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After 4 Years working on there platform they start changing the leverage during opener position and liquiditing my positions That was the second time, and I don't want to contact you any more. You o... ãã£ãšèŠã
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ThinkMarkets ã«ã€ããŠ
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Established in 2010, ThinkMarkets is a multi-awarded premium provider of online trading services. With over 15 years of experience, we're composed of a global team of 200+ professionals across 11 international offices, committed to ThinkMarkets' mission to become the leading trading platform of choice across the world.
Licensed by leading financial authorities, including the FCA, CySEC, ASIC, DFSA, and more, ThinkMarkets offers traders a safe and secure way to access the financial markets, such as forex, stocks, indices, cryptocurrencies, commodities, ETFs, and futures.
ThinkMarkets traders are empowered by the company's cutting-edge and proprietary trading platform, ThinkTrader. Available on web, iOS, and Android, ThinkTrader comes equipped with advanced technical analysis tools and powerful features, including full TradingView integration so traders can trade directly on TradingView, Traders' Gym, and TrendRisk Scanner, all designed to help traders make well informed decisions.
Powered by ChelseaAI. At the centre of this innovation is ChelseaAI, our AI-powered trading assistant, built directly into ThinkTrader to deliver real-time market insights, contextual analysis, and personalised support so traders can act with more confidence and clarity.
ThinkMarkets is known for its superior trading conditions, with spreads going as low as 0 pips, execution speed processed in milliseconds, dynamic leverage that adapts to market conditions, and zero-commission* trading on thousands of instruments.
New traders are well supported by a 24/7 multilingual Customer support team and a diverse range of beginner-friendly account types to choose from, including hands-off trading platforms like ThinkCopy*. We also pride ourselves as an education-first broker, regularly publishing trading guides, hosting webinars, and arranging live seminars in select locations.
Our efforts to provide outstanding excellence with every trade have not gone unnoticed in the industry. ThinkMarkets has been the proud recipient of multiple awards over the years for its innovative technology, world-class support, and exceptional CFD trading conditions.
Derivative products are leveraged products and can result in losses that exceed initial deposits. Please ensure you fully understand the risks and take care to manage your exposure and seek independent advice if necessary.
*available depending on certain jurisdictions
ThinkMarkets - A leading mobile-first provider of CFD trading across FX, equities, indices, and more
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- ThinkTrader
- An intelligent platform to power your trading, every step of the way.
- World Class Support
- Our multi-lingual client service team is here to assist you 24 hours a day, 7 days a week
ThinkTrader Platform
Check our our award-winning trading platform, ThinkTrader
Trade with confidence
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35 New Broad St, EC2M 1NH, London, è±åœ
- +44 203 514 2374
- support@thinkmarkets.com
- www.thinkmarkets.com
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Avoid this broker by all means.
Avoid this broker by all means.
The biggest issue with ThinkMarkets is withdrawals. First, they verify your account quickly and mark it as fully verified. After that, you deposit money, trade, and make profits without any issue. But the moment you request a withdrawal, everything changes.
There is no fast withdrawal process at all. You must fill out extra forms, and then they start asking for more and more documents â alternative ID, alternative proof of address, selfie videos, and additional verification requests. It makes no sense because the account was already fully verified before they accepted my deposit.
They even rejected my ID because it was âslightly oldâ and expected me to go get a brand-new government-issued card just to access my own money. After waiting nearly two weeks for a single withdrawal request, they suddenly claimed I did not meet the requirements to withdraw â only after taking my deposit.
A broker should not make it this difficult for clients to access their own funds. Very disappointing experience.
2026幎5æ17æ¥
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Iâve been with ThinkMarkets for a whileâŠ
Iâve been with ThinkMarkets for a while and honestly my experience has been extremely dissapointing, especially this last month.
My account was suddenly terminated due to âsuspicious trading activityâ, but I was never given any clear explanation of what rule I supposedly broke. I only received an email saying that i breached ToS and that my profits were deducted from my balance, but it was not only profits, it was also my whole deposit. I have tried contacting compliance team with multiple emails and was met with only ONE response after nearly a month stating that im still getting investigated, which is extremely frustrating.
Since then:
- Iâve had multiple support tickets completely ignored
- Emails went unanswered for long periods
- Live chat keeps saying only compliance can respond
- And after more than a month I still have no final answer, nothing
Iâve repeatedly asked for clarification and proof of what exactly was wrong with my trading, but I keep getting told to âwait for the investigationâ with no timeframe.
