Joined this union with an existing problem with my employer. The union said they can help however, no help given. I tried expressing my frustration with them but all they kept saying I am here to hel... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
This union has been helpful and made sure my rights were protected. I was suspended as a retaliation. In trying to set it out, they also inquired about other rights about holiday pay and found out the... もっと見る
企業が回答しました
I had an issue at work, which proved extremely stressful to me and i was cocerned about my prospects and what would happen in the future. But it all seems to have turned around for the best and i just... もっと見る
企業が回答しました
Finally all has been resolved. Just be careful when signing up as there is currently no monthly subscription, only yearly. Also there is no way to make direct contact and when sending a general query... もっと見る
企業が回答しました
3.5
まあまあ
88件のレビュー
ネガティブなレビューの 50％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
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good advice
The workers Union helped me with a grievance at work. Great advice from them and there legal team helped me get an amicable conclusion.
2021年9月2日
自発的なレビュー
www.theworkersunion.com からの回答
Thank you Dennis for your feedback and for being such a valuable member. We will share your comments with our legal department.
After writing a review about the…
After writing a review about the workers union stealing my money and making no contact. He had the cheek to contact me to ask why I left a bad review. Where was the phone calls and emails when I was asking for my money back. Attitude on the phone was passive aggressive. Said I would only get my money back if I removed the bad review. He has now contacted trust pilot to ask them to flag me. I will be leaving a bad review every day until my money is returned. Have a good day
2021年9月1日
自発的なレビュー
AAA+++ Service
Spoke to Charles and he called me within a hour of my initial enquiry. Really helped me would deffo recommend The Workers Union.
2021年8月24日
自発的なレビュー
www.theworkersunion.com からの回答
Thank you so much for your valuable feedback. We really appreciate your sentiment and will share this with the operator.
www.theworkersunion.com からの回答
We are truly grateful to you for choosing us as your union Paul and for giving us the opportunity to assist you. Thank you for taking the time to leave this wonderful review.
Very quick to respond
Very quick to respond, helpful and sympathetic to my situation.
2021年8月11日
自発的なレビュー
www.theworkersunion.com からの回答
Thank you Kerry so much for your feedback and for being a valuable member. Its always nice to share such comments with the rest of the team.
They were unable to offer advice when I…
They were unable to offer advice when I needed them and then renewed my membership without notice...
2021年8月11日
www.theworkersunion.com からの回答
We are sorry we couldn't help you Yolanda. We must try harder to accommodate everyone's needs. Please accept our sincere apologies.
Being part of a union means that when…
Being part of a union means that when you really need them they should be there. However, it took 6 days for them to respond to my dashboard enquiry regarding a disciplinary meeting.
Then when I ask for representation at my appeal meeting I was advised it was not procedure. This is why you join so that there is someone there within helping you fight and understand what is happening.
Charles was amazing. However when I asked for someone to be with me I was advised that was not possible. However the delay is responding to my dashboard enquiry meant I only recieved advise after the meeting had already happened.
I would recommend Charles to anyone. He did give good advice. However when I needed someone to be with me this was not possible.
2021年8月10日
www.theworkersunion.com からの回答
Sorry Candida Kennedy-Reid you commented on how efficient we were. You even applied for a job at the union! Have we missed something here. Maybe you can help?
Senior management take these issues really seriously and after reviewing your file and logs Charles was more than helpful and extremely professional at every stage. At no point did you show concern. You also benefitted from specialist solicitor legal advice on the 14 Jul 2021 13:54:42 (48 minutes) Advice which you did not follow.
We need to understand where we have gone wrong and why you would make such a statement given that support was continuous, professional and courteous.
Number Of Calls x10
1 You Registered on the 09 Feb 2021 14:15:39
2 Call 09 Feb 2021 (33 mins)
3 Call 25 Mar 2021 (45 mins)
4 Call 02 Jul 2021 (26 mins)
5 Call 05 Jul 2021 (21 mins)
6 Call 06 Jul 2021 (11 mins)
7 Call 07 Jul 2021 (42 mins)
8 Call 08 Jul 2021 (17mins)
9 Specialist solicitor legal advice on the 14 Jul 2021 13:54:42 (48 minutes)
10 Call 10 Aug 2021 (38mins)
Number of Emails sent x10
1 10 Feb 2021 10:35:45
2 10 Feb 2021 10:35:55
3 19 Feb 2021 10:38:04
4 19 Feb 2021 10:38:27
5 25 Mar 2021 10:07:29
6 05 Jul 2021 10:01:45
7 06 Jul 2021 09:18:19
8 06 Jul 2021 09:20:07
9 14 Jul 2021 12:49:39
10 19 Jul 2021 13:04:17
www.theworkersunion.com からの回答
Hi Gary, thank you for being such a valued member and thanks for getting back to us. After checking with the operator in question (logs) at the time he believed that as a HGV driver for a large glass company you required expert legal advice to a serious and complex matter. We do however thank you for your important feedback. We will of course need to try harder. Thanks again.
