Timbuk2 レビュー 

Timbuk2 からの回答

2026年4月24日

Sorry for the silence here—that’s not the experience we want for you. We’ve recently had some warehouse technical issues that caused delays in shipping, including your bag clips.

Our team is working to get everything back on track and your order will be shipping soon.

We appreciate your patience!

Timbuk2 からの回答

2026年4月24日

Thank you for your review—we’re really sorry for the delay and the lack of communication. That’s not the experience we want for you or your husband, especially when he relies on his backpack for a daily commute.

We understand how frustrating it is to be told an item is in stock and shipping quickly, only to be left waiting without updates. We’re apologize that we're experiencing technical problems in our fulfillment center and many orders have been affected with shipping delays. Your order will be on the way in the next day or so if it isn't already!

We truly appreciate you choosing Timbuk2, and we’re sorry we fell short here.

Timbuk2 からの回答

2026年4月24日

We hear you—and we’re really sorry for the wait and the lack of clear communication. While we did post about the delays on our website and we did contact all customers with orders, our communication clearly did not make its way to you and we apologize.

We know that once it arrives, it’ll be worth the wait—but we know we need to do better getting it to you.

Timbuk2 からの回答

2026年4月24日

We’re sorry your order took longer than expected to ship—that’s not the experience we aim to provide.

We’re working to improve our shipping times and communication so this doesn’t happen again. If there’s anything we can still help with, feel free to reach out to us at customerservice@timbuk2.com.

Thanks for your patience and for choosing Timbuk2.

Timbuk2 からの回答

2026年4月24日

We’re really sorry for the delay—and even more so that your request to expedite your order wasn’t acknowledged. After waiting that long, you absolutely deserved a timely response and a better effort from us to make it right.

While we did experience warehouse issues, we should have communicated more clearly and followed up on your request. That’s on us.

We truly value your continued support, especially as a returning customer, and we’re sorry we fell short this time.

Timbuk2 からの回答

2026年4月27日

Thank you for being a long-time Timbuk2 customer—we truly appreciate your support over the years.

We’re really sorry to hear that your new bag didn’t meet the expectations set by your previous one. Feedback like yours is important, especially from customers who know our products so well. While some designs and features have evolved over time, we understand how disappointing it is when those changes don’t align with what you valued most.

We’d like the chance to look into this further and see if there’s anything we can do to help. Please reach out to our support team—we don’t want you to feel stuck with something you’re unhappy with.

Timbuk2 からの回答

2026年4月23日

Thanks so much for the kind words! We’re glad we could get your bag repaired and back to you quickly—appreciate you being part of the Timbuk2 community.

Timbuk2 からの回答

2026年4月22日

We appreciate you being a long-time fan! Customization is at the heart of what we do, so it’s great to hear you’re still having fun with it. And absolutely—we’re proud to stay true to our roots as a local brand while reaching customers around the world. Thanks for growing with us.

Timbuk2 からの回答

2026年4月22日

Thanks for taking the time to share this—we understand why this would be frustrating.

We aim to build bags that stand up to real life, and when something doesn’t hold up as expected, it’s absolutely worth a closer look. While our warranty does distinguish between defects and normal wear and tear, we know that line isn’t always clear from a customer’s perspective—especially when it comes to fabric performance.

We’d be happy to review your bag again to make sure we’re evaluating it fairly and in line with our standards. If you’re open to it, please reach out to our team at [support email] with photos and any prior case details, and we’ll take another look.

We appreciate you calling this out—it helps us continue to improve both our products and how we support them.

Timbuk2 からの回答

2026年4月20日

Appreciate the kind words! We’re happy to hear everything was smooth and accurate—thanks for choosing Timbuk2.

Timbuk2 からの回答

2026年4月20日

Wow—thank you for such a thoughtful (and long-term!) review. 15 years of daily use is exactly the kind of story we love to hear, and we’re honored you came back for a second custom bag—and even gave the first one a second life.

We’re really glad to hear the build quality, customization options, and new features like the bucket design and added pockets are working well for you. That said, we appreciate you calling out the fit and usability details—especially around strap proportion, buckle access, and the Velcro. That kind of real-world feedback is incredibly helpful and something we share directly with our product team.

