TheCarBarns レビュー 

Tim Boler from carbarns, Purchased my tesla model 3 via motorway on 11/06/2022. Emailed me on Sunday 12/06/2022 to collect and we agreed on next Friday 17/06/2022.

Till Thursday 16/06/2022 no contact or reply, I tried to contact 5 times to get collection time on Friday and was ignored and replied via text saying either in an area where no reception (but he can text!!) or will give a call, On Friday Morning emailed saying still waiting for the fund from bank to come and collect my car, similar email thought day but never called to explain.

I wasted Friday staying at home and finally after numerous calls managed to talk to him and said still coming to collect the car and will be there today as soon as he gets monies

I contacted Motorway on Friday and was told Tim Boler is not responding to the account manager's call and email as well. I just did a quick google search and found many others with similar experiences Tim Boler bought a car from them via Motorway but never came to collect it.

Please try to avoid selling the car to him/his company as it wasted my week of time and never called or apologies as a courtesy

Also just advise Tim Boler, If you do not have monies please do not buy a car(I know how cashflow works but please you don’t commit to buying something where you do not know cashflow or pre-approval from your lender)

Update: After my review, TheCarnBarns replied to the review saying the car in my friend's name is a total lie as they have done in past, the car is under my wife's name and it was listed by her on Motorway with the correct V5C.

Also, Motorway investigated TheCarnBarns after my review, and they found a number of other similar cases, and Motorway has permanently banned them from the platform.

Sold my car via motorway to the car barns - a straight forward , fast process. Both Charlie and Tim were very friendly and helpful. Will definitely use their services in the future when buying or selling a vehicle!

From the initial enquiry through to taking ownership of my Jaguar XJR575 the whole experience dealing with The Car Barns has been a pleasure.

Throughout the sales process Charlie has been fantastic to deal with, from his professional, relaxed but attentive attitude, even allowing me to have an unaccompanied test drive, which put me at ease and proved to me this was a dealer who works on mutual trust.

Charlie also managed to find us a very competitive finance deal which suited my budget and took my existing car in as a part exchange (also a Jaguar XJ).

On the day of collection the car looked like new, such was the level of detailing that had gone into it, proves to me that they really go above and beyond what an ordinary run of the mill dealer would do.

During ownership, a split CV boot was picked up on the rear of the car following a vehicle health check for a prospective warranty. Contacted The Car Barns who authorised and arranged for the repair to be carried out F.O.C under their 3 month warranty.

I cannot recommend them highly enough, they even offered to buy the car back should I come to sell in future. Thanks Charlie and The Car Barns!

I am a customer of yours so dont play that game with me Tim, as i state you cant be trusted !.

I am with Eric this guy cannot be trusted. I am found the whole experience dreadful, full of empty promises. There are plenty one man band dealers out there and small independents who will give you the experienced promised by Tim ha ha ha you won't find it here so steer clear of this little man

I bought a £75k Range Rover only to discover the car had been involved in an accident on the passenger side front end even though the hpi was clear. The bumper and front wing had been repaired very poorly even by a £2k car standards. Before i went to collect the car i asked Tim the owner of The Car Barns multiple times if it had any issues, any dents or even small scratches and repeatedly lied by saying NO, the car is in perfect condition. He did not disclose the accident or any of the faults the car had.
When i collected the car, I didn’t see the repair because it was a grey and rainy day. I discovered the repair next day after i had collected the car, went to a professional workshop to confirm and so they did. I contacted Tim asking to return the car, he refused to take the car and came up with all kind of excuses and contradictions, even accusing me of having had the accident and repaired it all within 48hrs of purchase. BIZAREE CHARACTER! He also told me there were no technical issues but the sensor parking sensor on the accidented part of the bumper did not work. Reverse camera was faulty, one of the wheels was mat and the other 3 were gloss, rear entertainment has a broken plastic cover, yet he told me the car was perfect. DO NOT TRUST A WORD THIS MAN SAYS! DO NOT BUY A CAR FROM THIS MAN OR FIRM, BUY ELSEWHERE EVEN IF YOU PAY MORE. YOU ARE GARANTEED TO HAVE ISSUES WITH TIM. READ THE OTHER PEOPLES FEEDBACK! IF YOU DO BUY A CAR, USE A CREDIT CARD SO YOU CAN CLAIM BACK ANY DAMAGES. HE CANT CHARGE YOU A FEE FOR USING A CARD ITS ILEGAL! If he threatens you legally, ignore him they are all empty threats, a tactic he uses all the time. Currently liaising with Trading standards and my lawyer because i can afford one but if you cant, don’t feel scared by his legal threats. Get everything in writing whatsapp email. You can get free lawyer from citizens advice bureau.

