Thermaltake Technology レビュー 

los productos no son malos, el servicio técnico totalmente inesistente. No responden. Nunca mas compraré productos de esta marca.

I ordered a chair for $1,500 and they never delivered it. It’s been over a month and all I get is the runaround. Now they’re refusing to give me a refund. Total scam company

Che dire , un azienda unica , ho avuto un problema con un case , ho rotto il vetro per un errore mio , ho contattato l'assistenza Italia su facebook, mi hanno spedito il vetro immediatamente, senza farmi pagare nulla ...
Azienda Top

They just don't sell spare parts for their products. Do you need to repair a Thermaltake product? Too bad, buy a new one.

Purchased a ATX case, was awful quality and had to use pliers to take off the pcie guards as they were welded on too strong. Purchased a PSU which blew a cap and fried components after 3 years of use.

Ich habe mit dem Support eine sehr gute Erfahrung gemacht.

Ich habe im Dezember den „Ceres 500“ Tower gekauft. Leider ich durch meinen Fehler, die Scheibe an der Seite kaputt gegangen.
Ich hatte eine E-Mail am Donnerstag dem 25.01 geschickt, in dem ich um einen Link geben habe, um eine neue zu bestellen.
Am Montag hatte ich dann persönlich angerufen und konnte sofort und ohne Wartezeit mit einem sehr freundlichen Mitarbeiter reden, der sich auch an die E-Mail erinnert hat.

Das Gespräch war locker und freundlich. Mir wurde dann mitgeteilt das ich eine Ersatzscheibe bekommen werde. Diese war am nächsten Tag um 9Uhr schon bei mir. Keine 24std Lieferzeit und dazu kostenlos.

Ich werde definitiv mehr bei Thermaltake bestellen.

Danke

I have recently purchased a Thermaltake Toughpower GF A3 PSU Power Supply on Amazon.com back on November 2023. I ended up receiving this power supply model in my new home to found out that this Thermaltake Technologies company is manufacturing unsafe power supplies to the point it catches fire after first use or 2nd use. This company has been getting bad complaints from other BBB, Trustedpilot and other customer review customers making a complaint against this company for their bad business practices and behavior entirely. I totally agree as I was greeted by countless multiple Thermaltake customer service reps that where being very hostile and abusive towards me over the phone today. I will never purchase their crap stuff power supplies and other Thermaltake products since there company is a blatant scam with dishonest Thermaltake customer service reps that tend to be very much abusive and threatening towards me during phone interaction. I also waited yesterday over 10 hours to receive a call back from this company to no avail did I ever get any call back then today I had to call in to get greeted back some inappropriate Thermaltake customer service reps that did not address my concerns with my known Thermaltake power supply unit at all. Also, Amazon.com will be removing off their inventory all Thermaltake Power Supply wattage units due to risk of fire and other hazardous concerns by Thermaltake and this company will not be doing business with Amazon.com or its affiliates for business and manufacturer operation concerns period anymore!

Ich kann mich den Erfahrungen hier nicht anschließen. Ich habe telefonisch in der Deutschland Zentrale angerufen und wurde sofort zur RMA weitergeleitet. Diese hat mir mit meiner Reklamation freundlich und schnell weitergeholfen. Es wurden Fotos angefordert welche ich an die angegeben E-Mail Adresse gesendet habe. Wenige Tage später war das benötigte Ersatzteil in der Post.

Ich habe mir bei Amazon das Thermaltake Toughpower GF A3 1200W Gold | Voll-modular | ATX 3.0 | PCIe Gen 5 gekauft, da ich meinen Rechner aufrüsten wollte mit neuer Graka und später auch mit anderer CPU.
Als ich alles sehr akriebisch verbaut habe und auch die neuen original Kabel des Netzteils verwendet habe fasste ich allen Mut zusammen und startete meinen Rechner das erste mal.
Es geschah aber nichts ausser das ich nur 3 lange Pieptöne hörte, was ja auf ein Speicher Problem hin deutet (Ram oder CPU).
Darauf hin habe ich noch einmal alles überprüft und erneut gestartet mit dem Ergebnis, es piepte immer noch 3 mal lang. Dann schaute ich auf mein Mainboard welche Diode brennt und es war die CPU Diode.
Ich also noch einmal die CPU ausgebaut, und neu rein gesetzt... Rechner gestartet.... immer noch gepiepe.
Dann habe ich eine andere CPU genommen und den Rechner gestartet, aber er piepte immer noch.
Ram Riegel in andere Slot gesteckt, Ram Riegel gegen andere ausgetauscht usw. usw.....
Das Piepen hörte nicht auf.
Also baute ich den Rechner wieder zurück mit meinem alten Netzteil, aber er piepte immer noch....nichts ging hier mehr.
Ich versuchte dann den Support von Thermaltake zu kontaktieren schriftlich und auch telefonisch aber keine Reaktion.
Dann schickte ich alle Teile zu den jeweiligen Herstellern und ALLE schickten mir dann austausch Teile zu weil meine unwiederbringlich zerstört waren...CPU, Mainboard und auch der RAM.
Ich schrieb dann Thermaltake noch ein zweites mal an, aber bekam bis heute wieder keine Antwort.
Aus diesem Grund schreibe ich hier jetzt diese Bewertung weil sowas ja mal garnicht geht.
Ich kann von meiner Seite nur jedem abraten Thermaltake Hardware zu kaufen, denn wenn mal etwas ist so bekommt man NULL Support von dieser Firma und das ist ein absolutes NO GO!!!!!
Was bringt mir eine super lange Garantie Zeit, wenn der Support nicht erreichbar ist und man mit seinem Problem allein gelassen wird weil keinen interessiert.
Ich habe für so ein Geschäftsgebaren NULL Verständnis und bin ehrlich gesagt stinck sauer.
Mein Rechner ist zerstört nur wegen eines Netzteils.
Thermaltake sollte in seinem Haus den Support mal aufräumen, denn das geht gar nicht.