What makes this worse is the lack of transparency. I was just trading normally using price action on their own instruments, and then suddenly my account was flagged and terminated without any clear explanation or resolution, which is ridiculous.
At this point, I donât even know if my deposited funds will be returned or not, as nobody has given a proper final decision.
Iâm not saying this without patience or out of anger. Iâve waited more than a MONTH but the communication and handling of this case has been very disappointing and unclear.
If someone from compliance actually reviews this properly, I would still appreciate a clear explanation and resolution, But i highly doubt i will get one.
Overall, i never thought i would have to write such a review, but here we are.
Customer service is awful, i feel like they used to be better before, no idea what happened to them.
I recommend looking for a different broker.
2026幎5æ12æ¥
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Read the Terms Carefully
Iâve experienced delayed withdrawals, platform lag, and extremely wide spreads - but what I found completely unacceptable happened last week. They deducted my profits under the pretext of a withdrawal and accused me of abusing their trading conditions. The reason? Simply because I traded during the first hour after market open, when liquidity was relatively low.
Honestly, if you trade here, youâd better hope they understand your strategy. As for their regulatory terms â it feels like they treat them as nothing more than a piece of paper.
2026幎4æ9æ¥
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ThinkMarkets ããã®åç
Dear Mr. Wang,
We are sorry to hear that you are unhappy with your experience and we appreciate you taking the time to share your feedback.
As a regulated broker, we are required to actively monitor account activity and uphold the standards set out in our Client Agreement and regulatory obligations. In some cases, this involves reviewing trading behaviour where activity indicates potential misuse of platform conditions or execution mechanics.
After a thorough internal assessment, the activity on the account was reviewed by the relevant teams and the outcome was determined in line with the terms and conditions governing the account. These reviews consider a range of factors and are not based solely on whether trading occurs during specific market periods or around volatility events.
Maintaining a fair and consistent trading environment for all clients is extremely important to us, and our policies are applied accordingly across all accounts where necessary. We would like to assure you that these decisions are made carefully and in accordance with our compliance obligations.
Should you wish to continue discussing the matter, our team remains available through the appropriate channels.
Best regards,
The ThinkMarkets Team
Pathetic support and withdrawal takes days
Support is virtually non-existent whether you open a support ticket or whether you call. Emails get no response and calls are not answered. Now with withdrawals: It takes days for your money to arrive into your account. It has been a week now since my latest withdrawal and nothing received yet. Other brokers I have worked with make same day payments. Not these guys.
Edit: Not changing my review score after reply from ThinkMarkets because non of the issues have been resolved to satisfaction and nobody reached out after my initial review so that is a lie. Account closed with ThinkMarkets
2026幎4æ6æ¥
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ThinkMarkets ããã®åç
Dear Chris,
Thank you for your feedback! Weâre sorry to hear about your experience and appreciate you bringing this to our attention.
After reviewing your case, we can confirm that our team responded to your email. We kindly recommend checking your spam/junk folder as well, in case our reply was filtered there and missed.
Regarding your withdrawal, we can confirm that it has been processed. Please note that the time it takes for funds to reach your account can vary depending on the payment method and external processing times. You can find all offered withdrawal methods on our official website here: www.thinkmarkets.com/en/deposit-withdrawals.
Following your review, one of our agents also reached out to you again to offer further assistance if needed, but we haven't heard back from you yet. If you still require any help or have additional questions, please donât hesitate to get in touch, weâre here to support you.
Best regards,
The ThinkMarkets Team
Achtung unseriös!
Achtung unseriös!! Automatisiertes Verfahren und versuchen Daten von einem zu sammeln. Höchst fragwÌrdig!! Dies ist keine Fake Bewertung, hoffe sie wird nicht gelöscht!
2026幎4æ4æ¥
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ThinkMarkets ããã®åç
Lieber Bastian,
es tut uns leid zu hören, dass Sie mit unserer Plattform unzufrieden sind.
Anhand der von Ihnen bereitgestellten Informationen konnten wir kein entsprechendes Konto in unserem System finden. Daher wÌrden wir Sie bitten, uns weitere Details zu Ihrem Anliegen mitzuteilen, damit wir den Sachverhalt genauer prÌfen und Sie bestmöglich unterstÌtzen können.
