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レビュアーのコメントを見てみましょう

5つ星のうち1の評価

Excuse after excuse and I am still awaiting delivery of fabric. Now their telephone lines are not being answered nor are emails or contact forms. Warner House fabrics are supposedly associated with... もっと見る

5つ星のうち5の評価

Beautiful Roman blinds, wonderful quality. Did need to spend some time adjusting the cords on the back to make them hang symmetrically, but I was sent detailed instructions of how to do so.

5つ星のうち5の評価

Had been looking for a linen bedding set for a while but not wanting to pay £300. Found exactly what I was after at The Pure Edit; natural duvet cover super king with 2 pillows for under £70 inc p&p.... もっと見る

企業が回答しました

5つ星のうち5の評価

Beautiful fabrics with the most gorgeous designs, patterns, stripes, plains - everything- fabulous quality at very affordable prices. I’m struggling to choose which to have for our lounge curtains and... もっと見る

企業が回答しました

企業情報

  1. インテリア デザイン店
  2. 布地店
  3. 家具店
  4. 壁紙店

The Pure Edit について

当該企業による記述

The home of sustainable style 🌱

Hello, we’re The Pure Edit. Relaxed home furnishings that are serious about the planet.
Considered at every step – from our natural and recycled materials to our carefully chosen partners and low-impact processes – our collection is shaped by our commitment to doing things properly.
We’re not perfect (we’re only human), but we are passionate. About our customers, our people, and our planet.
There is still work to be done and we strive to do better each and every year as we work hard towards our sustainability goals.



連絡先

4.3

優良

TrustScore 5段階評価の4.5

432件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

ネガティブなレビューの 37%に回答しています

通常1週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Lovely Wallpaper

Delivery on time, kept in touch re dispatch of goods.
The Wallpaper is amazing, feels so soft to the touch, like fabric, really pleased & the cushion cover i ordered for my bedroom is lovely, i will order more for my lounge when sorted😃

2025年6月9日
The Pure Edit ロゴ

The Pure Edit からの回答

Hi Gillian,

Thank you so much for taking the time to leave us a review.

We're delighted to hear that you're happy with your wallpaper and cushion!

We look forward to welcoming you back once your lounge is ready!

Many thanks,

The Pure Edit team

5つ星のうち4の評価

GREAT FABRIC BUT SHIPPING A LET DOWN

Fabric is lovely. Delivery delays and being told it was on its way when it hadn’t even left the factory meant I lost my slot with the upholsterer. When it did arrive package was damaged and fabric was marked and dirty on reverse side (luckily). Delivery man told me it was sitting them for a week all very confusing and inconvenient.

2025年5月19日
The Pure Edit ロゴ

The Pure Edit からの回答

Hi Fiona,

Thank you for taking the time to leave us a review.

We're disappointed to hear that the delivery of your order was not up to standard. We appreciate your feedback and will be passing it on to our courier provider.

We sincerely apologise for the inconvenience of the delays and the impact it had on your upholstering.

Despite the inconvenience, we hope that you are happy with your fabric and this experience hasn't deterred you from working with us again in the future.

Thank you for choosing The Pure Edit.

5つ星のうち5の評価

Beautiful fabrics & wallpapers

Beautiful fabrics and wallpapers in stunning prints and patterns. The samples are generous and give a true representation of the product. The branding is stunning as is the website, which is really informative and easy to use.

2025年5月13日
The Pure Edit ロゴ

The Pure Edit からの回答

Hi Marisa,

Thank you for taking the time to leave us a review.

We're delighted to hear that you're happy with our range of fabrics and wallpapers and equally delighted to hear your positive feedback on our overall service, it's always lovely hearing such positive customer feedback!

We look forward to working with you again in the future,

Many thanks,

The Pure Edit team

5つ星のうち5の評価

Free material sample delivered correctly and promptly

The free material sample I ordered was delivered correctly and promptly.

2025年5月20日
The Pure Edit ロゴ

The Pure Edit からの回答

Hi Kim,

Thank you for taking the time to leave us a review.

We're delighted to hear that you're happy with your sample.

If you need any more help, please do not hesitate to reach out.

Many thanks,

The Pure Edit team

5つ星のうち5の評価

Great Sample Fabric experience

So far I have ordered some samples. The fabric is lovely and each piece includes the name and fibre content. The cotton is a good quality and the colours are lovely. The recycled polyester is also very good and not too thick like some other samples I have received.
I was delighted to find The Pure Edit and would definitely recommend that you check out their beautiful fabric.

2025年5月16日
The Pure Edit ロゴ

The Pure Edit からの回答

Hi Christine,

Thank you for taking the time to write us a review.