Contacted customer services due to a broken I/o port in my pc and asked for a replacement part ,ignored the first time second time had to do all the chasing and after a fortnight don't have part in stock customer don't care service its to late once you have bought Buy a better

Poor product support.
Bad RMA policies.
An AIO liquid cpu cooler i have made by them didn't even last a year and 3 months. wants me to ship it into them and pay for it.

Absolutely zero customer service - they don't even respond to emails. So my case will forever be missing 1 foot. Do not buy from them if you expect any kind of after sales support as they will not respond to you.

acquistato un alimentatore gf3 1650w già alla prima accensione rumori elettrici e scoppiettii di volta in volta ma non ne ho dato peso. dopo un mese Bang uno scoppio e fumo.
Assistenza Italia inesistente contatto il sito e dopo 20 giorni mi rispondono dalla germania. purtoppo era andato a fuoco il sigillo..... di garanzia... non riparabile pertanto in garanzia e per di più dovrei spedirlo a mie spese. all'estero. per fortuna avevo speso solo 30 euro ( avevo un buono amazon in scadenza). sconsigliato e non solo l'unico ad aver avuto problemi.
rimesso su il mio vecchio alimentatore .. tutto funziona e meglio

2 prodotti entrambi non funzionanti e nessuna possibilità di ricevere assistenza tecnica dal produttore

I orderd a pre-built system with a 4090 GPU, after 2 month of passing the GPU and computer back and forth, they told me nothing is wrong with my GPU, i called PNY and told them of my issue, and turned out the GPU was FAULTY!!! Thermal take does not respect their customers, and they should stick to what they're good at, customer service is not one of them. I received this PC from them December of 2022, they shipped me a bad computer, and returned it whilist doing nothing to improve my experience. After 5 times shipping things back and forth, nothing was fixed. I REGRET MY PURCHASE! now i am sending the GPU to PNY and it will take 6-8 weeks, if Thermal take took accountability and just replaced the GPU, this would not be an issue.

No recomiendo esta marca, les abri un ticket para una reparación o sustitucion de las luces rgb de una bomba de agua de esta marca y ni si quiera me han respondido. Cero atención al cliente. Si quieres comprar una cosa de esta marca y pensar que te va a durar toda la vida o que nunca se te va a romper sabiendo que no tienes respuesta a ello, es tu marca

The best 5.25" external bay fan controller there is. 6 channels, voltage control from 0.0V to 12.0V in increments of 0.1V, 6 temp probes, colorful display (can choose which color you like to see), support for +12V RGB LED strips, self test on power-on to ensure all fans work, alarm when fan stops (dies), voltage, RPM and temp readout for all individual channels.

Reached out to get an additional radiator mounting bracket for case so could run my duel radiators in back of case. Submitted RMA ticket on JUNE 2ND to get a replacement SET of brackets. The following week, June 8th, reached back out again via phone call and was told it would ship that week. Then nothing for the next 4 weeks. Its been 5 weeks total.

I called today, July 8th, to cancel the RMA ticket as I had to redo my build due to it taking over a month and still getting the replacement parts. They then tell me that my RMA ticket has been on hold since June 4th, over a month, because they were confused on which mounting bracket I wanted. I was then told that they tried to contact me, on june 3rd, and thats why my order couldn't get sent out, because it was my fault for not getting that phone call.

Even though every form of communication up to this point was i would be purchasing a set, both mounting brackets. The person outright lied on the phone call and stated that an email was sent out, and when I pointed I reached out via email on the 8th and 17th of June they then tried to change their story and said they called on the 3rd and left a voice-mail. Which my phone records show no phone call from them on that date.

And all of this doesn't excuse the fact that their RMA department outright ghosted multiple emails made on june 8th and 17th. And how their customer service department MADE NO MENTION OF HOW MY ORDER WAS BEING HELD WHEN I CALLED ON THE 8TH OF JUNE AND EVEN WENT ON TO TELL ME IT WOULD SHIP BY THE END OF THE WEEK.

These people are joke. They will ghost you. They will lie to you. AND THEY WILL BLAME YOU FOR THEIR INCOMPETENCE

3months and still waiting on an rma on a 2 year warranty power supply

terrible product, trash company.