Trading with ThinkMarkets has been a great pleasure and a source of peace of mind. I have been trading for more than five years without any regrets. The platform is mostly stable and responsive; altho... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I have been trading with ThinkMarkets for over three years now, and I have witnessed incredible improvements in their communication and client care. Because I work a demanding 24-hour job, I don'... もっと見る
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أتوجه إليكم بخالص الشكر والتقدير على تجربة التداول الممتازة كانت المنصة سهلة الاستخدام ومريحة بشكل كبير وفاعلية. أود أن أتوجه بشكل خاص بالشكر إلى الأستاذ أنور، الذي كان له دور كبير في مسا... もっと見る
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After 4 Years working on there platform they start changing the leverage during opener position and liquiditing my positions That was the second time, and I don't want to contact you any more. You o... もっと見る
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企業情報
ThinkMarkets について
当該企業による記述
Established in 2010, ThinkMarkets is a multi-awarded premium provider of online trading services. With over 15 years of experience, we're composed of a global team of 200+ professionals across 11 international offices, committed to ThinkMarkets' mission to become the leading trading platform of choice across the world.
Licensed by leading financial authorities, including the FCA, CySEC, ASIC, DFSA, and more, ThinkMarkets offers traders a safe and secure way to access the financial markets, such as forex, stocks, indices, cryptocurrencies, commodities, ETFs, and futures.
ThinkMarkets traders are empowered by the company's cutting-edge and proprietary trading platform, ThinkTrader. Available on web, iOS, and Android, ThinkTrader comes equipped with advanced technical analysis tools and powerful features, including full TradingView integration so traders can trade directly on TradingView, Traders' Gym, and TrendRisk Scanner, all designed to help traders make well informed decisions.
Powered by ChelseaAI. At the centre of this innovation is ChelseaAI, our AI-powered trading assistant, built directly into ThinkTrader to deliver real-time market insights, contextual analysis, and personalised support so traders can act with more confidence and clarity.
ThinkMarkets is known for its superior trading conditions, with spreads going as low as 0 pips, execution speed processed in milliseconds, dynamic leverage that adapts to market conditions, and zero-commission* trading on thousands of instruments.
New traders are well supported by a 24/7 multilingual Customer support team and a diverse range of beginner-friendly account types to choose from, including hands-off trading platforms like ThinkCopy*. We also pride ourselves as an education-first broker, regularly publishing trading guides, hosting webinars, and arranging live seminars in select locations.
Our efforts to provide outstanding excellence with every trade have not gone unnoticed in the industry. ThinkMarkets has been the proud recipient of multiple awards over the years for its innovative technology, world-class support, and exceptional CFD trading conditions.
Derivative products are leveraged products and can result in losses that exceed initial deposits. Please ensure you fully understand the risks and take care to manage your exposure and seek independent advice if necessary.
*available depending on certain jurisdictions
ThinkMarkets - A leading mobile-first provider of CFD trading across FX, equities, indices, and more
当該企業による記述
- ThinkTrader
- An intelligent platform to power your trading, every step of the way.
- World Class Support
- Our multi-lingual client service team is here to assist you 24 hours a day, 7 days a week
ThinkTrader Platform
Check our our award-winning trading platform, ThinkTrader
Trade with confidence
連絡先
35 New Broad St, EC2M 1NH, London, 英国
- +44 203 514 2374
- support@thinkmarkets.com
- www.thinkmarkets.com
3.6
まあまあ
533件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Need a lot of refurbishment…
Great but not as expected.....it's just a platform to trade, no human assistance at all. Not many options available to get help with your decision to place a trade.
2024年12月10日
ThinkMarkets からの回答
Thank you for taking the time to share your feedback. We value your insights and appreciate you bringing this to our attention.
We’d like to assure you that we have a dedicated and highly professional support team available to assist you with any queries or guidance you may need. You can easily reach out to us via email, phone, or live chat. For your convenience, all the details are available under the "Still have questions?" section on our page here: www.thinkmarkets.com/au/support.
We’re committed to ensuring a seamless experience for all our clients and we remain available if you need help. We wish you continued success on your trading journey!
Best regards,
The ThinkMarkets Team
ThinkMarkets 💥🚀
I am very very satisfied with ThinkMarkets.
One of the greatest brokers in this days.
I recommend!
2025年1月9日
ThinkMarkets からの回答
Thank you for the kind words, your feedback means a lot to us!
- The ThinkMarkets Team
Great platform
Great and user-friendly trading apps. And not forgetting excellent customer service.
