Thrillophilia レビュー 4,761

Thrillophilia からの回答

3日前に更新

Dear Prasad,

We’re truly sorry to hear about your situation and sincerely wish you a speedy recovery. We understand how distressing this must be for you, especially given the circumstances and the urgency of your request.

We regret the inconvenience caused due to the lack of timely response and communication from our team. This is certainly not the level of service we aim to provide, and your concerns are being taken very seriously.

To address your concerns and ensure a proper resolution, Ms. Riddhi has now been assigned as your dedicated point of contact. Our team will connect with you via support@thrillophilia.com to review your case on priority and assist you with the next steps regarding your cancellation and refund.

Thank you for bringing this to our attention.

Warm Regards,
Team Thrillophilia

Thrillophilia からの回答

3日前

Dear Prerana,

Thank you for your feedback! We’re glad to hear that you found all the arrangements satisfactory and had a good experience with us.

Your support means a lot, and we look forward to planning many more seamless and enjoyable trips for you in the future!

Warm regards,
Team Thrillophilia

Thrillophilia からの回答

3日前

Dear Arunangshu,

Thank you for sharing such an amazing and detailed review! We’re truly delighted to hear that your Japan trip was an unforgettable experience.

It’s wonderful to know that everything—from planning and itinerary to accommodations and local guides—was seamlessly handled, allowing you to fully enjoy Japan’s beauty and culture without any stress. Your kind words about our support and attention to detail mean a lot to us!
Thank you for your recommendation and for trusting Thrillophilia with your journey. We look forward to planning many more memorable and hassle-free trips for you in the future!

Warm regards,
Team Thrillophilia

Thrillophilia からの回答

3日前に更新

Dear Piyush,

We’re truly sorry to hear about your experience and regret that your interaction with our team did not meet your expectations. We understand how important timely communication, proper guidance, and reliable support are during the booking process, and we sincerely apologize for the inconvenience caused.

The concerns you’ve raised regarding delayed responses, lack of coordination, and overall support are not in line with the service standards we strive to deliver. Your feedback is extremely valuable and will be reviewed carefully to improve our processes and customer experience.

To address your concerns and ensure a proper resolution, Ms. Riddhi has now been assigned as your dedicated point of contact. Our team will connect with you via support@thrillophilia.com to review your case and assist you further.

Thank you for bringing this to our attention.

Warm Regards,
Team Thrillophilia

Thrillophilia からの回答

5日前に更新

Dear Alex,

We’re truly sorry to hear about your experience and understand how frustrating it must have been to face delays in receiving your tickets, leading to additional expenses and inconvenience.

This is certainly not the experience we aim to provide, and we regret the inconvenience caused due to the delay and the lack of resolution regarding your refund.

To address your concerns and ensure a proper resolution, Ms. Riddhi has now been assigned as your dedicated point of contact. Our team will connect with you via support@thrillophilia.com to review your case in detail and work toward a suitable resolution.

Thank you for bringing this to our attention.

Warm Regards,
Team Thrillophilia

Thrillophilia からの回答

6日前

Dear Mark,

We’re truly sorry to hear about your experience and regret the inconvenience caused. We take such concerns very seriously, especially regarding ticket fulfillment and communication.

We would like to clarify that we do not engage in any practices that compromise customer trust or feedback integrity, and any such experience is concerning to us. This will be thoroughly reviewed with the concerned teams.

To address your concerns and ensure a proper resolution, Ms. Riddhi has now been assigned as your dedicated point of contact. Our team will connect with you via support@thrillophilia.com to investigate the matter in detail and work toward a suitable resolution.

Thank you for bringing this to our attention.

Warm Regards,
Team Thrillophilia

Thrillophilia からの回答

6日前

Dear Anand,

We’re truly sorry to hear about your experience during your Leh–Ladakh trip and regret that it did not meet your expectations. We understand how disappointing it must have been when the services provided—especially vehicle type and accommodations—did not align with what was promised.

We also acknowledge your concern regarding the difficulty in reaching support during the trip. This is certainly not the level of service we aim to provide, and your feedback highlights important areas that need attention.

Please be assured that your concerns will be reviewed seriously with the concerned teams and partners to ensure better alignment between what is promised and what is delivered.

To address your concerns and ensure a proper resolution, Ms. Riddhi has now been assigned as your dedicated point of contact. Our team will connect with you via support@thrillophilia.com to review your case in detail and work toward a suitable resolution.

Thank you for sharing your feedback.

Warm Regards,
Team Thrillophilia

Thrillophilia からの回答

2026年4月10日

Dear Traveller,

We’re truly sorry to hear about your experience and understand how disappointing it must have been, especially when this was something you were looking forward to.

We regret the inconvenience caused due to the ticket issue and the lack of timely communication. This is certainly not the experience we aim to provide, and we understand how this impacted your plans.

To address your concerns and ensure a proper resolution, Ms. Riddhi has now been assigned as your dedicated point of contact. Our team will connect with you via support@thrillophilia.com to review your case in detail and assist you further, including the refund status.

Thank you for bringing this to our attention.

Regards,
Team Thrillophilia

Thrillophilia からの回答

2026年4月9日

Dear Mandeep,

Thank you for sharing such a detailed and heartfelt review! We’re truly delighted to hear that your North East trip was perfectly planned and enjoyable, especially while traveling with your children.

