Theias レビュー 

Avoid the IAS

The IAS is nothing more than a biased, corrupt rubber stamp for private parking companies. They pretend to be an independent appeals service, but the reality is they are funded by the very industry they are supposed to regulate. There is nothing fair, transparent, or trustworthy about them.

My appeal was dismissed instantly with no real consideration of the evidence. The parking company even increased the charge while my appeal was pending, which is a direct breach of their own Code of Practice. Did the IAS intervene? Of course not. They turned a blind eye, proving they are complicit in unfair practices.

The only reason my ticket was cancelled was because my housing provider (the landowner) forced the parking company to back down. The IAS did absolutely nothing useful. They were a waste of time, a waste of energy, and added unnecessary stress.

Let’s be clear: the IAS is a scam, not independent, not impartial, and not fit for purpose. They exist to protect the profits of private parking firms, not to deliver justice. Motorists should know the truth: you are wasting your time appealing here. Go to the landowner or housing provider – they are the only ones with real power.

In the appeal process, have sent my initial appeal, got a reply from PCM parking company, I then entered my response to the Operator. Clicked "submit Response". Next page had 4 points with boxes that have to be ticked, Ticked all 4. The 'Submit response' box remained greyed out. So returned to previous page and clicked on "Contact us". Get Error occurred- 404 not found!!!
What a complete and utter shambles.
Not even worth a singe star

Absolutely shocking. They don’t consider the actual evidence and only side with the parking companies 99% of the time. Truly disgusting.

The Independent Appeals Service (IAS) is, in my experience, nothing more than a rubber-stamping mechanism for private parking companies. I submitted a detailed and genuine appeal involving a brief, unavoidable stop due to a medical/emotional emergency with my autistic child — supported with evidence — and received nothing more than a templated, legalistic response.

Rather than fairly assess the unique circumstances or consider the serious Equality Act implications, the adjudicator simply reiterated signage rules and dismissed everything else as irrelevant, including the needs of a disabled child in crisis. They openly state they do not consider mitigating or extenuating circumstances, no matter how valid or urgent.

If IAS's sole function is to confirm whether a notice follows signage wording, then their purpose is pointless — the operator could do that themselves. This isn’t independent adjudication; it's an exercise in box-ticking that gives false hope of impartiality.

In short, appealing through IAS is a waste of time. They do not meaningfully challenge the decisions of private parking companies, even in situations involving vulnerable individuals or potential breaches of the Equality Act 2010. I found the process deeply disappointing, and it raises serious questions about whether this service is truly fair, balanced, or useful to the public. IAS, please shut yourself down.

This company is definitely funded by parking operators. I have a written contract which overwrites the private signs. They falsely claimed my contract would not overwrite it. My second important claim was that i was never provided a permit. They said i need to mention this to the management company. That would not change the legitimacy of the fines according to them. My third claim was that the signage was not clear. I showed the signs saying “Residents only” and “permit must be displayed”. The signs clearly contradict. He avoided my evidence and claimed that the signs were clear. This company either does not understand law or simply paid by the parking operators.

I appealed a PCN from a private parking operator after the operator refused my initial appeal. The signage states to validate parking on the tablet in the store. There was no tablet in the store so I argued that it wasn't possible to comply with that and even the landowner has contacted the operator to rescind their PCN.

IAS logic: It's the motorist responsibility to ensure parking is validated + We don't consider the circumstances around the PCN = We don't judge if a PCN is correct, only if it's correctly issued. Appeal dismissed.

Only Arbitration or Court proceedings can issue a legally binding judgement and they will also consider the circumstances around a PCN to determine validity. What's the point of an appeals service that doesn't take into account if the circumstances of a PCN are valid or not? Seems rather self-serving of the industry.

Shocking. On holiday and so requested a two-week delay so I could pull together some photos of the parking bay in question. Automated response so had no clue whether deferment had been accepted and returned to find adjudication went ahead without the opportunity to submit more helpful photos. Outcome all driven by operators signage rather than looking at layout and marking (or absence of) the bays themselves.

I am extremely disappointed with my experience with TheIAS. In my opinion, their review process is utterly flawed and lacks any genuine effort to consider evidence properly. Despite submitting clear and valid documentation, they failed to acknowledge or assess it appropriately. This raises serious questions about the competence and integrity of the organisation.

TheIAS operates in a way that feels arbitrary and dismissive, causing unnecessary stress and hardship to people who are already vulnerable. Their inability—or unwillingness—to carry out their duties responsibly is not only embarrassing but also deeply shameful.

An organisation tasked with such important responsibilities should be held to the highest standards. Unfortunately, TheIAS falls far below that. In my view, they are unfit for purpose and should be dismantled or thoroughly restructured to ensure fairness and accountability.