2025年1月8日
ThinkMarkets からの回答
Hello Katlego,
Thank you for your appreciation, your input means a lot to us! We will continue to strive to provide a comfortable trading environment so that your experience with us is always great.
Best regards,
The ThinkMarkets Team
Unprocessed withdrawals, erroneous pricing, subpar support
One of the withdrawals I requested from my ThinkMarkets account over 25 days ago has still not arrived to its destination. My request to retrieve the supporting wire transfer documentation (swift copy) have fallen on deaf ears, with the support team blaming your partner bank. It has been impossible to get clarity and transparency from you on the status of these funds. As a customer it is highly concerning that the simple withdrawal takes five times longer than advertised on your platform.
I understand that third-party partnerships are not something that firms like ThinkMarkets have direct control over, but I do believe there are obvious solutions here, which I would have been happy to work on with you on.
I'm posting this in the hopes of getting an effective and swift solution to this matter. I have reached put to your support, account management and finance teams via chat, phone and email channels, to no avail.
As for the reason for my withdrawals, a few weeks before making them, I experienced an unfortunate incident whereby ThinkMarkets applied a margin call stemming from a glitch (aka bug) in their software. The bug resulted in a miss-quoted price for a specific stock ticker, which created a margin call and liquidated all of my positions erroneously
The team's response was that this was the fault of one of their vendors (a liquidity provider) and I was not compensated for losses incurred.
2024年12月20日
Concerning Account Opening Process & Non-existent Customer Service
I strongly advise potential customers to be wary of ThinkMarkets based on my recent account opening experience. After three weeks, my account application remains unresolved due to their poor communication and customer service.
What started as a simple address verification turned into a needlessly stressful situation. Instead of clearly stating they needed my village/area name, they vaguely claimed my "addresses do not match" - a concerning statement that caused unnecessary anxiety about potential identity theft. Only after multiple follow-up emails did they clarify this simple requirement.
Their customer service team regularly ignores emails, takes days to respond, and when they do, provides incomplete or unclear information. Multiple follow-ups between 19 December 2024 and 2 January 2025 went unanswered. Today (January 6), three weeks after initiating the application, I still don't have an active account.
If this is how ThinkMarkets treats prospective clients during the onboarding process, it raises serious concerns about their service quality once you're actually trading with them. Their lack of transparency, poor communication, and apparent disregard for customer service are major red flags for anyone considering this broker.
For reference: Application started December 17, 2024
Account status as of January 6, 2025: Still not opened
2025年1月6日
自発的なレビュー
ThinkMarkets からの回答
Dear Stuart,
Thank you for taking the time to share your feedback. We sincerely regret to hear about your experience with our registration process and would like to extend our apologies for any frustration caused.
At ThinkMarkets, we aim to provide a smooth and transparent onboarding experience for all our clients. Please rest assured that your concerns regarding communication and service quality have been taken seriously and were reviewed thoroughly.
In our efforts to resolve this matter, we have tried to reach out to you via phone and email, but unfortunately, we have been unable to get in touch. We truly want to assist you in completing your account setup and addressing any concerns you may have.
To expedite the resolution, we kindly ask that you check your inbox (including spam/junk folders) for an email from our team or reach out to us directly at support@thinkmarkets.com. We are committed to resolving this situation promptly and ensuring you feel supported throughout the process.
We appreciate your patience and understanding, and we hope to turn this experience around for you. Thank you for bringing this matter to our attention, and we look forward to assisting you further.
Best regards,
The ThinkMarkets Team
Software,betrouwbaarheid,deskundigheid en produkten.
Het bedrijf gebruikt perfecte software,is betrouwbaar en voert alle opdrachten snel en foutloos uit.Ook veel support indien gewenst
2025年1月4日
ThinkMarkets からの回答
Beste Johan,
Bedankt voor het delen van je feedback met ons. Dat is voor ons erg belangrijk! We zijn blij om te horen dat je tevreden bent met onze diensten en dat alles op rolletjes loopt. Onze prioriteit bestaat uit het bieden van de beste ervaring en het geeft ons voldoening te horen dat we aan je verwachtingen hebben voldaan. Ons supportteam zal ook blij zijn met je compliment.
Bedankt dat je ons hebt uitgekozen als jouw broker. We willen je bedanken voor je vertrouwen!
Met vriendelijke groet,
Het ThinkMarkets Team
ThinkMarkets: Threats and Silence Over Accountability
After leaving a review on Trustpilot exposing ThinkMarkets' shameless behavior, I was surprised to receive an email from them almost immediately. Their response time starkly contrasts with their claim that they need a year to conduct a so-called account review!