We're delighted to hear that you're happy with both our sampling service and the quality of our fabrics.

We look forward to working with you in the future.

Many thanks,

The Pure Edit team

5つ星のうち5の評価

Good quality fabric

Good quality fabric, delivered on time & securely packaged.

2025年4月29日
The Pure Edit ロゴ

The Pure Edit からの回答

Hello,

Thank you for taking the time to leave us a review!

We're delighted to hear that you're satisfied with your fabric order.

We look forward to welcoming you again,

Many thanks,

The Pure Edit

5つ星のうち5の評価

The quality of the product is great

The quality of the product is great. Speedy delivery. Good company to deal with.

2025年5月12日
The Pure Edit ロゴ

The Pure Edit からの回答

Hello Pearl,

Thank you for taking the time to leave us a review.

We're delighted to hear that you're happy with our service and product! Thank you for your positive feedback,

We look forward to working with you again.

Many thanks,

The Pure Edit team

5つ星のうち5の評価
The Pure Edit ロゴ

The Pure Edit からの回答

Hello Caroline,

Thank you for taking the time to leave us such a lovely review.

We're delighted to hear that you're satisfied with both our product and service, it's a pleasure to work with you!

We look forward to welcoming you back,

Many thanks,

The Pure Edit team

5つ星のうち4の評価

shame about the posting time

Lovely fabrics just a shame that it took nearly a week to post the samples so they did not arrive in time for my visit with the customer I wanted to propose them to, I replaced one sample in my basket before ordering due to the estimated delay on its availability yet the others took nearly that long in the end. I will consider using in the future and opening an account but will be concerned by the speed of samples.

2025年5月6日
The Pure Edit ロゴ

The Pure Edit からの回答

Hello,

Thank you for taking the time to leave us a review, we really appreciate the feedback on our sampling service.

We apologise that your samples didn't reach you in time for your client meeting, it's disappointing to hear and is something we wish to avoid.

We do aim to process samples next day for delivery the following day. Unfortunately sometimes when demand is high, samples do take longer than usual to be dispatched.

We are in the process of launching a trade portal which will allow trade customers to check stock and order samples with ease. We are recruiting more 'hands on deck' to process our samples and orders which should alleviate the delays in processing the orders.

We hope this experience hasn't deterred you from choosing us in the future and we look forward to welcoming you once again.

Many thanks,

The team at The Pure Edit.

5つ星のうち5の評価

Go ahead… you won’t regret it!

We ordered the Indienne fennel wallpaper a few weeks back. It arrived promptly and is even more beautiful in person than it appears online. This is our first time ordering from this company but it certainly won’t be the last!

2025年5月17日
自発的なレビュー
The Pure Edit ロゴ

The Pure Edit からの回答

Hello Mira,

Thank you so much for your review!

One of our favourite wallpapers, you've got great taste. We'd love to see pictures of the finished look.

We look forward to welcoming you back,

Thank you for choosing The Pure Edit

5つ星のうち5の評価

Nice cushions at a great price

Nice cushions at a great price. Lots of choice too. Would love next day delivery to be available

2025年4月29日
The Pure Edit ロゴ

The Pure Edit からの回答

Hi Joanne,

Thank you for taking the time to leave us a review.

We're delighted to hear that you're satisfied with our cushion selection and delivery options.

Thank you for choosing The Pure Edit

5つ星のうち2の評価

Beautiful fabric but very slow delivery…

Beautiful fabric but very slow delivery thanks to Royal Mail!

2025年4月28日
The Pure Edit ロゴ

The Pure Edit からの回答

Hello Isabel,

Thank you for taking the time to leave us a review.

We're so glad you are happy with the fabric you ordered from us and we'd like to apologise for the delays you've experienced in waiting for them to arrive.

Many thanks,

The Pure Edit team

5つ星のうち5の評価

Lovely fabric

Lovely fabric. Prompt dispatch and delivery.

2025年4月24日
The Pure Edit ロゴ

The Pure Edit からの回答

Hello Patricia,

Thank you for taking the time to leave us a review.

We're delighted to hear that you're happy with your fabric delivery and service.

We look forward to welcoming you back,

Thank you for choosing The Pure Edit

5つ星のうち4の評価

Beautiful made to measure curtains and blind but a bit of a wait

I ordered a Roman blind and a pair of curtains from The Pure Edit in Tassa Petite Gold. The quality is excellent. The fabric is lovely and the curtains hang beautifully. I am so pleased with the way they look. Unfortunately, there was quite some delay with the order which was disappointing and caused some logistical issues so I can’t give a top review.

