Melton Building Society レビュー 

Melton Building Society からの回答

2025年10月29日

Hello,

Thank you for taking the time to leave us a review.

We recently launched a new online portal, and to give our teams and customers time to adjust to the new system and way of working, we have temporarily withdrawn our products. We apologise for any inconvenience or worry this has caused you.

We would like to take this opportunity to reassure you that your investments are safe and secure. We expect to be able to reintroduce some products to our range in November.

Thanks
Kayleigh

Melton Building Society からの回答

2025年10月29日

Hi Tim,

Sorry to hear that we have been missing each other regarding your wife's account.

If you could email us at marketing@mmbs.co.uk with the best contact telephone number, let us know if there is a window of time in which you are available to take the call. I will then pass this information on to the team trying to reach you.

Thank you,
Kayleigh

Melton Building Society からの回答

2025年10月28日

Hi Julie,

Thank you for taking the time to reach out to us here. We're really sorry you still haven't been able to activate your account.

If you could forward any emails you have sent along with your contact details to marketing@mmbs.co.uk, we will reach out to the appropriate team and ask them to get in touch.

Thanks
Kayleigh

Melton Building Society からの回答

2025年10月27日

Hello,

Thank you for taking the time to leave us a review.

We’re still working through a few ‘quirks’ with our new portal and we have provided some guidance for members on our website which you can find here: https://www.themelton.co.uk/how-to-register/ which you may find helpful.

If you still need our help, you can email us your contact details to marketing@mmbs.co.uk and we'll direct your query to the correct department.

Thanks
Kayleigh

Melton Building Society からの回答

2025年10月27日

Hello,

Thank you for providing us with feedback. We're sorry you feel there's been a decline in the level of service you have come to expect from us recently.

We’ve been keen to get our new online portal up and running for customers as soon as we could and we’re still working through a few ‘quirks’. We have provided some guidance for members on our website which you can find here: https://www.themelton.co.uk/how-to-register/ which you may find helpful.

If you still need our help could you email us your contact details to marketing@mmbs.co.uk we will then endeavour to direct your query to the right team and ask them to get in touch.

We hope you’ll bear with us during this period and that you soon start to see the return of the level of customer service you’ve come to expect of us.

Kayleigh

Melton Building Society からの回答

2025年10月23日

Hi Geoff,

Thank you for taking the time to leave us a review.

We’re really sorry to hear of the difficulty you have had reaching us, and the concern this has caused you.

We are experiencing a high number of calls due to a recent system upgrade and the recent fixed rate maturity.

If you have provided us with your instructions, we are working through these and as outlined in your maturity pack you should receive payment to your nominated account within 2 working days from the day after the fixed end date.

Once again we apologise for any worry being unable to reach us during this period, however we can assure your money remains safe and secure. If you still have concerns please feel free to drop us an email to marketing@mmbs.co.uk with your details and we can arrange for someone to get in touch.

Thanks,
Kayleigh

Melton Building Society からの回答

2025年10月23日

Hi Sue,

Sorry to hear your Mum has struggled to reach us. We're experiencing a larger than normal volume of calls due to our system upgrade and a recent bond maturity.

If you'd be happy to email us your mums details to us at investmentadmin@mmbs.co.uk, we can take a look into what's happened here.

Many thanks,
Kayleigh

Melton Building Society からの回答

2025年10月22日

Hi John,

I'm sorry to hear that you're experiencing frustrations with our processes.

We endeavour to verify identification electronically whenever we can. Occasionally, where we've been unable to do this in order to fulfill our legal and regulatory obligations, we may request proof of identity from new or existing customers.

We apologise if this has caused you inconvenience.

Thank you for taking the time to provide us with feedback.

Kayleigh

Melton Building Society からの回答

2025年10月16日

Hi David,

We are pleased to hear that we were able to provide you with the support you needed to get online.

We've shared your feedback with both Jay and her line manager.

Thank you for taking the time to leave us a 5* review.

