Very unprofessional and rude. Left my disabled parents standing in a tiny hot reception area, whilst the manager was on the phone for 45 minutes, didn’t even acknowledge their arrival - appalling c... もっと見る
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A really good customer service from Thrifty Basildon, original car was not available, so was upgraded F.O.C. staff very friendly & extremely helpful, highly recommend this company.
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We hired a car from Thrifty in Aylesbury, Bucks over the weekend. Easy to book online and by far the cheapest of all online options. We dealt with Mohammed Tayub, rental agent at the desk. He was so h... もっと見る
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Travelling from Derby to Margate Kent on a work project, a broken tyre valve left me stranded in Hythe. I contacted the Folkstone Thrifty branch and a lady by the Name of Paula. went above and beyo... もっと見る
企業が回答しました
企業情報
当該企業による記述
Thrifty Car Rental can offer a wide range of hire cars and vans within the UK. We cater for customers who require manual or automatic, compact or economy through to prestige and luxury cars and vans. Reserve your hire car or van online and see how much you could save with Thrifty Car Rental.
連絡先
Scot House, Matford Park Road,, EX2 8AW, Exeter, 英国
- customer.service@thrifty.co.uk
- www.thrifty.co.uk
3.6
まあまあ
1227件のレビュー
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Manager was really rude
Manager was really rude. And then made me park my car on the main busy road. And then purposely took ages to sort out my hire car. Really wished I had chosen Enterprise around the corner. Won’t be coming back… although I must say the other staff were sympathetic and tried their best to help but had to follow orders.
2026年4月29日
自発的なレビュー
Thrifty Car and Van Rental UK からの回答
Hi Matt,
Thank you for taking the time to provide your feedback. I’m very sorry to hear about your experience and especially about how you felt you were treated. This is not the level of service we aim to provide. Rest assured, we value your input and have shared your concerns with the relevant teams to help us make improvements in the future.
Warm regards,
The Switch Team
Shib more than brilliant patient…
Shib more than brilliant patient knowledgeable helpful kind amazing service cannot rate this customer service high enough. Amazing!!
2026年4月23日
自発的なレビュー
Thrifty Car and Van Rental UK からの回答
Hi Penns,
Thank you for the fantastic feedback. We're delighted to hear that Shib provided such brilliant , patient and knowledgeable service. Your kind words mean a lot and we'll be sure to pass them on. We truly appreciate your support and look forward to helping you again in the future.
Kind Regards,
The Switch Team
Bexley branch was amazing thanks to Pj…
Bexley branch was amazing thanks to Pj and Chloe looked after me and made the whole experience easy thanks again
2026年4月22日
自発的なレビュー
Thrifty Car and Van Rental UK からの回答
Hi Billy,
Thank you for your great feedback. We're pleased to hear the Bexley branch made your experience an easy one. Pj and Chloe will be delighted to know they looked after you so well. We really appreciate your kind words. If there’s anything else we can do for you, don’t hesitate to let us know!
Warm regards,
The Switch Team
Jaydon is polite and friendly and is a…
Jaydon is polite and friendly and is a pleasure to deal with. He helped with the queries I had regarding my rental
2026年4月13日
自発的なレビュー
Thrifty Car and Van Rental UK からの回答
Hi Mirry,
Thank you for taking the time to leave a review. It's always great to hear when our team have made a great impression. We would love to pass this feedback onto Jaydon directly so please let us know which location your rental was from.
Best regards,
The Switch Team
Amazing service from start to finish
Amazing service from start to finish. Both steven and Joanne were friendly and made the process a joy to go through. Would highly recommend to anyone looking for a rental
2026年4月16日
自発的なレビュー
Thrifty Car and Van Rental UK からの回答
Hi Andrew,
Thank you for the fantastic feedback. We're so pleased to hear you had an amazing experience from start to finish. It's great to know the team made the process enjoyable and easy for you. We really appreciate your recommendation and look forward to helping you again in the future.
