Tilesporcelain レビュー 

Tilesporcelain からの回答

2021年2月24日

Thank you for your review and recommendation.

Kind Regards
Tiles Porcelain Ltd

Tilesporcelain からの回答

2021年2月24日

Thank you for your review and recommendation.

Kind Regards
Tiles Porcelain Ltd

Tilesporcelain からの回答

2021年2月24日

Thank you for your review.

Kind Regards
Tiles Porcelain Ltd

Tilesporcelain からの回答

2021年2月24日

Thank you for your review and recommendation.

Kind Regards
Tiles Porcelain Ltd

Tilesporcelain からの回答

2021年2月16日 に更新

For the world to understand what businesses have to endure and experience throughout a pandemic when some people are obviously desperate.

First this customer wanted to argue with staff aggressively about paying for one more tile than invoiced and received demanding we send this tile for free. We will not send tiles other than what’s been paid and invoiced.

Secondly..... later then aggressively demanded a free bag of adhesive....we will not send for free.

Thirdly then made up a story of 4 tiles being not square demanding a free box of tiles. Customer wasn't willing to return the said tiles or provide any proof. Customer behaved aggressive again frightening staff.

Fourthly the customer then said they would purchase the tiles from a different supplier to finish the job and they would just accept a refund of ONE tile. To the world please note that you cannot just purchase these same shade and colouring specified tiles from anywhere that would finish the job.

You were advised to return your full order for a full refund. Any returned defective tiles all carriage would be refunded. Very simple. But you don’t want to do that because the tiles are laid and your little game to obtain a free bag of adhesive and a refund of x4 tiles did not work. Pathetic Behaviour.

All your telephone conversations have been recorded regarding your threatening bad language.

Finally Tiles Porcelain Ltd conclude that this whole situation is a great example of desperate fraudulent behaviour using this platform as a threat to defraud our company. Tiles Porcelain Ltd will inform the world that we will under no circumstances bow down to aggressive fraudulent behaviour with threats of writing such reviews.

A word of advise to these type of people. Please do not purchase from us and simply shop elsewhere because we will not tolerate such behaviour. Staff don’t need to have to deal with such behaviour. No further time will be dealt with this matter.

Regards
Tiles Porcelain Ltd.

FYI please see all the review that this customer has written to date just incase they delete or edit:

WHAT a lie, the tiles had not been fitted, you just want to look good but the tiles are still available and you want me to post on my own cost which will be ne which you bad quality tiles an
What a Lies,the tiles had not been installed so how can you said I want a refund. I told you to swap it but you want me to pay nearly £100 postage and then you will find all sorts of excuses to not refund it.I offered you the tiles back and it's still available here .You have all sorts of excuses but you are conning people. Even the trading standards have received many complaints from people who have many issues with your tiles. Your staff has told me herself that she has problems at home and I have not invented it. The trading standards will come back to you as they are very busy for the moment and they will look into it because to many complaint for porcelain tiles

Bad and very bad quality tiles and unequal, be careful as S who has a problem working from home because of some issues. The tiles is unequal and even you send all the evidence she has all kind of excuses and talks over you on the phone. If a tiles is not equal ,how can it be customer fault?They sell unequal tiles and don't want to take any responsibility. Many defects tiles that they are selling to innocent

Tilesporcelain からの回答

2021年2月15日

Thank you for your review.

Kind Regards
Tiles Porcelain Ltd

Tilesporcelain からの回答

2021年1月12日 に更新

Please Note Customer deleted first review after Tiles Porcelain Ltd replied so I present to you full history below:

Customers First Review as follows:

“I would strongly advise against buying with this company You should take note that they date driver waits for 20 mins after delivery for you to inspect tiles.A fat lie .My wife told me he drove off straight away. I get home to look at tiles and could not see any cracks until builder pointed out 3 were badly cracked.These tiles MB 11 were recommended after I was looking at dark emperador tiles and came reduced 50% in price .At first glance they looked fine but you have to inspect really carefully for cracks and although builders were able to use 15 of these tiles it was only after grouting that clear flaws were visible .This is totally unacceptable .I bought 25 M2 of floor porcelain tiles from another company without a single crack and 15 M2 of wall tiles from.yet another company of which 2 boxes were clearly broken and I phoned later that day and they replaced with 3 boxes in 5 days.Yes tiles can get damaged but this company was not interested in my complaint as I did not ring them straight away .Avoid like the plague”

