レビュヌはレビュアヌの個人的な意芋であるため、特定の蚘茉内容を怜蚌するこずはありたせん。ただし、ビゞネス䞊の取匕が行われたこずを確認できた堎合、レビュヌに「確認枈み」のラベルを付ける堎合がありたす。詳现はこちら

プラットホヌムの健党性を維持するため、圓瀟のプラットフォヌム䞊のすべおのレビュヌは、確認枈みか吊かにかかわらず、幎䞭無䌑で皌働する自動゜フトりェアによっお審査されおいたす。このテクノロゞヌは、本圓の経隓に基づいおいないレビュヌなど、ガむドラむンに違反するコンテンツを特定し、削陀するよう蚭蚈されおいたす。ただし、すべおを怜知できるわけではありたせんので、お気づきの点がございたしたら、どうぞお知らせください。詳现はこちら

レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

Great job DIY Tiles. Swift delivery of samples, good availability of tiles, great quality product, and the kind of customer service you expect from a family business. Went to lengths to resolve an iss... もっず芋る

5぀星のうち5の評䟡

I had a fantastic experience at Tiles DIY. The customer service was top-notch, specifically thanks to Uthman. He was knowledgeable, professional, and helped me with everything I needed across all area... もっず芋る

5぀星のうち1の評䟡

Placed order online and paid via BACS as requested and sent email to confirm payment and delivery. Followed up just before delivery to be advised that order had not been processed and wouldn't be arri... もっず芋る

5぀星のうち5の評䟡

Son had an urgent request to complete his set up for a photo shoot in a studio. The Bounds Green store were very helpful and tracked down the tile stock he needed in their Colchester warehouse/showroo... もっず芋る

䌁業が回答したした

4.2

ほが満足

TrustScore 5段階評䟡の4

145件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

ネガティブなレビュヌの 33に回答しおいたす

通垞24時間以内に回答

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら

5぀星のうち5の評䟡

The best in its sector

The best in its sector. I have been in the throes of renovating a house for the past half year. All my 3 bathrooms in the house are from Tiles DYI, everything starting from tiles to radiators to entire bathroom furniture have been provided by Tiles DIY Colchester. Colin in the store is absolutely phenomenal, one of the most supportive, empathetic, and knowledgeable tradesperson I have worked with on this project.

If you have been let down by other suppliers, providers, and tradespersons in the sector, I am certain this store, and especially Colin, can help you get back on your feet and go above & beyond to help.

2025幎1月6日
自発的なレビュヌ
Tiles DIY ロゎ

Tiles DIY からの回答

Hi Dorina,

Thank you for your kind words 😊 We're thrilled to hear that Tiles DIY could be a part of making your dream renovation a reality.

At Tiles DIY, we’re committed to offering the best service and a wide range of options for all our customers, and it’s wonderful to know our team’s efforts are appreciated. We’ll be sure to share your lovely feedback with management and let Colin know about your kind comments.

Yours sincerely,
The Tiles DIY Team

5぀星のうち5の評䟡

Amazing Service

I have brought tiles from the Colchester branch again today and the service was AMAZING, Colin and Kim went above and beyond again for me.

It really is the best tile shop in the Colchester area.

2024幎10月23日
自発的なレビュヌ
5぀星のうち1の評䟡

Tiles DIY did not honour their promises or contract

I have always been happy to post glowing reviews on Trustpilot for companies giving me outstanding service. In this case, the opposite applies. This regards my Tiles DIY order no. SOR00072783 dated 13/3/2024 for Thassos White marble tiles. The sample shown in the Bounds Green branch was a perfect match to our existing tiles and the salesman promised that the ones ordered would be of the same quality. However, on delivery, we were horrified to see that they were far from it. All the boxes were heavily stained – caused by long-term storage in a damp environment [according to the salesman]. Over time, most of the tiles had absorbed this yellow/brown staining. [multiple photos available]. Most of the tiles were extremely poor quality or pitted or scratched or broken. No less than 30 extra boxes were delivered in with the promise they would be better. They weren’t, and the branch manager came himself to inspect them. In the end we could only use 15 sq metres and the salesman came, checked the unused tiles and took them all away with the boxes. Now the Operations Manager has refused to even refund us for the unused tiles, breaking their own contract terms, in my opinion [his email dated 15/8/2024]. Disgraceful. This review, prior to submitting, was hand-delivered to Tiles DIY staff for fact-checking in my presence.

2024幎7月18日
自発的なレビュヌ
5぀星のうち5の評䟡

Absolutely amazing service provided by


Absolutely amazing service provided by tiles diy staff member Shahid at ilford store. Greeted us politely when I visited the store with family, offered us nice hot chocolate. Very polite, very respectful and professional staff he is, helped us with our required tiles coverage area for our property efficiently managed and delivered on time. I personally recommend him for future orders with tiles diy

2024幎10月3日
自発的なレビュヌ
5぀星のうち5の評䟡

The best tiles around London; and Abdul you’re the man 👍

I looked left, right and center for the best tiles at the best prices; that’s when I stumbled across Tiles DIY, actually by complete accident when driving through staples corner. You have the best ceramic and porcelain tiles around not just in the manner but literally in London as far as I’m concerned; so I bought 60 sq meters of Erte Grey tiles, they’re the business. Anyway there’s a guy called Abdul who’s an absolute legend; I want to say thanks again for your help.

