't fit. I would say even though I didn't have the gear for Christmas and he was forced to rent a few times until we got the new gear, i felt they went above and beyond to try to make it right and i will definitely give them another chance when buying gear in the future.***

Purchased a complete ski package, skis, bindings, boots and poles on 12/16. Was supposed to get free 2 day shipping with their own promo code. According to their holiday shipping guidelines this would mean I would receive these items by the 24th. After 5 days with no activity on my order I tried numerous times to contact customer service. Called and waited on hold 45 min and no answer. Tried chat several times but over 60 people in the queue and the wait was so long by the time I would get close I would get logged out and it would say click to reconnect. When you did that it restarted everything and you were back at the end of the queue. Sent an email on December 20th and never received a response. Finally on 12/21, I was able to chat with Kyle. Kyle informed me that my order had been packaged and sent on the pallet to the courier but they have been experiencing delays with the couriers sort and scanning the items to ship. I questioned the 2 day shipping and he said that was only after the courier scanned it. I asked if I would receive it by Christmas and he said most likely not. It was supposed to be a gift for my son. As of 12/29, I still had no tracking information and no items, yet they charged my account on 12/20 for the full amount. On the 29th I once again got in the chat queue and after 45 min waiting I chatted with Kenny. After Kenny looked into it he said that it appears they have very limited inventory in the items I purchased, which were all this years non sale merchandise, and that was most likely why it hadn't shipped. This was a big surprise since Kyle told me on 12/21 that all of my items had already shipped and I paid for them a week and a half ago. He said the only thing he could do was to cancel my order and provide me a discount code. I was very upset understandably and said I wanted a code that worked on all merchandise since most new merchandise is excluded. I went back on their website today and the skis and boots I ordered are still showing in stock, so I attempted to repurchase and use the 20% off code I was given by Kenny. Surprise, surpise, no discount applied. Alsp told it will take 5-7 business days to get back my almost $800. I purchased a snowboard 3 years from the house for my other son and received it with no issues. That is why I chose the house again but I will never buy from them again or recommend them to anyone else!!

Very happy with my purchase and how quick I received my order

Very good communication as to when to expect the shipment. Great prices. The site was easy to navigate.

cant get a hold of customer service to get my order # to process an exchange. on hold for over 20 minutes :(
I just hung up ....

We received the BMX we ordered for our son, well before Christmas. The bike is beautiful, and the boy is happy. What's better than that?

This process has been terrible. I have not received my item. I cannot get a hold of customer service. This company took my money right when I ordered it. I never received any communication from the House.

I will never recommend this business to anyone. I can’t even get an update on my order and now you are asking for feed back?

Please let me know when my order will arrive. After waiting for over an hour, listening to terrible music someone answered the phone. Apologized and said he would upgrade my order to priority and I would receive an email well that never happened so apparently they are liars or don’t know anymore than I do.

This has been the worse experience I have had ordering anything on line.