I recently bought a Titan Fitness fan bike. After assembly, the console couldn't track RPM or speed, and the display shut off after about five minutes because it detected no activity. The sensor... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Initial order was easy and as expected. I did receive the wrong item when it arrived, and Titan Fitness quickly responded to my notification and fixed the issue promptly. Great customer service even w... もっと見る
Christen helped me resolve an issue with my barbell quickly and efficiently. She responded fast, made the process simple, and took care of everything without any hassle. Great customer service all aro... もっと見る
It is difficult to find good customer service now a days, thats why I was so happy I found Titan fitness. I have been dealing with Alex from the Titan team for a few days now, and he has been great... もっと見る
企業情報
当該企業による記述
Keep your body lean and your wallet fat by any one of the superior exercise products from Titan Fitness and be more than just fit—BE TITAN FIT!
連絡先
3839 Forest Hill Irene Road, STE 100, 38125, Memphis, 米国
- 1-888-410-1503
- info@titan.fitness
- www.titan.fitness
3.7
まあまあ
863件のレビュー
最近のレビュー依頼の記録はありません
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There are pros and cons to Titan
There are pros and cons to Titan,
The bumper weights I got where execellent, cheap and worked well
The plater/DB holder I got was less then satisfactory in that the my DBs despite me measuring them didnt fit on the tops, and you can only really use two of the pegs at a time, however the product is well made, and easy to assemble and got here quickly
Overall Id shop at TITAN again
2024年10月2日
自発的なレビュー
Titan Fitness からの回答
Thank you for your feedback! We're glad you’re happy with the bumper weights and appreciate your honest input on the plate/DB holder. We’re always working to improve and hope to serve you again in the future!
Great customer service
Stepahine was very helpful and friendly. Resolved my reason for calling within a few minutes.
2024年11月15日
自発的なレビュー
Titan Fitness からの回答
Thank you for your kind words! We're glad Stephanie was able to assist you quickly and provide great service. We appreciate your feedback and look forward to serving you again!
Solid equipment & great service
Solid equipment, insanely fast shopping, and fantastic customer service
2024年11月15日
自発的なレビュー
Titan Fitness からの回答
Thank you for the awesome review! We're thrilled to hear you're happy with the equipment, shipping speed, and customer service. We appreciate your support and can't wait to assist you with your next purchase!
Great product and customer service
Used their products for several years, they've held up. Customer service is great; very responsive and quick to resolve any issues.
2024年11月12日
自発的なレビュー
Titan Fitness からの回答
Thank you for the great review! We're glad to hear our products have held up over the years and that our customer service has been helpful. We appreciate your continued support!
No AI telephone help here
No AI telephone help here! Real people make all the difference but the help Esther provided took it to another level. Great service and follow up. Thanks.
2024年11月11日
自発的なレビュー
Titan Fitness からの回答
Thank you for the fantastic review! We’re so glad Esther could provide you with top-notch service. We truly appreciate your feedback and look forward to assisting you again in the future!
I ordered a lat pulldown machine and…
I ordered a lat pulldown machine and stored it while a gym was built. When I opened the box, they only shipped half of the weight stack. They said it was too late for the to do anything about it but offered me a discount when purchasing the weights. When they sent me the prices, I was told that I would get no discount. The cost to replace the missing weight is $840, almost $6 per pound plus tax and shipping. To purchase all of the weights would be $1680 plus shipping, almost the price of the whole machine with free shipping. Customer service is horrible.
2024年10月21日
自発的なレビュー
Titan Fitness からの回答
Thank you for your review, and we sincerely apologize for the frustration you've experienced. After reviewing your case, we see that you were assisted by one of our management team members. However, your order was placed in 2021, and you reached out to us in October 2024, which unfortunately falls well beyond both our return and warranty policy.
We regret that the three years since the purchase have caused the pricing for parts to change. We also reviewed your situation and confirmed that you were able to purchase the additional weight stack needed.
We hope this has helped resolve the issue, and we appreciate your understanding. We value your feedback and hope you'll consider purchasing from us again in the future.
Avoid this company if you can!
