Thejewellerychannel 

Don't buy from these I oder some socks free postage and got charged for it canal the order right away say refund back but no money back for the postage I rang he taking over me I said u only give me 4.99 I got charged 7.01 sais I have to send a bank statement in like am going to thst to these cons I just check my bank and it said 7.01 taken out so check your facts I never buy anything again it a good number roping people off and keeping they money fuming

I placed a bid on the £1 auctions and was successful at securing a ring that I really liked
I paid £29.00 not a lot of money I know. But enough.it clearly stated on the front page
‘Free P &P today. So when I submitted payment and was charged P&P was shocked.
I telephoned TJC customer support had to wait on line for what seemed like forever. I am very annoyed as I really don’t want to waste my time holding on to complain
When I finally did get through I was informed I did not win the item at auction??? So free P&P did not apply. However I had saved the winning bid on my phone so I was adamant I did. Eventually it was agreed it was a winning bid and I SHOULD have free P& P. Now I have to wait to see if I get my money back, for the P& P that I should never have been charged for. I know TJC state Trust in their title but it really seems to be struggling to produce this. I really don’t think customers should have to be so vigilant in their purchases as it diminishes the word TRUST. Also to make a finer point it breaches Trading Standards as it is MISREPRESENTATION
Trading Standards if you are watching please prosecute. Also STILL NOT REFUNDED

>£1 AUCTIONS
FREE DELIVERY
TODAY ONLY

I returned 3 items and it was confirmed that my items had been received on the 12th February I am still awaiting a refund and today is 22nd February. What's happened to your 7 day policy? As I said you received this items on 12th February but only confirmed by email on 16th February. Is this a delaying tactic to not refund the customer within your specified 7 days. Also I cancelled two orders, one of which has only been confirmed by email. I spoke to someone today who informed that they would raise a complaint and that someone would ring me back in 3 days. This is totally unacceptable. I am awaiting 5 refunds. When am I going to receive my monies that I am owed. Dreadful customer service.

I can see I am not alone with being let down by this company,the disappointment with not only the merchandise but the robots which are called customer service,no disrespect to robots!, I too have been angry by what passes as okay to send out to us the customer who pay their hard earned money, and then have to be messed about by trying to sort things out with little help or support,this has recently happened to me,sent out faulty,poor quality item, I received my refund but they decided to keep the p&p I paid even though the item was definitely flawed!, I am now in the process of trying to get it back,why do we have to always fight to get what is rightly ours??, this company heavily advertises their care for their customers and how they value us,yet they are blatantly letting us down, I too have been a long standing customer but I won't be anymore untill they start treating us the customer with the respect we deserve, come on TJC listen to what your customers are saying!!!

TJC re: Opatra neck device .
I am a loyal customer of TJC but recently their services have completely gone downhill. I ordered this device with a Conductive gel and cream mask which was suppose to be included with my order and have images of the presentation. When I received it there was no gel an d no cream mask in the box. I tried to call customer services to explain my distress and disappointment as it was a present from my husband after the worst year of my life being unwell. They kept cutting me off when I tried to explain this after waiting on the lines for over an hour. Each time I got through whilst explaining my distress they just me off and would not help me. I sent it back and someone called me when I emailed to complain and was assured they would honour this order to me and take it to the highest level. Ive heard nothing and have been totally ignored by them. I feel so let down and sickened how they can treat loyal customers in this inhumane way. It's disgraceful how can. I ever trust them in the future. Ive spent so much of our money with them over 17 years and they turn their back on me . Im devastated and hope other customers have not suffered the same. R. Lewis

I will not be shopping from here again mark said on TV the fan I got was amazing well it is crap

Customer service is reliably poor, I would guess very little training has been given here. Postage charges are now ridiculous, customers are charged per item rather than a combined, set amount. No doubt in a bid to push customers into paying for their monthly subscription instead. Not for me anymore.

Don't bother. This used to be a decent jewellery channel until they started selling tat that you wouldn't buy off a market stall !!!! Quality is dire and Customer Service is non existent..pay the extra and go to a reputable company.

Avoid this pathetic company!

I lost my bank card. Contacted these fools by email as I'm deaf and have no induction loop to authorise my neighbour to pay on my behalf and all I keep getting is you need to call us to make payment. Totally useless people who don't speak/read English and whom refuse to help. You either want paying or not... It's your choice! Been going on for 2 plus weeks now! Won't be buying another thing from you.