I've been trying to get a refund for a…
Couldn't ever speak to anyone and was made to change my original review to secure my refund!
2021年8月10日
自発的なレビュー
www.theworkersunion.com からの回答
We must thank you David for highlighting our shortcomings. No excuses here, we appreciate the opportunity you have given us.
Communication difficulty resolved.
After having an initial problem resolving a dispute over an auto renewal payment, I was contacted by a member of customer service staff by telephone and offered a full refund. The representative apologised for a breakdown in communication and was eager to hear of the difficulties I had using their website in order that they could avoid the situation recurring.
2021年8月10日
自発的なレビュー
www.theworkersunion.com からの回答
Dear Mr Gordon. Thank you so much for giving us the opportunity to rectify any mistakes that were made. We really do appreciate your feedback as this does help with our training protocols.
Not great
Joined this union by accident while in a difficult mental state - Google took me to the wrong website. Sent them messages explaining what had happened and asking to cancel/get a refund. However it took a long time to get a response although they have now promised me a full refund.
2021年7月30日
自発的なレビュー
www.theworkersunion.com からの回答
We appreciate your valuable feedback James. We strive to offer the very best service to all our members. Our website appears on Google, Bing and most other search engines. We appreciate you joined us by accident and for any confusion which arose. Thank you very much for your understanding. We must try much harder and your feedback will assist us in achieving this.
Excellent customer service by Anthony
The Workers Union have been really helpful especially Anthony. He resolved all my issues immediately.
2021年7月27日
自発的なレビュー
www.theworkersunion.com からの回答
We thank you so much Laxmi for such wonderful feedback. Really appreciated.
Hi workers union,
Have used them in the past when was having concerns about getting made redundant,
Very helpful and professional,
And at a time when you need the right advice , there right on the Mark.
2021年7月23日
自発的なレビュー
www.theworkersunion.com からの回答
Thank you Berron. We will look into this immediately and hopefully provide a solution.
I was very worried about my position at…
I was very worried about my position at work, but the adviser from the union restored faith and made sure that am not worried a single bit, very good experience
2021年7月9日
自発的なレビュー
www.theworkersunion.com からの回答
We appreciate your comments Mr Naji. Thank you.
Happy so far
I phoned this union regarding what would happen if my employer tried to mandate the jab and the lady on the phone (who was very friendly) assured me they would fight my corner. later that night I joined this union, I have a good feeling they will be worth having on my side.
2021年7月7日
自発的なレビュー
www.theworkersunion.com からの回答
Thank you Mr Walpert.
Very helpful
Having left a message on my members dashboard I was contacted in less than 5 minutes. The gentleman was very helpful and explained everything clearly and concisely.
2021年7月6日
自発的なレビュー
www.theworkersunion.com からの回答
Its always a pleasure to deal with with you Neil, as a valued member your feedback is very much appreciated and will be shared with the whole team. Thank you.
I spoke to Charles who helped a lot…
I spoke to Charles who helped a lot with my query
2021年6月29日
自発的なレビュー
www.theworkersunion.com からの回答
We thank you so much for taking the time to provide us with your valuable feedback Christina. We really appreciate it.
Charles was very helpful and…
Charles was very helpful and professional. He gave me advice what I was looking for.
2021年6月25日
自発的なレビュー
www.theworkersunion.com からの回答
Glad to of been of service Marzena.
Terrible service no contact number to…
Terrible service no contact number to speak to anyone just computer links, take your money straight away and I cancelled within 14 days(due to other reviews) and they only refund a percentage not the full amount. Avoid this union totally wrong in all ways and of no use at all.
2021年6月8日
自発的なレビュー
www.theworkersunion.com からの回答
Our services are provided to all members on the same basis. There is no cherry picking or que jumping. This sometimes may not suite everybody and we understand this from your valuable feedback. We must try harder.
Quick call back
2021年5月26日
自発的なレビュー
www.theworkersunion.com からの回答
What could we have done better to achieve five stars Chris. We strive to bring the very best to our members. Thanks for your feedback (must do better)
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