The Car Barns certainly polished in the pounds to the Jaguar XFS I bought in September 2021, but failed to provide the correct warranty paperwork or information about it at the time of sale, and then provided ZERO customer service thereafter.

Tim Boler of The Car Barns was very swift to answer my initial enquiry about buying the car, but was absent at the time of purchase leaving everything to Charlie, who was obviously out of his depth. No warranty paperwork was provided other than a "let us know first before taking to a dealer" piece of paper and confirmation of the warranty duration (which SHOULD HAVE BEEN shown as 6 MONTHS and NOT the 3 months as in the advert), which I insisted he wrote up and gave to me.

At the time, I was advised that the problem with internet connection to the sat nav was the need to have a subscription for the service. For 2 months I tried to resolve the fact I could not make this work and called Jaguar/Landrover many times and eventually booked into a dealer to resolve. I was advised it needed a replacement module at a total cost of some £500. I kept Tim Boler of The Car Barns and his team informed all the way through this process via phone messages, emails and recorded delivery letters none of which raised but 4 words of response from The Car Barns.
IT TOOK 2 MONTHS to get ANY meaningful response from Tim Boler at THE CAR BARNS. Only when I suggested I may need to take legal action against The Car Barns did he reply and said this item was NOT covered under the warranty and that I had NOT FOLLOWED THE CORRECT WARRANTY PROCEDURES . . . . . . . . well, I had sent at least ½ dozen communications over a period of 8 weeks, so The Car Barns had had plenty of time to let me know what the correct procedure was!

It was only NOW that Tim Boler finally sent me the IN HOUSE warranty paperwork. Were The Car Barns just trying to play for time until the warranty had expired?
Despite being advertised as a COMPREHENSIVE WARRANTY, reading through the paperwork, almost ZERO of things that will actually go wrong with a complicated modern used car IS covered.

As I stated, IF customer service is the slightest bit important to you, I suggest you look elsewhere.

I purchased a 3-year-old Mercedes from The Car Barns in January 2021. The service history was not mentioned in the advert, but I was told by the agent Graham Ulyatt that The Car Barns car had just serviced the car and that, as with all newer Mercedes, the service history would be recorded online. I was also told on collection (with no warning in advance) that the second key had been lost, but that The Car Barns would cover the estimated £250 for a replacement and this was noted on the invoice.
I was not able to check the service history or purchase a new key until late March because the new registration documents were delayed due to what The Car Barns said was an ‘administrative error’. Once the registration documents arrived, I was able to speak to Mercedes who told me that the car had never been serviced. I asked The Car Barns to explain and after much pressing was emailed back a receipt for the ‘service’ they had done which was simply an oil change.

I arranged for the required service to be completed and bought a new key, at a total cost of £924.44. I emailed The Car Barns with the receipts and asked them to re-imburse the cost. I again had to send a number of emails before I received a reply and was eventually ‘offered’ a payment of £560 to cover the cost of the key and a contribution to the service. I reluctantly agreed to accept the offer provided the payment was prompt.
After a further 6 weeks I have not received any payment or replies to my emails chasing the amount due.
This is my experience of The Car Barns and hence my very low rating.

Purchased a vehicle from The Car Barns and could not be more impressed with how they conduct business. Graham was extremely professional and left no question unanswered. Would highly recommend this company.

It took me a while to find the M4 that I wanted, let’s face it parting with money is never easy. However after speaking to Tim I felt at ease in my decision and comfortable that it was the right car for me.
Upon arrival the team we’re very obliging, the car was immaculate and the test drive every bit I imagined it to be. From start to finish the process of acquiring the vehicle was easy. No needless sales pitch or underhand sales techniques (which I can’t stand) just genuine honest advice. Needless to say I did part with the money and I’ve never looked back.

This was my first experience with the Car Barn and I have to say I received great service. The staff was polite and a knowledgeable person. Highly recommend!

Long time client and I cannot put into words how special I have been made to feel

I visited today to see a car and ended up buying sometning completely different, a great experience. Very friendly and no pressure.

Visited for the first time last week. Quality stock in a unique setting. Pleasant experience, no "hard sell" just polite knowledgeable people
Highly recommended

Excellent service, friendly and helpful staff

Thank you to Kate who was fantastic at helping with the sale of my car, amazing to deal with.