Timbuk2 makes exceptional bagsâthe materials are premium, durable, and thoughtfully designed for everyday use. What truly sets them apart is their customer support and lifetime warranty. When I ran in... ãã£ãšèŠã
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I have a 18(!) year old messenger bag I got graduating from my grad program. It had a lining that worked well but started to break down just from the natural wear over that time. Everything else a... ãã£ãšèŠã
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I am so grateful that Timbuk2 was able to repair my bag. Clearly the lining was deteriorating because of age (14 years old) and they were able to repair it for the low cost of $25 with free shipping b... ãã£ãšèŠã
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My husband bought a bag from the UK sight. It arrived and upon receiving it realised he did not like the strap and so immediately requested a returns label or an RMA all emails have fallen on deaf ear... ãã£ãšèŠã
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Born and bred on the backs of San Francisco bike messengers, Timbuk2 builds tough-as-Hell backpacks, messengers, travel bags, and accessories designed to outlast you. Free Shipping and Lifetime Warranty.
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San Francisco, ç±³åœ
- 1(800) 865-2513
- customerservice@timbuk2.com
- www.timbuk2.com
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Fast and friendly service
Fast and friendly service! Love my old messenger bag, thanks for helping to keep it alive ð
2026幎7æ16æ¥
Timbuk2 ããã®åç
Thank you for the kind words! We're so glad we could help keep your messenger bag going. Here's to many more adventures together!
Customization was a great experience
Ordering the custom messenger bag was fun, and easy. There were so many neat customizations. Truly fantastic making my vision become a reality!
2026幎7æ15æ¥
Timbuk2 ããã®åç
We're so glad you enjoyed the customization experience! Thank you for trusting us with your vision. We hope you love your one-of-a-kind bag for years to come!
Good, sturdy messenger bags
I love the custom messenger bags and that they arrive so quickly. The stitching is strong and the bag is well organized. I now have my signature set. I think they are going to last for a very long time. ￌￌ
2026幎3æ27æ¥
Timbuk2 ããã®åç
We're so glad your custom messenger bags have been such a great fit! Thank you for your kind words about the quality and organization. We hope they're with you for years to come!
Easy to get warranty repairs completed
Easy to get warranty repairs reviewed and, great communication for options, quick repairs work and shipping.
2026幎7æ15æ¥
Timbuk2 ããã®åç
Thank you for your kind words! We're so glad the repair process was easy from start to finish and that our team could get your bag back to you quickly. We really appreciate your support and hope you enjoy many more adventures with your bag!
Delivery time way too long.
Ordered a Classic Messenger bag on July 4. It was delivered today, on July 15.
2-5 business days, as written on the homepage, is not very accurate.
2026幎7æ15æ¥
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Timbuk2 ããã®åç
We're sorry your order took longer than expected to arrive. Our standard processing time is 2â5 business days before an order ships, and transit time is additional. We understand the confusion and appreciate you taking the time to share your experience.
The Timbik2 Scholar Convertible Backpack is the BEST!!!
This review is for a recent purchase. I'm leabving it here because the review link in the email did not work:
For a while I had been looking for the perfect backpack. I believe I have found it in the Scholar Convertible Backpack! The backpack is exceptional, not too big, not too small and rthe extended hand straps allow you to hold it as a tote if you don't want to use the back straps. Love the bag!!
2026幎6æ24æ¥
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Timbuk2 ããã®åç
Thank you so much for sharing this! We're sorry the review link gave you trouble, but we're so glad you found a place to leave your feedback. It means a lot to hear your new bag checked all the boxes for you. Enjoy!
Timbuk2 ããã®åç
Thanks for the love! We know that classic swirl logo brings back a lot of great memories. We appreciate you being part of the Timbuk2 journey!
Great warranty repair policy!
They fixed the broken zipper on a bag for free that I'd bought many years ago without proof of purchase! The whole process was very easy.
2026幎7æ10æ¥
Timbuk2 ããã®åç
Thank you for the kind words! We're so glad we could get your bag back in action and make the repair process a smooth one. Thanks for being part of the Timbuk2 community!
Timbuk2 ããã®åç
Thank you so much! Your support means the world to us. We're so glad you're part of the Timbuk2 family!
Very quick service
Very quick service. I'll hold my final review once I see the product. I currently have a Timbuk2 backpack which I thoroughly love. I expect the same with this luggage.
2026幎7æ8æ¥
Timbuk2 ããã®åç
Thank you for your review! We're glad your order arrived quickly, and we're even happier to hear you've been loving your Timbuk2 backpack. We hope your new luggage lives up to those same expectations, and we look forward to hearing what you think once you've had a chance to use it. Safe travels!
What an amazing company!