I used this company to buy various items of jewellery, unfortunately one of my purchases was an Emerald ring in gold. After being in my jewellery box for a while (unworn) it tarnished. I contacted the company and was told to return it for inspection which I did, I then received an email stating that it would cost £18 for them to put this right. I requested they send it back to me, which they did, I then purchased a gold polishing cloth for a couple of quid which solved the problem. I've also had 2 instances where they couldn't use my card for payments although it was the same card I have always used. I now won't use this company.

I ordered a Mens Gamage watch at £89.99 from one of their TV live auctions. It was advertised with free p& and a free Gamage pen supposedly worth £90.
I got a email after I had placed my order and they had added £6.45 p&p. I emailed them and they replied say they would look into it, then they emailed saying it had been resolved but no explanation of how. My parcel was shipped and on the day it was due to arrive they emailed and advised I had to pay £6.95 delivery or provide proof of the free p&p by a screenshot of the actual auction. Obviously I had no screen shot as no one in their right mind would think to do that! The watch arrived, the strap was broken a d suprise suprise NO FREE PEN either.
PLEASE BE WARNED, this company is DISHONEST and a bunch of SHISTERS!
I have returned the watch and will NEVER EVER purchase anything from them EVER again

Absolutely livid.
Purchased twin pack of e writers for grandchildren to practice writing and drawing.
Arrived 20 minutes ago so flipping obviously used one has someone’s shopping list burned onto the screen!!!
So somebody sent them back and they were not checked!
Wow great way to run a business.
I did email and I have to say they replied quickly and are sorting it out. But still shouldn’t really happen in the first place.

I ordered an Item just before Christmas and it was to be delivered to my work address. A few days later I received an email advising that my item had been delivered. When checking the link I could see an image that had 3 very large boxes none of which were addressed to me or resembled the small package I would expect a single ring to be in but I check my work reception area non the less. When noticing the item was not there I checked with the receptionist and asked if anything else had been left. They confirmed it had not.
I called TJC and explained the situation, I was asked to check all safe places etc. but with this being an office there would be no safe place and that I did not give authorization for it to be delivered anywhere else. I was told that an investigation would be carried out with the courier and was told to give them 48-72hrs to look into it.
Over 72hrs later I still had not heard anything so used their live chat service to get an update. It was confirmed that the item had been lost in transit and that I would receive a refund within 5-7 working days as the Item was no longer in stock to send another.
I waited over 7 working days and still no refund OR item.
I had to contact them AGAIN and I was told that my refund had been cancelled as the item was delivered. I had to explain for a 4th time that my item had not been delivered as suggested and I ask why no one had called or email to update me on this matter. The Live chat agent simply ended the chat with no outcome resulting in me having to call TJC customer service line again. It was on this occasion I was passed to a supervisor. He advised that he would personally be dealing with the case and he agreed that the evidence I had provided quite clearly showed the item had not been delivered. Please note that at this point I very carefully explained what had happened so far and gave him all the details I could. I was then called 24 hrs later, he had asked me to check all safe places and with the neighbor, after I had already been over every detail with him just hours before. He insisted I waited another 24-48 hrs for this matter to be looked into.

It has now been a total of 25 days where TJC has taken my money and has not provided me with a solution. It feels like they are doing everything they can to avoid helping. AVOID AVOID AVOID

Still waiting on refund. Customer service is awful cant get through. Had bad experience with this company. Read reviews on this website about tjc they are awful.

I have been waiting for a order for 5 weeks and counting .customer service does not exist. After 4 minutes on the phone it goes dead.i have been trying for 2 weeks to get through. The only way is to press button for personal shopper then someone will answer and put you through to customer service if your lucky. Everything seems very professional on the tv but behind the scenes it's a shambles. Still waiting for a refund. Will not purchase anything else from this company who have no loyalty at all for the customer.

TERRIBLE TREATMENT BY A TERRIBLE COMPANY, PLEASE AVOID TJC

On the 8th of Nov I won a TJC auction and paid in full minutes later. For a Kyvol Epichef AFF600 Air Fryer with App Connectivity.

TJC well inside of 24 hours marked my item as "despatched" and successfully fully claimed my money on the 9th from my debit card / bank account (approx £60) Barclays and visa have confirmed this deduction as my online statement also reflex.

So on the same day 9th they took my money and marked my item as despatched, funny enough only minutes after they took my cash out of my account on the 9th, (pending turned to claimed) i got an email saying they were all out of stock and my order would now be cancelled and i would be refunded inside 3-5 days.
WELL IT IS NOW NEARLY 4 WEEKS LATER (4TH DECEMBER) AND I HAVE NOT SEEN A PENNY OF MY MONEY BACK.
OBVIOUSLY THE AUCTION ITEM DID NOT REACH A PRICE THEY WANTED AS IT WAS SHOCKINGLY SOON RE LISTED ON THE AUCTION SIDE OF THE TJC WEBSITE AGAIN, SO IN MY EYES THIS IS A SCAM AUCTION SITE,
I KNOW THEY SELL CUSTOMER RETURNS, DAMAGED RETURN ITEMS AS NEW ITEMS AND TRADING STANDARDS ARE LOOKING INTO THIS ALSO.