2025年3月19日
The Pure Edit ロゴ

The Pure Edit からの回答

Hi Rachael,

Thank you for taking the time to leave us a review.

We're delighted you're happy with your Tassa Petite Gold curtains, we'd love to see some pics of them hung in your home!

We apologise for the delays you experienced in receiving your order which inconvenienced, this is not the standard we like to keep and hate to disappoint our lovely customers.

We are constantly working to improve our service so we wholeheartedly thank you for leaving your honest feedback, we take it onboard.

Thank you for choosing The Pure Edit and we hope to welcome you back again in the future!

5つ星のうち5の評価

High quality scatter cushions

High quality scatter cushions. Great communication with seller and prompt delivery to the Isles of Scilly.

2025年4月17日
The Pure Edit ロゴ

The Pure Edit からの回答

Hi Ulrica,

Thank you for taking the time to leave us a review.

We're delighted to hear such positive feedback on your cushion service and delivery! We hope you love them as much as we do.

Thank you for choosing The Pure Edit

5つ星のうち5の評価

Beautiful fabric!

Beautiful fabric. Nice size of samples. Now I just need to make a decision.

2025年4月9日
The Pure Edit ロゴ

The Pure Edit からの回答

Hello Melanie,

Thank you for taking the time to leave us a review.

We're delighted to hear that you are happy with the samples you ordered.

If you need any further assistance in making your final decision, our customer care team would be happy to assist.

Thank you for choosing The Pure Edit

5つ星のうち1の評価

Fabric was not received in time

I ordered a fabric on 14th April, which was listed as available. When I did not receive it a week later, I chased up and was told it was in fact out of stock. I have no idea if anyone would have got in touch if I had not called as they didn’t seem to realise. I was suggested to order a different fabric, since I needed it urgently at this point, so I did. I had to pay the full amount again as they could not transfer my previous order over and could not refund me for several days. I was promised the new fabric would arrive on Saturday 26th April and only ordered on that account, but it did not arrive until Monday 30th. I was really disappointed and not offered any goodwill gesture.

2025年4月14日
The Pure Edit ロゴ

The Pure Edit からの回答

Hello Zeynep,

Firstly, i'd like to thank you for taking the time to leave us a review.

I've spent some time looking into your order to understand where we went wrong.

I'd like to apologise that we were unable to fulfil your initial order. We did have enough stock on hand theoretically, however it was all in smaller pieces which could not be used for your curtains, this is a system error which we are in the process of addressing.

I understand Angela guided you through choosing an alternative fabric which you were very happy with.

By now you should have received your refund on your initial order. Refunds generally take 5 working days to appear in your bank account which sadly is out of our control.

Regarding your replacement order, we did agree to discount this order and offer free delivery which I can see was missed, so we've gone ahead and refunded you this now, you'll see that back in your bank account over the next 5 working days.

As for the delivery of your replacement order, I can see this was sent on a pre 3pm delivery which should have been with you Saturday as requested and agreed. This is an ongoing issue with our courier which is sadly something we cannot control but we have fed back our disappointment to the courier company.

On behalf of The Pure Edit, I'd like to apologise for your experience ordering with us, it's not the standard we ever wish to give to our lovely customers and for that we can simply apologise.

We'd like to thank you for choosing The Pure Edit and hope that we've been able to rectify the issue as much as possible and hope to see you again soon.

Many thanks,

The Pure Edit team.

5つ星のうち5の評価

Company excellent

Company excellent, courier rubbish.

2025年4月14日
The Pure Edit ロゴ

The Pure Edit からの回答

Hello Sally,

Thank you for taking the time to leave us a review.

We're delighted to hear you're happy with us, despite how frustrating our courier service can sometimes be!

We are working to improve our service constantly, so really appreciate you taking the time to give us your feedback.

Many thanks,

The Pure Edit Team

5つ星のうち5の評価

Delighted with my curtains

Delighted with my curtains. This is the second order I have had from The Pure Edit. Well made and come well wrapped and ready to hang.

2025年3月28日
The Pure Edit ロゴ

The Pure Edit からの回答

Hello Belinda,

Thank you for taking the time to write a review and for your positive feedback.

We're delighted to hear how happy you are with your curtains!

We look forward to welcoming you again in the future.

Thank you for choosing The Pure Edit

5つ星のうち5の評価

Good fabrics at great prices with extra…

Good fabrics at great prices with extra contact and delivery. I thoroughly recommend.

2025年4月11日
The Pure Edit ロゴ

The Pure Edit からの回答

Hello Gordon,

Thank you for taking the time to leave us a review.

We're delighted to hear such positive feedback!

Thank you for choosing The Pure Edit

Many thanks

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