Absolute disgrace of a company, would no recommend. Customer service is terrible. I purchased a brand new grade A cooker hood, item arrived damaged, the company does not reply to your emails. R... ãã£ãšèŠã
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Amazing prices for "GRADED" items we bought Smeg American Fridge Freezer saving £600 to replace our 12 year old one and after a tiny bit of cleaning and touching up it's indistinguishable in qualit... ãã£ãšèŠã
This company had exactly the right type of sink âSmegâwe wanted for our kitchen refurb, it also comes with a mixer tap and waste kit. Having spent the last month on line doing research I donât belie... ãã£ãšèŠã
At 78 years old I went to Reece after my hip and leg pain got much worse and he has done a remarkable job helping with my recovery. He creates a relaxed environment and his treatment is first class, g... ãã£ãšèŠã
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The Appliance Depot was founded in 2008 by a dedicated team who have over 33 years of experience within the industry. We have seen welcome and unexpected growth over the years and are now operating from two different sites within Leicestershire, with a total warehouse capacity of over 35,000 square foot, holding over 5,000 products for sale. We sell products from some of the most recognised and loved brands, including, but not limited to: Neff, Bosch, Siemens and Smeg. We specialise in selling graded products bought directly from the manufacturers themselves. These products may not come in the original packaging, they may be ex-display, damaged, end of the line or cosmetically imperfect. However, we pride ourselves on being honest and transparent with our customers, and you can find an explanation on each listing of why that item is graded. From the moment we answer the phone or respond to your email, you are at the heart of what we do. We strive to answer all queries and provide as much information to the customer as possible, in order for them to make a well-informed decision. Our dedicated team pride themselves on providing an exceptional level of customer service, from answering queries, to showing people around the warehouse, and going above and beyond when delivering.
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Countesthorpe Road, United Kingdom, LE18 4PJ, South Wigston, è±åœ
- 01162789741
- info@theappliancedepot.co.uk
- www.theappliancedepot.co.uk
3.7
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Great customer service.
I'm very happy with my purchase from The Appliance Depot. The washing machine is perfect, and the customer service was great. Highly recommend.
2024幎6æ12æ¥
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The Appliance Depot ããã®åç
Hello Ollie,
Thank you for leaving such a positive review.
We're so happy to hear you're were pleased with the service received from our team and that you're happy with your new washing machine!
Was initially a little concerned buyingâŠ
Was initially a little concerned buying a graded appliance, but took the plunge and purchased NEFF double oven after speaking to a very helpful lady from the depot. No need for my worries as the oven I received was in perfect condition. Very pleased with the whole service I received from Appliance Depot, helpful staff, delivery spot on. Would definetly recommend.
âïžâïžâïžâïžâïž Thank you
2024幎6æ17æ¥
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The Appliance Depot ããã®åç
Hello Tony,
Thank you for leaving us such a thoughtful review!
We're so pleased to hear that you were happy with the service received when purchasing from us and that you're enjoying your new double oven!
The apparently unused oven
The apparently unused oven we purchased, but it had been used as a demonstration or shop window model . The legs on which stood were bent and there was broken glass granules within it indicating presumably that it had been dropped in some handling misadventure. When we complained we were tole that we could arrange and send it back within a day or two but we would have to arrange and pay for that. This is in direct contravention of the Consumer Rights act, so if anyone else experiences this same problem in future, do not hesitate to tell the directors of the Appliance depot that they are wrong. Anybody purchasing their products at some admittedly knock down prices, should be very wary of dealing with this company.
2024幎3æ20æ¥
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The Appliance Depot ããã®åç
Hello Mark,
Thank you for leaving us such a lovely review!
We're glad to hear you're were happy with the service received from our team and we hope you're enjoying your new appliance.
Outstanding helpful service atâŠ
Outstanding helpful service at competitive prices. Highly recommended seller.
