Timbuk2 レビュー 

Timbuk2 からの回答

2026年4月3日

Hi there—we’re reaching out to follow up on your review. We’re really glad to hear the purchasing process was smooth and that you’re happy with the size of the bag.

We’re sorry the strap loosened while you were walking—that’s definitely not the experience we want for you. We’d love to help resolve this. We are reaching out to you for more information and to help find you a positive solution.

Thanks again for your feedback—we appreciate you giving us the chance to make this right.

Timbuk2 からの回答

2026年4月2日

Thank you so much for your continued support—we love hearing from longtime customers like you!

It’s amazing to know your original bag lasted over 20 years—that’s exactly the kind of durability we aim for. And we’re glad you’re enjoying your new one overall.

We really appreciate your feedback on the tracking experience and the shoulder pad. We understand how both could be frustrating, and we’ll make sure to pass this along to our team so we can improve clarity and reliability moving forward.

Thanks again for choosing Timbuk2 (twice!)—and hopefully this one earns another couple of decades with you, even if your friends have opinions about it

Timbuk2 からの回答

2026年4月2日

Thank you so much for your kind words! We're thrilled to hear that your husband loves the bag. It means a lot to us, and we truly appreciate you taking the time to share your experience. Enjoy!

Timbuk2 からの回答

2026年4月2日

Thank you so much for your kind words! We're thrilled to hear that you found our website easy to use and that you're enjoying the bags. We appreciate your support and look forward to serving you again!

Timbuk2 からの回答

2026年4月1日

Thank you so much for sharing this! We’re thrilled to hear that creating your custom bag was such an easy and enjoyable experience—and even more special that it made a great Christmas gift. It means a lot to us that your boyfriend loved it and that the quality met your expectations. We truly appreciate your support!

Timbuk2 からの回答

2026年4月1日

Thank you so much for your kind words! We’re thrilled to hear your bag has held up so well through your regular commutes—and even more excited that you chose Timbuk2 again for your daughter as she gets into biking. That kind of trust means a lot to us. We hope both of you continue to enjoy many miles ahead!

Timbuk2 からの回答

2026年4月1日

Thanks for your feedback—we’re sorry to hear this backpack hasn’t met your expectations.

We’d like to learn more about what’s going on and help find a positive solution for you. We’re reaching out to you directly, but feel free to reply here with any additional details or photos.

Appreciate you sharing this with us.

Timbuk2 からの回答

2026年4月1日

Thank you so much for your thoughtful review! We’re thrilled to hear you enjoyed the custom bag creation process and that everything arrived on time. It’s great to know the materials and craftsmanship met your expectations.

We also appreciate your helpful note about sizing—double-checking measurements is definitely a great tip for future customers. Thanks again for your support, and we’re so glad you’re enjoying your bag!

Timbuk2 からの回答

2026年4月1日

Thanks for your feedback — we’re really sorry to hear this bag didn’t meet your expectations, especially after your past positive experiences with us.

The broken buckle isn’t something we expect, and we’d like to take a closer look. We’re reaching out to you directly to gather a few more details and help make this right.

We also appreciate your thoughts on the shoulder pad and design changes — that feedback is important to us.

Timbuk2 からの回答

2026年4月1日

Thanks so much for your kind words! We’re glad to hear you’re loving your bag and finding it both versatile and practical. It’s great to know the pockets and compartments are making it easy to stay organized while keeping your essentials secure. Enjoy using it, and we appreciate you taking the time to share your experience!

Timbuk2 からの回答

2026年4月1日

Thank you for being with Timbuk2 since the 90s—that kind of loyalty means everything to us. We’re thrilled to hear our bags have continued to deliver on quality and versatility over the years. Here’s to many more adventures together!

Timbuk2 からの回答

2026年4月1日

Thank you for being with Timbuk2 since the 90s—that kind of loyalty means everything to us. We’re thrilled to hear our bags have continued to deliver on quality and versatility over the years. Here’s to many more adventures together!

Timbuk2 からの回答

2026年4月1日

Thank you for being with Timbuk2 since the 90s—that kind of loyalty means everything to us. We’re thrilled to hear our bags have continued to deliver on quality and versatility over the years. Here’s to many more adventures together!

Timbuk2 からの回答

2026年4月1日

Thanks so much for your kind words! We’re glad to hear the bag is working perfectly for your train commute—exactly what it was designed for. Appreciate you taking the time to share your experience!

Timbuk2 からの回答

2026年4月1日

Thanks for your feedback—we’re sorry to hear the new shoulder strap isn’t working well for you. We understand how frustrating that can be.

Our team will be reaching out to you directly to learn more and help find a solution.

Timbuk2 からの回答

2026年4月1日

Thank you so much for your kind words! We're glad to hear the bag met your expectations and that you enjoyed the customization options—it’s something we take a lot of pride in. We appreciate your support and hope you enjoy your bag for a long time!

Timbuk2 からの回答

2026年4月1日

Thank you so much for your kind words! We’re thrilled to hear you love the bag and that it arrived quickly. Enjoy it, and we hope to see you again soon!

Timbuk2 からの回答

2026年4月1日

Thank you so much for your kind words! We're glad you like the design and quality—it means a lot to us. We appreciate your support!

Timbuk2 からの回答

2026年4月1日

Thank you for your kind words! We’re thrilled to hear you’re happy with the quality—your support means a lot to us.

Timbuk2 からの回答

2026年4月1日

Thank you for your feedback! We're glad to hear our customer service team was able to respond quickly and assist you with your replacement part. We appreciate your support and are always here if you need anything else.