What an amazing company!! I've had a Timbuk2 messenger bag for almost 20 years and absolutely loved it to death - almost literally. Rather than put it in a landfill, I asked if it could be repaired. The exterior was in almost perfect shape still (a huge testament to the durability of the brand) but the lining had gotten brittle over time and was coming apart. I sent it in and for a very small fee they completely redid the lining and sent it back. It's like a new bag!! I can't recommend these bags enough. Tough as nails and amazing company values.
2026幎7æ1æ¥
Timbuk2 ããã®åç
Thank you so much for your kind words! We're thrilled our repair team was able to give your messenger bag a second life. Thank you for supporting our mission to keep great gear in use, and here's to many more years of adventures together!
Iâve had my bag for 15 years and usedâŠ
Iâve had my bag for 15 years and used it almost daily. The straps finally started giving away and I shipped it back and they repaired it for free. You get what you pay for!
2026幎7æ2æ¥
Timbuk2 ããã®åç
Thanks for being part of the Timbuk2 family for 15 years! We're so glad we could get your bag repaired and back to you. Here's to many more years of adventures!
I bought a Timbuk2 laptop backpack 12+âŠ
I bought a Timbuk2 laptop backpack 12+ years ago and the zipper eventually failed. I contacted Timbuk2 and they accepted it for warranty repair. They had it repaired so well I can't tell the zipper was replaced. It was back in my hands in no time!
2026幎6æ30æ¥
Timbuk2 ããã®åç
Thanks for sharing! We're so glad we could get your backpack back in action. Here's to many more years of adventures with it!
Customer service is always better whenâŠ
Customer service is always better when itâs humans , thank you!
2026幎7æ1æ¥
Timbuk2 ããã®åç
Thank you for your feedback! We appreciate you taking the time to share your thoughts. We're glad you had a positive experience. Thank you for choosing Timbuk2!
Impractical repair process because of US tariffs
Because of US tariffs, it is currenly difficult for people living in Canada to send out items to be repaired down in the U.S. as per current Timbuk2 process.
The company should seriously examine the possibililty of out sourcing repairs in Canada for Canadian clients.
2026幎6æ30æ¥
Timbuk2 ããã®åç
Thank you for taking the time to share your feedback. We understand your concerns about the challenges Canadian customers may face when sending items to the U.S. for repair, particularly with the current tariff situation. We appreciate your suggestion regarding repair options in Canada and will be sure to share it with our team as we continue to evaluate ways to improve the repair experience for all our customers.
The service I received at the TorontoâŠ
The service I received at the Toronto store was professional and respectful. I am a 70 year old man and being ignored or treated with impatience is not uncommon for me. The young woman who helped me manage this situation was remarkable.
2026幎6æ5æ¥
Timbuk2 ããã®åç
Thank you so much for sharing this. We're thrilled to hear you had such a positive experience at our Toronto store. We'll be sure to pass your kind words along to the teamâit's wonderful to know our staff made you feel welcomed, respected, and well taken care of. We truly appreciate your support!
Itâs nice to be able to customize myâŠ
Itâs nice to be able to customize my bag with colors and options. I had one of these bags about 20 years ago and I missed having a messenger bag.
2026幎6æ26æ¥
Timbuk2 ããã®åç
Thanks for coming back to Timbuk2 after all these years! We're so glad you're enjoying the customization options and hope your new messenger bag serves you well for many years to come.
Theyâre honest about how slow they are
Theyâre honest, they said on their website it could take 5 days to make a shipping label, and it did in fact take 5 days to make a shipping label. For FedEx. Whose job it is to make shipping labels.
Still havenât dropped my package off at a pickup location though.
2026幎6æ27æ¥
Timbuk2 ããã®åç
Thanks for your feedback. We know waiting isn't ideal, and we appreciate your patience. Our processing time is noted on our website so we can set clear expectations, but we understand that doesn't make the wait any less frustrating. We hope your order arrives soon and that it's worth the wait.
I've been a Timbuctoo customer for 20+âŠ
I've been a Timbuctoo customer for 20+ years. The product speaks for itself. Customer service is always top-notch. I love that's an American base company and I'm always promoting it amongst my friends. Thank you for being there and thank you for your service. You guys are top-notch.
2026幎6æ27æ¥
Timbuk2 ããã®åç
Thank you for your incredible support over the past 20+ years! We're grateful for your loyalty and kind words. It means so much to have you recommending us to your friends. Thanks for being part of the Timbuk2 family!
Please move the grab handle
Love the look of their messenger bags.
Love the fabric choices and colors for the custom option. I have bought 2 custom ones...
But the grab handle sits so low on the back of the bag that if you have a laptop in it, it carries by the handle like a cake carrier (Flat instead of vertical). They are sooo close to amazing. Please test and consider lifting the grab handle up a bit. Thank you
2026幎6æ26æ¥
Timbuk2 ããã®åç
Thanks for your thoughtful feedback and for customizing not just one, but two of our messenger bags! We're glad to hear you love the look, fabrics, and color options. Feedback like yours is incredibly valuable, and we appreciate you taking the time to share your experience.
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