3 レビュー 

I joined three earlier this year and ever since then I had difficulties with getting any signal . I only get one reception bar and cannot have five minutes conversation without it cutting off. I cannot watch a minute video on it . it’s frustrating I cry some times. I buy for unlimited internet and minutes and cannot use it. Unfortunately I missed the cancellation period and cannot early it earlier. I can’t afford another contract and my current one is no use. I contacted three so many times, I was advised to switch my mobile phone off and on again
No other help. I can’t wait to see end of this contract and I will never entertain Three network.

The worst experience ever. When I first registered as a student in November last year, I was told that my 12 months contract can be cancelled anytime if my sim is not in use. Now that I’m Back in my home country, although my sim is not in use, I am forced to pay an outstanding balance of 42£, which I wouldn’t mind paying but I was also told that the contract is for 24 months?!!!! Which means an additional 12 months. And if I were to terminate I have to pay an additional 241£ apart from the 42£? I was not told about the terminating fee at all when I registered. If I was told and aware of this, I wouldn’t have subscribed in the first place. What the actual heck? And I got an email immediately saying my payment was transferred to debt collection without even trying to mail me at first regarding the outstanding payment or resolving this. I knew it was a scam from the beginning and I fell for it. Will never ever recommend this service to anyone! To me, 3 seems completely money minded and they just focus on taking money from customers without resolving anything or delivering customers needs/ satisfaction. How can you transfer to the debt collection without emailing/ contacting me about the outstanding fees or resolving with me first. Their customer service is the worst ever. And completely misleading from all the “attractive benefits” I heard when I first registered and to how the terms are when I contact them now.

Abysmal. Switched from three using STAC. Cannot access account due to three number being terminated, but yet they continue to charge via DD. Impossible to get through to anyone who cares. new network still have had NO confirmation of account closure. This is not the first time i've had issues with these clowns. Avoid.

Been with 3 for year's, took out a plan then found they do exactly Same plan for almost half the price. When contacting to say I am cancelling my plan (17 day's before it starts) they try to charge me £400+ and deny the cheaper price is available

I went with three as my other provider was getting dearer, everything was fine for the first 3 weeks and I had referred a friend and was told the we both would get £20 each, after the 90 days just received a email today saying that we won't be getting the reward as my friend used a different cookie site? I had sent my friend a link that I had received from three? It's just a con promise you the reward so you sign up with them until it's too late to cancel the contract,

Absolutely shambolic support system. They all mean well but I have been fighting for 3 months to get some basic details changed and still I have made no progress.
It gets escalated but I keep getting passed from one support person to another, each seemingly more incompetent that the last.
Then to top it off after I have upgraded with them, they're charging me 250% more than what we agreed.

I am completely giving up and moving to another provider. Would not recommend to anyone at all

I have been a costumer for 30 years please don't buy anything over the phone because they mislead you over the phone better to on ligne or to three shop, it's when you conctact start after 14 days you will they mislead you on your bill be careful it did happen to my daughter and I

Very bad customer service and they just are arrogant and mean. Highly recommend to not to use this network.
The internet connection is so bad, it does not give the speed which we need.

I agree with all the bad reviews,honestly maybe they think that we are stupid.I went on holidays in a Go Roam destination and all of sudden they started charging me.My contracts they are all before the date that they mention on the text messages that you receive when you are going abroad(before 1/10/2021).When you call them asking them why you can't use your data they find thousands of excuses to tell you and I feel bad to say that but you cannot find somebody to speak English and explain you properly.Worst customer service ever.Avoid them.

We went to the Burton on Trent store today with a query. We dealt with Ashley and Josh whose professionalism, knowledge and customer service ethic was excellent. They answered all our questions and resolved our query. Top marks to both.

We bought a mobile phone from 3 in late 2020, and often it didn't work. We had little or no response to our many complaints online. Phoning was a waste of time as the person could only say whether or not there was disruption to the network. We were repeatedly fobbed off in store. Recently we verified the problem was the phone, not the SIM or network, so we went to the store as per the manufacturer's warranty instructions. The response was sloping shoulders: we can't help you, deal with the manufacturer, you'll need an appointment, and the attitude conveyed was "it's not our problem, we don't care what the warranty says, it's nothing to do with us". If there was any sense of customer service then the response from 3 would have been more like "it will have to be dealt with by the manufacturer, and you need an appointment, would you like us to try to make one for you?", and this would have been done as soon as the problem was reported instead of the lack of response and the fobbing off.

I bought an Iphone 13 pro max on contract on Feb 2022. I took the 12gb data contract which I thought would be enough for me. For 3 months my monthly usage nearly crossed 6gb. After May, my data usage became tremendous. If I watch 2-5 you tube videos then 1gb data is lost. I wanted to end the contract cuz am paying 72 quids every month. The customer service guy told me if I end the contract then I have to pay 1300 pounds as contract ending fee. Now I wanted to make 3 months advance payment but they told me you can make the payment but the direct debit will automatically cut every month. Which means I will be paying double every month. And if I stop the direct debit then they will charge 5 quids upon every payment. SERIOUSLY GUYS! When will you stop looting people for just a stupid contract and a phone. WORST EXPERIENCE. Now I regret why did i buy a phone from them. Waiting for this stupid contract to end.