Es ist uns sehr wichtig, unseren Nutzern eine sichere und transparente Erfahrung zu bieten, und wir wÌrden uns Ìber die Gelegenheit freuen, Ihnen weiterzuhelfen. Bitte aktualisieren Sie Ihre Angaben und teilen Sie uns dabei auch Ihre Kontonummer sowie die bei ThinkMarkets verwendete E-Mail-Adresse mit, damit wir uns schnellstmöglich bei Ihnen melden können.
Beste GrÃŒÃe
Das ThinkMarkets Team
Fantastic customer service
So far so good, fantastic customer service & prompt response time.
2026幎3æ1æ¥
ThinkMarkets ããã®åç
Hello Jodie,
Thank you for sharing your feedback with us. We are proud to have a team of professional and friendly agents, and it's so nice to hear that you are satisfied with their service. We appreciate your kind words, and we'll make sure to pass on your comments to them!
Best regards,
The ThinkMarkets Team
Serious withdrawal delays
i will be genuine.
Firstly withdrawal is a nightmare with these guys. For you to make a withdrawal you have to get a withdrawal code. the withdrawal code never come when you want to withdraw a big amount. they know one way or the other you will lose before they initiate the withdrawal. These guys they dont want to pay on time . i have had more than 10 withdrawal problems , because of this frustration i ended up losing.
PAY THE TRADER ON TIME
2026幎3æ5æ¥
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The brokerâs support team is completelyâŠ
The brokerâs support team is completely unresponsive. Emails are being ignored, and for the past two days the live chat agents have been giving me the same empty promise â that I will receive a response from the financial department âsoon.â No response has been provided.
This is absolutely unacceptable for any company operating in the financial sector. Such behavior is unprofessional, irresponsible, and deeply concerning. When a broker fails to respond to clients â especially regarding financial matters â it raises serious red flags about their reliability, transparency, and overall integrity.
Delaying communication, providing empty assurances, and leaving clients without answers is not just poor service â it is a complete failure of basic professional standards. I strongly question whether this broker can be trusted at all.
2026幎2æ2æ¥
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Cant open a trade its saying only canâŠ
Cant open a trade its saying only can close position cant open when there was no trades open
2026幎2æ25æ¥
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ThinkMarkets ããã®åç
Dear Armani,
Thank you for your feedback, and weâre sorry to hear about the issue you experienced.
We checked with the technical team, and this has since been resolved, and you should now be able to open trades as expected. We understand how frustrating this situation may have been and appreciate your patience.
If you continue to experience any issues or have further questions, please donât hesitate to reach out to our Support team via phone, live chat or at support@thinkmarkets.com, weâre here to help. We wish you all the best with your trading!
Best regards,
The ThinkMarkets Team
Tried signing up for an account butâŠ
Update: many thanks for your reply and apology but I wonât be having any relationship with thinkmarkets.
â-
Tried signing up for an account but when you come to verify your email, the email verification code never comes, then after hours I had about 200 emails.
System does not work, they need to employ basic coders.
When contacting customer service their answer is that it's my fault and I dont know how to write my own name.
Employ basic coders, and customer service agents who know basic customer service. Essa the agent I had was unbelievably rude, accused me of not being able to write my name (email), then threatened to report me. Joke of a service, joke of a company, I wont be using.
If you have a customer telling you the system isnt working right, then the system isnt working right. You dont accuse them of lying. It's absolutely basic stuff.
2026幎2æ10æ¥
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ThinkMarkets ããã®åç
Dear David,
Thank you for your review. We are sorry to hear about your experience and the frustration you encountered during the sign-up process. This does not reflect the service we aim to provide.
Our team was in contact with you today regarding your application, and we would like to help get everything sorted. If you can share your phone number with our agent or email them, weâd be glad to arrange a call and walk you through the process to make sure your account is set up smoothly.
We appreciate your feedback and the opportunity to assist you.
Best regards,
The ThinkMarkets Team
Unfair profit seizure - Disappointing experience
ThinkMarkets deducted my clientâs legitimate manual trading profits (Account #159798) due to a subsequent unrelated EA activity that didn't even make a profit. They are using "Paragraph 10" as a blanket excuse to seize earned equity. I have provided clear evidence of the time gap between manual gains and the EA, but they refuse to be fair. Avoid this broker if you expect your manual profits to be protected. Formal complaint to the FSA is underway.
2026幎1æ21æ¥
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ThinkMarkets ããã®åç
Dear Hala,
We appreciate you taking the time to share your feedback. Please be assured that your case was reviewed very carefully. A detailed investigation was conducted on the account in question, including the positions referenced, and we fully considered the explanations provided regarding trade timing and execution behavior.
