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My brother has three mobile lines from which various amounts are being deducted from his account. Last month, my brother and I contacted the company (three) and settled the accounts for two phones and a laptop that were on installments, because instead of deducting the specified amount each month, they were taking more.

It was agreed that they would block the extra lines and only deduct the specified amount! However, this company continues to withdraw more than the agreed amount, and they do not refund the excess money! We are exhausted as we have been calling for about a year now and have not received any satisfactory results! This company has hired people who provide no proper answers!

We have only requested the refund of the excess amounts, and they have taken a lot of extra money so far! I know this is a joke for this company!!!

I bought a new galaxy s23 ultra, within 1 month my device is stolen, unfortunately I didn't took the insurance. Suddenly I reported it to the three showroom, I can feel that they are like smiling, and i can feel that they had some connection with my phone to lost, they said they can't do anything just gave another sim and I need to pay the rest amount monthly. I'm totally upset and lost at that moment.They said where did you buy this phone?how did you get this they don't have any stock of s23 ultra then where did you buy? The worst customer service experience from three and sadly I'm still paying my lost s23 ultra. I don't prefer buying anything from three and I won't refer to anyone because of this.

Never dealt with such an appalling customer service system in my life. Even after mutual termination of the contract I'm having to contact them to put things right. Utterly woeful.

Trying to order broadband online, at the last step I always got error "Sorry, that card didnt work. Could you try a different one?", even if I tried with different cards and people... I contacted my bank, there is no problems at all in our side. What a crappy system!

Disgusted in the service I received by three mis sold a package then when I complained I received the response that there’s no record of the call when my order was placed the I requested the call and all info on me they held SARs request to have my complaint closed at least 2 and no sign of anything on the information requested (SAR) now in month 4 I’ve closed the complaint and gone to the relevant ombudsman and ICO

Crap network. Cant transfer my old three number to my new three contract - you having a laugh?

Ridiculous! Always over chargers you!
Incredible bad customer service to!!!

Contract taken out in November 2022
Used a Smarty sim instead of the Three sim
Last payment was in November 2024
Another payment was taken in December 2024
I called them four times and have gone round and round in circles.
They have tried to take another payment in January 2025.
Apparently I am not owed a refund because I didn't cancel, even though I only signed a 2 year contract?
I WILL get my refund. Even if it means going to the store. Don't take out a contract with them the absolute cowboys.
I first called on 09/12/2024 to dispute. Apparently that is my day of cancellation and that will take 28 days. Now, exactly 28 days later.. they have tried to take another payment out of my account!

Edit: "Noah" on the live chat ended the conversation after I asked why they had taken another payment 28 days later. A joke of a company.

EDIT: Went to the Ombudsman and got my money back as well as compensation.

Literally fed up of this company after switching from o2!! Can't register a new contract phone plus a number i transfered over to Three so can't access my bills and the signal has been diabolical!! Awful 5g and if 4g is available it's slow. I will be switching back after this because the experience has been awful plus the number I'm using for my business is mixed up with the number they sent with the sim.i transfered my number to so basically people can't get through and some are still receiving texts from new number I didn't want it's ridiculous.

DO NOT USE 3 AT ALL COSTS.
I can not access my account.
Money is being taken out without my authorisation.
They do not send passcodes to access your account.
You go around in circles to no avail.
I have not had access to my account in 3 months.
They do not resolve anything.
Tell you to pay a fee to end the contract even when it is their fault.
AVOID AVOID AVOID,,,

The store in MK is a brilliant example of customer service yesterday 27/12/2024.
They were friendly and helpful to deal with our query. We are so. Pleased that things are much better and hope that the staff get good reviews passed onto them.