Warm regards,
The Switch Team
Would be zero if possible
Would be zero if possible. They list cars that are not available they take your details, your credit card etc., then advise subject to confirmation. They say they will email quote, but don't they say they will issue confirmation but don't and in fact don't confirm anything at all. Their only phone number takes you to another branches that have no ability to resolve. Eventually when you get to talk to them they advise no cars available leaving you having wasted time for nill result and lost opportunity with other vendors. The listings are just window dressing. Having used other car hire companies Thrifty are a complete joke, their system borders on fraudulent misrepresentation and when it comes down to it the staff really don't give a toss and actually don't care about this negative review either. The only way to change that is for others to vote with their feet and go elsewhere.
2026年4月2日
自発的なレビュー
Thrifty Car and Van Rental UK からの回答
Hi James,
We’re sorry to hear about your experience. This isn’t the level of service we aim to provide and we understand your frustration. Please be assured that your comments have been passed to the local branch manager for further investigation.
Kind regards,
The Thrifty Team
Thrifty malaga
Add me to the list of people ripped off by thrifty Malaga .
My only advise to all is do not just sign on the dotted line . Ask questions be clear. This company will do anything to add insurances etc
Never again
2026年3月10日
自発的なレビュー
Thrifty Car and Van Rental UK からの回答
Hi Nick,
We are sorry to hear about your experience. Unfortunately, as we are the UK franchise of Thrifty we are only able to deal with bookings which have or which are due to take place in the UK.
The team at customer-relations-es@hertz.com should be able to help you resolve this.
Kind regards,
The Thrifty Team
Courtesy Car
I required a courtesy car and the servicenI got from Ross and Emma werebphenomenal. The Communication was fantastic,and they were both very helpful and accommodating, explained everything in depth from queries or questions I had. Also massive thanks to Emma for going above and beyond to help me. I would highly recommend this company and the staff are simply amazing 👏
2026年3月20日
自発的なレビュー
Thrifty Car and Van Rental UK からの回答
Thank you for your fantastic review! We’re delighted to hear Ross and Emma provided such phenomenal service and kept you well informed throughout. We’ll be sure to pass on your kind words—especially to Emma for going above and beyond. We really appreciate your recommendation!
Thrifty cat rental
John in the Bournemouth office was friendly and helpful. Explained the car efficiently and provided some local information as well. Instructions about the car return process were clear including petrol filling station location.
2026年3月12日
自発的なレビュー
Thrifty Car and Van Rental UK からの回答
Hi Paul,
Thank you for your kind feedback. We're pleased to hear that John delivered a friendly and informative service, ensuring everything was clearly explained. We'll be sure to pass on your kind comments and we look forward to welcoming you again soon.
Best regards,
The Switch Team
Superb check-in and out.
2026年3月23日
自発的なレビュー
Thrifty Car and Van Rental UK からの回答
Hi Rob,
Thank you for the great review. We're really pleased everything went smoothly from check-in to check-out. We hope to see you again soon.
Kind Regards,
The Switch Team
Martin and Darren at Preston thrifty…
Martin and Darren at Preston thrifty are an amazing duo who go above and beyond for customers very few companies take the time to understand their customers and these two are a credit to this branch
2026年3月21日
自発的なレビュー
Thrifty Car and Van Rental UK からの回答
Hi Gary,
Thank you so much for your kind words and for taking the time to leave this review. We're delighted to hear about your positive experience with Martin and Darren. They truly take pride in going above and beyond for our customers, and your feedback means a lot to them and the whole team at Preston branch. We really appreciate your support and look forward to welcoming you again soon.
Best regards,
The Switch Team
Brian’s a star
Brian’s a star , give that man a raise!
(Just a note to the company, I’ve booked prestige auto 3series or similar and please try and honour it)
2026年3月21日
自発的なレビュー
Thrifty Car and Van Rental UK からの回答
Hi Ruby,
Thank you for taking the time to leave a review. It's always great to hear when our team have made a great impression. We would love to pass this feedback onto Brian directly so please let us know which location your rental was from.
Kind Regards,
The Switch Team
Great place to hire a car
Great place to hire a car, Brian was very helpful and friendly. Lovely cars and experience hiring with them
2026年3月20日
自発的なレビュー
Thrifty Car and Van Rental UK からの回答
Hi Aaliyah,
Thank you for taking the time to leave a review. It's always great to hear when our team have made a great impression. We would love to pass this feedback onto Brian directly so please let us know which location your rental was from.