My account details: Account Number: 10153310 with a total amount of $95,204 including principal and profits. Since December 2023, I have made numerous attempts to communicate with ThinkMarkets, providing all relevant trading records and patiently waiting for the review results. However, instead of giving any clear conclusions, they unilaterally deducted all my profits in April this year, citing alleged “violations” in my account, yet failing to provide any evidence to back up their claims.
What infuriates me the most is their recent email, which shows no sincerity or intention to resolve the issue. Instead of addressing the problem, they are using my principal and profits as leverage to threaten me into stopping my efforts to expose their shameful actions on social media. This behavior is a blatant attempt to silence customers and is utterly unacceptable.
For a platform that claims to be "responsible," ThinkMarkets' conduct is shocking. Their actions not only disregard the legitimate rights of their clients but also attempt to stifle voices of dissent through intimidation.
I have already engaged legal counsel to draft a formal demand letter and plan to take legal and regulatory action to protect my rights. Furthermore, I will continue to expose ThinkMarkets’ disgraceful treatment of its customers across all global forex-related discussion platforms.
2024年12月20日
自発的なレビュー
ThinkMarkets からの回答
Dear Ru Zhang,
Thank you for sharing your feedback. We have thoroughly investigated your case and have communicated with you regarding the actions taken on your account.
We would like to clarify that all account activity is subject to our Terms and Conditions, and any actions taken have been in accordance with these, along with company policies.
We encourage you to continue communicating with our team directly so we can address any concerns efficiently.
Thank you for your cooperation and understanding.
Sincerely,
The ThinkMarkets Team
Depositing is easy but for withdrawal…
Depositing is easy but for withdrawal it takes long and I still not even been processed even after requesting for a withdrawal the money still remains in my account and you still able to trade with it so somehow like they don't want you to withdraw money, and they ask for lot of stuff when you want to withdraw and still my request is pending don't know when they will process it then I still gotta wait for I don't know how long or if I will even get my money so it's a problem compared to other brokers like xm for instance where you withdrawal is processed immediately and you can get your money the same day
2025年1月2日
ThinkMarkets からの回答
Dear Abdul,
Thank you for sharing your feedback. We completely understand how important timely withdrawals are, and we’re sorry for any frustration caused during this process.
Regarding your withdrawal request submitted earlier this month, we initially required a copy of your bank statement to verify your details and ensure compliance with regulatory requirements. We appreciate that you responded to our request, and we can confirm that your documents have been received. Your withdrawal is now with the dedicated team and it is being processed, and we’re working to complete it as quickly as possible.
Thank you for your patience and understanding. If you have any further questions or need assistance, please feel free to reach out to us directly—we’re here to help.
Kind regards,
The ThinkMarkets Team
program / instruments are always…
program / instruments are always working well, no technical or other problems.
2025年1月2日
ThinkMarkets からの回答
Thank you for your positive feedback! We're glad to hear that everything is running smoothly for you. Our team is committed to providing reliable service, and it's great to know you're having a seamless experience with our platform.
We appreciate your trust and look forward to supporting your trading needs!
Best regards,
The ThinkMarkets Team
The most bad broker in the world
2024年12月21日
ThinkMarkets からの回答
Dear Shehab,
Thank you for sharing your feedback. We’re sorry to hear about your experience, as providing excellent service and support to our clients is always our priority.
We’ve made several attempts to contact you to better understand and resolve your concerns, but unfortunately, we haven’t been able to reach you. Additionally, we’ve sent you an email requesting an updated contact method so we can connect with you directly and assist further.
Please feel free to respond to our email or reach out to our Support team at support@thinkmarkets.com. We’re here to help and would greatly appreciate the opportunity to address your concerns and improve your experience with us.
Thank you for your patience, and we look forward to hearing from you soon.
Kind regards,
The ThinkMarkets Team
They just play with your money
They just play with your money, open and close position on their own convenience, without crediting the amount to your account
Customer assistance , is just a joke managed by a chatbot, same as the automatic answer to this review.
Nothing else to do, just report them to authorities
Account 2024842
2024年12月19日
自発的なレビュー
ThinkMarkets からの回答
Hi Moreno,
Thank you for sharing your feedback. We take complaints like this seriously and have looked into the matter with our team. It appears our team reached out to you last Friday requesting more information to assist you further.
Please check your inbox for an email from ThinkMarkets and provide any additional details to help us investigate.
We wish you all the best!
Warm regards,
The ThinkMarkets Team
Easy to deal with
2024年12月19日
ThinkMarkets からの回答
Hello Donald,
Thank you for the positive review, we are happy to hear that you enjoy trading with us. We wish you good luck with your trading!