Have been with them over 20 years witth two contracts
..All fine till they decided to start changing my contract without speaking to me at all.So fr seven pounds a month they went to charge sixteen pounds a month ..And cutting my free roaming .mThe contract was over seven years old, and when you read at their site says..If you have been with three before or joined before 2021 nk roaming feels apply .
Yet they stated applying them because they upgrade my contract without permission.Despite many call they stopping me using that number as j refused to pay roming fees ..
The UK gov did not removed free roaming was only them cashing in.
I still have one contract let's see as they have sent a message saying I'm out of contract.

i have read many stories about 'after my closing my account' or 'i shall be closing my accout'
NOW comes the fun? you will not be able to close it!

This is not a company anymore. I sent them back my products in the bag they sent me and are now trying to say they didn't receive it even though the tracker says the parcel was delivered to them. Thankfully I have a video of what I put in the bag. They are probably trying to hold onto my refund but I'm not going to let that happen. I cannot believe how three conducts themselves now. Who owns this company???? How can they do this to their customers. What the hell.

I've never left a bad review in my life but dealing with 3 customer service for the 2 years of my phone contract has been infuriating beyond belief.
Signal is usually fine but will sometimes just not work. I can't use my data in London - despite showing full bars, it literally just doesn't work.
Roaming abroad - signal is pretty good but customer service gave me the wrong information and led me to purchase an add-on I didn't need. I asked for it to be removed from my bill and it took THREE HOURS on live chat to remove it (it was £5... I wasn't that bothered about the money to start but it became irritating that they held me up for so long over 5 British pound).
Trying to get basic information out of the customer service team is genuinely impossible. I wanted to know the billing period for my contract so I could cancel and after an hour on live chat where the representative kept repeating "your PAC code will be sent through when you request it", I was about to throw my laptop out the window.
Also at one point during my contract, they cancelled my service for two weeks without telling me? I'd never missed a payment and they admitted this was an error on their end.
I mean this wholeheartedly, do not buy products with this company. Even if they work reliably to start (which they don't) if anything goes wrong, the completely inept customer service team will be no help.

Avoid at all cost.been with them for 12.5 years,thr network never been that bad like this,even lost thr signal for phone call most the time,paying £70/month ,but signed at £57/month,they raised the price over 1 year ago.awful company, gone down the hill very much ly.save yourself.

Unbelievably bad customer service. I have a simply technical issue and for over one month it’s not been solved. I have to use the “chat” help which gets cut off constantly and you have to retell everything in detail even though the last person I speak to each time assures me that I won’t have to. Horrendous. I will change mobile provider due to this terrible experience. I’m currently on a three hour chat which I am just waiting most of the time for a reply and I get passed around in circles. Beyond a joke.

Terrible signal since joining 3 in May. Been managing with WiFi instead.

Decided to get in touch with them yesterday. If I am paying for a service, I should receive the receive.

Spent 1.5 hours on live chat, only for the advisor to tell me my phone was 3g so incompatible.

I explained that my phone was brand new, was using 4G. That all three members of my family who were with 3 were also experiencing the same signal problem and one member was using the iPhone 15 pro max so can't be a problem with the phone.

They will not accept the problem is with their network. Kept insisting I needed to upgrade my phone.

They couldn't care less for my complaint and told me to go to the ombudsman!

I had a pay as you go phone for years simply as an emergency phone when I was out. The signal was turned off. I checked at the local 3 office. They informed me that the phone was now useless, and tried to get me to buy a new one. I am now old and seldom go out. I have no real need for a mobile phone. They gave me the help desk web address. I had a "chat" with a real live agent after struggling with their robot for a long time. I asked the agent for what money was left on the SIM to be repaid. The agent gave me a reference number and said that if I phoned their help service with that reference, that they would take my bank details and repay the money. I rang the number, and after a very long communication with the "agent" during which he tried to get me to have a new phone, he finally took my bank details and said that a refund would be made within 7 working days. Ten days later there is no refund. I again communicated with the computer help people. They were less than helpful and put every obstacle in the way. I communicated with three agents because the "chats" were terminated. Now I have a deep loathing for the company. I will never ever trust them. I will persevere to get my balance repaid though.