Best regards,
The Switch Team
Stupidly left my wallet in one of the…
Stupidly left my wallet in one of the vans and they were helpful in getting it back to me. Good customer service from the Yeovil Branch
2026年3月19日
自発的なレビュー
Thrifty Car and Van Rental UK からの回答
Hi Chris,
Thank you for your kind review! We're pleased to hear that our team was able to assist in returning your wallet promptly. Providing helpful and reliable service is very important to us, and your feedback is greatly appreciated. We look forward to serving you again in the future.
Warm regards,
The Switch Team
Great service from both branches
Great service from both branches, glasgow to stirchley birmingham. New issues with the vehicle all the handover, many thanks to Brian from stirchley branch for making us laugh and recommending the correct size of van for next time
2026年3月18日
自発的なレビュー
Thrifty Car and Van Rental UK からの回答
Hi Mobeen,
Thank you for the fantastic review! We are really pleased to hear you received great service from both branches and that everything went smoothly with the vehicle handover. We'll be sure to pass your kind words to Brian - he'll really appreciate it! We look forward to helping you again and getting you into the perfect van next time.
Best regards,
The Switch Team
great service easy to deal with
2026年3月17日
自発的なレビュー
Thrifty Car and Van Rental UK からの回答
Hi Lewis,
Thank you for taking the time to leave us a 5-star review. We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!
Kind Regards,
The Switch Team
Great service
Great service - Alan explained everything in detail and was very thorough. Will return when I need a car again
2026年3月11日
自発的なレビュー
Thrifty Car and Van Rental UK からの回答
Hi Dale,
Thank you for taking the time to leave us a 5-star review. We’re absolutely thrilled to hear that you were impressed with our efficient and high-quality service. Our team works hard to ensure every customer has an exceptional experience, and it’s wonderful to know we’ve succeeded in doing so for you. Your feedback motivates us to continue delivering the best experience possible.
Kind Regards,
The Switch Team
Very friendly service from abir as soon…
Very friendly service from abir as soon a I walked through the door, definitely would recommend this branch
2026年3月9日
自発的なレビュー
Thrifty Car and Van Rental UK からの回答
Hi Tayyib,
Taking the time to leave such a great review about your hire , has really made our day. We always aim to delight our customers with our customer service and our attention to detail. We look forward to delivering another excellent experience to you next time.
Kind Regards,
The Switch Team
We picked up a car from Alicante…
We picked up a car from Alicante airport. At the desk they pressured us into purchasing an extra damage waiver policy for £180.00 despite us arguing that we already had a policy with AXA and are already covered. They lied and said that our existing policy would not cover us for any damage to the vehicle. I had 2 kids with me and needed to get going quickly so just said yes to the extra excess but only later realised that this is a common Thrifty scam. There were no child seats in the car that we had booked so had to queue again to get those. I couldn't fit the child seat so I went and asked for help at the desk and was told that they can't help me, I basically had to beg to get help because one of the ISO fixings was stuck and wouldn't release - the guy at the desk came over to the car and sort of angrily banged the seat until it released and just seemed really annoyed that I'd bothered him. I left feeling horrible. Well done thrifty for getting an extra £180 out of me but I will never in my life rent with thrifty again.
2026年3月8日
自発的なレビュー
Thrifty Car and Van Rental UK からの回答
Hi,
Thank you for taking the time to leave a review. We are the UK franchise of Thrifty, and we only have information for rentals that have taken place or are due to take place in the UK. Unfortunately, this limits us in being able to address the issues which you faced. To ensure your comments reach the correct people you can add your review here https://uk.trustpilot.com/review/thrifty.es
Warm regards,
The Switch Team
John in the bournemouth branch .was…
John in the bournemouth branch .was very helpful and friendly helped me to sort my paper work out .I would recommend to my friends .very satisfied customer
2026年3月2日
自発的なレビュー
Thrifty Car and Van Rental UK からの回答
Hi Lisa,
Thank you so much for your kind review! We’re delighted to hear that John provided you with outstanding service. Our team consistently goes above and beyond to ensure our customers have a positive experience, and your feedback is a great affirmation of their hard work. If there’s anything you need or any way we can make your next visit even better, please don’t hesitate to let us know.
Best regards,
The Switch Team
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