2024幎8月29日
自発的なレビュヌ
5぀星のうち1の評䟡

WOULD NOT RECOMMEND

The showroom in Staples corner was great and we saw a tile which we really liked for our new bathroom. ordered this online and received delivery within a timely manner. UNFORTUNATELY, as the pallet was lowered from the van, we saw most of the tiles were already damaged. the driver said contact the company and had to drop the delivery. We had to carry the broken tiles into the house. Communication with tiles DIY was VERY SLOW. Trying to reach anyone on the phone was also a challenge. ultimately they replaced the broken tiles and arranged another delivery. BUT they do not accept collections (even though what they delivered was already damaged). this means we are supposed to dispose of their broken stock. COMPLETELY UNACCEPTABLE. Thank God we didn't order any more from them.

2024幎8月6日
自発的なレビュヌ
Tiles DIY ロゎ

Tiles DIY からの回答

Hi Shai,

Thank you for reaching out to us. We're truly sorry to hear about your experience with Tiles DIY. We strive to offer the best service to all our customers, so it’s disappointing to learn that we fell short in this instance.

When you received your delivery, you noticed some damages in your order. We responded immediately and arranged for replacements to be sent out. While you had 13 damaged tiles, we sent 14 as a gesture of goodwill. Additionally, we upgraded your delivery to next-day service at no extra cost, including an AM slot, also free of charge. Our chat service and phone line, which are available on our website, provide customers with the means to reach out if they have any questions or concerns.

We understand how inconvenient damaged goods can be, and we sincerely apologize for the trouble this has caused. Unfortunately, while we do everything we can to ensure your tiles leave our warehouse in perfect condition, factors beyond our control can sometimes impact them during transit. In this situation, we did our best to mitigate the issue by providing a free replacement and upgrading the delivery service at no additional cost.

Regarding the collection service, we regret that this is not something we offer. We work with a third-party courier who does not provide a collection option. When we spoke over the phone, we felt you understood our position and were satisfied with the explanation, which is why your review was unexpected. However, when we realized you were still unhappy, we contacted you to see if you still had the tiles and wanted them to be collected, even though this is outside our usual services.

We hope this clears things up, and once again, we apologize that your experience with us didn’t meet your expectations. We appreciate your feedback and will use it to improve our services. If you’d like to discuss this further, please feel free to call us at 020 3151 2244 or email us at onlinestore@tilesdiy.co.uk.

Kind regards,
Tiles DIY Team

5぀星のうち5の評䟡

Tiles DIY in Chingford was a rare find

Tiles DIY in Chingford was a rare find. First of all the price beat everyone we tried and the quality of customer service was second to none. From help with choosing the tiles to returning the ones we didn’t use. Great advice also when needed. Over and above what we’ve come to expect from any retailer. Thank you. Can’t recommend highly enough.

2024幎5月23日
自発的なレビュヌ
5぀星のうち5の評䟡

5 star service

I wanted to choose some slabs for my garden. I went to the Bounds Green branch where l found the staff to be extremely helpful, polite, knowledgeable with excellent communication and customer service.

This is the second time l have used this company as previously l purchased my bathroom tiles from them too. I would definitely be coming here again in the future due to the amazing service, unbeatable prices and quality products.

2024幎6月21日
自発的なレビュヌ
5぀星のうち1の評䟡

Awful Company

Awful Company. Sent me the incorrect tiles, not the tiles I ordered from the sample. Therefore I didn't accept the delivery. Over £1500 of tiles purchased and they only refunded £1000. Took off £500 off for delivery charges. Trying to palm me off by saying they sent the correct tiles and that the sample wasn't a good reflection of the tiles they delivered. They are completely different!!!

2024幎6月1日
自発的なレビュヌ
Tiles DIY ロゎ

Tiles DIY からの回答

Hi Mark,

We are truly sorry to hear about your experience at Tiles DIY. We understand your frustration and want to clarify the situation.

You initially ordered a sample, confirmed your satisfaction with it, and proceeded to place an order based on what you received. However, you disputed that the sample was different from the final product. We can assure you that both the sample and the delivered items were identical. The items were not thoroughly checked and unpacked upon delivery, leading to the decision to reject and return them. Since we started stocking this item, we have not encountered any complaints or issues regarding discrepancies between samples and delivered products.

Our product description clearly states that you would be receiving a porcelain product. The issue you raised pertained to your assumption that the product was not porcelain. We urge all customers to thoroughly read the product description before making a purchase to avoid misunderstandings.

To assist you in this situation, we waived the restocking fee for your order and paid this cost ourselves. The collection and redelivery charge for your order was reasonable and aligned with our terms and conditions.

We hope this clears up any confusion.

