Timbuk2 makes exceptional bagsâthe materials are premium, durable, and thoughtfully designed for everyday use. What truly sets them apart is their customer support and lifetime warranty. When I ran in... ãã£ãšèŠã
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I have a 18(!) year old messenger bag I got graduating from my grad program. It had a lining that worked well but started to break down just from the natural wear over that time. Everything else a... ãã£ãšèŠã
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I am so grateful that Timbuk2 was able to repair my bag. Clearly the lining was deteriorating because of age (14 years old) and they were able to repair it for the low cost of $25 with free shipping b... ãã£ãšèŠã
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My husband bought a bag from the UK sight. It arrived and upon receiving it realised he did not like the strap and so immediately requested a returns label or an RMA all emails have fallen on deaf ear... ãã£ãšèŠã
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Born and bred on the backs of San Francisco bike messengers, Timbuk2 builds tough-as-Hell backpacks, messengers, travel bags, and accessories designed to outlast you. Free Shipping and Lifetime Warranty.
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San Francisco, ç±³åœ
- 1(800) 865-2513
- customerservice@timbuk2.com
- www.timbuk2.com
4.2
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Timbuk2 worked very nicelyâŠtook it fromâŠ
Timbuk2 worked very nicelyâŠtook it from SoCal to Minnesota to Austin then back homeâŠall packing held nicely and worked very well!
2026幎5æ28æ¥
Timbuk2 ããã®åç
Thanks for sharing your experience! We're happy to hear your bag performed well through every leg of your trip. Here's to many more adventures!
Very streamlined and simple bag repairâŠ
Very streamlined and simple bag repair experience with Timbuk2. This started with a very helpful call with a customer care agent and then with a simple form completed online in about 4 minutes. Staff at your Toronto store were very helpful and friendly with the drop off for shipping. Timbuk2 then kept me informed every step of the way with email updates on the repair process and finally return shipping. This is why Timbuk2 makes the best bags on the planet and why I will continue to be a loyal customer into the future.
2026幎6æ25æ¥
Timbuk2 ããã®åç
We're thrilled to hear your repair experience was smooth from start to finish and that our Customer Experience team and Toronto store were able to help along the way. Your loyalty means the world to us, and we're honored to keep your Timbuk2 gear going strong for years to come. Thanks for being part of the Timbuk2 family!
Speedy service
I sent a bag in for repair. When it was received I was told 6 to 10 weeks for the repair. It has been less than two weeks and the bag is on it way back to me. I love this bag, I am a teacher and I use it everyday. So nice to see a company that stands by their product and treats their customers so well.
2026幎6æ23æ¥
Timbuk2 ããã®åç
Thank you for your wonderful review! We're so happy we could get your bag back to you ahead of schedule. It means a lot to know it's a part of your everyday life, and we're grateful for your support. Wishing you many more years of adventures with your Timbuk2 bag!
Great value at a fair price.
Well designed and easy to navigate web shopping experience. I needed a moderately sized over the shoulder and the medium flight messenger bag suited. Great value at a fair price. I've bought and used Timbuk2 bags and luggage for fifteen years plus. Thoughtfully designed, functional and rugged. I've never regretted my purchases. A+
2026幎6æ20æ¥
Timbuk2 ããã®åç
Thank you for your loyalty and support over the years! We're delighted that the Flight Messenger was the right fit and we look forward to being part of your adventures for many years to come!
As always Timbuktu is consumer friendlyâŠ
As always Timbuktu is consumer friendly and focused. Providing great products and solutions.
2026幎6æ23æ¥
Timbuk2 ããã®åç
Thank you for the great feedback! We're glad to hear you continue to have positive experiences with us. We appreciate your support and look forward to serving you again.
Excellent Service!
The life time warranty is very nice. Service team respond quickly and repair it pretty fast!
2026幎6æ23æ¥
Timbuk2 ããã®åç
Thank you so much for your kind words! We're thrilled to hear you had a great experience with our lifetime warranty process. Providing quick, helpful service and getting your bag back to you as soon as possible is always our goal. We truly appreciate your support and thank you for choosing Timbuk2!
Timbuk2 ããã®åç
Thank you for your feedback. We understand the wait can be frustrating. Our order processing time is typically 2â5 business days before shipment, and delays can occasionally extend processing times during high-volume periods. We apologize for the longer-than-expected wait and appreciate your patience while your order moves through the fulfillment process.
Timbuk2 ããã®åç
Thank you for the review! We're so glad you love the bags and the ability to customize them. Creating something that's uniquely yours is one of our favorite parts of what we do. Thanks for your support and for being part of our community!
Such responsive and helpful interactionâŠ
Such responsive and helpful interaction with the support group. I'm very impressed.
