I visited the 3 store late in the afternoon seeking advice about transferring my account to a newer iPhone given to me. Lauren was very attentive, helpful and friendly. She produced a new SIM card so... もっと見る
企業が回答しました
所在地
所在地を変更Unit 49 Crastor Court, Manor Walk Shopping Centre, NE23 6UT Cramlington, North, GB
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We initially contacted Three store in Cramlington to enquire regarding broadband. Joe was extremely helpful and informative, so we headed into store to sign up. He had us organised with new broadband... もっと見る
企業が回答しました
We got served by Kacey two days ago. She was very helpful in finding us a better deal and new phones. Will be returning.
企業が回答しました
Came into the store when Three customer service couldn’t help me over the phone. James was amazing, so helpful & sorted everything out for me easily. I was panicking so much, he didn’t bat an eyelid,... もっと見る
企業が回答しました
企業情報
Three UK - 3Store Cramlington について
当該企業による記述
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
当該企業による記述
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
連絡先
Unit 49 Crastor Court, Manor Walk Shopping Centre, NE23 6UT, Cramlington, North, 英国
- 01670716451
4.9
優良
154件のレビュー
顧客にレビューを依頼しています
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
この企業を閲覧した人は、以下の企業も閲覧しています。
very happy with the service today they…
very happy with the service today they all deserve a medal helped me register my 3 app
2026年5月29日
自発的なレビュー
Three UK - 3Store Cramlington からの回答
Hi Raymond, thanks for sharing this — brilliant to hear the team gave you such great support and helped you get your My3 app all set up. Sounds like they really went above and beyond for you. -Shivam
Everything was smooth
Everything was smooth. Joe was really helpful in getting me a new phone and the best deal.
2026年5月28日
自発的なレビュー
Three UK - 3Store Cramlington からの回答
Hi Brian, thanks for sharing this — great to hear everything went so smoothly and that Joe guided you through choosing your new phone and deal with real care. Fantastic to know you’re pleased with the outcome. -Shivam
Great service from Kacey
2026年5月22日
自発的なレビュー
Three UK - 3Store Cramlington からの回答
Hi Kim, we’re pleased Kacey could provide you with helpful and friendly support. -Kishan
Customer service is excellent
Customer service is excellent, always get the support I need with my phone. Never had any issues.
2026年5月22日
自発的なレビュー
Three UK - 3Store Cramlington からの回答
That's brilliant, Demi 💫 We're thrilled to know our team consistently provides stellar support for your device and ensures a completely flawless experience 🏆 -Arvind
Fraudulent experience with no checks. Be very aware.
Someone was able to purchase/add a contract to my account fraudulently in store without any checks made to myself. Very concerning that this was possible by a member of staff in store without any ID or checks. Three Store Cramlington is the store in question.
2026年5月18日
自発的なレビュー
Three UK - 3Store Cramlington からの回答
Hi Chloe, we're very sorry to hear about your situation. We’d like to look into this and understand more. Please reach out to us here: https://bit.ly/3C43TKN so we can review the details further. We're available Monday to Friday from 8am to 10pm and on weekends from 9am to 8pm. -Suhaas
Three UK - 3Store Cramlington からの回答
Really appreciate your comments, Valerie. We’re delighted the customer service you received made such a positive impression. -Manavata
Over the moon with the service from…
Over the moon with the service from James came in with my phone having lots of problems and he managed to sort them straight away for me
2026年5月16日
自発的なレビュー
Three UK - 3Store Cramlington からの回答
John, that’s wonderful feedback. James delivered exceptional care and made sure everything was resolved without any hassle. We’re delighted the team earned your confidence and look forward to welcoming you again. -Manavata
You get seen to straight away no…
You get seen to straight away no appointment needed, Kelly is always at the front waiting
Thank you
2026年5月11日
自発的なレビュー
Three UK - 3Store Cramlington からの回答
Hey Rosemary! We love hearing this. Kelly brings a touch of magic that turns simple moments into something you’ll remember. 🥳 -Prabhjeet
The staff were extremely friendly and…
The staff were extremely friendly and helpful. Gave really good advice.
2026年5月11日
自発的なレビュー
Three UK - 3Store Cramlington からの回答
Hi Anne, thank you for the fantastic ⭐⭐⭐⭐⭐ rating. It's wonderful to hear that our team made your visit so reassuring and informative. -Maryalex
James was delightful
James was delightful, he sorted us a new phone and transferred everything over for us no problems at all amazing service
2026年5月9日
自発的なレビュー
Three UK - 3Store Cramlington からの回答
Love hearing this, Evelyn 💫 We're delighted that James provided such great support and helped you with the new device. Enjoy your new device 😊 -Maryalex
Was served by a lovely man called James…
Was served by a lovely man called James who fixed my three app and sorted my contract
2026年5月9日
自発的なレビュー
Three UK - 3Store Cramlington からの回答
Thanks for letting us know, Anne. It’s great to hear that James provided excellent support and got everything up and running for you. -Afaq
Happy and friendly staff great deal on…
Happy and friendly staff great deal on my sim only
2026年5月9日
自発的なレビュー
Three UK - 3Store Cramlington からの回答
Amazing, Ian! We're really glad to hear you had a great experience with our team and found a deal that works for you. 🥰 -Prabhjeet
The sstaff were extremely helpful and…
The sstaff were extremely helpful and patient and knowledgeable.
2026年5月9日
自発的なレビュー
Three UK - 3Store Cramlington からの回答
Thanks for the 5 ⭐review, Julie. It's fantastic to know our team provided the level of care and clarity you deserved. -Maryalex
Three UK - 3Store Cramlington からの回答
Hello Peter! We're thrilled to hear you had a great experience with us. Thank you for the review! -Afaq
No waiting time pleasant greeting and…
No waiting time pleasant greeting and helpful
2026年5月8日
自発的なレビュー
Three UK - 3Store Cramlington からの回答
Hey John, that’s awesome! That’s what we like to hear. Thank you for your feedback. -Neha
Very polite pleasnt staff members kacey…
Very polite pleasnt staff members kacey was very helpful best deal happy customer
2026年5月8日
自発的なレビュー
Three UK - 3Store Cramlington からの回答
Thank you for your kind review, Jane. We’re glad you found our team pleasant and that Kacey supported you in getting the best offer. We’re happy you left satisfied 😊. -Veronica
Clear advice
Clear advice, i came into store with an issue no storage on my device kelly looked into this for me and cleared apps i wasnt using. Great service
2026年5月7日
自発的なレビュー
Three UK - 3Store Cramlington からの回答
Bravo, Margaret! 🎊 We’re thrilled that Kelly made your experience truly remarkable. Thank you for sharing such an outstanding ⭐⭐⭐⭐⭐ review. -Kashish
Explained everything to me great sim…
Explained everything to me great sim deal unlimited for £10 per month thanks team Cramlington
2026年5月7日
自発的なレビュー
Three UK - 3Store Cramlington からの回答
Helping you unlock the perfect plan is what drives us, Rob. We're thrilled to see our Cramlington team connected you with incredible value and truly unlimited possibilities! -Ashifa
Came into store ran out of data…
Came into store ran out of data upgraded plan value go roam
2026年5月7日
自発的なレビュー
Three UK - 3Store Cramlington からの回答
Thanks for sharing your experience, Alma. It’s great to hear the store team helped you sort out your data situation and guided you to a plan that works better for you. -Manavata
Three UK - 3Store Cramlington からの回答
Hi Kathleen, thank you for your 5 ⭐ review! It’s fantastic to hear that you received excellent support from Joe. -Afaq
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