Kind regards,

5぀星のうち5の評䟡

HIGHLY RECOMMEND

We used the Colchester Branch - What a fantastic shop! Excellent customer service from the moment you walk through the door. Great display of tiles and ranges/options in sizes. Colin and the team helped us with everything from the grade/type/price of tiles, through to refunds for leftover packs and advice on colour of grouts etc. Worked well with Dan, the tiler, to make deliveries etc. flow smoothly. Easy to get to and plenty of parking outside. HIGHLY RECOMMEND this customer friendly store.

2024幎6月15日
自発的なレビュヌ
5぀星のうち5の評䟡

TILES DIY, Bounds Green

My statement is in reference to Bounds Green Tiles DIY N11 2UL.
I had been assisted with getting all my fixtures and fittings from start to finish by the Wonderful Salesman JOHN. Every time I entered the shop JOHN was there and he was always happy to help me no matter what. I had visited the shop 4 times and there was one occasion I spent about an hour in there and JOHN was on hand to show me around and confirm the sizes and textures of all of the items I intended on buying from the Phoenix Catalogue. At no time did JOHN show any dis-interest or impatience.
Having staff like JOHN working for your company is what keeps customers like me happy. Everything I bought has served it's purpose well with regards to the quality and fit.
The team JOHN works alongside being Soner, Luke and two other staff members who were on site I also found to be very professional and polite.

2024幎6月4日
自発的なレビュヌ
5぀星のうち5の評䟡

Abdul at Tiles DIY..

Abdul at Tiles DIY... I think he's at Bounds Green branch now - excellent help and great communication which is important. Thoroughly recommend him and the team... dealing with these guys were one of the easiest parts of our project.

2024幎5月18日
自発的なレビュヌ
Tiles DIY ロゎ

Tiles DIY からの回答

Hi Ril,

Thank you so much for the fantastic review!

Great communication is definitely important, and we're thrilled our team made this aspect of your project a breeze. We'll be sure to pass your kind words on to Abdul – he'll be happy to hear he made such a positive impact!

We truly appreciate your recommendation of Tiles DIY and Abdul. It means a lot to us that we could help make your project easier.

Thanks again,

Tiles DIY Team

5぀星のうち4の評䟡

I highly recommend tiles diy for its


I highly recommend tiles diy for its fast, trustworthy and best service. Neil is the best guy who gave me the best options of tiles for my project.

2024幎4月28日
自発的なレビュヌ
Tiles DIY ロゎ

Tiles DIY からの回答

Hi Dinesh,

Thank you so much for the amazing review! We're so happy to hear that you found our service to be fast, trustworthy, and the best. It truly makes our day to know we've met your expectations.

A special shout-out to Neil for providing you with the perfect tile options for your project! We'll be sure to pass your kind words on to him.

We highly appreciate you taking the time to recommend Tiles DIY. We look forward to helping you with any future tiling needs!

Thanks again,

Tiles DIY Team

5぀星のうち5の評䟡

I have used Tiles DIY multiple times


I have used Tiles DIY multiple times and have had nothing but excellent customer service and products of quality. Have used teh Ilford branch. and have communicated with other branches they have in bounds green etc... They are top guys and ladies

Will recommend

2024幎4月3日
自発的なレビュヌ
Tiles DIY ロゎ

Tiles DIY からの回答

Hi Oz,

Thanks so much for the fantastic review! We're thrilled to hear that you've consistently had excellent customer service and found high-quality products at Tiles DIY.

Hearing kind words like yours about our team across branches truly motivates us. We appreciate you taking the time to share your experience and recommend us. We look forward to helping you with your next tiling project!

Thanks again,

Tiles DIY Team

Trustpilot ゚クスペリ゚ンス

Trsutpilot のレビュヌは誰でも曞くこずができたす。レビュヌを曞いた人には自分の曞いたレビュヌをい぀でも線集したり削陀したりする暩限があり、それらのレビュヌはアカりントがアクティブである限り衚瀺されたす。

䌁業は、自動招埅を介しおレビュヌを䟝頌するこずができたす。この方法で埗られたレビュヌは、本物の経隓に基づいたものであり、確認枈みのラベルが付䞎されたす。

他の皮類のレビュヌに぀いおの詳现はこちらをご䞀読ください。

プラットフォヌム保護のため、専門チヌムず高床なテクノロゞヌを駆䜿しおいたす。停レビュヌずの闘いに぀いおの詳现はこちらをご䞀読ください。

Trustpilot におけるレビュヌ プロセスの詳现に぀いおはこちらをご芧ください。

よいレビュヌを曞くための8぀のヒントをご芧ください。

確認を行うこずで、Trustpilot に投皿されるレビュヌが [LINK-BEGIN-PEOPLE]実圚の人物[LINK-END-PEOPLE] によっお曞かれたものであるこずの保蚌に぀ながりたす。

レビュヌに察しおむンセンティブを提䟛したり、遞択的にレビュヌを䟝頌したりするこずは、TrustScore にバむアスを生む可胜性がありたす。これは 圓瀟のガむドラむンに反したす。

詳现情報