Tiles Porcelain Ltd response was as follows:

Let’s look at the true facts surrounding your order. You called our company precisely 35 days after receiving your Marble Tiles to report x3 damaged tiles that you said were damaged on arrival. Astonishingly you then send x3 photos of x3 installed tiles illustrating natural contours in the natural marble tiles that are natural features of marble. You were happy to install these such tiles then decided from an individual personal perspective that you didn’t like these such features in these x3 installed tiles. 35 days after installation you demanded x3 tile replacements and were very rude towards staff of which this behaviour is highly unacceptable. You then write this review lying and twisting things wanting x3 free tiles. Your attitude is appalling and Tiles Porcelain Ltd will not accept such behaviour. You can write your twisted review for the world to see what type of people businesses have to deal with unfortunately. Bang goes the days of people having respect

Regards
Tiles Porcelain Ltd

Customers 2nd response reply after deleting their first original review as follows:

“Who writes such an aggressive reposte in bad English? I was not rude to your staff.I pointed out that your tiles were poor quality .I never asked for new tiles.Why would I want more of the same crap? Tiles that fracture after grouting .Why would I lay down tiles that are already cracked ? Your company has never heard of getting it right first time! Learn from your competitors! My friend I am posting photos of your shocking quality tiles. Any upstanding reputable company would bend over backwards to help customer”

Tiles Porcelain Ltd response:

We will not and cannot accept such disingenuous behaviour and refuse to continue this dialogue. It’s unacceptable and won’t be tolerated. Such platforms are open for abuse and won’t be threatened to give tiles away for free.

Kind Regard
Tiles Porcelain Ltd.

Tilesporcelain からの回答

2021年1月6日

Thank you for your review.

Kind Regards
Tiles Porcelain Ltd

Tilesporcelain からの回答

2021年1月6日 に更新

Tiles Porcelain Ltd will categorically not accept such vile and twisted reviews from such fraudulent predators. We will not play into your threats for financial reimbursements and discounts on tiles that ultimately you were satisfied and installed the tiles. You received marble tiles as sold as advertised as per the samples of which you simply used the natural adorable features in an attempt to defraud our company. We offered you the opportunity to return of which you declined with your threats of review. Then decided to install all the tiles because they are so terrible. Tiles Porcelain Ltd will not tolerate such behaviour. You wanted discount before purchasing of which you were informed that no such discounts existed and behaved ridiculously rude. Then you tried to gain your discount upon receipt of the goods that were all inspected by the warehouse manager before despatch... you making threats of such review. Thanks for your review and a warning to any other pandemic opportunistic fraudsters. Absolutely disgraceful behaviour and such people are advised to shop elsewhere.

Regards
Customer Services Manager

Tilesporcelain からの回答

2021年1月5日

Thank you for your review.

Kind Regards
Tiles Porcelain Ltd

Tilesporcelain からの回答

2020年11月17日

Thank you for your review and allowing us the opportunity to reply. I am pleased we were able to resolve any concerns regarding the product received and wish you the very best of luck with your tiling project.

Kind Regards
Tiles Porcelain Ltd.

Tilesporcelain からの回答

2020年11月17日

Thank you for your review and recommendation.

Kind Regards
Tiles Porcelain Ltd

Tilesporcelain からの回答

2020年11月17日

Thank you for your review.

Kind Regards
Tiles Porcelain Ltd

Tilesporcelain からの回答

2020年11月17日

Thank you for your review and recommendation.

Kind Regards
Tiles Porcelain Ltd

Tilesporcelain からの回答

2020年10月28日

Thank you for your review and recommendation.

Kind Regards
Tiles Porcelain Ltd

Tilesporcelain からの回答

2020年10月26日

Thank you for your review.

Kind Regards
Tiles Porcelain Ltd

Tilesporcelain からの回答

2020年10月26日

Thank you for your review.

Kind Regards
Tiles Porcelain Ltd

Tilesporcelain からの回答

2020年10月26日

Thank you for your review.

Kind Regards
Tiles Porcelain Ltd

Tilesporcelain からの回答

2020年10月26日

Thank you for your review.

Kind Regards
Tiles Porcelain Ltd

Tilesporcelain からの回答

2020年10月26日

Thank you for your review.

Kind Regards
Tiles Porcelain Ltd