It’s wonderful to know that Sachin curated the itinerary thoughtfully to suit your family’s needs, and that your kids had a great time exploring places like Cherrapunji, Dawki, and Shillong. We’re also glad to hear that Hiren Deka made your journey safe, comfortable, and informative with his professionalism and local insights.

We appreciate your understanding regarding Mawlynnong and are happy that the overall experience, including accommodations and convenience, met your expectations.

Thank you for trusting Thrillophilia—we look forward to planning many more memorable family trips for you in the future!

Warm regards,
Team Thrillophilia

Thrillophilia からの回答

2026年4月8日

Dear Irfan,

We’re truly sorry to hear about your experience and understand how this pricing concern must have been frustrating for you. This is certainly not the experience we aim to provide.

Please note that prices may vary based on availability, date selection, and real-time updates from our partners; however, we regret if this was not clearly communicated and caused any confusion.

We would like to review your case in detail. Kindly share your booking ID or registered contact details with us at support@thrillophilia.com, and our team will look into this on priority and assist you further.

Thank you for bringing this to our attention.

Warm regards,
Team Thrillophilia

Thrillophilia からの回答

2026年4月7日

Dear Keith,

We’re truly sorry to hear about your experience and understand how frustrating it must have been to face a cancellation so close to your travel date after being assured of availability.

While availability can sometimes change due to supplier constraints, we agree that this situation should have been handled with better communication and urgency, especially considering the time and trust involved.

To address your concerns and ensure a proper resolution, Ms. Riddhi has now been assigned as your dedicated point of contact. Our team will connect with you via support@thrillophilia.com to review your case and provide a clear update on your refund status.

Thank you for bringing this to our attention.

Warm Regards,
Team Thrillophilia

Thrillophilia からの回答

2026年3月31日

Dear Traveller,

We’re truly sorry to hear about your experience and understand how frustrating this must have been for you. This is certainly not the level of support we aim to provide.

We regret the inconvenience caused due to the issues faced with our support channel and the difficulty in getting assistance regarding your booking. Your feedback is important to us, and we will have this reviewed internally.

We would like to assist you further and resolve your concern at the earliest. Kindly share your booking ID or registered contact details with us at support@thrillophilia.com, and our team will look into the matter on priority and support you accordingly.

Thank you for bringing this to our attention.

Warm regards,
Team Thrillophilia

Thrillophilia からの回答

2026年3月31日

Dear Nathan,

Thank you for your feedback! We’re glad to hear that the itinerary was planned as per your requirements.

Creating customized travel experiences that suit our travelers’ preferences is always our goal. We truly appreciate your support and look forward to planning many more trips for you in the future!

Warm regards,
Team Thrillophilia

Thrillophilia からの回答

2026年3月30日

Dear Dominga,

We’re truly sorry to hear about your experience with the Casa Batlló booking. We understand how frustrating it must have been to face repeated cancellations and especially the concern regarding the pending refund.

Please note that bookings may occasionally get cancelled due to real-time availability constraints from the supplier side, but we agree that this should be communicated clearly and refunds should be processed promptly.

Your concern is important to us. Ms. Riddhi has now been assigned as your dedicated point of contact, and our team will connect with you via support@thrillophilia.com to review your case in detail and ensure a suitable resolution.

Thank you for bringing this to our attention.

Warm Regards,
Team Thrillophilia

Thrillophilia からの回答

2026年3月30日

Dear Aman,

We’re sorry to hear about your experience and regret the inconvenience caused due to poor coordination, hotel selection, and lack of support.

This is certainly not the standard of service we aim to provide. To address your concerns and ensure a proper resolution, Ms. Riddhi has now been assigned as your dedicated point of contact. Our team will connect with you via support@thrillophilia.com to review your case in detail and work toward a suitable resolution.

Thank you for your feedback.

Warm Regards,
Team Thrillophilia.

Thrillophilia からの回答

2026年3月27日

Dear Ananya,

We’re truly sorry to hear about your experience and understand how concerning this must feel, especially so early in your journey with us. This is certainly not the impression or service standard we aim to provide.

We regret the inconvenience caused due to the lack of communication and support post-booking. Please be assured that continuous assistance and proper handover are an essential part of our process, and we’re sorry if this was not your experience.

We would like to address this at the earliest and ensure you receive the support you need for your upcoming trip. Kindly share your booking ID or registered contact details with us at support@thrillophilia.com, and our team will connect with you on priority.

Thank you for bringing this to our attention.

Warm regards,
Team Thrillophilia

Thrillophilia からの回答

2026年3月24日

Dear Rohit,

We’re truly sorry to hear about your experience while planning your Spiti trip. We understand how disappointing it must have been to face a lack of clarity around itinerary details, travel options, and especially the confusion regarding the cancellation policy.

This is not the level of transparency and service we aim to provide, and we regret the inconvenience caused.

To address your concerns and ensure a proper resolution, Ms. Riddhi has now been assigned as your dedicated point of contact. Our team will connect with you via support@thrillophilia.com to review your case in detail and work toward a suitable resolution.

Thank you for bringing this to our attention.

Regards,
Team Thrillophilia