An absolute disgrace and a complete waste of time. I received a parking fine from Euro Parking Services despite parking in a clearly allocated space. The only so-called instruction was a tiny, easily overlooked sign demanding vehicle registration at a kiosk—yet there were no directions, no visibility, and no kiosk to be found, even after thoroughly searching the entire site. It feels like an intentional trap designed to generate revenue rather than manage parking fairly. I had hoped the IAS would deliver justice, but the process seems heavily biased in favour of these private operators. It’s hard not to conclude that the system is rigged to protect profiteering companies at the expense of unsuspecting drivers.

What a complete waste of time, unable to contact the IAS by phone or even get registered on their site to lodge an appeal.
This company needs to be investigated.
The company that issued the PCN told me they could access IAS website without any problem. Of course they can if they are in cahoots together.
We are both OAPs with Blue Badges yet they showed no sympathy over a silly mistake when leaving a car park which had confusing signs. We have used this car park many times before and were unaware the system had changed.

Waste of time using this service. After weeks of waiting, they will not consider any facts offered, and will quite simply state that the ticket was issued fairly.
The ticket I received should not have been issued (the land owner already confirmed that with the ticket enforcement company), and it was not issued in a legally enforcable way due to the fact that it took them 33 days to notify me of the issuance of this ticket.
I am actually blown away that the IAS gave this result under the circumstances - they are literally not fit for purpose.

Absolutely blinking useless. I get a ticket for not buying a permit. I'm a blue badge holder thinking I was exempt. I make a mistake. Under the law I'm protected as a vulnerable person. These people rule against me. No I await debt threats and legal action. Btw, my crime was entering the car park for 13 minutes and 34 seconds. Had I known I would've been subject to £1 permit but this operator is demanding £100.

A nameless and faceless organisation that's funded by the parking operators (a fact they don't want you to know). Thankfully, not a single thing they say carries an ounce of legal standing.

The parking operators use the service in attempt to con you into thinking that there is nowhere else to turn. The IAS is nothing but a fraudulent operation and they really should be investigated by the authorities.

Independent appeal service is there to protect the companies that issue PCN. I was fined for parking at a parent and child bay with my baby simply for not displaying the talon which I need to obtain from the club. They don’t consider the circumstances under the PCN happened. Completely senseless. Will never ever use its services again as it is far away from independent.

A place for failed lawyers, I assume

I legally parked my car on the roof of the British Heart Foundation in Cricklewood London to give them a donation as I have done many many times before. The lift to the shop was not working so I walked down the access slope to the shop and found to my surprise that the shop had closed down. I then returned to my car and left the area. I then received a parking ticket because my stay had not been validated by the shop which had gone. I explained all of this to the IAS that I parked in good faith and left as soon as I could but they rejected my appeal even though I could not possibly have known that a shop I have been supporting for years had gone. There is no regard for natural justice at the IAS.org and strongly suggest people do not use them
I explained all this to the

Had an appeal against Excel which IAS basically did nothing with except side with Excel. Pertinently, their reply said:

"The guidance to this appeal also makes it clear that I am bound by the law of contract and can only consider legal challenges not mistakes or extenuating circumstances."

So, even though our PCN came as a result of Excel's faulty equipment not registering a payment in cash, they upheld that we should pay the PCN. It's just a veneer of an appeal service, set up to protect Excel and the like.

I'd give 1/2 star if able
I received a fine for being over by 18 minutes
With reference to correspondence received regarding parking charge occurred 6th March 2025.

I wanted to appeal this charge notice as I did make payment for parking. Parking ticket machine used and payment made and taken for 3 hours.

I was attending a hospital appointment with my disabled child who also has learning disabilities and we had to park a distance from the hospital.
My child unfortunately walks slowly and we had to walk to and from the appointment and also had to collect a large quantity of medication which I had to carry back to the vehicle whilst slowly walking with my child.

I paid £3.00 for 3 hours

Therefore your company are penalising me and child. There were no other closer parking spaces.
I do apologise that my child didn't walk to back to the vehicle quick enough
I also apologise my child has a learning disability an therefore encountered the world him differently and takes a little bit longer to follow instructions
So I am assuming as stated in the correspondence that the incorrect parking fee relates to half an hour. So for as little as 20 minutes you expect a payment of £60
What a world we live in
I hope you never encounter any difficulties
I am not paying this charge

Notification today fine stands and is warranted
What a world we live in.
My disabled son should have walked fast and not had a meltdown!!
Annoyed and supposed will.have to fork out the fine costs

Complete waste of time, waited 6 weeks for a response. I understand that they are funded by the car parking companies

One star is way too much for this company. I got a fine for pulling into a parking spot and reversing straight back out. Wanted them to look at this but they refused my appeal and agreed with the scamming parking company. After looking at reviews I should not have wasted my time as a lot of other people said the same about this company. They are all in it together, so don't even bother using them!!!!