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They trap you down on long contracts which prices go up and don't include vat at the start to make the price look smaller, then the coverage and signal is awful. When you try report it they tell you it's nothing you can do though sht. On top, it's a very bad customer service ,very incompetent and they also trick you to upgrade "as it will be better" but ends up being the same . Avoid at all cost ,not worth the money .

Avoid at all cost worst network I have ever dealt with. Customer service are incompetent and scripted do not listen to you and do not understand the services provided by their employer.

They deal with complaints through an app not vier email so if you have returned your device you cannot access your complaint. Avoid broadband 5g it’s useless cancelled during cooling off period returned the device in original packaging they lost it and have billed me for the past 6 months.
There response no refund for the services I did not receive but they will wave the £400 cancellations fee. 5 months of complaining to get to this point. Absolute joke ashamed I gave this company money for the past 8 years.

Do yourself and your money a favour go elsewhere.

Brought a data pack back in December which failed to be load, after a lots of web chat phone calls got £15 credit, but went to use as a data pack and guess what unable to as this was now £15 top up not what I requested please all of you stop using 3 mobile.

Terrible coverage. Had for a year and had a small claim. Got the run around from the first phone call and cancelled as soon as I was able.

Came on here to write a review and had to laugh at seeing the worst Trustpilot rating for a company I think I've ever seen??

DO NOT USE THREE. They're awful. Terrible coverage, awful service, awful deals. I have, no joke, had to tell them upwards of 200 times to stop calling me and trying to sell me whatever latest rubbish they're trying to shift. I've blocked 10 numbers, they keep calling. I've signed up for every no call list under the sun. Can you take out a restraining order against a phone company??

THREE. LEAVE. ME. ALONE. I will never spend a penny with you.

I placed an order online for a pay as you go s25 plus top up and delivery before noon next day. However after I accepted the payment from my bank the website crashed and told me start again, three tuck £730 off me and lied they said they never received it even though I have proof from my bank saying they did. This company lies and steals from honest working people who are trying to get by in a hard world. I’m so disappointed and angry. I have informed my bank to get my money back. Avoid three at all costs they will rob you one way or another. Disgusting

They constantly badger you about upgrades with aggressive sales tactic. I rang up to cancel my contract and the person on the other end just kept asking me about renewing with some stupid deal. They have messed up taking direct debits out of my account which has a negative affect on your credit score. The customer service is appalling. My contract ends on the 19th of March 2025 and I am still being forced to pay for April even though I’ve rang up requesting my contract to end because if you do not inform them it will auto renew. No where in the email does it say we have a minimum 30 day notice policy on cancelling your contract! Shambles of a business and I would avoid them at all costs unless you’re having with having shabby mobile data and woeful customer service.

Awful awful awful coverage. Years of hell with the provider, but was silly enough to be enticed by cheaper tariffs which are pointless when no one can hear you on the phone in your own home because coverage so bad. Never again! Also customer service unhelpful

Charged us an extra month even though we had already cancelled before the bill was due.

Customer service, and not honest sales, I buy 5g router with sim card, with 14 day return if not happy,
I tried the 5g device, and was no good in my area,
sent the unit back with the sim, got proof of post using there return prepaid bag, sent with post office, got proof, then it too 2 month calls to get them to take it of my my account, then I got dept collectors, saying I owe £21 for the sim card, I talked to customer service, they said ignore it, but it never got sorted.

I used to be with Three Mobile but switched to EE months ago due to poor network coverage. Yet, I’m still getting constant calls from people claiming to be from Three Mobile, offering promotions and phone deals. I don’t know whether they’re actual representatives or scammers, but either way, it’s extremely frustrating. Clearly, our contact numbers have been shared within some network, and I have no idea how mine keeps getting used. The nonstop calls are not just annoying, they feel like an invasion of privacy, and I want them to stop.

I am absolutely furious with Three and the terrible experience I’ve had with them! I recently bought the Galaxy S23 Ultra, and it has been nothing but problems. I am being charged a ridiculous amount of £259 for data that I don’t even use, and the worst part is, I’m trapped in a contract, so they’ve even suspended my service because of it. I have no idea why this is happening, and no one at their customer service seems to know either! The staff at the Three store were completely clueless, and instead of helping me, they just made me feel like a fool.

Don’t waste your money or time—Three has the worst customer service, and their billing system is a joke. I’m disgusted with the way they treat customers, and I will never recommend them to anyone. Stay away from this company if you don’t want to end up paying for things you don’t need and dealing with incompetent, unhelpful staff.

AVOID !!!!! WORST PROVIDER AND SERVICES EVER !!!
You will waste all your money and time!!
There so many unsatisfied customers, but they delete our comments (not for long though 🤣)

If I could give 0 stars I would. Dreadful customer service no accountability and a total lack of care

Bunch of crooks. Cancelled 5G contract through message and having to repeat this to the operator multiple times before it was finally cancelled. The operator explained I would receive a returns envelope for the 5g router that was never sent to me. Now being requested to pay £105 for not returning the router.
Many other customers receiving this same or similar scenarios.
AVOID AT ALL COSTS.

Not many companies have their own staff urge you to complain to Ofcom!

If I could give my contract up I would.. the amount of issues with getting a email to reset a password is unbelievable.
Live chat is disgusting. They certainly do not know how to do their job . We are going on 1 week now without being able to log into my account

Great service recieved at Port Talbot 3 store today, Nathan and Dylan was very helpful and knowledgable, this is why I am a long time customer :)

So many ppl have similar problems with three, how are they getting away with it?? It’s verging on criminal how they behave towards customers. Don’t become a victim.