Very bad customer service. Very daunting to contact them by phone. They always promise to resolve the issue but never did and just passing the issue to another. It seems like all staff are working from different company in different countries,and always passing hot potato to each other and avoid the issue you wanted them to resolve. They promised to give me a refund on the 17 of August and now I have to wait for another 5 days(or more). Before that they have promised to resolve the problems in 48 hours, I had to call them again and the second time told me to wait for 72 hours , when it comes to the third time it seems like I have to start everything again and play waiting game with them. And I had to wait for another 10 days, and after 10 days they said they'll call me back next week! They never delivered the promise they gave. It's a daunting waiting game. If you want to reach customer service quickly on the phone just press...(want to buy a new phone from us) then they will answer the phone quickly, but if you have some issue about refund or retuning the phone you have to wait forever.
Do yourself a favour do not get involved with this company. Avoid this rubbish service!

The 3 network from a technical perspective works poorly to very poorly, across the UK.

I've experienced continual poor to no reception inside buildings.

Initially I atributed this to being outside metropolitan locations, but from my experience it's been the same in London, Edinburgh, York and Leicester.

There is also considerable cell tower switching, with 4G towers rarely available. The phone spends the majority on it's time on the H, H+ towers in 3G mode.

Data rates are innordinately slow. News sites load with text only, photos following minutes later, if at all.

By comparison, a second phone with an EE sim has stayed in 4G mode and worked continuously in every location we have visited, even regional and rural areas, at high bandwidth. To get by, we used the EE sim phone as a hotspot for the first because the 3 sim data is unavailable most of the time.

Avoid 3 as a prepaid data service. It seems to have chronically underinvested in it's infrastructure to the point of it's data service being unusable.

Sent my new phone to the wrong address 4 times despite ‘changing it’ with agents on 14 different occasions. Refuse to let me cancel and refuse to give me the phone I’m being charged for.

Not a single person on chat or on the phone can speak English well, so you just go round and round and round in circles.

Shitt service and cheap service took me ages try to get proof or purchase and proof of usage.

Wouldn’t recommend to anyone in tis world and stay away from Three network otherwise every life will be in hell.

To be honest the service itself is awful, I live in the centre of Birmingham, the UK's 2nd biggest city and I can't make a call or use data inside my home.

Then whilst working away I attempted to use their data add on because unlimited data apparently isn't unlimited when you travel, it never worked and the add-on can't be cancelled by the customer, even through the app where it was activated.

I figured it probably hadn't worked as I have a 0 spend cap on my account anyhow and once home how could I be charged for extra data as when I'm in the UK I have unlimited in my plan.

Apparently Three know how as I'm now I'm getting charged for 2 months worth of it on one bill even though I've never used the service.

I was never informed or notified once that this would happen it was just done stealthily in the background and then two lots appeared on my latest bill. The outsourced Indian/Pakistan call center was worthless and just wasted 30 mins of my life with multiple reps basically telling me I'm the idiot for not cancelling the uncancelable.

Btw whilst complaining on the phone about being charged for a service I couldn't use, at no point did they offer to cancel the service, I was told to cancel it myself and when I asked then to walk me through the instructions as I couldn't figure it out I was then told that I actually couldn't cancel it and they'd have to do it for me, would I like them to do that? So there's another month I'd have been charged by the con artists.

Then they have the balls to try and sell me extra services at the end of the call. I can't wait for this contract to time out so I can move to a proper network.

I RATE THIS COMPANY 0 NOT 1. I recently took a contract out with 3 and they suspended my account 2 days after the bills for 5 phones were debited, they suspended all 5 phones. The branch cannot help us, they could not even view the account because of suspected fraud. ALL 5 OF US have been without a phone for one month.

Each time we call they need something else. After sending our driving license, they requested a head and shoulder photo of my husband and I holding our driving licenses. This is unheard of.

They were quick to call when they wanted the business and take our bank account details, but we've had not single phone call since we joined to say there was a problem. Companies like this should be shut down.

Would give no stars , but can't !!! We have been dealing with customer service for nearly 11 months after a fraudulent account was opened in my son's name !!!!! We have been lied to on numerous occasions about how this phone was obtained !!! They have lost our phone numbers and email addresses!!! It is now at the highest level apparently!!! It's taken 11 months to get this far !!! I have now taken over the case for my son as he's absolutely had enough of dealing with such incompetent advisors!!! I have been truly shocked at how bad my son has been treated, when through know fault of his own he has had to deal with this company !!!
I was lied to 3 times last week by certain advisors , I have their names and I am writing everything down ! DO NOT USE THIS COMPANY!!!

I agree with other review. I received a letter thanking me for renewing contract, I didn’t know what they were talking about. I had a contract in 2013 I cancelled the contact in 2015 have just discovered that I have had money deducted ever since. Company agree that I cancelled contract was asked to phone back in 72hrs to find out about my 7 year refund of money stolen from my account. Phoned back today offered 3month refund and £50 compensation 3 are due me well over a thousand ponds. I will keep trying. Never use this company.