Thanks,
Kayleigh

Melton Building Society からの回答

2025年10月15日

Hi Geoffrey,

Thank you for taking the time to share your experience with us.

We’re sorry you haven’t been able to reach us on the phone. We’ve tried to give you a ring on the contact details we have for you but haven’t been able to reach you. If you could send us your contact details to operationssupport@mmbs.co.uk, we can get in touch to assist you.

Thanks,
Kayleigh

Melton Building Society からの回答

2025年10月14日

Hello,

Thank you for taking the time to provide some information on your experience.

We’ve introduced the new system following feedback from our members. It will help us to improve our processes and broaden the range of products we are able to offer our customers. We appreciate your frustrations in being unable to access your account online, and we’re working through a few ‘quirks’ in our new system. Our teams are also still familiarising themselves with the new way of working, so apologies if their initial guidance didn’t resolve your issues.

If you'd like to send us an email with your contact details to operationssupport@mmbs.co.uk, we can get in touch to assist you. We hope that once you can get logged in, you’ll be able to see the enhanced functionality available on the upgraded system and see the benefits of the upgrade.

We hope you’ll continue to bear with us during this period.

Thank you,
Kayleigh

Melton Building Society からの回答

2025年10月14日

Hi Andrew,

Thank you for taking the time to provide us with a review.
We’re sorry to hear you’ve had difficulty logging in and reaching us when you were experiencing issues.

We have provided some guidance for members on our website which, if you haven’t already trie,d you may find helpful. You can find that here: https://www.themelton.co.uk/how-to-register/.

Sorry that you’ve had difficulty reaching us. Our teams are still adjusting to the new way of working, so are taking a little longer than normal to help customers with their queries, and call volumes are a little higher than normal. If you’ve left us a message or emailed us, we will respond as soon as possible. Alternatively, if you'd like to send us an email with your contact details to operationssupport@mmbs.co.uk, we can get in touch to assist you.

Thank you,
Kayleigh

Melton Building Society からの回答

2025年10月14日

Hello,

Thank you for taking the time to leave us a review.

We’re sorry to hear you’ve found contacting us difficult. Our teams are adjusting to the new way of working following a significant upgrade to our systems, so we are taking a little longer than normal to deal with queries and return messages.

If you’ve left us a message or emailed us, we are working through those messages and will get back to you. However, if you want to send us an email with your contact details to operationssupport@mmbs.co.uk, we can get in touch to try and assist you.

Thank you
Kayleigh

Melton Building Society からの回答

2025年10月13日 に更新

Hi Simon,

Thank you for taking the time to leave us a review.

We are sorry for the period during which you have been unable to access your account. We have undergone a significant upgrade to our systems, which we are pleased to say was completed and available last week. You should be able to access your accounts via our new portal. All the information you need is on our homepage themelton.co.uk.

We’ve been keen to get our new online portal up and running for customers as soon as we could, and we’re still working through a few ‘quirks’. We have provided some guidance for members on our website, which you can find here: https://www.themelton.co.uk/how-to-register/ which you may find helpful.

I’m sorry to hear your call was cut off. If you’ve left us a message or emailed us, we will get back to you as soon as possible; however, if you want to send us an email with your contact details to operationssupport@mmbs.co.uk we can get in touch to try and assist you.

Thanks
Kayleigh

Melton Building Society からの回答

2025年10月13日

Hello,

Thank you for taking the time to leave us a review.

We’re disappointed to hear you are having trouble navigating and would be keen to understand where your experiencing issues and how we can improve.

If you’d be happy to share more detail with us, please send an email with your details to operationssupport@mmbs.co.uk. We can then either utilise your feedback to improve our services or get in touch to try and assist you.

Many thanks,
Kayleigh

Melton Building Society からの回答

2025年10月13日

Hello,

Thank you for taking the time to provide us with some feedback.

We’re disappointed to hear how you feel about how we've executed our system upgrade, and we're sorry that you have had trouble reaching us.

