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An absolute a scam! I lost £220 within 12 hours of reaching United Kingdom. I had a pre-paid balance of £220 and they have robbed me of my money . Absolutely disgusting company! Just be aware that they’ll rip you if you have a pre-paid account. Customer service is a horrible and painful headache! You feel like your speaking to a Robot! No breakdown reports for usage is provided for the £220! When the 3 advertising campaigns claims 70GB for £15/20! How can one use £220 in £12 hrs! Practically impossible! What kind of robbery is this! Will take it up with consumer protection/communication ombudsman

Worst customer experience. Honestly, they sold me a rubbish SIM card that didn’t work, when I went back to get it changed to one THAT
did work they started charging me for two - I was paying for 2 SIM cards monthly, when I reported this the customer service team told me I had signed up for a business plan (as in one of the sims was for my business and one for my personal use). I don’t have a business? I don’t remember signing anything? I have spent over £800 closing my account for x2 sims - one, I didn’t even sign anything for. When I tried to ask for help, I was on hold for 5hours. Honestly, I was going to take this further - this business is just a scam, and it’s heartbreaking seeing all these reviews where people have just been taken for a ride. Even though I’ve paid I still get calls from Three asking me if I want to come back. It’s an abusive relationship.

Sadly there is no 0 start or -1star option. If there was, I would give it. I have been with Three from 2018. In the past they were better, whereas now the service is beyond imagination, in a bad sense. Home wi-fi and mobile internet don't work properly. It disappears multiple times per day. Absolutely horrendous experience considering the fact I have to work online sometimes. Will definitely give up on Three once my contact ends.

Rubbish they can't even be bothered to tell me they do work in by area so my phone won't work been playing up now for 5 days phone about they useless customer service and told it won't be working right for another month joke of a company

three is the worst for traveling, the roaming service is very bad

This was great for a fortnight, havent been able to use it since. Under 1mbps consistently, both upload and download. Impossible to work from home with it. I've been tethering my O2 service fine but stuck in a contract they make horrendously difficult to exit. Don't bother

Terrible service. Have been on a three contract for years. Got charged £60 for international roaming that barely worked. A friend on three pay as you go was only charged £35 and got great signal. I was told by the three store to call customer services for a refund. WASTED hours on the phone and refused a refund. The call centres aren't in the UK so there is a language barrier. I'm leaving the network because of this. They waste time and infuriate. Awful service. Never again.

i hate the company three so much don’t get sim cards or data or anything from three get it from somewhere else three will lock off ur account and take away ur service without even having any information on why. if u want service and a good sim card don’t buy from three they are the worst company ever i think it should just shut down and what’s the point of live chats and community service if you can’t even do it properly when i ask questions i hate three with my whole heart and soul

Having tried to port a number from EE to Three, Three mishandles the porting and I lost my original number so they issued me a new number but kept the old number live also! This has been coming out of my account for over a year without me realising….they won’t cancel the original number unless I pay a final fee!
I’ve tried explaining but it’s lost in translation to another country.
Never ever again will I use Three….oh, and their website is appalling whereby you cannot have more than one phone per email address, and that’s if you manage to gain entry to their website and getting stuck in a continuous loop back to the Home Screen.
How can a company survive being so utterly useless!!

If I could, I would leave a 0, but not sure why even trust pilot put it down as 3 stars even though I chose 1 star!
toplastminutedeals, products. cordless-grass-trimmer

Fake, I tried to purchase, but they took the money for a false website/membership called lovemypup instead of providing me with the product they were advertising. Not to mention they put me on a subscription that I didn`t agree to and they are refusing to give me the money back even though it says 30 days money guarantee 100%, full amount if I am not satisfied which clearly I am since I didn`t receive any product.
They even lied by saying they had 5-star reviews on trust pilot even though now after this happened I tried to look up the company and it says it doesn`t exist on trust pilot.
I have pictures of the fake site.

Would give a 0 if possible my phone was returned for repair …. Two and half weeks later and multiple phone calls these clowns cannot resolve the issue beyond appalling

I would give 0 if I could, this is the worst customer services I’ve ever had the misfortune of having to contact. Complete misunderstanding of the issue, refusal to answer simple questions (even insulting me to avoid answering)… after an hour in chat I made a formal complaint, only for them to repeatedly call me when I told them I was at work about couldn’t take their call as if used up my whole break on the chat. Their first actual written comment on the complaints ticket was ‘closed’ after refusing to help me.

I would give 0 but not possible… £60 a month for service that doesn’t exist, customer service also zero, no one do anything any changes just excuses .. sorry there is a work in your area! For 2 years????????!?? What about when i go to other area and still no data? Absolute joke

Worst company ever.
1. No network coverage at all.
2. Horrible internet
3. Will charge you twice about roaming

Horrible. They just find ways to add to your bill.

I asked to change my pay as you go number to a contract, they failed to do so and they charged me 628 for contact cancellation fee "i never asked to cancel the contract" then they realise they're wrong and funded me the amount after I went back to the shop and called the tech support number, few days later they withdrew the amount AGAIN i go to the shop and get refunded again, that should be the end of it right? Wrong they call me and say I have to pay the amount or else and they threaten to ruin my credit after I explained to them on that call what i mentioned above they say oh I'm right i don't awe anything but the people from the shop should send them and email saying so I phone the shop they say they already did. Again you think it ends there NOPE they still mail me every now and then asking for the amount. It's horrible don't use their service ever I'm glad they weren't able to switch my to a contract imagine being stuck with such company.

Nice try no chance

I came via this method to show my disappointment with this service..
i WAS a costumer for over 10 years and literally the service has gone really downhill.
Roaming- i checked several times this (either via online chat/ either walking to the store) and they confirmed all the times i didn't had to do anything that it will activate itself... well... it didn't! i ended up with no roaming AT all and no way to activate it. (and it was quite crucial for me for some travels i did to have access to the internet abroad).
Costumer care- you would think that "loyal" costumers, likewise, it would be important to keep them and offer them different ranges of packages they will benefit.but no... instead of that i was reasonable good plan and literally they left me with no option to change it (wich i recieved messages and email that i HAD to change my plan) and renew new contract (just to keep me as longer as possible and pay more basically)
Service- when i expressed "disapointed", that will wanted to change, no one at the stored showed interested the reasons "why" i wanted to leave or i was disappointed with service or what that could be done to improve my experience, they really reacted oposite atitude.
Realisticaly, not inteded to go back to three on a nearer future.
Many thanks,
From a very very disapointed "long& loyal" costumer.

I had WONDERFUL customer service from Doug in Folkestone today - he was polite, patient and personable.
He made my day so much easier.

Really bad customer service, No communication at all. Worse experience ever. O star from me . Worse company don’t go to to them .

This is the worst, the least intuitive internet site for the customers I have ever seen. I am leaving Three just because every month it is a pain to top up or auto-renew my balance. Horrible.