2026幎6æ18æ¥
Timbuk2 ããã®åç
We appreciate the feedback! Itâs great to hear our support team made a strong impression. Thanks for trusting us and for sharing your experience!
Timbuk2 ããã®åç
We're glad to hear the warranty process was simple and straightforward. We stand behind our products and strive to make getting support as easy as possible when it's needed. We appreciate your support and hope your bag continues to serve you well for years to come!
Warranty repair process is one of the strongest in the industry
The best backpack to own - I have 3 backpacks from Timbuk2, and the fourth one is coming soon - and their warranty repair process is one of the strongest in the industry. Trust me, if someone values repairability, longevity, and a company that actually stands behind its gear, Timbuk2 is hard to beat, and I told all of my friends about it.
2026幎6æ18æ¥
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Timbuk2 ããã®åç
Thank you for the amazing review and for your continued support! We're honored to have earned your trust across multiple backpacks. It's great to hear our warranty and repair program has made a difference, and we truly appreciate you recommending us to your friends. Enjoy backpack number four!
Sam and the rest of repair team madeâŠ
Sam and the rest of repair team made sure that my experience went smoothly. They were accommodating to my school situation and got my bag repaired and sent to me in timely manner ! Overall 10/10 support
2026幎6æ18æ¥
Timbuk2 ããã®åç
Thank you for the kind words! We're glad we could help and work around your school schedule to get your bag repaired and back to you quickly. We appreciate your support!
Timbuk2 service on a 15 year old bag!
Timbuk2 serviced my bag from 15 years ago, for $25. The interior material was peeling off and they were able to replace either the material, or the bag I'm not quite sure which. Either way, it's a great small bag and I'm glad I'll get to use it again! Just wish I didn't have to pay to ship it!
2026幎5æ27æ¥
Timbuk2 ããã®åç
Thank you for the review! We're glad we could help get your bag back into service after 15 years and that you'll be able to enjoy it for many more to come. Thanks again for giving us the opportunity to keep your bag going strong!
I have onlythe best reviews for yourâŠ
I have onlythe best reviews for your products, as I have been your customer for over 20 years (this is my third order of your Die hard bags). I appreciate how easy it is to make an online order of a custom messenger bag and the speed at which it was shippedâŠ
On a personal level I prefer the Hook version of closing the flap instead of plastic fasteners.. wish this was also customable⊠Still⊠thanks for the good work
2026幎6æ17æ¥
Timbuk2 ããã®åç
Thank you for your loyalty and support over the years! We're glad you've enjoyed our bags and ordering experience. Thanks again for your continued support!
Timbuk2 ããã®åç
Thank you for the kind words! We're delighted to hear you've had a great experience.
We like the quality of their productsâŠ
We like the quality of their products and have backpacks for the whole family. They are great for traveling.
2026幎6æ16æ¥
Timbuk2 ããã®åç
Thank you for your kind words! We appreciate your support and look forward to being part of many more journeys ahead!
Amazing customer service
2026幎6æ15æ¥
Timbuk2 ããã®åç
Thank you for your kind words! We're thrilled to hear you had an amazing experience with our customer service. We truly appreciate your support and look forward to serving you again in the future!
Terrible Customer Service
My husband bought a bag from the UK sight. It arrived and upon receiving it realised he did not like the strap and so immediately requested a returns label or an RMA all emails have fallen on deaf ears. Absolutely no response what so ever. Not even an acknowledgment shocking customer service and you only get 14 days to return items.
2026幎6æ15æ¥
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Timbuk2 ããã®åç
Thank you for bringing this to our attention, and we're very sorry to hear about your experience.
It appears that your purchase was made through our European partner's website. We understand how frustrating it must be to request a return immediately after delivery and then receive no response, especially when the return window is limited.
We have reached out to our European partner on your behalf and asked them to review your case and contact you directly regarding your return request. We apologize for the lack of communication you've experienced, as this is not the level of service we expect our customers to receive.
Thank you for your patience, and we hope to have this resolved for you as quickly as possible.
Timbuk2 ããã®åç
Thank you for sharing! Weâre glad everything was easy to navigate and arrived quickly.
I have a 30 yr old messenger bag
I have a 30 yr old messenger bag. The stitching started to come apart.
I emailed these guys, filled out the information requested to the best of my abilities (30 yrs ago, I can't remember where I bought this bag). The warrantied it. I sent it in, they fixed it and shipped it back. No cost for the repair.
Best investment ever
2026幎6æ9æ¥
Timbuk2 ããã®åç
Thank you for your kind words! Weâre thrilled we could repair your bag and keep something so well-loved going after all these years. Thank you for trusting us with it and for taking the time to share your story!
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