I purchased their safety squat bar and it arrived missing an entire sleeve, so I could only put weight on one side. I called customer service and they told me it will take an “untold amount of time” to process my request, but once processed, it will take 10 days to ship to my residence. So here I am out $300 with a product I can’t use for an “untold amount of time”. I will never buy from this company again. I would rather pay a little extra to Rogue and get quality equipment that I can actually use.
2024年10月15日
自発的なレビュー
Titan Fitness からの回答
Thank you for your review, and we truly apologize for the inconvenience you've experienced. After reviewing your order, we see that one of our customer support team members assisted you and issued a replacement, which we believe resolved the issue. We sincerely hope the replacement has arrived and that you are now able to fully enjoy your safety squat bar.
We understand your frustration and appreciate your feedback. We hope that, despite this experience, you’ll consider us for future purchases. Our goal is to provide high-quality products and customer service, and we’d love the opportunity to serve you again in the future.
BEWARE OF TITAN FITNESS
BEWARE OF TITAN FITNESS! I ordered from them before and was considering ordering a leg ext attachment for my rack. I wasnt sure it would fit but I had it in my cart. They use SHOP PAY so my shipping information and payment information was saved in my account. A day later I get an email saying my order had shipped! I HAD NOT ORDERED ANYTHING!! I contacted them IMMEDIATELY and they said they would cancel. Nope. It came a few days later. Several calls and open support tickets and they tell me to mail this super heavy box back at MY COST and they will decide if they are going to refund me the $400 they billed my card. CROOKS!
2024年10月11日
自発的なレビュー
Titan Fitness からの回答
Thank you for your review, and we sincerely apologize for the confusion and frustration this caused. After reviewing your order, we see that you were assisted by our support team, and a free return was issued to resolve the situation. We hope that this has since been resolved to your satisfaction.
We completely understand how upsetting it can be to deal with an unexpected order, and we truly regret any inconvenience this has caused. Your feedback is important to us, and we are always working to improve our processes. We hope that despite this experience, you’ll consider giving us another chance in the future. If there’s anything else we can do to assist, please don’t hesitate to reach out.
Awful customer service
Awful customer service ! Even if you have a damaged product they will ask you for almost $40 restocking fee and you will pay for the shipping also they do that so it won’t be worth it for you to return. Very rude customer service !
2024年10月10日
自発的なレビュー
Titan Fitness からの回答
Thank you for your review, and we sincerely apologize for the frustration you’ve experienced. We want to clarify that restocking fees are only charged for customer error returns, and if an item arrives damaged, we do not charge a restocking fee.
Please reach out to us directly, and we will make it right for you. We truly regret that you had this experience and hope you will give us a chance to resolve the issue. Your satisfaction is important to us, and we appreciate your feedback as we work to improve our service.
I had an outstanding experience with…
I had an outstanding experience with Marion in Customer Support. We even communicated on the weekend which really surprised me. Overall a very impressive company.
2024年9月21日
自発的なレビュー
Titan Fitness からの回答
Thank you for taking the time to leave a review! We're thrilled to hear about your positive experience with Marion and our customer support team. We appreciate your kind words and look forward to assisting you with any future purchases!
Amazing customer service
I had an issue with one of the wheels on my weight storage tee and they took care of me right away and sent me a new one. Amazing customer service
2024年9月18日
自発的なレビュー
Titan Fitness からの回答
Thank you for your review! We're happy to hear our team was able to resolve the issue with your weight storage tee promptly. We truly value your support and can’t wait to assist you with your next purchase!
Soluciono mi problema con rapidez aún…
Soluciono mi problema con rapidez aún siendo días de semana
2024年8月3日
自発的なレビュー
Titan Fitness からの回答
Thank you for sharing your experience! We're glad to hear that your issue was resolved quickly, even on the weekends. We appreciate your feedback and look forward to assisting you again in the future!
Great customer service…
The customer service with Titan Fitness is great! Thank you!
2024年9月4日
自発的なレビュー
Titan Fitness からの回答
Thank you for your kind words! We're so glad to hear you had a great experience with our customer service. We truly appreciate your support and look forward to helping you again in the future!