Best regards,
The ThinkMarkets Team
Customer support has been very helpful…
Customer support has been very helpful with my concern. They solve my problem very easily and and specially on my mother language and that makes me feel very confident about the company. Special thanks to Lora Ilieva
2024年12月16日
ThinkMarkets からの回答
Hello Ferhan,
Thank you for your review! We're glad to hear you're satisfied with our agent's assistance and we are very pleased to know that she was able to resolve the issue so efficiently. We will make sure to pass on your kind words to her!
We strive to provide the best experience for our traders and truly appreciate your positive feedback. We wish you good luck on your trading journey!
Warm regards,
The ThinkMarkets Team
Samuel was optimistic to be successful…
Samuel was optimistic to be successful with the concern, was fast, responsive, fixed the problem with explanation along the way and also courteous. Thank you so much for the help.
2024年12月15日
自発的なレビュー
ThinkMarkets からの回答
Hello Susan,
We are thrilled to hear about your experience with our agent! We want to ensure that you always have the support you need to be successful on your trading journey. We are glad to know that our agent was able to assist you with all questions and concerns you had, and we will make sure to pass on your kind words to him!
Your feedback is very important to us and it motivates us to aim for more. We wish you all the best.
Warm regards,
The ThinkMarkets Team
Slow withdraw
2024年12月15日
ThinkMarkets からの回答
Hello Nguyen,
Thank you for sharing your experience with us. We’re sorry to hear about the delay in your withdrawal and we understand how frustrating this can be. Our goal is to process all withdrawals within 24 hours, returning the funds to the original payment method.
Please note that processing times can vary depending on factors such as the payment method, or whether the request was made over the weekend, as we operate 24/5. For example, withdrawals requested on Fridays are typically processed on Mondays. More details about this process and the processing times can be found here: thinkmarkets.com/en/deposit-withdrawals
If your payment delay doesn’t fall under these circumstances, please don’t hesitate to contact our team at support@thinkmarkets.com. We’ll be happy to investigate and resolve the issue promptly.
Wishing you continued success in your trading!
Warm regards,
The ThinkMarkets Team
ThinkMarkets からの回答
Dear Bret,
Thank you for your rating! We would like to understand more about any issues you have experienced and assist you accordingly.
Kindly get in touch with our Support team at support@thinkmarkets.com, detailing the problems you encountered. Our dedicated agents will address all your queries and concerns promptly. Ensuring your satisfaction is our top priority!
Warm regards,
The ThinkMarkets Team
Scammers and crooks
Scammers and crooks, simple as that! From leverage manipulation to intentional lagging, they do it all!
2024年12月11日
自発的なレビュー
ThinkMarkets からの回答
Dear John,
Thank you for sharing your concerns. We’re sorry to hear about your experience and would like the opportunity to make things right. Our goal is always to provide fair and transparent service, and we take feedback like this very seriously.
We requested some more information from you five days ago. As we cannot locate your account without your details, we'd like to kindly ask you to reach out to us directly at support@thinkmarkets.com. This way we can better understand the situation and address your concerns. We value your trust and are committed to assisting you with all questions or concerns you may have.
Best regards,
The ThinkMarkets Team
Helpline member outstanding - thank you Samuel
Samuel from the Think Markets Help support line was a great assistance. I was glad I found the phone number and it was answered by Samuel, who I had been chatting to earlier in the day. He has a calm and caring voice and was very helpful in quickly resolving the compounding issues that I had been experiencing today. Samuel stayed connected with me until I had integrated my account with Think Markets Smart Charts. Thank you, Samuel, for your excellence, compassion and dedication to the company.
2024年12月10日
自発的なレビュー
ThinkMarkets からの回答
Thank you for your kind words! We’re thrilled to hear that our agent assisted you with your query and was able to resolve the issues in question. We truly value his dedication, and we’ll be sure to pass along your feedback to him.
We’re always here to help you, so feel free to reach out anytime you need assistance. Thank you again for choosing us as your broker!
Best regards,
The ThinkMarkets Team
ThinkMarkets からの回答
Thank you for sharing your review! We are sorry to hear that you are experiencing difficulties with your account. We would like to advise that we do allow hedging, and we would be happy to assist you if you have encountered an issue.
Please reach out to our team at support@thinkmarkets.com, our team is ready to assist you and ensure that everything is running seamlessly.
Warm regards,
The ThinkMarkets Team
Excellent service
2024年12月9日
ThinkMarkets からの回答
Hello Tony,
Thank you for sharing your positive review with us. It is great to hear that you are happy with our service. Your feedback is invaluable to us!
Warm regarding,
The ThinkMarkets Team
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
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確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
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