Timbuk2 makes exceptional bagsâthe materials are premium, durable, and thoughtfully designed for everyday use. What truly sets them apart is their customer support and lifetime warranty. When I ran in... ãã£ãšèŠã
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I have a 18(!) year old messenger bag I got graduating from my grad program. It had a lining that worked well but started to break down just from the natural wear over that time. Everything else a... ãã£ãšèŠã
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I am so grateful that Timbuk2 was able to repair my bag. Clearly the lining was deteriorating because of age (14 years old) and they were able to repair it for the low cost of $25 with free shipping b... ãã£ãšèŠã
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My husband bought a bag from the UK sight. It arrived and upon receiving it realised he did not like the strap and so immediately requested a returns label or an RMA all emails have fallen on deaf ear... ãã£ãšèŠã
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Born and bred on the backs of San Francisco bike messengers, Timbuk2 builds tough-as-Hell backpacks, messengers, travel bags, and accessories designed to outlast you. Free Shipping and Lifetime Warranty.
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San Francisco, ç±³åœ
- 1(800) 865-2513
- customerservice@timbuk2.com
- www.timbuk2.com
4.2
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Good quality product
Good quality product. Decent if not quick shipping. Company has proven track record for reliability and design. You get what you pay for.
2026幎5æ23æ¥
Timbuk2 ããã®åç
Thank you for your review! We're glad to hear you're happy with the quality, design, and reliability of the product. Thanks for choosing us!
Excellent service
Excellent service. Great communication. I would buy again in a heartbeat.
2026幎5æ19æ¥
Timbuk2 ããã®åç
Thank you for your wonderful review! We're thrilled to hear that you had an excellent experience and that our communication met your expectations. Your kind words mean a lot to our team. We truly appreciate your support and look forward to serving you again in the future!
Stop sending âwe say you lookingââŠ
Stop sending âwe say you lookingâ emails! Itâs creepy!
2026幎5æ28æ¥
Timbuk2 ããã®åç
Weâre sorry those emails came across that way. We never want our communications to feel intrusive, and we appreciate the candid feedback. Weâll pass this along to the team for review.
Timbuk2 ããã®åç
Thank you so much for your positive review! Weâre delighted to hear that our customer service and warranty support met your expectations. Providing flexible and reliable support is very important to us. Thanks again for your trust and support â we truly appreciate it! ð
Getting ingored for warranty service unusable backpack
In 2021 I bought a bike parker pack from Timbuk2. March 2026 the zipper broke on the backpack. I contacted timbuk2 to see if it was possible to repair the backpack. I bought the backpack on the promise that it could be repaired if it broke years later.
I tried contacting timbuk2 through multiple way to get them to repair the backpack. They are not responding to me in any way. I am being left ignored and with a unusable backpack.
Currently on may 2026 I still have not received any response about warranty or repair or anything. They are ignoring me.
The backpack was nice but the warranty service is horrible.
2026幎5æ28æ¥
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Timbuk2 ããã®åç
Weâre very sorry to hear about your experience and the lack of response youâve received. This is not the level of service we aim to provide, especially for customers who have trusted our warranty and repair commitment over the years.
We appreciate you bringing this to our attention, and weâd like to make this right. Please reach out to us at customerservice@timbuk2.com with your contact information and a supervisor will review your Bike Parker Pack repair and warranty options.
Thank you for your patience, and we apologize again for the frustration and inconvenience this has caused.
High quality custom bag, great value
Super high quality backpack with custom colors. Arrived earlier than expected and looks great. I've traveled with it a few times now and it still looks like new. All bags of this type are expensive, but this one feels actually worth it.
2025幎10æ15æ¥
Timbuk2 ããã®åç
Thank you for the thoughtful review! Weâre so glad to hear your custom backpack arrived early and has held up so well through your travels. We put a lot of care into both the build quality and the customization experience, so itâs great to know the bag feels like it's worth the investment. We appreciate your support and hope it continues to travel well with you for years to come!