Following this review, the investigation determined that the trades were executed at prices outside of normal market conditions and in a manner that did not align with the trading rules and execution standards outlined in our Terms and Conditions, which apply consistently to all clients.
We value transparency and fairness, and we remain available should you require any further clarification regarding the review process.
Best regards,
The ThinkMarkets Team
Delays
The platform is good for trading. However, there has been strange delays and it has been affecting everyone due to their technical issues. All the other brokers are fine and their platforms are functioning well. I love the broker and i enjoy their platform.
2026幎2æ1æ¥
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ThinkMarkets ããã®åç
Dear Client,
Thank you for your feedback and for your kind words about the platform. We appreciate you taking the time to share your experience.
We are sorry for the delays you encountered. Our technical team addressed the issue immediately, and we are happy to share that it has been resolved. Everything should be working smoothly again.
Thank you for your patience while we worked on this. If you notice anything irregular, please donât hesitate to contact our support team, weâre always here to help.
Warm regards,
The ThinkMarkets Team
Poor communication and their serviceâŠ
Poor communication and their service kept stopping
2025幎11æ28æ¥
ThinkMarkets ããã®åç
Dear Tumoitsile,
Thank you for your review. Weâre sorry to hear about your experience. Weâve investigated the matter and our team has reached out to you directly to better understand the issues you encountered.
At ThinkMarkets, we aim to provide reliable service and clear communication with each client to ensure a smooth experience. Our support team is available 24/7 and is always happy to assist should you need further help. We appreciate your feedback, and we wish you all the best!
Kind regards,
The ThinkMarkets Team
Withdraw is the key
To be honest, your app and website are very easy to use. My account manager has always tried to help me and has been there when I needed him. But everything changes when you request to withdraw money; it's a nightmare. This kills company' s reputation. I have been forced to open a dispute 18/12/ for three withdraw not received, one of them from October. They are regulated by some authorities, my advice opens a dispute with one through one of them like for example Cyprus Securities and Exchange Commission (CySEC) where i have opened.They sent me ARN related to the withdraw and my bank was not able to get any piece of information about the money. I,m assuming i have lost already.Two days ago, I requested to disable my account which they have done really fast but when i confirmed them i have opened a dispute they are asking me again for information about the withdraw when i have many emails from them regarding this issue. Sounds like scammers, in fact I have contacted the office of consumer in Qatar where I live to elevate the situation and operation this broker in the country. Its a pity cause being honest I really loved, spread are really good ones, application is great, but when you request a withdraw...is when everything change.
2025幎12æ20æ¥
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ThinkMarkets ããã®åç
Dear Teofilo,
Thank you for taking the time to share your experience with us. Weâre genuinely sorry to hear that we didnât meet your expectations. We appreciate your feedback, and weâre pleased to know that you found our platform easy to use and valued the support from our agent.
We checked your case, and we would like to note that we have already provided documentation confirming that the withdrawals were successfully processed from our side. This confirmation can be shared directly with your bank, who should be able to use it to trace the funds and provide further clarification in line with their internal procedures. As previously explained, once a withdrawal has been completed by our Finance Department, the final crediting timeframe is determined by the receiving bank and is unfortunately outside of our direct control.
For transparency, indicative withdrawal processing times for each payment method are outlined on our website here: thinkmarkets.com/en/deposit-withdrawals. Please note that these timeframes are subject to standard banking procedures, and in some cases, our team may need to request additional information due to regulatory requirements. This is done to help protect our clients and ensure all transactions are processed safely and in line with regulatory obligations.
If you have any further questions or require additional assistance, our client support team is available 24/7 via live chat, email, or phone, and will be happy to help.
Best regards,
The ThinkMarkets Team
Iâve been trading with ThinkMarkets forâŠ
Iâve been trading with ThinkMarkets for a bit now, and itâs been smooth overall. The app is straightforward, and I like how fast trades execute. It feels like a platform built with traders in mind, not just another brokerage.
2025幎10æ13æ¥
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ThinkMarkets ããã®åç
Dear client,
Thank you so much for taking the time to leave us a 5-star rating â itâs much appreciated! Providing you with a secure and reliable trading environment is our top priority. We wish you continued success with your trading!