I had ordered the rolling jhooks,one of…
I had ordered the rolling jhooks,one of the threads were off just enough to not screw in,they resolved the problem with a replacement, very happy,titan will always take care of there customers
2024年8月30日
自発的なレビュー
Titan Fitness からの回答
Thank you for sharing your experience! We're glad to hear our team was able to quickly resolve the issue with your rolling j-hooks. We truly appreciate your support and look forward to continuing to take care of you in the future!
I ordered a GHD that showed in stock…
I ordered a GHD that showed in stock online during their recent flash sale. I recieved one box with just the frame parts. No second box with the pads, rollers or hardware. No email, message saying another shipment is coming. I got a email saying my order was delivered. It was not, 1 box was delivered and half my order is not here. I called customer service to learn the second shipment of parts was on back order, but my ship by 9/2! I got nothing saying I was ordering equipment that was out of stock, or would be delayed. Now, I have a pile of frame parts for a GHD that is unusable. I guess the other stuff will arrive sometime next month? It would have been nice to know this ahead of time.
2024年8月16日
自発的なレビュー
Titan Fitness からの回答
Thank you for sharing your experience. We understand how receiving an incomplete order can be frustrating, and we sincerely apologize for any inconvenience this has caused. Upon reviewing your case, we found that the second box containing the pads, rollers, and hardware was delivered earlier than expected, on August 23, 2024. We hope that you have received it and are now enjoying your Glute & Hamstring Developer. We truly appreciate your feedback and hope you will consider us for your future purchases.
arrived on time
arrived on time. in excellent condition. good price. two thumbs up in a circle!!!
2024年8月2日
自発的なレビュー
Titan Fitness からの回答
Thank you for the awesome feedback! We're thrilled to hear your order arrived on time and in excellent condition. We truly appreciate your support and look forward to serving you again in the future!
I had an issue with an order missing a…
I had an issue with an order missing a piece. The product was also scratched up and the box was torn up. Customer service was able to take care of my problem fast and efficiently. Overall, just a great experience. The X3 squat stand is fantastic! Very sturdy! So glad I chose Titan!
2024年8月1日
自発的なレビュー
Titan Fitness からの回答
Thank you for sharing your experience! We’re sorry to hear about the issue with your order, but we’re glad our customer service team was able to resolve it quickly. We're thrilled to hear you're enjoying the X3 squat stand and that it’s living up to your expectations. We truly appreciate your feedback and look forward to your future purchases with Titan!
Poor customer service
He answered the question that I had , but didn’t try to help me to buy the item . If he would have spent at least 5 mins with me , I might have bought the Hack squat machine .
2024年7月30日
自発的なレビュー
Titan Fitness からの回答
Thank you for sharing your experience. We apologize for not providing the assistance you were seeking during your previous interaction. We understand how valuable your time is, and we regret that we didn't meet your expectations. We hope you will give us another opportunity to assist you better. Please feel free to contact us again, and we will ensure a more helpful and informative experience.
Titan Fitness からの回答
Thank you for your feedback! We're thrilled to hear that you had a positive experience with our customer service and that your order arrived promptly. We truly appreciate your support and look forward to assisting you with your future purchases!
Ordered fixed barbells and rack
Ordered fixed barbells and rack. Barbells came in quick and appear nice. The rack in the other hand had to be shipped twice. The first time the shipping company sent it back and I received an email 2 weeks later saying they would send me a replacement. Took about 2 more weeks and finally received rack. It was severely damaged and was shipped in about 3/4 of a cardboard box and the rest wrapped in packing tape. Titan would not take it as a return even though I never opened it or even moved it off my porch. Very poor customer service and they do not care about the consumer.
2024年7月16日
自発的なレビュー
Titan Fitness からの回答
Thank you for your review, and we’re genuinely sorry for the frustration this situation has caused. We understand how disappointing it must have been to receive your rack in that condition after the delays. After reviewing your case, one of our product and warranty specialists reached out to assist and requested photos to document the issue and offer a solution. Unfortunately, without the additional photos, we were unable to move forward. We sincerely encourage you to reach out to us again with the requested photos, and we’ll do everything we can to resolve this for you. We truly hope you’ll give us another opportunity to make this right.
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