The Ritz London レビュー 

Before Covid I bought a Travelzoo voucher for the Ritz, it was extended for obvious reasons and I had a booking for this July which was cancelled by the Ritz due to "unforseen circumstances". I rebooked for the 31st October 2021 and was assured by an employee of the Ritz that that was fine as they had extended the voucher until January 2022. Upon emailing bookings at the Ritz to enquire about the menu, imagine my surprise ro receive this email:

May I kindly advise that Travelzoo has decided to refund a lot of vouchers during the past few months without our knowledge, therefore, it is my best advise to get in touch with them to see if they have refunded the voucher.
If they have refunded the voucher, please be inform that the reservation will remain and we will be honouring the same experience, but you will be paying on the day. Otherwise, if they have not refunded the voucher at all, the voucher will remain as form of your payment. Kindly please bring this with you whether they have refunded it or not.
I look forward to your response.
Kind Regards,
Jania
no joined up thinking and, of course I sent them confirmation from Travelzoo that they had not refunded me - when I suggested a round of cocktails for my party by way of apology - received a negative reply. What happed to the old fashioned courtesy that the Ritz used to pride itself in. Have visited on other occasions and would advise the Ritz not to use offer vouchers if they are disinclined to service them.

Do not buy a voucher for the ritz….for a friend or loved one
They treat you like your booking is not important and you will be given limited availability
I have been trying for months to re arrange a booking due to covid, they say they have no spaces this year and now I’ve been told my voucher has expired so I can not attend
Terrible service

I love to come back here each year with my wife and treat ourselves. The picadilly suite gives exceptional views and the service is as excellent as you could expect.

My husbands birthday today so we went to London for Afternoon Tea at the Ritz, service exceptional sandwich’s good assortment , small desserts really nice BUT the so called scones were dreadful, very doughy, heavy like a lump of bread , shall I send you my recipe ? . Like most experiences you always remember the disappointments and wouldn’t go back , sorry

This hotel is simply amazing, amazing food, amazing service and amazing decor. We had a great night, all waiters were really attentive to our feedback and the food was really great quality price. Great atmosphere in this iconic hotel.

The Ritz was lovely. I took my mum this evening. However, it wasn't the 5* and polished service I have experienced at other Michelin star restaurants.

During my starter the waiters tried to take away my starters on two occasions while I was Still eating, one of their colleagues spilt a bottle a wine on the floor a couple of.minutee later.

I had also asked the waiter to not serve my second course until I had ordered my glass of wine (to accompany my 2nd course) which did not happen. I revived the second course (scallops) and then had to wait until I ordered my wine before I could enjoy them.

I appreciate that these are all very minor flaws but it was not the polished experienced I had hoped for.

Having said the above all the staff were extremely friendly and approachable and the food was out of this world.

I booked 4 nights at the Ritz then they sent me an email saying they were celebrating their 115th Birthday and guests would be given a night free, subject to availability. My plans changed so I rebooked the following week and they would not honour the advertisement as they said they did not have availability. Not sure how that works as they had confirmed they could give me the 4 nights the following week. They just would not honour their free additional night. I felt their advertisement was misleading and I felt it was a bit of a con. So I cancelled and we will go elsewhere.

Great service despite not being able to go ahead with the booking. A special thank you to Claire in events for being very responsive!

Such a stunning place, I will return to when I visit the UK again.

Booked an Celebration Tea at The Ritz for my Cousins 60th birthday.

This being the third time I had been for a Celebration Tea at The Ritz. Well the staff all made our visit an absolutely brilliant experience. Each time I've been it's got better. This one was the best and my Cousin thoroughly enjoyed herself. The waiters couldn't do enough for us and were very friendly. The whole experience was out of this world. If I could give 1 million stars I would, it was perfect and I'll definitely be going back.

It's fantastic value for money and you're treated to the best Afternoon Tea there is. The pianist was playing again and he was brilliant and that helped create the mood.

Thank you, thank you to The Ritz and the amazing staff.

It was my birthday afternoon tea whicj my friend booked for us and it was our first time there. When i picked my plate up i saw an big wasp type crawling under my plate and i called the waiter and showed him. They offered an champagne but we dont drink alcohol so brought non alcohol drink which didn't even taste nice as we were having our tea. When you waste £130 and end up seeing a wasp it kind of ruins your mood. No aircon it was so hot as we went there on the 8th of august 2020 ..wouldnt go there again as we were offered no alternatives at all

Wonderful
Great experience
We loved it

My favourite place for birthday afternoon tea. The service is always impeccable.