2024幎5æ7æ¥
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The Appliance Depot ããã®åç
Hello Lewis,
Thank you for leaving us such a lovely review!
We are so glad to hear that you enjoyed your experience shopping with us and are satisfied with the customer service you received from us!
The Appliance Depot ããã®åç
Hello,
Thank you for such a lovely review!
We're glad to hear you're were happy with the service received from our team and are enjoying your appliance from us.
I would give 5 for the product as forâŠ
I would give 5 for the product as for an ex display can't fault, although an instruction manual would have been helpful!
Customer service, though, is shocking! I received a call day before firm a woman who very cold and abruptly told me I would be first and to make I was ready for 6 am - 6.30. Next morning up 5.30 ready for 6am delivery arrives at 7.45! No explanation!
2024幎5æ3æ¥
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The Appliance Depot ããã®åç
Hello Tammy,
Thank you for taking the time to leave us a review.
Our apologies that you have not had the most satisfactory experience with our company.
As we sell predominantly graded appliances, a lot of our product do not come with manuals as they are not provided with them when delivered to us from the manufacturer.
We ensure to give our customers a warning of the time of their delivery the day before it is due as we do have to start early in the morning due to coming from Leicester.
Late arrival could be down to anything from traffic, late leaving, there isn't a way we can fully explain this or find out as to why but we do apologise that this was not warned prior to your delivery.
Definitely worth every penny.
This company are a 100%with customer service and support. Excellent delivery service and driver. I canât thank you enough.
The product a tumble dryer works great and more economical than I expected. THANK YOU SO MUCH.
2024幎5æ2æ¥
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The Appliance Depot ããã®åç
Hello Hayley,
Thank you for leaving us such a lovely review!
We're glad to hear you're were happy with the service received from our team including our delivery driver and are enjoying your tumble dryer from us.
Rude!
I am giving this a 2 star due to the audacity of the email and messaging I receive from customer services. I was in an interview and they rang me 4 times and send me the rudest of emails threatening to charge me £50.00 if I did not reply to them in 15 mins!!!
Rude much!
I had left a note on the door and phoned them I would not be in!
2024幎5æ2æ¥
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The Appliance Depot ããã®åç
Hello Tracey,
Thank you for taking the time out of your day to leave us a review.
We do apologise that you're experience with us was not a great one, all of our standard delivery emails do state that failed deliveries do incur a re-delivery charge of £50, this is also stated when we send you your first delivery confirmation email as well.
We also do apologise that your note was ignored.
Value for money
Bought a Bosch Hob, described as Grade B, arrived in good tme, not in its origonal packaging, but well packed and complete. I can find no damage on the item whatsoever, so all in all a great purchase at a very good price. Would shop here again.
2024幎4æ25æ¥
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The Appliance Depot ããã®åç
Hello Geoff,
Thank you for taking the time out of your day to write such a lovely review!
We're so please to hear you're enjoying your Bosch hob.
Excellent service received
Excellent service received. Item as described on the website and delivery was on time. Would recommend the company to family and friends
2024幎4æ18æ¥
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The Appliance Depot ããã®åç
Hello Dave,
Thank you for taking the time out of your day to write a review!
We're so please to hear you were happy with the service you received from our team.
Great Washing machine
Great Washing machine, really happy with the service
2024幎4æ19æ¥
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The Appliance Depot ããã®åç
Hello Mike,
Thank you for taking the time to write such a nice review!
We're so glad to hear you're happy with the washing machine you received and were happy with the service provided.
Perfect product
Perfect product, quick delivery and great support. Definitely would recommend.
2024幎4æ19æ¥
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The Appliance Depot ããã®åç
Hello Marie,
Thank you for taking the time out of your day to write such a lovely review!
We're happy to hear you would recommend our company to others and enjoyed the service you received.