Warm regards,
The ThinkMarkets Team
If you love yourself
If you love yourself, stay clear of these broker. After withdrawing in my trading account before, want to place my second withdrawal, they started asking for unnecessary documents again after my account has been verified already and they hold my withdrawal for more than a week. They are fraudulent
2025幎12æ11æ¥
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ThinkMarkets ããã®åç
Dear Client,
Thank you for your feedback. This experience is not representative of the service we aim to provide. As a regulated broker, we are required to follow strict compliance and security regulations, which may involve requesting additional documentation at different stages. These measures are in place for verification and client safety purposes.
We requested your contact info here in order to review and investigate the matter, however this was not provided, so at the moment we are unable to assess the case in detail. We remain available to assist if you share some more details with our Support team.
Best regards,
The ThinkMarkets Team
El peor broker, no le gusta que retires tu propio dinero.
No recomiendo este broker por nada del mundo, asà como dicen otros clientes en otro comentarios. Los retiros demoran mucho y cuando quieres retirar una cantidad grande te preguntan porque vas a retirar, mejor deja el dinero ahà y sigue haciendo trading. Porque estas gente manipula el dinero que no es de ellos? Servicio al cliente pésimo, te dicen debes esperar 24 horas el retiro pasa. Las 24 y te dicen esperar 6 horas más y las oportunidades en el mercado pasan porque ellos no te quieren aprobar el retiro. Muy mala atención prometen mejorar pero cada vez siguen empeorando. Es un negocio que no estamos mendigando como para que jueguen con nuestro dinero.
2025幎12æ11æ¥
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ThinkMarkets ããã®åç
Hola,
Gracias por tomarte el tiempo de compartir tu experiencia. Entendemos que este tipo de situaciones pueden generar incomodidad y por eso quisimos revisar el caso con atención. El retiro se gestionó el mismo dÃa y se completó dentro de los tiempos habituales y establecidos en nuestros procesos.
Para mayor claridad, puedes consultar la información completa sobre los plazos de retiro según cada método en el siguiente enlace: www.thinkmarkets.com/es/deposit-withdrawals
Si en algún momento deseas que lo veamos con más detalle o tienes alguna inquietud adicional, nuestro equipo estará encantado de acompañarte y ayudarte.
El equipo de ThinkMarkets
scam..
scam... withdrawl not land in rekening bank ..,
broker scam
2025幎12æ10æ¥
èªçºçãªã¬ãã¥ãŒ
ThinkMarkets ããã®åç
Dear Hartono,
Thank you for sharing your feedback. We regret to learn about the difficulty you experienced with your withdrawal, as this is not representative of the service we provide. We would appreciate the chance to look into this matter and assist you. We requested more information from you here, but we didn't hear back from you, so we cannot locate your account.
We kindly invite you to contact our Support team via live chat or email us at support@thinkmarkets.com so we can assist you further.
Kind regards,
The ThinkMarkets Team
Broker to avoid absolutely
The difference in an amount while making withdrawals is hudge. They have took more than the half of my withdrawals.
I made withdrawals with other brokers and I always the correct amount !
I want all my money back!
You are the wires broker i ever seen.
2025幎12æ3æ¥
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ThinkMarkets ããã®åç
Dear Youssouf,
Thank you for your feedback. We understand your frustration and we would like to clarify the situation.
The difference you noticed is due to the international SWIFT wire transfer process. When a wire is sent, it may pass through intermediary banks, which can deduct their own processing fees directly from the amount. These fees are applied outside of our system and are not charged, controlled, or reversible by us.
The full withdrawal amount was sent from our side, as shown in the proof of payment. We recommend contacting your bank for further details, and we would be happy to assist you with any information that is needed from our end.
You can find more information about the withdrawal methods we offer here: thinkmarkets.com/en/deposit-withdrawals. Thank you for your understanding, and please note that you are welcome to contact our team should you need further assistance.
Best regards,
The ThinkMarkets Team
ThinkMarkets is a reputable andâŠ
ThinkMarkets is a reputable and dependable broker offering competitive spreads, rapid trade execution, and secure transactions. Their customer support is prompt and helpful, providing a smooth and reliable overall trading experience.
2025幎10æ12æ¥
èªçºçãªã¬ãã¥ãŒ
ThinkMarkets ããã®åç
Dear Majda,
Thank you for sharing your review! We're delighted to know that youâve had a positive experience with us. Itâs great to hear that our offering and the secure environment have supported your trading journey.
Weâre equally glad our Support team has been able to assist you quickly whenever needed. Your feedback means a lot to us, and weâll keep working to deliver an experience you can continue to rely on.
Warm regards,
The ThinkMarkets Team
Trustpilot ãšã¯ã¹ããªãšã³ã¹
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