The Hearing Clinic レビュー 

743
TrustScore 5段階評価の5

4.9

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I got a quick appointment and the receptionist was very friendly and helpful. My consultation was with Amy who listened to all I had to say, answered all my questions, explained the tests I was going... もっと見る

5つ星のうち5の評価

I brought my nine year old to The Hearing Clinic as she has a history of hearing issues and surgeries, she has been fine for a couple of years but we've suspected the issues were back. Booking was eas... もっと見る

5つ星のうち5の評価

Very thorough ear examination and audio tests. I am very pleased with the outcome and am able to hear clearly for the first time in years. The hearing aids prescribed are far superior to my previous... もっと見る

5つ星のうち5の評価

Good staff, Good ability. There's always a but - with one's cynicism, a professionally prepared licence to print money... That this review may receive a public airing will be interesting

企業情報

  1. 聴覚学者
  2. 補聴器修理業
  3. 補聴器専門店

当該企業による記述

Specialist audiological services. Auditory Processing Disorder - assessment and management. Tinnitus Management. Discrete hearing aids.


連絡先

4.9

優良

TrustScore 5段階評価の5

743件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(743)

過去12か月のレビュー数: 82

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Very pleased and impressed

I got a quick appointment and the receptionist was very friendly and helpful. My consultation was with Amy who listened to all I had to say, answered all my questions, explained the tests I was going to have and gave me a clear description of her findings. I got a speedy report outlining everything which was also copied to my GP. I was very impressed and pleased that I had chosen this clinic. I now have a clear idea of my ear problems and what I need to do next.

2026年7月25日
5つ星のうち3の評価

Not worth the expense

I expected the hearing aids they supplied (top of the range) to produce better clarity than my NHS ones, they did not and I could hear more clearer with my NHS aids even after 3 return adjustment appointments.

After the first year I was told I needed to send the hearing aids for servicing. I had to package them up in the envelope provided and pay registered postage. In the absence of these Aids I had to resort to my NHS Aids and my hearing was better.

When I first attended I felt the Audiologist procrastinated by extending the initial test period so that I would miss the time limit where you can cancel the contract if you are not satisfied. Further I was then in the situation where I had to pay £900 for a further year of care. The ‘care’ amounted 1 wax removal and a re-tuning visit of 1 hour. I was due to return in October but this visit was cancelled by them and the Audiologist email saying she was cancelling as she wanted to write to my go to get a check as one ear was able to hear better than the other. I already know this and declined for her to do this. My next appointment is January 27 for wax removal if needed, not the care I expected for £900.

2026年7月13日
The Hearing Clinic ロゴ

The Hearing Clinic からの回答

Thank you for taking the time to write this review. Thank you also for attending The Hearing Clinic yesterday so that we could discuss the points raised and have the opportunity to set things right.

We will address each point in turn.
We aim to provide accurate, evidence based hearing aid fittings that give the best access to speech in real world environments. To achieve this we routinely use probe microphone measurements together with established prescription formulas (NAL NL2 or DSL v5).
Sometimes when patients have been wearing older hearing aids, or hearing aids supplied elsewhere they may be used to that sound. There may be the need for significant adaption to get used to a new amplification prescription. At The Hearing Clinic we always provide an “Aural Rehabilitation Program” post fitting to allow enough clinical time and support and help people adapt and adjust to their hearing aids. We usually provide 3 follow ups as part of the Aural Rehabilitation Program which you received, and you received a further 4 follow up to support you with this process which we provided to you free of charge.

Today we used probe microphone measurements to better understand the amplification being provided by your NHS hearing ais. The output of your NHS hearing was objectively measured using a microphone near the eardrum. The results showed that your right NHS hearing aid was providing an over-amplified signal, and your left NHS hearing aid was under-amplifying for your hearing loss. We then went on to completely reprogram the hearing aids supplied by The Hearing Clinic. The programming was again done using Probe Microphone Measurements. We obtained a very accurate fitting providing you with the best access to speech across a range of loudness levels. You commented that the hearing aids sounded good and your own voice also sounded good. We are going to review you again in 4 weeks’ time to see how you are getting on.

All of our patients send their hearing aids for servicing each year. This is to ensure that they are kept in the best working condition possible.

Our trial period and cancellation terms are explained in the contract. At our meeting we reviewed these together and confirmed you had the opportunity to cancel within the trial period. You chose to continue with the aids while we worked to improve the fitting.

To clarify, the £895 covers annual maintenance across years 2,3 and 4 of your contract. Each annual review includes a comprehensive clinical protocol including: video otoscopy, endoscopic microsuction where indicated, tympanometry, pure tone audiometry, probe mic measurements, programming/fine tuning, and aided speech testing. This is more extensive than a single wax removal or brief visit.

We always follow best practice at The Hearing Clinic and I was pleased to hear that you are now having your asymmetrical hearing loss looked into at the local Ear Nose and Throat department. Your next scheduled appointment remains available for wax removal if required and for ongoing review as part of your aftercare.

Thank you again for raising these points — we’re committed to getting the best outcome for you and remain available to help.

5つ星のうち5の評価

Extremely thorough

I brought my nine year old to The Hearing Clinic as she has a history of hearing issues and surgeries, she has been fine for a couple of years but we've suspected the issues were back. Booking was easy, the lady I spoke to couldn't have been more helpful. On the day both the person who checked us in and the person carrying out the hearing tests were great. They were really kind and reassuring to my daughter and the checks and tests were very thorough. I felt that we were in good hands. Sadly our suspicions were confirmed and our daughter's hearing issues have returned, but we left feeling informed and very clear on the results. I would not hesitate in recommending The Hearing Clinic to friends and family.

2026年7月11日
5つ星のうち5の評価

Good staff

Good staff, Good ability. There's always a but - with one's cynicism, a professionally prepared licence to print money...
That this review may receive a public airing will be interesting

2026年1月1日
5つ星のうち5の評価

Friendly reassuring and professional

Angelique was so welcoming and put me at ease as I was a little nervous. She was also very professional and explained everything very clearly. From the time I entered the clinic I was made to feel welcome and put at ease. I would really recommend it to anyone with hearing problems.

2026年6月2日
5つ星のうち5の評価

Very kind

Very kind, caring and professional. Both my children are under the care of Angelique who is patient with the children and always ready to answer any questions concerning the hearing health.

2026年5月23日
5つ星のうち5の評価

Always been fully satisfied

Always efficient and timely. Staff professional and friendly. What more needs to be said? I have used the clinic for over three years and always been fully satisfied with the service.

2026年5月12日
5つ星のうち5の評価

We attended the Hitchin clinic and…

We attended the Hitchin clinic and Angelica was super with our 8 year old daughter, who attended for an APD assessment. The assessment was thorough and lots of breaks inbetween. We received great communication and follow up report. Would 💯 recommend.

2026年5月13日

Trustpilot エクスペリエンス

Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。

プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。

よいレビューを書くための8つのヒントをご覧ください。

確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。

レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します

詳細情報