BACK TO MY ORDER, THEY HAVE FOBBED ME OFF FOR WEEKS, They said my refund would be 3-5 days then they said they had tech issues with refunds so they suspiciously managed to get my banking detail from my for an old savings account i have, so they would try and transfer the money back that way WHAT A JOKE THAT WAS, I FEEL FOOLISH AS I TRUSTED THEM INTO GIVING BANK DETAILS OVER FOR A MANUAL REFUND THAT NEVER HAPPENED,
but despite bank to bank transfers only needing minutes they say they needed 10 working days to do it, so well over 10 days later more excuses STILL NO REFUND and i am still missing my money,
Visa told me they are lying about tech issues with refunds as they could do it on the payment screen with a 1 click or call the visa support centre to refund me a customer instantly back so TJC are liars,
my bank confirmed a so called bank to bank transfer takes less than 24 hours & in most cases just a FEW minutes so TJC Lied about that too,

So ENOUGH IS ENOUGH i have now made a formal complaint with trading standards who asked me to make a formal statement as TJC are actually already under investigation surrounding various complaint issues & abuses from breaching consumer rights to multiple refund irregularities via numerous complaints. They asked me for copies of emails & dates etc, I agreed to to send my multiple official refund demands and the TJC Email responses etc which i have done for the trading standards investigation,

IMPORTANT
i suggest if you have a refund issue you make contact with visa and trading standards ASAP as both have open investigations,
The only reason i am telling you as you need to urgently get your refund issues & reports urgently sent in to trading standards as they have breached your consumer rights and the goods and services act. they have a history of refund scams and hope you dont complain.

my claim is now open with visa and i have evidence to back up my claims they defrauded me from their own emails to me.

TJC have gone down the hill and now refusing to process refunds should be a great concern to all who read this and my advice is AVOID TJC AS ALL COST.

I HAVE NOT SEEN A PENNY OF MY MONEY REFUNDED I HAVE HAD EXCUSE AFTER EXCUSE LIE AFTER LIE,
NOW THEY DONT EVEN REPLY TO ME.
THE TREATMENT AND CUSTOMER CARE I HAVE RECEIVED IS THE WORST I HAVE HAD EVER HAD, THEY ARE BEHAVING EXACTLY LIKE THE TERRIBLE OLD SCHOOL EBAY AUCTION SCAMMERS FROM 15 YEARS AGO.

WHAT HAS MADE MATTER WORSE IS THE FACT I AM DISABLED AND CHRONICALLY UNWELL SO ALL THIS STRESS AND DISTRESS HAS CAUSED ME TO BE VERY ILL AND I JUST WANT IT OVER.

SHAME ON YOU TJC TO TREAT YOUR CUSTOMERS LIKE THIS.

IF YOU ARE EXPERIENCING PROBLEMS WITH TJC THEN PLEASE REPORT THEM TO TRADING STANDARDS AS THEY HAVE AN OPEN INVESTIGATION.

i have a disadvantage as i have a mental health issue that stops me from talking on the phone so now they ignore my emails in the hope i will just let this go, WELL TJC I AM NOT LETTING YOU RIP ME OFF OR SCAM ME.

THIS IS A BRUTAL REVIEW BUT TRUE

TJC I CAN NOT CALL YOU BACK DUE TO AN ILLNESS SO PLEASE DONT TELL ME TO CALL YOU...YOU KNOW WHO I AM SO PLEASE EMAIL ME ONLY
THANKS

RUSS

I ordered some rings on 11th November and after three phone calls they have not arrived. The money has been taken from my bank account. These rings were for my neices for Christmas. It's time now to take legal action...

I placed an order on the 25th November 2022, I have not received it yet and have phoned a number of times over the last 2 days to see where it is and I have never got to speak to a real person, if they gave you a tracking number on your email when they say it's been posted I could track it myself. This company only wants your money and you can never get through to them unless it's to place an order.

I purchased a bracelet as a gift and have been waiting weeks for it to be delivered. I emailed them to be advised it was on its way but still the item didn’t arrive. So this time I phoned them to be told they couldn’t help me and would get someone to call me back. Guess what no phone call back. They were quick enough to take my money. The customer service is shocking and I definitely will not be ordering off them again….
I still have not received the order !!!!!