Our teams are still adjusting to the new way of working following a significant upgrade to our systems, so we are taking a little longer than normal to help customers with their queries, and call volumes are higher than we were expecting.

We have been sharing what information we can, as soon as we can, during this period of transition for us so apologies if you feel that the communication from us hasn’t been as you would expect.

If you’ve left us a message or emailed us, we will get back to you as soon as possible; however, if you want to send us an email with your contact details to operationssupport@mmbs.co.uk, we can get in touch to try and assist you.

We hope you’ll bear with us during this period and that you soon start to see the benefits that this upgrade offers our customers.

Many thanks,
Kayleigh

Melton Building Society からの回答

2025年10月13日

Hello,

Thank you for taking the time to leave us a review.

We’re sorry to hear you’ve found contacting us difficult. Our teams are still adjusting to the new way of working following a significant upgrade to our systems, so we are taking a little longer than normal to help customers with their queries, and call volumes are a little higher than we were expecting.

We try to put the customer at the heart of everything we do, so we’re saddened to hear that you feel we haven’t attached enough emphasis on the customer in this scenario. We’re always keen to understand how we can do better, which your feedback will help us to do.

If you’ve left us a message or emailed us, we will get back to you as soon as possible; however, if you want to send us an email with your contact details to operationssupport@mmbs.co.uk, we can get in touch to try and assist you.

Thank you
Kayleigh

Melton Building Society からの回答

2025年10月13日

Hi Roy,

Thank you for taking the time to provide us with some feedback.

We’re working through a few ‘quirks’ in our new system and in the meantime have provided some guidance for members on our website which if you haven’t already tried you may find helpful, you can find that here: https://www.themelton.co.uk/how-to-register/ We hope that once you are able to get logged in, you’ll be able to see the enhanced functionality available on the upgraded system.

We’re sorry that you’ve had difficulty reaching us. Our teams are still adjusting to the new way of working, so are taking a little longer than normal to help customers with their queries, and call volumes are a little higher than normal.

If you’ve left us a message or emailed us, we will respond as soon as possible. Alternatively, if you'd like to send us an email with your contact details to operationssupport@mmbs.co.uk, we can get in touch to assist you.

Thank you
Kayleigh

Melton Building Society からの回答

2025年10月10日

Hi Izaq,

We are sorry to hear of your disappointment and the difficulty you’ve experienced reaching us.

Our new portal has been up and running for a few days, so once you've activated a new profile, if your account is a non-ISA account maturing in October you can input maturity instructions online. Additionally, postal maturity packs were also sent at the start of this week to all maturing customers.

If you haven't already accessed it, we do have a step by step guide on our webpage, which you may find useful. You can find that here: https://www.themelton.co.uk/how-to-register/.

We have been experiencing higher volumes of calls than normal due to the launch of our new system, and our teams are still adjusting to the new way of working, so we aren't getting to calls as quickly as we would like. If you’ve left us a message or emailed us, we will get back to you as soon as possible; however, if you want to send us an email with your contact details to operationssupport@mmbs.co.uk, we can get in touch to try and assist you.

Thanks,
Kayleigh

Melton Building Society からの回答

2025年10月9日 に更新

Hello,

Thank you for taking the time to provide us with some feedback.

We’re sorry to hear you’ve had difficulty reaching us. We have been experiencing higher volumes of calls than normal due to the launch of our new system, and our teams are still adjusting to the new way of working, so are taking a little longer than normal to help customers with their queries.

We’ve been keen to get our new online portal up and running for customers as soon as we could and we’re still working through a few ‘quirks’. We have provided some guidance for members on our website which you can find here: https://www.themelton.co.uk/how-to-register/ which you may find helpful.

If you’ve emailed and left us a message, we will get back to you to help you through the process should you still experience difficulty with the above.

We hope you’ll bear with us during this period and that you soon start to see the return of the level of customer service you’ve come to expect of us.

Thank you,
Kayleigh