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This company is a pure scam ordered 20th June and the scooter is still not here and best of all Daniel from customer services wants me to cancel the bank charge back and arrange collection of something I’ve never received by the reviews I’m a lucky one who’s been refunded by my bank avoid this company

If you could leave zero stars I would!! Ordered an Aovo Pro on the 9th July. Delivery stated 4-8 days.
Chased repeatedly. Always got a response from Daniel who is clearly not in the UK but in China as responses come in the middle of the night. So far I’ve had please be patient followed by I’m arranging an urgent delivery, followed by the items are delayed in customs, followed by we are getting ready for dispatch.
When you request a refund Daniel then emails saying we can send today but guess what…..they don’t!!

The whole story on their website of Mark West starting the company and being based in Brighton is clearly a complete front to mislead honest people into thinking they are buying from a UK based company.
Now in touch with MBNA (thankfully used a credit card) to try and get my money back. PLEASE DON’T MAKE THE SAME MISTAKE AS ME order it from someone else.

Update as of 13th August. Still no refund even though they say they issued it 2 weeks ago!! Blatant liars on every count. They Have now contacted trust pilot to say my review isn’t based on a real experience…..YES IT IS and I’ve submitted proof to prove it! I ordered a scooter, you took my money and didn’t deliver it! STAY AWAY FROM THIS COMPANY UNLESS YOU WANT TO LOSE YOUR MONEY READ THE OTHER REVIEWS THAT ARE ACTUALLY WRITTEN BY REAL PEOPLE THAT ALL SAY THE SAME!

It doesn't take 7-10 working days to refund money!

Electric Future
7:35 AM (10 hours ago)
to me

Thank you for your letter, and sorry for the late reply, I will apply to cancel the order for you, our financial staff will refund you within 7-10 working days, please wait patiently, thank you

Like a lot of folk on here the scooter we purchased stopped working after approx. 6 months. We contacted electric future to ask them to resolve it. The person answering was Daniel as many have mentioned. Over 2 weeks we traded emails to resolve issue. Daniel asked for video of issue which we sent. He diagnosed a battery issue and asked for £59 to send new one. We were dubious after reading reviews on here however we sent money and battery was delivered very quickly with instructions on how to fit it. I have to say that this did fix our issue and scooter is now working again. Its an unconventional way to go about it but our issue did get resolved.

Bought as a present for my 12 year old Son. Delay in delivery. Response form company stating 'it will take some time' how long? Wish I had read these reviews before purchasing. Will engage with my bank to chase for refund. Very disappointed! Devastated Son!!

Avoid this company like the plague. Firstly, the shipping time is a complete lie, when you order the product, they order it in from elsewhere. Secondly I was sent a faulty scooter, which has caused injury and is basically falling apart. Daniel, the one and only person who appears to work in customer services, is ignoring my requests for collection of the item and a refund, and is instead asking me to re build the scooter myself... of which I have no experience of doing, and will void the warranty. Refund still not received, requests still being ignored. The worst experience I've ever had with a company.

I ordered an electric scooter on 12 March 2023 on the understanding that I would receive it between 3 to 10 days that didn't happen. I got in touch with Daniel he said that the scooter would be in warehouse in 2 weeks if I wanted to wait or he would arrange a refund. In the meantime I read all the bad reviews about Electric Future. I told him I was told it was in stock before I paid for it and I want to cancel it and he to refund the €425.00 to my Bank Account immediately and I would put up good reviews about his company (this is honestly the best I can put up) to cut a long story short l told him I will not give up until my money is refunded. I kept pressuring him with emails until it was paid into my bank account this morning 12 April. My advise is go to your bank to advise you on how to get your money back. Also go to your local police. They will team up with the bank and will claw back your money from them scammers. They need to be stamped out.

I bought two e-scooters and after a few months, the batteries died and would not charge. As they were still in warranty, I contacted electric futures after care sales who offered to send me out two new batteries if I paid the shipping fee. After I made payment and sent proof of the transfer, Daniel the customer services manager went silent. He will not respond to any of my follow up emails or any social media posts. Avoid this company at all costs. They take your money and then go radio silent.

UPDATE: 6 Months later and they are still trying to get this valid review removed - now they are saying there is personal information in it, when all of the information was from their publicly available website. Trustpilot should really look into companies who try repeated different methods to remove valid reviews. I have removed the 'directors' name from the review, even though it was listed on their website in order to prevent this review being taken down. Fortunately since I last looked their rating has completely tanked, despite many suspicious looking 5 star reviews with fake profile pics if you reverse google image them.

Ordered a Onebot S6 e-bike on 31st December, a few days later told it wasn't in stock despite it still being available for purchase on the website and there was 'no notification' of when it would be again. 'Daniel' tried to offer me some other bikes which looked awful, and were much cheaper elsewhere.

