Theias レビュー 

Slow response time. Poor communication and a boiler plate response. No consideration of the specifics of the case presented. Feels like a set up to service the interest of the parking companies. Needs proper regulation.

Do not waste your time!

I provided a mountain of evidence against a parking company. Damaged signs, incorrect signs on entrance to the car park, damaged markings etc etc and it was rejected.

This company is a joke run by the same jokers who run the carparks.

Don’t waste time appealing to these fools. They don’t even look at your appeal.

What a waste of time using this company. They answered to quick to even have looked at my appeal. Another company that should be ashamed of themselves. Makes you wonder if they are all working together. DO NOT USE THEM.

One star - they don’t even deserve that!

I should have just ignored the fine and waited to see if the parking company took me to court where at least you speak to a human and can put your case forward.

The IAS response to the appeal demonstrated they had not even read responses provided and in some part of the response they were completely contradictory and incorrect. Must be easy money for the adjudicators, because they clearly didn’t read through the case and there can be no further response. That’s why it’s easy to favour with the those that are paying them - the parking companies!!

There is NOTHING independent about the IAS!

The IAS also trade as IPC who set the standards that must be met by the parking management companies, the standards were not met by the parking company that issued the fine, despite highlighting this it has been completely ignored on the appeal response.

The parking company don’t abide by the standards for BPA or IPC (who are also the same company as the IAS!) and the behaviours displayed by those employed is quite frankly shocking, a very dubious and unprofessional company, along with those of The IAS.

I didn’t even want to put a star!
So my wife on the way back to the car stopped to help an elderly lady that had fallen which took her passed her time on the meter by a few minutes .. when the original parking fine letter was sent through the post which took two weeks to get to us ( just before Christmas) I sent a letter for my appeal which was rejected ( DONT STOP TO HELP PEOPLE IN NEED ,EVEN IF THERE OLD AND LYING ON THE FLOOR ) trying to appeal on line just would not work
It would not except any password even there own which I tried this service on and off over a couple of days, the operator 3 times I rang and they said use the online service ….which I was having problems with but it would not work!
I’m not the only one!
In the end I have paid it with the additional charge and funny enough that service worked fine.
Basically if your late for parking fair enough but trying to do a good deed and getting punished very sad.
Let’s hope the big boss doesn’t pass out on the floor and needs help😕

Complete waste of time appealing the charge even though I had valid evidence of this being a genuine mistake, in my opinion they are not an independent company that work fairly and it seems they reject all appeals and side with the parking companies, who are all making millions out of parking charges.

Total waste of time appealing. The IAS is not independent and do not act fairly. They work for the parking company only.
The Government should look into these private parking operators and the IAS. It would be better if the parking company were made to operate with a park and display system.

Worth appealing through Theias. Looking at all the negative reviews, there are many appeals that get rejected, however if you have a strong justification with proof then you have a good chance to have the PCN cancelled just like it was cancelled for me. Not as bad as everyone shouts about and I feel that there is some human compassion on the other side that will see some reasoning! Really grateful to theias.

Terrible company. I submitted my appeal back on 17 December. I reviewed my account regularly and it was set to 'pending'

Then I received an email to say my appeal had expired because I hadn't submitted evidence.

There was NOWHERE to submit my evidence too.

Don't waste your time or £15 on this

They are pure lying scum.

You are unable to log on to their website which they have clearly made impossible.
I have a receipt on my phone and a bank statement confirming the payment which they claim that I have not made, but being the pure lying scum that they are, I am unable to provide this evidence to them.
Everyone should boycott any parking facility which they are responsible for.
Hopefully this will help the lying morons be less appalling in future.

Ive tried to register a number of times to make an appeal after I was given two parking fines from park direct. It just doesn't allow you to register so fake. Take them down awful company and awful people that come up with these nonsense. website is awful to use. says on there to email them but when you do they say to register, and when you do that don't work nether. so ive been going round in circles for days now!!!!

I paid for the car park for 1 hour and I only stayed 42 minutes. My only problem was I forgot to pay straight away on arrival, only 5 minutes gone past and I remembered I haven’t paid for the parking. So I quickly run back and paid . 2 weeks later I got letter from the post for Parking Charge of £60 .
Now what is upsetting me the most is the £1 I paid for parking, because it didn’t made any difference.

ISA is SCAM SCAM SCAM waste of time

Agree with many. Total waste of time appealing. The IAS is not independent and do not act fairly.

The Government should look into these private parking operators and the IAS. It would be better if they were made to operate with a park and display or barrier in and out. But they won't do that because they wouldn't make any money.

Also the businesses who used the parking as "customer parking" should stand up for their customers.

WHAT A TOTAL WASTE OF TIME

These guys are in bed with the car park operators which is why you'll notice 99% appeals get rejected by them

Theias is not independent. Theias is corrupt as its cowboys that pay and subsidise it. Theias protects those cowboys to steal our money.

Not independent! as mentioned by others.
Send countless evidence and got generic response.
First impression was “this website/name look a bit dodge” turns out to be dodgy!!

What can we do???Helpp

Waste of time, corrupt, scammers, they are not independent appeals service at all, didn't even look at the mountain of evidence I sent them, they didn't even notice the parking company was being dishonest claiming there was signs when in the photos the company sent you can clearly see there wasn't, they only check the parking company followed certain protocols, robotic response, absolutely useless, I'd have better luck in court at least they are actually non bias.

A company as corrupt as the parking enforcement companies they represent. I recently learned the parking companies registered with the IAS pay a membership fee so it’s no surprise they side with them 4/5 of the time.
They acknowledged the signs were not clear but also stated because I couldn’t provide proof that the parking company had sent the letters to the wrong property I was eligible for pay the full charge of £160 as I had failed to pay straight away. The parking company however had refused to send the paperwork to my new address so unsure how I was meant to send copies. Also the parking company sent a site survey that was almost 3 years old, this was accepted by the IAS as still be accurate despite my photographic evidence showing these signs were no longer there. Apparently my photos didn’t photograph all aspects of the car park despite being multiple wide shots and then close ups.
A terrible “independent” service. Take it to court if you can