Easy navigation and free shipping
Simple to find the part I need and free shipping even for low value items
2026幎5æ20æ¥
Timbuk2 ããã®åç
Thank you for your review! We're glad to hear you found it easy to navigate our site and quickly locate the part you needed. Offering free shipping, even on smaller orders, is something weâre happy to provide to make the experience even better. We appreciate your support and look forward to serving you again!
I love their bags
I love their bags, and the shopping experience with them is high level. Professional people making a professional, long-lasting product. You will love your Timbuk2 bag for a long time. A worthwhile investment. I can't say enough about them!
2026幎5æ8æ¥
Timbuk2 ããã®åç
Thank you so much for the incredible review! Weâre thrilled to hear that you love your bag and had such a positive experience with our team. We put a lot of care into designing products that are built to last, so it means a lot to know that came through for you. Your support and kind words truly make our day â thank you for being part of the Timbuk2 community!
I love my Timbuk2 tote
I love my Timbuk2 tote and was sad to think I had to toss it when the waterproof liner deteriorated after a decade of hard use. I contacted Timbuk2 and they repaired my bag for a minimal cost. Yay! Great service.
2026幎5æ20æ¥
Timbuk2 ããã®åç
Thank you so much for sharing this! We love hearing stories like yours. A decade of hard use is exactly what we design our bags for, and weâre glad we could help give your tote a little more life instead of sending it to the landfill. Thanks for being part of the Timbuk2 family, and hereâs to many more adventures together!
The website said the bag would arrive in 4âŠ
The website said the bag would arrive in 4 to 5 days. 7 days later I was notified it had shipped. Unacceptable.
2026幎5æ19æ¥
Timbuk2 ããã®åç
Weâre sorry for the frustration and appreciate your feedback. Our custom bags are made to order and are typically sewn and shipped 5 business days. We understand how disappointing it is when timing does not meet expectations, and weâll share your comments with our team as we continue working to improve the customer experience and communication around custom orders.
Great products and team
Every team member is knowledgable and responsive. The products are durable and thoughfully designed.
2026幎5æ13æ¥
Timbuk2 ããã®åç
Thank you for the kind words! Weâre thrilled to hear that our team has been knowledgeable and responsive throughout your experience. Itâs also wonderful to know that you appreciate the durability and thoughtful design of our products. We truly value your support and look forward to serving you again in the future!
Great products and top notch customerâŠ
Great products and top notch customer service!
2026幎5æ20æ¥
Timbuk2 ããã®åç
Thank you so much for your kind words! Weâre thrilled to hear youâve had a great experience with both our products and customer service. We truly appreciate your support and look forward to serving you again in the future!
The product is well built andâŠ
The product is well built and excellent. Exactly what I was looking for.
2026幎4æ28æ¥
Timbuk2 ããã®åç
Thank you for your kind words! Weâre thrilled to hear the product was exactly what you were looking for. We take pride in building high-quality products, and it means a lot to know youâre enjoying it. Thanks again for your support!
Timbuk2 ããã®åç
Thanks so much for the great review! Weâre glad your bag arrived quickly and that youâre loving it already. Enjoy the adventures ahead with your Timbuk2 bag!
Custom top quality bag shipped fast!
I love Timbuk2 bags and I've been using them for over 30 years. This is my 4th. I ordered a custom colored bag and it was made and shipped in under a week. I'm also impressed with the upgrades they have made to the materials and hardware!
2026幎5æ4æ¥
Timbuk2 ããã®åç
Thank you for being a longtime Timbuk2 customer and for sharing your experience! Weâre honored to have been your go-to bag brand for over 30 years. Itâs especially great to hear that your custom bag arrived so quickly and that you noticed the improvements weâve made to the materials and hardware. Weâre always working to make our bags even more durable and functional while keeping the quality our customers expect. Enjoy your new custom bag, and thanks again for your continued support!
Disappointing experience with Timbuk2âs lifetime warranty
Timbuk2 advertises a âlifetime warranty,â but my experience suggests the promise has significant limitations in practice.
