Their Perfect Gift レビュヌ 

250
•
TrustScore 5段階評䟡の3

2.8

レビュヌはレビュアヌの個人的な意芋であるため、特定の蚘茉内容を怜蚌するこずはありたせん。ただし、ビゞネス䞊の取匕が行われたこずを確認できた堎合、レビュヌに「確認枈み」のラベルを付ける堎合がありたす。詳现はこちら

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レビュアヌのコメントを芋おみたしょう

5぀星のうち1の評䟡

These gift cards get declined at every single online place I have tried despite entering the correct details. What was a nice wedding gift has now turned into an incredibly frustrating experience and... もっず芋る

5぀星のうち4の評䟡

Excellent service by the customer service team who resolved my queries and issues of he same day! Good product and usable across most Europe making it ideal gift for overseas friends. The only minor d... もっず芋る

5぀星のうち1の評䟡

We were given two gift cards for our wedding which people spent their hard earned cash on. We spent weeks trying to activate the cards corresponding with customer services, after being told the cards... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

After initially writing a misinformed view, I have to say this company genuinely cares about its customers, and does what it can to put things right. Please check spam messages when waiting for a... もっず芋る

䌁業情報

  1. 販促補品提䟛業者
  2. メディア䌚瀟
  3. モバむル決枈代理店

圓該䌁業による蚘述

Our Gift Cards can be redeemed anywhere in the world that accepts Mastercard, on-line or in-store. We can ship the cards to anywhere within the UK, EU & SEPA region of countries.


連絡先

2.8

たあたあ

TrustScore 5段階評䟡の3

250件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

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この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

2.8

すべおのレビュヌ

(250)

過去12か月のレビュヌ数: 15ä»¶

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら

5぀星のうち5の評䟡

Great after-sales customer service

Ordering the card was easy and the card itself was delivered within a couple of days.

Unfortunately, after we gave it to him, my colleague’s wallet was stolen and the card with it. It was not yet activated and customer support was quickly able to help me cancel the original and organise a replacement. Crisis averted. Thank you!

2022幎9月30日
自発的なレビュヌ
5぀星のうち5の評䟡

Great Customer Support

I foolishly gave an incorrect email address when ordering a virtual gift card from theirperfectgift.co.uk causing real problems. But the Support Team were very helpful and always quick to respond, eventually the virtual gift card reached the recipient; albeit late! My fault but the Support Team were great.

2022幎9月26日
自発的なレビュヌ
5぀星のうち4の評䟡

Great product and customer excellent service

Excellent service by the customer service team who resolved my queries and issues of he same day! Good product and usable across most Europe making it ideal gift for overseas friends. The only minor downside is the personalisation feature which seems a bit misleading. I thought I could upload a photo onto the credit card (which other peers do these days) but ended up printing onto a separate greeting card instead. Hence the reason for 4 stars but otherwise top notch.

2022幎8月12日
自発的なレビュヌ
5぀星のうち5の評䟡

Excellant service

Brillant service from Ordering the card to recieving the card the next day. contacted customer support with a query and was answered within an hour. Would recommend product to friends, Family and work colleagues.

2022幎7月28日
自発的なレビュヌ
5぀星のうち4の評䟡

Activating card

Found it impossible to active my gift card.after many tries contacted you by email. Quick response giving advice. Did what you suggested and it worked. Happy with that. Thanks but you need to simplify the activation.

2022幎7月21日
自発的なレビュヌ
5぀星のうち1の評䟡

Haven't received the giftcard, no contact.

Ordered a gift card on the 28th of June with a large sum of money loaded. It's now the 7th of July and my client still hasn't received anything and was promised next-day delivery. Tried contacting their support team several times but their support is nonexistent. AVOID AT ALL COSTS. Stressful and unnecessary

2022幎7月7日
自発的なレビュヌ
Their Perfect Gift ロゎ

Their Perfect Gift からの回答

Dear Nadia
As explained on our CS conversation, they were sent, but your client may have accidentally deleted the original cards or they had gone into his spam/junk folder.

We then sent replacement/duplicates after you had contacted us and we were able to action (same day).

We can see that they have been successfully activated by your client, so they must have been received in his email.

It would be better for you to re-confirm this with him.

I'm afraid we cannot control the actions of the recipient.

Kind regards
TheirPerfectGift

5぀星のうち5の評䟡

Issue resolved quickly

I had an issue with a gift card a friend had sent me and had to contact Their Perfect Gift. Within two hours of me submitting the contact form, the issue was investigated and resolved. Thank you Tom

2022幎5月25日
自発的なレビュヌ
5぀星のうち5の評䟡

Will Recommend to People

The team at theirperfectgift have been great, I had quite a complex order to sort out, and they have been on hand and very patient with me, and once all sorted the order went through in seconds and is on its way to me. Will use again and would recommend to people.