I have Been using This Company forâŠ
I have Been using This Company for Years and i havent got one bad thing to say about them! Their customer service is wonderful and the Delivery Drivers who have delivered my Appliances every single time have been wonderful and heartwarming. I would definitely Recommend! Thank you so much everyone i cant thank you enough My Wife is So Happy.
2024幎4æ22æ¥
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The Appliance Depot ããã®åç
Hello,
Thank you for taking the time out of your day to write this review!
We're so happy to hear that your were happy with the serviced you received and the staff involved in your experience.
Great all round service
Great all round service . Item as described great price delivered on time by good delivery man and I was kept informed at every point by THE APPLIANCE DEPOT staff .I would use this company again.
2024幎4æ12æ¥
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The Appliance Depot ããã®åç
Hello Maria,
Thank you for such a lovely review!
We love to hear that your happy with the service you received and the staff that were involved in your purchase.
We're glad you'll be using us again, enjoy your appliance Maria!
Scammers
Scammers. They changed me 80£ and for cancelling the order after my delivery was changed many times and did not need the item anymore
2024幎4æ2æ¥
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The Appliance Depot ããã®åç
Hi Anna,
Thank you for taking the time to write a review.
We always ask for at least 48 hours notice when cancelling an order as these get packed onto our vans the day before deliveries are due.
As our terms and conditions state "If we have arranged for a product to be delivered and there is no one at the address to accept and sign for it, you are responsible for paying a failed delivery fee. If there are other reasons as to why the delivery cannot occur, such as it not fitting through the door, or the wrong item has been ordered, you will again be liable for paying a failed delivery fee. Failed delivery charges are £50 and at the discretion of the manager."
Because you wished to cancel your order when our driver was 20 minutes away from your property to deliver your item, this was classed as a failed delivery.
As the driver had already left the depot with your item and was on route to your property at the time of cancellation, the delivery fee was non refundable.
We apologise you don't feel you had a satisfactory experience with The Appliance Depot.
all good apart from poor protection ofâŠ
all good apart from poor protection of oven on delivery
2024幎4æ9æ¥
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The Appliance Depot ããã®åç
Hello,
Thank you for for leaving a review!
We're sorry to hear you weren't happy with how your oven was delivered to your property.
As we sell predominantly graded appliances that come delivered to us with box damage or no packaging at all, we have to re-package them ourselves to make them suitable for delivery.
Apologies the packaging was not up to the standard, we take comments like these very seriously and this will be passed over to management!
Should've stuck to AO.COM
I paid £75 for delivery of a fridge freezer,I had to take the day off work,I got a call from the cowboy transport company( that the appliance depot use)saying they had no pallets to deliver the fridge freezer on and they would deliver it the next day so that was another day off work.
This fridge freezer ended up costing me dear no compensation from Appliance Depot,Definitely wouldn't use this mob ever again!
Should've stuck to AO.COM no delivery fee and delivers when they say.
2024幎4æ5æ¥
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The Appliance Depot ããã®åç
Hello Phil,
Thank you for taking the time to write a review!
With the 3rd party couriers that we use, the way they deliver our appliances is out of our hands.
When we book your delivery in with them, we give them an exact date to deliver your appliance and this is when we also expect this delivery to take place.
Apologies that this was delivered late to you, and apologies for any inconvenience this has caused you.
I love my new pink smeg fridge freezerâŠ
I love my new pink smeg fridge freezer ð And at a great price! Very good customer service, communication and delivery. Thank you!
2024幎4æ9æ¥
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The Appliance Depot ããã®åç
Hello Nicole,
Thank you for taking the time out of your day to write such a lovely review!
We're so please to hear you're loving your new fridge freezer and the service our amazing team provided for you.
Great Price, Good communication
Great Price, good communication (essential) delivery not instant but more than acceptable.
2024幎3æ27æ¥
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The Appliance Depot ããã®åç
Hello Gavin,
Thank you so much for taking the time to write a review.
We are so pleased to hear you are happy with the service you received and found our prices competitive!
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