Lovely experience, wonderfull staff

Great experience, great place

Outstanding service and fabulous hotel

They looked after us like royalty during ~Valentines w/e where we got engaged at the Ritz After arrival we were upgraded to the fabulous Trafalgar Suite (where Hugh Grant interviews Julia Roberts posing as a Horse and Hounds reporter) then a trip in the Ritz Rolls Royce across the West End Buckingham Palace and Whitehall followed by Hyde Park where we stopped and the proposal was made and accepted. Then back to Hotel for Valentine’s Day Afternoon Tea with a glass of Ritz Rose. Retired to the suite before cocktails in the Rivoli Bar (the Iron Lady is to be recommended) before a fun night out at The Ritz Club *the Hotel’s Casino and Private Club) where we had dinner and played the tables for a few hours before walking away with £60 profit ! Retired to our fabulous suite where the bed had been decorated in heart shaped rose petals. Wonderful breakfast the next day before enjoying the West End and time in our suite. Evening cocktails at The Rivoli Bar again before going to the restaurant for the Saturday Night Dinner/Dance; talk about putting on The Ritz ! What a fabulous experience. The food was world class - John WIlliams easily deserves 2 Michelin Stars for the food. The ambience and atmosphere was outstanding and how enjoyable to listen to a band and watch professional dancers over such great food. We had the showcase Crepe Suzette cooked at our table in a flaming pan ! Retired happy and then another lovely breakfast followed by some chill time in our suite before a civilised midday checkout. Expensive ? Yes but worth every penny and is up there on the bucket list with the Orient Express and we are very lucky enough to have done both

Great location. Our transport arrived in London quite early at 6.30am on a Saturday morning. We had a baby and were really tired. We arrived at the hotel sometime after 7am, they did say they would take our bags but I thought they would say can we get you a coffee or something.....nope...

We had one meal in the restaurant which was nice. However they couldn’t fit us in for ANY sitting of afternoon tea or dinner. Is it me being old fashioned or am I expecting to much to get food at the hotel I’m actually staying at?

They would and did serve dinner in our room. The food was cold and bread was so hard you could literally bang nails with it. We complained and heard.....NOTHING....our baby got a free glass of milk wooo hooo....a whole glass of milk..! (Our baby at this point couldn’t drink cows milk).

The view from the room wasn’t great, it was over to the buildings on other side of the road. The room itself was nice, a suite with lots of amenities even a mobile phone to use.

We asked for lattes to come up to the room these weren’t hot either and very expensive (comparatively then add a tip and it becomes very expensive for the small cup you get) ....so my wife stayed in the room and ordered a latte and I went to Costa down the road. My Costa was bigger, quicker, hotter and cheaper...just I had to walk to get it...! We got Costas from then.

I guess having stayed in other nice hotels we thought this might be similar but it isn’t. We were really surprised at the bad service. No one did anything about our cold food. The staff were always nice but there was never that good service you expect, just that extra thing lacking. I’d expect on checking in someone to say have you come far can we get you a coffee. Or we will see if we can get you an early check in. Especially as it was very quiet. Strangely on check out when it was extremely busy the staff were very chatty to the point of being annoying when stood in a queue...
Disappointed.

Has fantastic stay, and marvelous service. Very pleased.

After saving for 2 years to make my wife's 50th memorable I booked a celebration afternoon tea at the Ritz. Yes a lot of money for the experience but it is something she always wanted to do, so as part of her celebrations we did this on her 50th birthday.
The Ritz is magnificent inside but packed to the rafters, we got there early and was greeted well and shown to our table. then the room started to fill, there were a lot of tables and a lot of people, which is fair enough, they want to get as much money as they can I guess.
The food was good, there were 4 of us and when the sandwiches and cakes arrived, there were enough cakes for 3 but they said they would refill when they were empty, they did not do so but one of our party was not worried so we left it.
The pianist struck up "Happy Birthday" and around 15 plus waiters came out with birthday cakes for the gathered guests, my wife got hers about 3 seconds after the Pianist finished playing Happy Birthday.
The service was ok, the surroundings magnificent, spoilt by the sheer volume of people in it.
Overall, I felt that the service did not reflect the stature of where we were. We have had a far better level of service and interest at local afternoon tea locations for a fraction of the price.
A bucket list item ticked off but not one I would repeat, mainly due to the obvious intention of making money rather than providing a higher than normal level of service but more importantly interest in their guests experience.