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My dad is disabled and lost his phone and he has also lost his password, we gave them all other info about him, still they refused to help. They wanted to text his lost phone to know its him?? its laughable and as normal out sourcing their staff from India or somewhere. Joke of a company me and my dad will both be leaving them once contract ends if not before.
Such bad customer service, if you read this I wouldn't go with 3 mobile.

the worst company i have ever had to deal with it should be barred from operating in uk Itried their 5g bb and couldnt make it work as it kept saying bad password so after a few days sent it back in the bag provided and was tol there would be no charge but then kept getting texts to say i owed money so contacted them and got through eventually and spoke with agent who said just ignore the text eventually got a letter saying i owed money on my account and if not paid it would be passed to a debt collecting agency so for the sake of £20 i paid the bill and agent said that would be the end of the matter and account would be closed but next day got a text to sat myrefund had been processed and would be paid in the next few days ...unbelieveable and same day got another bill for £5 outstanding on account Ifthis is the best they can do the management should be sacked and the company wound up as none of them are fit to run a bath never mind a business....if i could i would give them minus stars

I was in Liffey Valley and called in store to change over our wifi and I’m delighted I did. I got a great deal and the customer service was fantastic. After shopping around I never came across such friendly staff. Shannon was a pleasure to deal with and told me about a better deal for my phone. Highly recommend 👏👏

Purchased business broadband today. Needed to change a setting. Shop couldn't help and advised phoning the business helpline. Needn't have bothered - spoke to two people, neither could understand the issue and said they couldn't help. We worked it out for ourselves eventually.
Previous bad experience with the helpline trying to close a mobile account - took several months for it to finally cancel - app wouldn't let us pay final £13 bill and it was passed over to a debt collecting agency - if their helpline agents were actually able to help, the account would have been closed and the balance paid no problem.

Incompetent company, can't provide a decent mobile network or customer service then make it extremely painful for you to seise any further attachments to Three.

Have tried to contract today to make sure I am not charged after my current term finishes but surprise surprise I have to do it on the day in question or after which I'm sure will incur a penalty of some sort for the extra days of usage.

Negative Points of Three: Non Fixed Contract Prices, Extortionate EU Roaming Fee's, Constant Network Problems (sometimes numerous days), inexperienced and outsourced customer service team

Terrible, i Work from home and having issues of no internet pretty much every other day. Customer care of real human pretty much not existent

No service yet again, this is a common occurance with three. As you have no service on your network, theres no way to contact you. This happens at least two days per month - my broadband runs off the three network too. So completely at a loss for choosing this company, the issues from my previous 1* review still havent been resolved even after the response requested i message them in app and email them which I did. No response received. Abhorrent customer service and terrible service all around. Avoid this company you will pull your hair out trying to get the service you paid for.

I would have given minus 5 if possible. The most terrible, incompetent company that I have ever seen in my life. This company is a joke, unbelievable paralyzed customer service. I bought a modem with SIM card in November 2023 and canceled it in November 2023 due to its poor uploading speed. Now is 8th Feb 2024 and they are still sending me bills to pay!?!? Since December 2023 I have been calling them at least twice per week to solve the issue and each time I was told sorry for inconvenience and rest assure your issue is solved this time but it was never solved. Today I received the third threatening letter saying I owe them money and should pay it as soon as possible but when I call to pay just to be safe regarding my credit score, they say no you do not owe anything and you cannot pay. I checked my credit score and is 15 points down because of their mistake. I cannot say how fed up I am. Please stay away from them and if you see their shop somewhere just change your rout and do not even look at their shop. I am disgusted and furious ….

Visited 3 shop in Hartlepool to buy new phones for my wife and myself owing to very poor signal from O2. The customer service was exemplary. We were informed of deals we didn't know about and bought two phones, with two free tablets, smart watches and ear pods. Plus we traded

in our old phones. A very big thank you to Laura and Martin for there expert advice and help.

Absolutely awful customer support, No experience, no knowledge, no clue. give this company a very wide berth.

1. 2 weeks and still not able to send out business emails, The Ip they have assigned me is Blacklisted at SpamHaus, a well known spam filtering company.

