Had another great experience at the Hearing Clinic today. I always attend to assist my elderly mum and all our experiences have been excellent. Today mum met wuth a new Audiologist Mhari, which can c... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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I went to the Hearing Clinic on a friend’s recommendation and am so glad I did. The specialist made me feel very welcome. He was very professional, showing me an internal diagram of the ear and explai... もっと見る
My mum and I saw Tony in Harrogate today. He was absolutely brilliant, friendly, engaging and explained everything so clearly. Within the space of a hour my mum’s hearing was improved considerably.... もっと見る
I saw Sakina Thomson in Glasgow today . I was 10 minutes late due to heavy traffic but she could not have been more accommodating even though she was chock a block with appointments for the rest... もっと見る
企業情報
当該企業による記述
The Hearing Clinic UK is a family run business with over 200 years’ experience under the one roof. Our clinical team have been hand selected for their expertise and patient care. We provide an extensive range of hearing services, including hearing aids, tinnitus treatments and Microsuction ear wax removal. Highly specialist services for Paediatrics, Medical Legal assessment and Ear Nose and Throat Consultation are also available *note these are not available in all locations in the company network. Our audiologists are registered and accredited with the Health Care Professions Council (HCPC), The British Academy of Audiology (BAA), and BUPA. With very accessible clinical locations across central Scotland, The North West of England and Yorkshire with more locations opening on a regular basis.
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The "full assessment" isn't full
The "full assessment" isn't full - doesn't include the Speech in noise test for example, which is relevant to people who struggle to hear in restaurants.
To be fair, they'll do that later for free, but you'll not walk out of the assessment with everything you want to know.
Appalling customer service-Harrogate
My wife and I both took out 5 year plans when committing to your organisation(2024 for myself and 2025 for my wife Margaret Mellor).
In the last 48 hours we have learnt that the Harrogate clinic has closed .Tony Metcalfe ,for whom we have high regard)is uncontactable.No details of how our contracts will be honoured have been given.
I will pursue this vigorously and seek precise details of how we are to proceed and /or the financial compensation the Hearing Clinic is prepared to offer.
An appalling way to treat loyal customers!
Alan Mellor
Dumped with no explanation
I received an e-mail from the Hearing Clinic telling me that my local clinic was closing and have referred my details to another company. I have no information whatsoever about the other company, and I suspect they are not located in Harrogate where I live. There was no explanation or personal contact telling me why this was happening. The only positive is that I only have six months to run on my contract. I advise anyone to think twice about using this company - you are likely to get dumped when they decide to close one of their locations.
PS. I have always received excellent service from both Tony and Jo at the Harrogate Clinic.
Had another great experience!
Had another great experience at the Hearing Clinic today. I always attend to assist my elderly mum and all our experiences have been excellent. Today mum met wuth a new Audiologist Mhari, which can cause mum to be little anxious, but there was no need. Mhari put mum at ease straight away and was brilliant. Spent a lot of time with mum, getting to know her issues and was very thorough. We were delighted with the service we received both from Mhari and the reception staff. Thank you.
I received very good service every time…
I received very good service every time I visited The Hearing Clinic Ltd in Harrogate. I was very sorry to learn that the clinic is closing down. It will be a big loss to all of us that have used the good services from the husband and wife that ran the place.
Excellent experience for a good price
As a person suffering from pollen allergies, I regularly undergo ear wax removal treatments. I have been to many clinics over the years, and The Hearing Clinic UK in Harrogate is definitely the best. Besides the staff being absolutely professional, personable and knowledgeable, the treatment also included a hearing test, all for a price lower than anywhere else I’ve been. Not to mention that I managed to get a same-day appointment! I highly recommend this clinic and will surely come back.
Excellent and thorough procedure throughout,
I went to the Hearing Clinic on a friend’s recommendation and am so glad I did. The specialist made me feel very welcome. He was very professional, showing me an internal diagram of the ear and explaining how the ear receives and processes sound. He explained the procedure to remove ear wax very thoroughly and with some humour. He showed me the build up of excess wax in my ears and proceeded to remove it all using a variety of apparatus. I was very pleased with everything and will definitely be back for any issues with my ears in the future.
What a difference an hour makes
My mum and I saw Tony in Harrogate today. He was absolutely brilliant, friendly, engaging and explained everything so clearly.
Within the space of a hour my mum’s hearing was improved considerably. It has made such a significant difference. Thank you Tony.
Thoroughly professional and friendly…
Thoroughly professional and friendly service as always.
Very friendly and professional service
Tony in Harrogate was reassuring, helpful, informative and gave me confidence that I was in good hands. I’m very happy with my new hearing aids and the ongoing package of care.
Tony thoroughly professional as always
Tony thoroughly professional as always. Yet again I must wax lyrical at his wax removal skills. Best ever.
I had ear wax removal
I had ear wax removal. Easy and informative procedure. I would always recommend The Hearing Clinic.
Unfortunately dreadful customer…
Unfortunately dreadful customer service. They shut down the clinic in my area, then they wanted you to travel 40 miles to the nearest one. More or less non existent communication, zero care since shutting down the clinic so breaching their contract, now should have passed details to the new company who have agreed to take on my care and everyone one else from stafford who are not aware of it. So basically would I recommend them NO!
Very welcoming ,professional and…
Very welcoming ,professional and informative.Niamh was great,detailing every part of the hearing experience and making the visit enjoyable .
Excellent service
Excellent service. Jo was welcoming, professional & took her time to explain everything throughout the procedure. Highly recommended.
Absolutely amazing service from initial…
Absolutely amazing service from initial appointment booking to being treated. I was put at ease immediately and was fully informed of what the procedure entailed, and regularly asked if I was ok. The customer service is second to none and I can highly recommend them. Thank you so much.
New phone
I had got a new phone couldn’t get hearing aids to connect got appointment with Stuart and he had them connected in no time. Very nice person. Thank you Stuart.
Excellent service
I got an appointment the same day and the service I got was both thorough and professional. Overall it was excellent. I would use them again.
Very thorough and explained everything…
Very thorough and explained everything in detail. Came away very happy.
Faultless experience
Extremely efficient and knowledgeable practitioner . friendly and pleasant who put me at my ease immediately. Explained exactly what she was doing and what I could expect during and from the treatment. Totally successful and discomfort less.
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