Fit and carry—especially for different body types—can make or break the experience, and it’s clear we didn’t quite nail that for you here. The note about the strap adjuster and lid coverage is also super valuable, and we hear you on wanting more customization options (like Velcro-free builds).

Thanks again for sticking with us after all these years and for taking the time to lay this all out so clearly. We’ll be here when you’re ready for round three—and hopefully we’ll have earned that 5th star by then.

Timbuk2 からの回答

2026年4月15日

Thank you for your kind words! We’re thrilled to hear that you had a positive experience with our customer support and that our lifetime warranty met your expectations. Standing behind our products is something we take seriously, and it means a lot to know it made a difference for you. We truly appreciate your support and look forward to continuing to serve you in the future!

Timbuk2 からの回答

2026年4月15日

Thank you for your feedback—we’re really sorry to hear about your experience.

It sounds frustrating to wait for your order only to find the size recommendation didn’t meet your expectations. We understand how important a proper fit is, especially for something like a 17" laptop, and we appreciate you calling this out. Your note about the bag feeling oversized and the laptop not fitting securely is especially helpful.

We’re actively reviewing how we present sizing guidance on our site to make it more accurate and intuitive, and feedback like yours plays a big role in improving that.

In the meantime, we’d love to help make this right. Our team is reaching out to you directly to assist with a return or exchange and ensure you end up with a bag that fits your needs. If you have any immediate questions, feel free to reply here or contact us at customerservice@timbuk2.com.

Thanks again for bringing this to our attention—we appreciate the opportunity to improve.

Timbuk2 からの回答

2026年4月14日

Hi there — we’re really sorry to hear about your experience. That’s definitely not the quality we aim to deliver.

We do want to note that putting the bag in a washing machine isn’t recommended, as it can damage the materials and construction. That said, we understand how frustrating it must have been to go through the repair process and not get the outcome you expected.

Our team would still like to help make this right. We’re reaching out to you directly to take another look at your situation and see what we can do.

Thank you for bringing this to our attention.

Timbuk2 からの回答

2026年4月10日

Thank you so much for your continued support over the past 20 years—it truly means a lot to us! We're glad we could give your gym bag a new life and that you're happy with the quality of the repair. It's also great to hear you've had positive experiences both online and at our Livermore location. We appreciate you taking the time to share this and look forward to helping you again in the future!

Timbuk2 からの回答

2026年4月10日

Thank you so much for your continued support! We’re thrilled to hear you’re happy with the quality of your bag and that your experience was easy and convenient. It means a lot that you chose to come back for another one—we truly appreciate it!

Timbuk2 からの回答

2026年4月3日

Thank you so much for the kind words and support! We’re thrilled to hear that you’ve had such a great experience with our bags. Delivering quality and design our customers can rely on is what we strive for every day. We truly appreciate you choosing Timbuk2!

Timbuk2 からの回答

2026年4月3日

Thanks so much! We love hearing that your messenger bag has become your everyday go-to—even after that short break. Glad you’re enjoying the ability to switch shoulders, too—it really does make a difference. Appreciate the support!

Timbuk2 からの回答

2026年4月3日

Hi there—we’re reaching out to follow up on your review. We’re really glad to hear the purchasing process was smooth and that you’re happy with the size of the bag.

We’re sorry the strap loosened while you were walking—that’s definitely not the experience we want for you. We’d love to help resolve this. We are reaching out to you for more information and to help find you a positive solution.

Thanks again for your feedback—we appreciate you giving us the chance to make this right.

Timbuk2 からの回答

2026年4月2日

Thank you so much for your continued support—we love hearing from longtime customers like you!

It’s amazing to know your original bag lasted over 20 years—that’s exactly the kind of durability we aim for. And we’re glad you’re enjoying your new one overall.

We really appreciate your feedback on the tracking experience and the shoulder pad. We understand how both could be frustrating, and we’ll make sure to pass this along to our team so we can improve clarity and reliability moving forward.

Thanks again for choosing Timbuk2 (twice!)—and hopefully this one earns another couple of decades with you, even if your friends have opinions about it