2.Unable to Port Forward because they use a CGNAT so the router port forwarding functions cant be used so my business applications wont work across the internet.

Luckily I am in the 30 days cooling off period, Cant say Im exactly cooled off, more like Boiling mad. Tomorrow I move away from this useless company.

Trying to get anywhere with Three customer service is a simply dreadful experience. I empathise and concur with all the comments I have read detailling their many shortcomings. I have finally managed to leave Three, but am still using the Three/EE 4G mobile network with a Netgear Nighthawk, but via IDmobile.co.uk who were recommended in moneysavingexpert.com. I have no other option, living in rural Cornwall which for ten years has been bypassed by Openreach whenever they score a new pot of highly publicised funding. Despite having fibre to an adjacent pole, they continue to ask for £thousands in order to make it live...

A total windup! After being with Three for over 10 years I finally had enough!! You’re lucky if you get through to an actual person as they yo yo you around different departments asking for stupid and irrelevant account validations and forcing you to repeat the entire context of your query each time!!! The operators are always polite but just stick to a BS script and don’t actually listen to your concerns or solve the problem!!!!! The customer service is beyond frustrating!! I dread calling them for anything as I know I’ll unnecessarily be on a call to them for hours going around in circles! They will 100% use the line “I can see you’ve been with us for some time and we want to offer our loyal customers a good deal…..” STOP!!! Listen to the query first and solve that before trying to sell me your s*** service! I could reel of at least 4 awful encounters I’ve have with this company but it’s just utterly exhausting and so all I’m going to finish off with is AVOID AVOID AVOID! Oh and their signal is abysmal!

Took 25 mins to get hold of a person as apparently there’s such a long queue at 8am on a Monday. Vishal was absolutely useless. All he said was Hi Jennifer. And I was talking to myself for even more time (wasted)
After I just gave up as honesty couldn’t be bothered with such slow customer service. Honestly awful

Have read these comment and agree with them all,November 2023 taken out contract Ona phone.recieved quite quqick,not like it.asked for returns label,recieved such included a passcode to use when using post office.2weeks later recieved another phone,returned that same method.recieved 3rd phone requested returns label.following day currier came to coiiect phone.no paperwork with him to prove he picked it up.they now telling me not recieved any of them.it will be in hands of omnibus agter 8th February.

A truly terrible company, rude staff, lies, always trying to sell you stuff. How is this joke of a company still trading? Go away

Danielle provided us with fantastic after care customer service. We had to sort out our phone numbers and she was so efficient and helpful. Thanks Danielle and the 3 Team. 😊👍🏻

Hi Taylor at the regents walk Redcar store was very helpful with changing my deal to sim only and I also purchased a tablet too which I love thanks very much

Where to start…

My Vodafone broadband (real, actual broadband) contract was coming to an end and decided to see if there were anymore deals out there. I can’t get fibre where I am so have been using ADSL, which got me a consistent 57 down and 16 up. I don’t game online so, this has always been sufficient.

I saw Threes 5G “broadband” for £20 a month and an “average” of 150 down, so thought I would give it a shot. The speeds were always slower than my ADSL line, and the upload was almost none existent. The ping was awful.

I decided, since I work from home 5 days a week, this was not a good route to go, as I needed a consistent, reliable home broadband connection.

As I was in the cooling off period, I cancelled and have gone with Plusnet. This is where the headaches continue…

Three were supposed to send a DPD return label via email to me, within two days. Two days passed and nothing. I was then advised it is 5 days. Still nothing. I’ve not waited 2 weeks and still nothing, after about 10 calls and numerous online chats.

How is it this difficult to send me an email so I can send you back this awful equipment?
After reading many bad reviews on this company, it looks like I’m not new to this returning issue. Maybe Three are doing this on purpose to charge for equipment not being returned or locking people into a contract?

Sort it out Three.

DO NOT RECOMMEND.

Does anyone have a 3 mobile number for uk please, am getting passed from piller to post in India, ao so done with 3, I want out any recommendations for better network. My phone has been disconnected 8 yrs never missed a bill , this the thank you I get from 3 !