Asked for a refund on the 3rd of January, no reply. Chased up again on 6th January and was told I would get a refund within 5-7 working days. Chased up when that obviously didn't happen and now no response, so I've started a chargeback and reported to trading standards. Probably no point as the address of the company on the PUBLICLY AVAILABLE website is in Hong Kong, and the director of the company 'from Brighton' only seems to exist in name on their PUBLICLY AVAILABLE website (I removed the name because The Electric Future are desperately trying to get this review removed and trying everything). The Great Portland Street address listed on Trustpilot is The London Office which is 'affordable, flexible workspace' - in other words you can hire out a meeting room.

They are still advertising the Onebot S6 on their website right now, so I assume will pull the same stunt on other people - be warned.

Avoid this company at all costs - it's a waste of your time, and if you're not careful, your money as well.

Note to Trustpilot - Everything in this review is factual and can be backed up by email correspondence - as according to another review they seem to somehow get a lot of negative posts removed.

Edit: As an update to this, I got an email from Trustpilot saying that Electric Future had asked for more info, and if I didn't provide it then my review would be removed. It was just my order number, name and mobile number (which they already have) - so if you're leaving an honest review make sure to reply with the info again in the form Trustpilot send. Outside of this, I haven't heard anything or received my money back, but the chargeback is in process.

Edit 2: Now that I provided my details to Trustpilot and my review stayed, Electric Future have now disputed that this event happened. So now I've had to submit all correspondence to Trustpilot which should hopefully end up with this review being marked 'Verified'. They will do anything to try and get reviews removed, so make sure you keep all communications and keep everything factual so you can back it up. Looking forward to my review being rubber stamped now - thanks Electric Future!

Was received e-scooter fast and without problem. Didn't even unpack.
But immediately after the arrival of the parcel, I found out that
low of my country - Nederland do not allow to use this e-scooter
on any roads. I disappointed that Electric Future sell to the Netherland
illegal vehicles. They didn't inform me about this before withdrawing the payment. I consulted with the RDW (Netherlands Vehicle Authority) and read the basic legislation of the country of the Netherlands. And found that the police have the right to issue a fine of up to 370 euros or more in case of riding in an unauthorized place on an e-step, as well as confiscate it. I request to return it because I can not use it. But they did not respond. Just disappeared . I spend 700 euro and did not get any proposition from their side how resolve it.

13-02-2022 UPD:
The communication with company was more than 1 month. I finally received the response. The courier picked up the e-step. Manager promised me to refund my cost minus 50 euro for delivering.

Currently waiting for refund of my cost.

28-02-2023 UPD:
Continue waiting refund. Already 2 weeks they do not return my costs. And do not explain nothing.

I am based in London, UK and I placed an order on the 5th December and had not received any communication. Something felt odd so I checked the website and noticed what the mini escooter I had purchased had now increase in price and then I emailed for an update only to be told the item I had purchased is no longer in stock - well if that’s the case then why increase the price.

After asking for my refund they have gone quite, no communication whatsoever and I believe my email has been blocked as I am now not receiving an automated response.

This company is a scam and I would warn others not to waste your time, money or efforts.

This company is an absolute joke. I have been emailing then for months about a faulty scooter which no longer drives after only 5 months. Nobody responds and the lost of issues I have with the scooter is long. My advice is to buy elsewhere, somewhere that will have a decent customer service and uphold there end of the warranty. Avoid! Avoid! Avoid!

Finally decided to buy an electric scooter again to replace the old one. This store offered me the most convenient and profitable option for me. Didn't notice anything negative. The store is doing well. The quality of the electric scooter meets my desire.

The managers are very helpful. High class of service. I was quickly selected a suitable electric scooter according to my request. The conditions here are really good. All options are present. And the prices are affordable.

Of course, this seller liked the price of an electric scooter. In itself, the offer for an electric scooter is wonderful and I bought it, but I refrained from buying accessories - I will wait for a better price. The store in my eyes has earned trust and sometimes you can look at the page of its website so as not to miss a profitable offer.

A very large assortment of electric scooters for every taste and color, in general, you will not get bored. Ordered an electric scooter. Delivery is fast with no delays. The goods are in perfect order, everything is like in the highest quality online stores.

I bought a scooter from Electric Future. The large capacity of the battery allows you to fully enjoy the trip, and not think about recharging. Thanks to the suspension, it turns out to comfortably drive through all the bumps in the road sections. Pleasant steering wheel to the touch.

I bought a scooter from Electric Future. The large capacity of the battery allows you to fully enjoy the trip, and not think about recharging. Thanks to the suspension, it turns out to comfortably drive through all the bumps in the road sections. Pleasant steering wheel to the touch.

My Fido electric bike arrived today and every is working fine, fast delivery and attentive customer care from Lily

I bought scooter my wife for her birthday, she really liked it, a beautiful powerful scooter, I recommend the Electric Future store to everyone