Under normal daily use my bag suffered what I considered to be serious material degradation affecting core structural components, yet the issue was classified as ordinary âwear and tear.â At the same time, Timbuk2 stated that the repair would require replacement of the liner, binding, and an entire panel of the bag.
Despite the extent of the damage, I was still asked to pay repair costs and expensive international shipping.
Customer service remained polite throughout the process, but the outcome was deeply disappointing and did not match my expectations of a lifetime warranty covering defects in materials and workmanship.
International customers especially should carefully consider the potential repair and shipping costs before relying on the advertised warranty policy.
2026幎5æ14æ¥
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Timbuk2 ããã®åç
Thank you for sharing your feedback. We understand your disappointment and always do our best to carefully assess each bag for warranty coverage. Our lifetime warranty covers defects in materials and workmanship, while damage from regular wear and tear may not qualify depending on the condition of the bag and the repairs needed.
Customers are responsible for shipping bags to our repair facility, and we help cover return shipping costs whenever possible. We understand international shipping can be expensive and appreciate your feedback regarding the overall experience.
Weâre glad our customer service team was able to assist you respectfully throughout the process, and we appreciate you taking the time to share your experience.
Great for a college student
I bought this backpack for my son who is a new college student. He likes the backpack and his laptop fits perfectly inside. He also has room inside for everything else he needs for school. Ordering was easy, we received the backpack pretty quickly. The backpack is of good quality.
2025幎8æ25æ¥
Timbuk2 ããã®åç
Thank you for your thoughtful review! We're so glad to hear the backpack has been a great fit for your son as he starts college. Itâs wonderful that his laptop fits perfectly and that thereâs plenty of room for all his school essentials. We also appreciate your kind words about the quality and shipping experience. Wishing your son a successful and exciting college journey!
So i have not recâd my new bag yet
So i have not recâd my new bag yet. This review is only regarding the ordering experience. I had no idea that you could custom order a bag. The hardest part was picking out the colors LOL. It costs a bit more but I am very pleased so far with my choice. I cannot wait to see it in person. Not cheap but I suspect given Timbuk2s reputation I suspect Iâll have this bag forever. I paid extra for the padded accessory since Iâll be using this for water bottles and chargers and whatever. We love to take the train and ferry to S.F. and this will be our bag for cosplaying tourists.
2026幎5æ15æ¥
Timbuk2 ããã®åç
Thank you so much for sharing this! Weâre thrilled to hear you discovered our custom bag options and had fun designing your own â even if choosing the colors was the toughest part ð
It sounds like you built the perfect setup for your adventures into San Francisco, and we love the idea of your âcosplaying touristsâ trips by train and ferry. Adding the padded accessory for bottles, chargers, and daily essentials was a smart move too.
We know our bags are an investment, so it means a lot to hear you chose Timbuk2 because of our reputation for durability. We canât wait for your bag to arrive and hope it becomes a trusted companion for many years (and many SF outings) to come.
Thanks again for your support and for taking the time to share your experience so far!
Great bag, disappointing customer service
I really like the bag, and after a couple of years of use two of its clips broke. I contacted customer service and they kindly offered to send replacement clips, which I appreciated. Unfortunately, after three months and around six back-and-forth emails, I still havenât received them. Itâs a real shame, because otherwise Iâve been very happy with the bag.
2026幎2æ14æ¥
èªçºçãªã¬ãã¥ãŒ
Timbuk2 ããã®åç
Thank you for your feedback, and weâre very sorry for the frustrating experience. Weâre glad to hear youâve otherwise been happy with the bag, and we truly appreciate your patience while trying to get the replacement clips resolved.
This definitely isnât the level of follow-through we aim to provide. Weâre reaching out to you directly right away so we can make this right and ensure the replacement clips get to you as soon as possible. Weâll also personally follow up on the status to make sure everything is taken care of.
We sincerely appreciate your support and the many years youâve spent with the bag. Thank you again for bringing this to our attention.
Timbuk2 ããã®åç
Thank you for your review! We're glad to hear you found the product nice and fairly priced. We appreciate your support and hope you continue to enjoy it!
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