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Shocking support and customer service. The online bot or assistant just ask or tells you the same things over and over again and does not listen to your needs. When you point this out they apologize and repeat the same thing over again.

No matter what the offer might be, do yourself a favor and look at a different provider.

Takes loads of phone calls and then 48 hours just to turn voicemail off. What a joke.

Three is not a very good network to have. I waited over 3 months to receive an iPad which was a present for my husband, which he did not get on time ontop of this I have 2 mobile phone contracts. All in all, paying nearly £170 a month for!!! The network and connections are no good and when spoken about they always say 'I am really sorry about this'. I recently spoke with someone over the My3 chat to establish why I was not offered any accessories when I took out THREE contracts. When I spoke to the gentleman over the phone on the 'Live Chat I was told to speak with the accessories team to ask to explain I was not offered any extra accessories when taking out any of my contracts. With the promise from the gentleman on the chat, promised he would rectify this and put notes under the system to let the accessories team know about this so they could help me get an accessory I would love to have. Fast forward to today and paying the monthly bills for all 3 contracts, I spoke to a lady Rashmi over the phone and I clearly explained the situation too, you guys at three are forever transferring customers to other departments and never satisfying customers with what they are enquiring about. I never get the correct help!!!

My contract still on ,but three just open a more expensive one for me with no answer,I don't know what is going on,how they can do this ,so I don't think have the contract with three is good idea,they just do they want if they have your bank details,I will try to contact them see what is going on

Worst network. After 5 days after signing the contract I called and gave up, cancelled the contract because there was no coverage. I have the right to cancel the contract at no cost within two weeks of signing the contract.
Despite this, a bill came to me to pay in advance for 12 months as a cancellation penalty.
I quirked there and they said I was entitled to 2 weeks and to ignore the message. After 3 weeks I was invoiced for £140.
The account is not active it is not possible to log in anymore. They don't know what is going on because I am not in the system, but the invoice was issued and came to me by email and SMS and they say I am not in the system!

Do not take insurance with this company or the so called 3rd party they use square trade insurance absolutely appealing service!!! Stay clear avoid just check out all the bad reviews yourself Square trade insurance.

Waited over a week for a replacement phone which they don't have available it's the Fold 4 raised several complaints now been offered full refund minus the excess fee £100 which I have to wait further 5 days so nearly 2 weeks plus I have to pay extra to buy new phone!!!

Appaling service!!! Fuming I run my business with my phone!!

2 and a half weeks later I am still waiting on escalation of my complaint to a manager when I was advised it was a 48 hour wait for a call back. THIS COMPANY IS A SCAM!!! Constant issue after issue, avoid at all costs!

The worst company in England, giving me advice buy a package from us, we will offer E-SIM soon (my mobile only works with E-SIM) and you can pay a little more monthly and get the Esim and after the presentation, they said we can't offer it to you, you have to pay and cancel the previous contract and sign a new contract. They took my time and money for 2 months and signed a contract with me with lies, and now no one is responsible! I'm sorry for this system and myself that I have to pay for something I can't use for 1 year!

I returned a device to Three UK on the 28th of December, 2022 by Royal mail and the device was delivered on the 30th of December, 2022. To my greatest surprise, Three UK stole £69.16 from my bank account on the 20th of January, 2023 with the excuse that they didn't receive the device. I called Three UK and gave them the tracking number and they realised that the device has been delivered, they have been promising that they will return my money, until now, this thief hasn't returned my money. If you are reading my review, this is the tracking number: ZD340280050GB
Please verify using Royal mail tracking.

First off I have used only 3 mobile broadband for two years. Apart from the power supply to the hub breaking down and the whole unit being replaced Ihave had no issues. The service agents were helpful but the answering machine connects with a phone number entry which as broadband I.e. data only, I don't have. Ignore the question and you get to the advisor easily and they are patient and helpful even with me. I found the offer when my original contract ran out unacceptable however. I could keep the old hub and continue paying the full price I was already paying. This was repeated twice with my replying " no way, new customers get 6 months at half price at £1 less than I'm paying plus a new hub". I waited until the final month was paid for.I then find out they were offering a similar price for 6 months, plus 18 months at full price for a much more flexible hub. Then contacted a brilliant lady in Mumbai. She understood what I wanted and after taking details passed me to a sales guy there who had everything sorted in minutes.
To follow up I had a problem connecting the hub to the Internet. Another really helpful lady, again in Mumbai, knew the answer instantly and got it up and going.
As I think, the cheapest option for unlimited mobile broadband in the UK they can't be beaten.
Thanks to the staff I've spoken to.

Terrible service, they also over charged me and the mobile data/internet was very slow.

The worst experience I've ever had to deal with, staff have no understanding of what customers are saying, if it's not an easy request things break down quickly, there used to be an English call centre you got transferred to when the going for tough but now they are just rubbish

On Monday 02/01/2023 I went to Three store in Bexleyheath Broadway 41 inside shopping centre (store number 1926).
The staff were very pleasant and very helpful. I had an upgrade, Georgie assisted me and explained to me very well the upgrading. Jermaine helped as well, so I had a very positive experience. Once again I find the Three staff very good and professional which is the main reason why I am still with this company.

Worst Mobile network company ever, There is no network! There is no service! What can you do if you have a complaint for the department of complaints? There is no ethics!! Statement of Change!! You will be regretful and waste a hell of a time and peace if you join this company!!! You'd be better off without a network than paying for their shitttttttttttttttttttttttttttttttttttttttt service!

Disgusting company! fleeced my son out of £450.. Tried to blindside him with saying he didn't cancel his contract when he did and then blamed it on a 'third party' do not ever get a mobile phone or contract with these people. They are thieves!

I was with Three for over ten years in that time I had numerous problems.
The main problem was during the last two years where they had me running two contracts on one phone, after emailing the Managing director who really wasn't interested and passed me on to what turned out to be various people none seemingly with much authority, basically I was offered £50 to put towards an upgrade, unsurprisingly I'm now with EE who have been brilliant.

Omg this company is terrible after making a claim for new phone not heard a word after they took 2 payments instead of one im out of pccket by £80 and still no phone so im going to contact the police for theft as i have had enough

Three mobile is an absolute shambles never got any reception customer services takes 10 hours to sort anything out and a rip off merchant worst network out at the minute

Very very bad they are just selling contract but the date they give for the pickup they don't give device on that day keep on delaying please stay away from this froud company

I have been with Three for around 10 years. have always upgraded online / via the app and had no issues. I am well aware of the appalling customer service but luckily i have never really needed to contact them. This time, I upgraded through the app, got my new phone and popped my old sim in it with the number i have had for 24 years. Today a payment came out of my account 4 days after my payment already came out. It seems that the three customer service team didn't upgrade me, they opened a new account with a new number that i never requested and will neither give me any money back or amalgamate the accounts. they are being unhelpful and want me to have 2 contracts, submit a cancellation for the number i have always had with will be a further 30 days and pay 2 contracts. They clearly don't have a good self explanitary app or they are using it purposefully to con their loyal customers. Literally in tears now because my mortgage will now not get paid.