The Farewell Guide レビュー 

The Farewell Guide からの回答

2025年11月25日

Thank you so much for sharing your experience. We are truly honoured that our service was able to support you and your family during such a difficult time.

It is wonderful to hear that the platform helped you compare local providers and even book with a funeral director you thought might be outside your budget. That is exactly why The Farewell Guide exists to give families clarity, choice, and confidence without the pressure of making decisions in a room under emotional strain.

We are so glad the helpful tips on the site made a difference and allowed you to make sensible choices that felt right for your family. If you ever need support again or have suggestions for how we can improve, we are always here.

The Farewell Guide

The Farewell Guide からの回答

2025年11月25日

Thank you so much for sharing your experience. We are delighted to hear that The Farewell Guide helped you find a funeral plan that suited your needs and budget without any pressure. That is exactly what we aim to provide, clarity, choice, and peace of mind for the future.
It is great to know that the process felt simple and that our trusted advisers were able to follow up and ensure everything was sorted for you. We are proud to offer a free, independent service that puts families first.
If you ever need further support or have suggestions for how we can improve, we are always here.
Warm regards

The Farewell Guide からの回答

2025年11月25日

Thank you so much for your kind words. We are delighted to hear that you found our website easy to use and that you like the idea behind The Farewell Guide. Our goal is to make funeral planning simple, transparent, and supportive for everyone, so your feedback means a lot.
If you ever have suggestions for how we can make the service even better, we would love to hear from you.
Warm regards

The Farewell Guide からの回答

2025年11月25日

Thank you so much for sharing your experience. We are delighted to hear that The Farewell Guide made planning ahead easier and less stressful for you. Our goal is to remove the pressure of ringing around and repeating your wishes, while giving you clarity on options and costs.
It is wonderful to know that the platform helped you discover things you hadn’t considered and gave you confidence in your choices. That is exactly why we created this service to make funeral planning transparent, simple, and supportive.
If you ever need further assistance or have suggestions for improvement, we are always here.

The Farewell Guide からの回答

2025年11月25日

Thank you so much for your kind words and recommendation. We are delighted to hear that you found our service excellent and felt supported throughout the process. Providing clarity and compassionate help during such an important time is at the heart of what we do.
If you ever need further assistance or have suggestions for how we can improve, we are always here.
Warm wishes
The Farewell Guide

The Farewell Guide からの回答

2025年11月25日

Thank you so much for your wonderful feedback. We are thrilled to hear that everything was handled with great care and that our team provided outstanding support. Our mission is to make a difficult process as smooth and compassionate as possible, so your words mean a lot to us.
If you ever need further assistance or have suggestions for how we can improve, please don’t hesitate to reach out.
Warm regards
The Farewell Guide

The Farewell Guide からの回答

2025年11月11日

Thank you so much for your kind words. We are truly grateful.
We are delighted to hear that our free service gave you clarity and helped you find a fantastic funeral director. That is exactly why The Farewell Guide exists, to make funeral planning easier, more transparent, and more compassionate during life’s most difficult moments.
If you ever need support again or have suggestions for how we can improve, we are always here.
Warmest wishes - TFG

The Farewell Guide からの回答

2025年11月11日

Thank you so much for your incredibly kind and thoughtful feedback.
We are truly honoured to have supported you and your sister during such an important time. It means a great deal to hear that our free, independent platform helped you plan together, compare prices, and find a compassionate funeral director, especially one who went above and beyond by calling on a Sunday.
We built The Farewell Guide to bring clarity, choice, and trust to funeral planning, and your words remind us why that mission matters. We are so glad it made a difference for you.
With heartfelt thanks - The Farewell Guide.

The Farewell Guide からの回答

2025年11月11日

Hi SK,

Thank you for your feedback. We are sorry to hear that your experience did not meet expectations.

We have only recently seen this review, as we are not a Trustpilot member and were not notified when it was originally posted. When we flagged the review, Trustpilot requested further information from you to help us investigate, but we did not receive a response.

Unfortunately, we do not have a record of a user under the name SK in our system, which makes it difficult to verify whether the enquiry was submitted through our platform.

If you did use our service, we would genuinely appreciate the opportunity to understand what happened and make it right. Please feel free to contact us directly on 01270 447774 or email hello@thefarewellguide.co.uk.

We would be happy to walk you through how the service works and assist you personally.

While contacting a funeral director directly is always your choice, it can limit your ability to compare services, pricing, and approaches.

The Farewell Guide is designed to give users transparency and choice, and to help them fined trusted funeral directors, share funeral wishes with loved ones and collaborate on planning.

Research shows that 99 percent of people do not know their loved ones’ funeral wishes, and 70 percent go with the first funeral director they speak to, often without comparing options.

We are proud to be the only free independent funeral planning and comparison site in the UK, and we have supported over 12,700 people this year alone. We are growing month on month because people value the clarity, compassion, and control our service provides.

As a free service to consumers, we are limited in how much time and outreach we can dedicate to each case, but we genuinely try our best to help every user. We simply hope to offer support and transparency at a time when people are often vulnerable and overwhelmed.

We would truly cherish the opportunity to make this right and hopefully turn that one star into five.

Warm regards - The Farewell Guide

The Farewell Guide からの回答

2025年11月11日 に更新

Hi Valerie,

Thank you for your feedback. We are genuinely sorry to hear that your experience did not meet expectations.

Your funeral contact request was submitted as “at-need,” which is intended for funerals required immediately. However, it appeared to be a request for your own funeral, which flagged it internally as potentially a prepaid funeral enquiry for the future. We attempted to verify this with you to ensure the correct support was provided.
We called the landline number you originally provided over five times, including after your review was posted when you supplied us with a mobile number, and left a voicemail.

When you flagged your review, you shared a mobile number, and we followed up again with further calls and voicemails. Sadly, we have not heard back from you. It’s possible you may have missed our calls, especially if the landline was not regularly monitored.

As a free service to consumers, we are limited in how much time and resource we can dedicate to individual follow-ups, but we genuinely did try to reach you and support your enquiry.

We understand your frustration, but we do feel that describing our service as a “complete waste of time” is a bit harsh, especially given the efforts made to assist and clarify your request. We are actively reviewing our processes to ensure better communication and outcomes for all users. I am afraid we were not a member of Trustpilot and have only just seen your review.

If you would like to speak with us directly, we would welcome the opportunity to help and allow you to see how we work as we are such a great company and I hope you get to see that. Please contact support@thefarewellguide.com or call 01270 447774.

Warm regards - The Farewell Guide