Timbuk2 レビュー 

Timbuk2 からの回答

2026年3月30日

Thank you for your kind words! We’re glad you’re happy with the quality and truly appreciate your support.

Timbuk2 からの回答

2026年3月30日 に更新

Thank you for bringing this to our attention—we’re really sorry to hear that your custom strap wasn’t included with your order.

This definitely isn’t the experience we want for you, especially after selecting a custom add-on. We’re already looking into what happened and will be reaching out to you as soon as possible to make this right.

We appreciate your patience and the opportunity to fix this for you.

Timbuk2 からの回答

2026年3月30日

Thank you so much for sharing your experience—we’re really glad we could help get your backpack back in action!

It’s great to hear that our team was able to guide you quickly and that the drop-off option in Livermore made things even easier. We know repairs can sometimes feel uncertain at the start, so we’re especially happy everything came together smoothly and much faster than expected.

We truly stand behind our lifetime warranty, and it means a lot to hear that the process felt straightforward and hassle-free compared to other brands. That backpack clearly has some history behind it, and we’re honored to keep it going strong.

If you ever need us again (hopefully not too soon!), we’ll be here—and we’d love to welcome you back for your next Timbuk2 piece whenever you’re ready.

Timbuk2 からの回答

2026年3月30日

Thank you so much for your kind words! We’re thrilled to hear your bag arrived quickly and that you’re loving it. It means a lot to know your previous Timbuk2 bag lasted you 10 years—that’s exactly the kind of durability we strive for. We truly appreciate your continued support!

Timbuk2 からの回答

2026年3月30日

Thank you for sharing your feedback—we’re really sorry to hear that the backpack didn’t work out for you and caused discomfort. That’s definitely not the experience we want for our customers.

Fit and comfort can vary quite a bit depending on body type and how a bag sits, and we understand how frustrating it is when something just doesn’t feel right—even before adding any gear.

We’d really appreciate the chance to make this right and hear your feedback on the one you returned. If you’re open to it, please reach out to us at customerservice@timbuk2.com, and our team will be happy to assist with recommendations or next steps.

Thanks again for your honest feedback—it helps us continue to improve.

Timbuk2 からの回答

2026年3月30日

Thank you so much for your kind words! We’re thrilled to hear you love the backpack—it means a lot to us. Enjoy it, and we appreciate your support!

Timbuk2 からの回答

2026年3月30日

Thank you so much for sharing this incredible feedback! We’re thrilled to hear that Marlene was able to help you get your messenger bag back in action—especially after 14 years of use. That kind of longevity is exactly what we aim for, and it means a lot to know your bags have stood the test of time.

Marlene will be delighted to hear your kind words. Our support team takes great pride in making sure every customer gets the right solution quickly, and it’s wonderful to see that reflected in your experience.

We’re also honored to have earned your family’s loyalty across six Timbuk2 products—no correction needed, we’ll gladly take the upgrade! Thank you for trusting us over the years and for recognizing our commitment to quality and standing behind what we make.

Here’s to many more years of adventures with your gear!

Timbuk2 からの回答

2026年3月27日

Thank you so much for your thoughtful review! We're glad to hear you found our website easy to use and that the customer feedback and detailed product information helped you make your decision. We know choosing the perfect backpack can be tough, so it means a lot to hear that those features made a difference. We hope you love your new bag once it arrives—thanks again for choosing us!

Timbuk2 からの回答

2026年3月27日

Thank you so much for sharing this! We love hearing how well the bag is holding up under real-world use—especially with such a heavy daily load. It’s great to know the build quality is delivering on durability and reliability over time. We designed it to handle exactly this kind of demand, so your experience means a lot. Appreciate you putting it to the test!

Timbuk2 からの回答

2026年3月26日

Thanks so much for sharing this—taking your Spire Laptop Backpack 2.0 on a 3-week trip through Africa is the kind of real-world test we love to hear about. It’s awesome that it handled everything from full packing duty to snowboarding day trips while still feeling sleek and comfortable. And we’re especially glad to hear your gear stayed dry along the way—that’s exactly what it’s built for. Appreciate you putting it through its paces and bringing it along for the adventure!

Timbuk2 からの回答

2026年3月26日

Thank you for your feedback! We’re glad to hear you’re enjoying the backpack. It’s great to know it’s meeting your expectations, and we appreciate you taking the time to share your thoughts. Enjoy using it!

Timbuk2 からの回答

2026年3月26日

Thank you so much for your kind words! We’re thrilled to hear you’re loving the style and durability—it’s exactly what we aim for. Your feedback means a lot to us, and we hope you continue to enjoy it for a long time!

Timbuk2 からの回答

2026年3月26日

Thank you so much for your kind words! We’re thrilled to hear you love your bags and had a positive overall experience. We truly appreciate your patience and understanding regarding the timing, and we’re always working to improve our turnaround. Your feedback means a lot to us, and we’re grateful for your support!

Timbuk2 からの回答

2026年3月26日

Thank you for your thoughtful feedback. We’re glad to hear you found the build quality to be solid, but we’re sorry the zipper size and accessibility—especially on the top pocket—didn’t meet your expectations. Your insight about making that pocket deeper is especially helpful, and we’ll be sure to share it with our design team as we continue to improve. We appreciate you taking the time to share your experience.

Timbuk2 からの回答

2026年3月26日

Thank you so much for your kind words! We're thrilled to hear your custom bag arrived quickly and turned out exactly as you envisioned. It means a lot to know you're happy with the quality and design. Enjoy your bag, and we truly appreciate your support!

Timbuk2 からの回答

2026年3月26日

Thanks for the great review—we’re glad you’re loving the quality, laptop protection, and travel-friendly size.

We hear you on the interior pockets and access. That’s really helpful feedback, and we’ll share it with our product team.

If you have any more thoughts, feel free to reach out—we’d love to hear them.

Thanks again for choosing Timbuk2!

Timbuk2 からの回答

2026年3月25日

Thank you for your kind words! We’re so glad to hear you’re enjoying the bag and that the customization options added to the experience. It’s great to know you expect many years of use from it—that’s exactly what we aim for. We truly appreciate your support!

Timbuk2 からの回答

2026年3月25日

Thank you for your kind feedback! We’re so glad to hear the bag has been so versatile for you. It’s great to know it’s meeting your needs so well. We truly appreciate your support!

Timbuk2 からの回答

2026年3月25日

Thank you for your feedback! We’re glad to hear you found the product well made and sturdy. It’s great to know you’re happy with it—we appreciate your support!

Timbuk2 からの回答

2026年3月25日

Thank you for your thoughtful feedback! We’re so glad to hear that you’re enjoying the roomy design, practical pockets, and improved clasps. It’s especially great to know this bag feels like a step up from your first TB2 purchase—your continued support means a lot to us. We appreciate you taking the time to share your experience!