Timbuk2 レビュー 

Timbuk2 からの回答

2026年5月14日

Thank you for your kind feedback! We’re glad to hear the communication throughout the repair process gave you confidence from start to finish. Providing a smooth experience and standing behind our warranty are both very important to us. We appreciate your trust and support!

Timbuk2 からの回答

2026年5月14日

Thank you so much for your kind words! We’re thrilled to hear the replacement process for your Copilot handle was simple and hassle-free. Our team works hard to make sure our customers are taken care of, and we’re glad we could help get you rolling again. Thanks for choosing Timbuk2!

Timbuk2 からの回答

2026年5月14日

We’re sorry to hear the delivery time didn’t meet your expectations. We understand how frustrating delays can be, especially when you’re looking forward to your order.

While we did experience shipping delays and shared updates through our website and customer communications, we recognize that we could have done a better job setting clear expectations. We truly appreciate your patience.

We’re glad to hear you’re happy with the quality and style, and we’re continuing to work hard to improve our shipping experience moving forward.

Timbuk2 からの回答

2026年5月13日

Thank you for your feedback! We're so glad to hear you enjoyed the website experience and found it easy to explore all the options and colors. We appreciate your support!

Timbuk2 からの回答

2026年5月12日

Thank you so much for sharing this! We’re thrilled to hear your daughter loves the bag and that it’s perfect for her needs—that’s exactly what we hope for. We appreciate you choosing us for such a special gift!

Timbuk2 からの回答

2026年5月12日

Thank you for such an incredible and thoughtful review. Hearing that you’ve been with us for over 15 years truly means a lot to our entire team. We take a lot of pride in making sure quality shows up in every part of the experience—from our products to customer service to every interaction along the way. Your continued support and recognition of that effort is deeply appreciated. We’ll be sure to share your kind words with the team—they’ll love it.

Timbuk2 からの回答

2026年5月12日 に更新

Thank you so much for your feedback, and we’re very sorry for any frustration this may have caused. We completely understand how disappointing it can feel to wait longer than expected. Our orders have a 2–5 business-day processing time before they ship, and your order was processed within that timeframe. We truly appreciate your patience and understanding, and we hope you absolutely love your bag when it arrives.

Timbuk2 からの回答

2026年5月12日

Thank you for your feedback—we’re glad to hear your overall experience was positive. We apologize for the inconvenience with the missing tracking information; that’s not the experience we aim to provide. Your comment is helpful, and we’ll use it to improve our communication moving forward.

Timbuk2 からの回答

2026年5月12日

Thank you so much for your thoughtful review and for being such a longtime part of the Timbuk2 family. We’re sorry your backpack couldn’t be repaired through our Lifecycle Program, but we’re glad our team was able to make things right with a warranty replacement.
Hearing that your family has trusted Timbuk2 bags for years — and even gifted them to others — truly means a lot to us. We appreciate your support and are grateful for the opportunity to stand behind our products when issues arise. Thanks again for sharing your experience!

Timbuk2 からの回答

2026年5月12日

We’re very sorry for the delay and understand how frustrating it is to order a bag for an upcoming trip and not receive it in time. This is not the experience we want for our customers.

We appreciate you bringing this to our attention and would like the opportunity to look into your order further. We'll reach out to you directly with an update. Thank you for your patience, and again, our apologies for the inconvenience.

Timbuk2 からの回答

2026年5月11日

Thank you for sharing your experience! We’re so glad to hear the repair process was smooth and faster than expected. It means a lot to know you’re happy with the quality of the work and the final result. We truly appreciate your support and are delighted your bag is back in action!

Timbuk2 からの回答

2026年5月8日

Thanks so much for the support and for coming back for another bag! We love hearing how customers tailor their setup over time, and it’s awesome that you found the perfect smaller option for your everyday carry. Hope the new bag keeps your EDC organized without overloading your pockets — can’t wait for you to get it in hand!

Timbuk2 からの回答

2026年5月8日 に更新

We’re sorry for the frustration caused by the lack of clear delivery updates. We understand how important it is to know when your order will arrive, and seeing the same message is not helpful.

Please know this is not common. Our team is currently looking into your shipment to get a more accurate status, and we’ll reach out to you with an update as soon as possible.

Thank you for your patience while we work to resolve this.

Timbuk2 からの回答

2026年5月7日

Thank you so much for the kind words! We’re thrilled to hear you loved the item, and we’re always happy to stand behind our products with our warranty program. We appreciate your support and hope the replacement serves you well for many adventures to come!

Timbuk2 からの回答

2026年5月7日

Thank you for sharing this! We’re so happy our team could help make the warranty and repair process smooth from start to finish. Hearing that your beloved Timbuk2 backpack is back in action — and back to being your go-to bag — truly makes our day. Wishing you many more adventures together!

Timbuk2 からの回答

2026年5月6日

We sincerely apologize for the confusion and concern caused by the emails you received. During a recent technical issue related to shipping delays, some customer service communications were sent and we understand how unsettling it was to receive information that did not pertain to your order. Protecting our customers’ information is extremely important to us, and we regret this experience. We appreciate you bringing it to our attention and thank you for your patience while we worked through the issue.

Timbuk2 からの回答

2026年5月6日

Thank you for your review! We’re so glad you found our website easy to navigate and that our customer service team could help quickly when you needed clarification. Providing a smooth shopping experience and responsive support is always our goal. We appreciate your support and hope you enjoy your Timbuk2 gear!

Timbuk2 からの回答

2026年5月6日

Thank you so much for your kind words and for being such a longtime part of the Timbuk2 family. We’re honored that your bags have been by your side through years of hard use — and even more honored that you’ve trusted us with repairs along the way.

Our team truly believes great gear should last, and reviews like yours remind us why we do what we do. We’ll be sure to share your feedback with the crew. Thanks again for your support, and here’s to many more adventures with your Timbuk2 bags!

Timbuk2 からの回答

2026年5月6日

Thank you for sharing this story — and for trusting Timbuk2 gear for the past 20 years! We’re sorry to hear your Copilot had such a rough first trip, but we’re glad we could help get it back on the road quickly.

We believe great bags are built to last, and whenever possible, we want to help keep them going rather than replace them. Your support and loyalty truly mean a lot to our team. Wishing you many smoother travels ahead with your repaired Copilot!

Timbuk2 からの回答

2026年5月5日

Thank you for your kind feedback! We're glad to hear you had an easy purchasing experience and found our website simple to navigate. It's great to know you’re happy with the quality of our products, and we appreciate your understanding regarding the shipping delay—we always aim to keep our customers informed. Thanks again for your support!