Their Perfect Gift レビュヌ 

250
•
TrustScore 5段階評䟡の3

2.8

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レビュアヌのコメントを芋おみたしょう

5぀星のうち1の評䟡

These gift cards get declined at every single online place I have tried despite entering the correct details. What was a nice wedding gift has now turned into an incredibly frustrating experience and... もっず芋る

5぀星のうち4の評䟡

Excellent service by the customer service team who resolved my queries and issues of he same day! Good product and usable across most Europe making it ideal gift for overseas friends. The only minor d... もっず芋る

5぀星のうち1の評䟡

We were given two gift cards for our wedding which people spent their hard earned cash on. We spent weeks trying to activate the cards corresponding with customer services, after being told the cards... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

After initially writing a misinformed view, I have to say this company genuinely cares about its customers, and does what it can to put things right. Please check spam messages when waiting for a... もっず芋る

䌁業情報

  1. 販促補品提䟛業者
  2. メディア䌚瀟
  3. モバむル決枈代理店

圓該䌁業による蚘述

Our Gift Cards can be redeemed anywhere in the world that accepts Mastercard, on-line or in-store. We can ship the cards to anywhere within the UK, EU & SEPA region of countries.


連絡先

2.8

たあたあ

TrustScore 5段階評䟡の3

250件のレビュヌ

5぀星
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1぀星

最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

ネガティブなレビュヌの 9に回答しおいたす

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この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

2.8

すべおのレビュヌ

(250)

過去12か月のレビュヌ数: 15ä»¶

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら

5぀星のうち5の評䟡

Christmas crisis!

I ordered 8 cards for the team just before Christmas. With the pandemic causing us to hold back on group gatherings, I thought it would at least be nice to let the team go out with their partners seperately and celebrate Christmas. I have to say, the Perfect Gift team were superb. Every question was answered quickly and when I needed two more cards (I mistakenly ordered 6 to begin with) they were on it and able to get the cards over to me way quicker than expected. I got the cards sent to me, so I could add them to the teams christmas card and sent them out individually. One of the cards I'd sent didn't arrive so I contacted Perfect Gift. I was immediately offered a replacement card and they told me they would post it directly to my coleague.
Very impressed: A corporate product with a personal touch. Great experience!

2022幎1月20日
自発的なレビュヌ
5぀星のうち5の評䟡

Contact them as I could not activate


Contact them as I could not activate the gift card. apparently the access code was wrong. They contacted me real quick as solve the situation in less than 10 minutes. Tanya is the lady that helped me. Can't thank her enough as it had became a real pain.
Highly recommended costumers service of this company

2022幎1月18日
自発的なレビュヌ
5぀星のうち5の評䟡

Virtual Cards

I ordered 2 virtual cards for our Corporate clients - what an awesome gift. A big thank you to Tom for the excellent customer service. All the best from South Africa

2022幎1月17日
自発的なレビュヌ
5぀星のうち5の評䟡

Excellent Customer Service!

Tom in Customer Services is very helpful indeed! They are able to re-route purchased cards to an alternative email address in case an email address did not work. Our experience with Their Perfect Gift UK has been excellent with an assuring support from their customer service team! Kudos and keep it up guys!

2022幎1月12日
自発的なレビュヌ
5぀星のうち5の評䟡

Excellent

Excellent - I made a complete bosh of ordering, and the team at TPG were so helpful supporting me to sort it out! Thank you TPG!

2022幎1月5日
自発的なレビュヌ
5぀星のうち5の評䟡

Replacement cards

I purchased 2 gift cards for a friend, they arrived timely and exactly with the design I had ordered. Somehow I misplaced one of them. When I contacted the customer service to ask if it was possible to receive a replacement, I got a response immediately and they were happy to send me new cards the very same day. A great purchasing and customer service's experience. Highly recommended. Clara

2021幎11月19日
自発的なレビュヌ
5぀星のうち4の評䟡

In the end some great customer service

Original review:
Ordered a virtual card from the company, didn't even get a receipt back from them. Have sent two messages to the customer service account and left both my work and personal email for them to contact me, no response, no virtual card. Even tweeted to see if they will get back to me. Nothing. I am surprised at the good reviews because this is shocking treatment.

Update
Was given an email address from Twitter (didn't have one before as I never received the receipt) turns out the email servers stopped the emails. In any case Tom from customer service was super helpful and on the same day it was all sorted. I think my only tip would be to put the customer service email on the website as the online form doesn't yield any results.

Still once you are through to customer service it is all very efficient. And now I know the email I would be likely to use this company again knowing if there are concerns they will be easily sorted.

2021幎10月22日
自発的なレビュヌ
Their Perfect Gift ロゎ

Their Perfect Gift からの回答

Hi Emma
Gosh, really sorry that no one has got back to you. We haven’t actually seen anything from you here at Customer Service. Our email address is love@theirperfectgift.co.uk- it’s on the receipt. Do you want to drop us a line?

Virtual cards come from “activation@cardportal.com”. Have you checked your spam folder (usually the day after you’ve paid).

I can see that the virtual card was emailed to the intended recipient on 15th October (7days ago).

As regards your Tweet, it has been replied to.

5぀星のうち1の評䟡

No customer service. Better use post office currency card.

I used this website several times in the past but never had an issue apart of some delay in getting the card generally a day or two. But recently this website has gone down the hill. I placed an order for a virtual card 6 days ago and there has been no response. None of the support channels are responding so i suspect that this business has packed up. I must admit i have never came across worse service so far. I would say stay clear and avoid. There seems to be no way to get your money back in case of an issue.
----------update.
I got a reply from the company and as you can see they were unashamed and unapologetic. They only started responding after 1 star review here. Made no investigation as to why there was no support for 6 days even after making full payment. There is no real channel to contact support other than the form thats on the website. But again there was no response to the form as well. Your only resort if something goes wrong is to raise a charge back with your bank. So kiss your money goodbye in case of an issue.
A much better alternative is to get a currency card from postoffice. Easy and reliable and you can always phone post office in case of an issue. You can also reload your postoffice prepaid card.
You have been warned!!!

2021幎10月6日
自発的なレビュヌ
Their Perfect Gift ロゎ

Their Perfect Gift からの回答

Thanks for your feedback Amit. I believe your issue has been resolved. We also refunded your activation fee for the inconvenience. It was a bit cheeky asking for us to find your whole £100!! Presumably leaving a review like this is a way to try and get us to do this?

Your issue occurred due to the launch of a new upgraded website. Which we also explained to you.

5぀星のうち5の評䟡

Excellent service!!

Excellent service, a lovely person named Tom helped me with an error I made, wasn't expecting them to reply back so swiftly and sort out my error with ease.
Amazing customer service! I will definitely recommend to my friends and family👌🏟

2021幎9月24日
自発的なレビュヌ
5぀星のうち5の評䟡

Amazing Service

Amazing Service
I cannot praise or recommend enough. The team at Their Perfect Gift have gone above and beyond to help activate and use my card. They have been absolutely amazing. Complete stars, fast and efficient. Thank you for all your help.
Lynette Bridges

2021幎9月10日
自発的なレビュヌ
5぀星のうち5の評䟡

Always super helpful

Always super helpful, efficient and quick resolution to any questions I've asked. Been purchasing from Their Perfect Gift for a few years now, and always come back for more. Doing well guys!

2021幎9月9日
自発的なレビュヌ

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