2022幎5月19日
自発的なレビュヌ
5぀星のうち3の評䟡

Not all smooth sailing, but helpful people...

A somewhat challenging "onboarding" experience . The validation process doesn't necessarily make it clear that the card has been activated - but it has been, so the process works, but the communication isn't ideal.
I have tried to use the card online at 5 different sites - all rejected. This is probably due to my not knowing what "billing address" to enter or indeed what name to use. Even though I changed all of those at activation there is no way to see what actually stored.

However, the company did reach out to me and have been very supportive in finding a way forward. I suspect the card will be better suited to in-shop purchases using good old chi & pin or contactless, which is great if you live in a country with good shops (no comment).

I cannot fault the communications in person, they have been extremely helpful, which is really refreshing. Now I just need to use the card successfully and I'll be satisfied.

2022幎4月25日
自発的なレビュヌ
Their Perfect Gift ロゎ

Their Perfect Gift からの回答

Dear Jules
We have reached out to you via TrustPilot seeking more information to try and assist you. We cannot actually find any communication from you on our systems!

So may we suggest that it would be better to contact our Customer Success team in the first instance: love@theirperfectgift.co.uk. They are more likely to help you than TrustPilot.

You can always activate our Gift Card via our App, which will also help you monitor balances and transactions. Instructions are in the Greeting Card you got.

But if you're struggling and do not wish to contact us direct, there are explanation videos and easy to follow FAQ comments on the website.

Best wishes.
TheirPerfectGift

5぀星のうち5の評䟡

Problem solved in a quick and kind manner by Tom.

I'm writing from the states and this is the second time I've used Their Perfect Gift to send a birthday gift card to someone in London. This time I mistakenly purchased 2 gift cards for the same person. It appeared that my first purchase my credit card wasn't accepted so I then quickly used another which went through quickly. To my surprise, both cards where charged.
I emailed customer service, (twice! sorry!) in a panic and explained the situation. Being a Friday evening here, I didn't expect to hear back until the following Monday due to the time difference.
To my shock, Tom replied (twice, might I add, due to my 2 emails) and fixed my problem within a short amount of time. All was resolved before the weekend even started. I don't think Tom sleeps, ever. He's there always, even to reply to my sincere thanks for taking care of my problem.
Whoever is reading this, please give him a raise.

2022幎4月18日
自発的なレビュヌ
5぀星のうち5の評䟡

I won an award

I won an award, nothing unusual there but was given £300 of Their Perfect Gift Mastercard to use and 12 months to spend them.

As a bit of an old codger, I wasn't fully up to speed with how they worked but with the amazing support of Ellie and the Team at TheirPerfectGift and a simple explanation that they are effectively a loaded Mastercard Credit Card and can be used all over the world, I went off and booked a 3-day break in Scotland for a bit more than £300, the best bit was I used the £100 card to part pay, followed by the £200 card to part pay and paid for the rest with my VISA Card very simple as long as you are paying over the phone or face to face - little more tricky if you are using more than one card online as I had tried to do. More companies hotels and holiday booking companies need to embrace this payment method it is super good.

Thank you Team Their Perfect Gift

2022幎4月12日
自発的なレビュヌ
5぀星のうち1の評䟡

Dreadful company.

I received this card as a present for my birthday.
I made only one purchase for 10pounds. Two weeks later I tried to buy something again.
I was not able to. I cannot log in and check the card. It shows error message.
I contacted them and they advised refresh the page and do again.
I did everything I could: used PC cleaners, cleared cache and cookies, tried different browsers. Nothing worked! No money and no help!

2022幎4月2日
自発的なレビュヌ
Their Perfect Gift ロゎ

Their Perfect Gift からの回答

Hello Katrin
Very sorry you had problems.
We can't actually find a record of you contacting us, (under this name). But we're very sure the issue isn't too problematic to resolve. You may have been looked after by one of our newer members of the tea,
Would you mind emailing through and asking for Teresa to look at your issue?
Best
TheirPerfectGift

5぀星のうち5の評䟡

Technophobe!

Technophobe!

I have had to email customer services a couple of times as I had Inadvertently locked myself out of my account a couple of times. The helpdesk have come back to me very quickly and super helpful.

I received my e-voucher for Christmas and its a very very good way to purchase gifts for yourself!!!

2022幎2月2日
自発的なレビュヌ
5぀星のうち5の評䟡

Excellent

Great company with support team that is truly always very supportive and responsive. Much appreciate the quality of the service I've been getting!

2022幎1月26日
自発的なレビュヌ

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