Towerhobbies レビュー 73

Received an email of a one day only sale on an RC car. Within 16 minutes I had ordered the car as well as a charger and battery and received confirmation of my order. The battery and charger shipped out soon after but the car did not. After a week or so I went to check the order and noticed that they had cancelled the car from the order without any notification to me. I noticed the car had been discontinued (hence the likely inventory clearing sale) but to have shipped me the charger and battery for it and no notification. When I contacted them, the response was an insincere apology and a link (that didn't even work) to the replacement model of the car, that was more expensive of course. I responded back to them but never got another response. Extremely shady practices. I have had mostly negative experiences ever since they were bought out by Horizon Hobbies, so will never purchase from either of them again.

My order has been awaiting shipment for 10 days.

I've been buying from Tower since 1985. My las purchase was a 20cc Pheonix Cub. I like the plane. It was advertised as have a painted pilot included. Everything was in the box except the painted pilot. Not a huge deal, but I figured I'd let Tower know one was not included as advertised. The exact quote of their response was: Considering what you do get for the price, this is something we have to accept.
It seems like a tough Sh@t response to me.
Let's see if I ever even think about buying from them again or the mother company.

Zero customer service.. they don't respond to cases created or emails.. chat just creates another case. I've been completely ignored.

Tower Hobby support is terrible. Several times calling the support line it gave me a about technical difficulties and try back later. Chat is just as worthless! I've been a long time customer of Tower, but that was my last purchase. There are other on line hobby sites with much better support!!!

I ordered a motor for my ultra stick in April. They told me that it was back ordered and I would get it in July. Now it's backordered again and I won't get anything until November. They can sell their products but they don't support them. If you can't get spare parts, you're throwing your money away. I've tried calling customer service but I get a recording saying that no one's available. Tower hobbies used to be a great company. Not so much anymore. I think they've gone by the wayside.

Pre-ordered BLI ho scale UP business car, after almost 1 year waiting my order just got canceled and their customer service is a joke. Never got a proper answer either from phone or online service. Their online chat is totally garbage.
Very disappointed and will never buy anything from them.

I'm in the same boat as others, never received package . Was told make a police report . Very sad & no concern for customers , Will never purchase from them again!!!!

It really bothers me to have to leave a review like this. Tower is absolutely horrible to work with. Ordered a sim 5 months ago. Have reached out monthly for an update. Same run around each time. “Next month “. On a prior call to see why it hadn't shipped I told them the item was showing as "in stock" as it did when I ordered it. The response was it's out of stock & they are trying to fix that problem that it shows in stock. Customer service is a joke when you can reach them. Called the customer service number again mid day last week and a recording said they were shut down for the day send an email or use live chat. Really??? Sent the email. A week later still no response. Waited on hold for an hour and a half today. Finally spoke with a rep who sounded like he could not have cared less. His resolution to the problem was let me check the warehouse and I’ll send you an email. When I asked for any additional details as to what/ when that might look like he simply repeated let me check the warehouse and send you an email. I guess they don’t have a computer system that could tell him? I hate to say this as I want to support them and the hobby which is why I spent the money to join the Super Saver Club which is another waste. On a prior call I asked why I had 610 points pending. The answer- you won't get credit until all items are shipped! Over $850 in merch shipped but since 1 item hasn't my points- which I would use to purchase additional items- have not been awarded. Hobby shops in my area don't really do planes or I would support them. They do cars, trucks and crawlers if that's your vibe go to your local hobby shop if not go to Amazon instead. The products can often be found for less and you are guaranteed a shipping date.

Order never came in and customer service is a joke. DON'T ORDER FROM THEM SCAM!

This company is completely unprofessional. I did a simple return with an approved RMA with verified tracking and they would not give me my refund. I was forced to file a dispute with PayPal to get my funds back. They do not have a working phone where a live person answers and only communicate through e-mail. Buyer beware. Terrible company in my opinion.

I ordered a S2200 charger which is $279 regular price and was on sale for $239.99. So I ordered that and some other parts for my son, and I needed for our cars on above date. The order went to Fed X which took 48 hours to pick up, then you can’t get any tracking info. I had to call and get someone to verify that the shipment was pulled and shipped. I sent in three requests for information. Then someone from Towerhobbies or Horizon on a call back named Thomas told me that it was on the way, and that the order was coming out of California which was the charger. The other parts for the cars are coming out of Champagne IL. The updates for that were slow. The main warehouse in Champagne didn’t have it so it had to be brought in from California. So here it is 12-11-2024 and still no updates that are even consistent. First It was, when the package starts moving we’ll update the delivery date. When it did they stated Wednesday the 11th. That where we are today where it states arriving between 10:20 and 2:20, well we will see. This seems to be a regular thing with this company, seeing from the reviews it when they need to make some easy money. I believe that the credit card company’s and other company’s that handle your accounts are in this with company’s to help them survive. That what it seem like. Just FYI since Horizon bought Towerhobbies this all started. I was also wondering when they did that big computer enhancing they said, “ it was so they could better serve there patrons,” well I’m not seeing it and the people who have left there reviews here haven’t. Good luck. I hope you get your money back, and I hope I get my product.

Ordered 4 batteries. Not a place on there said the batteries were out of stock or backordered until after they had my money. Could not find anywhere on my "Profile" to cancel the order. Took a while to get an email back to cancel my order. Mark your products as out of stock and make it easier to cancel orders!

My order is marked as shipped but there is no tracking number. It has being 2 weeks since I bought the items and they were in stock so they should have arrived. I contacted the chat but the assistant told me there was no tracking and exit the chat. Second time this happened on the last 3 orders. I do not recomend this shop anymore. It gets worse every month since Horizon took over.

Buyers Beware - Duplicate charges! I placed an order on 9/10; they shipped on 9/11 (super fast) but they charged me twice! When I contacted them, they said the do authorization when you place an order which is normal business practice and it's good for 7 days but they charge again when they ship (even if it's within that same time frame) so the result is duplicate authorizations/charges and they asked for screen shot of my bank account to fix it. When I refused (for obvious reasons) they told me I was failing to cooperate and to have a good day. I'll have to have my bank step in since both charges completed.

No customer service # to call for starters. In this day and Age? Things on site show in stock only to find out after I ordered they are on back order. And found this out from Horizon? Seems like nobody is talking to one another. Very confusing.
Tried to cancel another order yesterday after I could get no info on status of item. My account indicated item for 2 days, shows awaiting shipping .Tried canceling again today. They told me it shipped? How.? No emails, Nothing in Spam. I was told my email service was blocking it. Funny how my orders were still coming through email. Also, every sentence from rep ended in "is there anything else I can help you with?" No sorry, no we understand, nothing. Its like nobody over there cares. Very unfortunate and bad experience. Too bad. They used to be great.

Towerhobbies.com is my go-to website to support the hobbies I love. They consistently have what I need and offer products at a very fair price.

Another great order arrives with no issues! 👍🏻 Ordered a Spektrum NX8 and upgraded 6000 mah transmitter battery. Ordered on 4/01 and arrived on 4/04 at my door in perfect shape! I’ll call that 100% WIN-WIN! Thank you again Tower Hobbies! ⭐️⭐️⭐️⭐️⭐️ Definitely won my business in the future. 👍🏻

About 90% of their planes are on backorder and they do not give you any updates. They put planes on sale knowing they cannot get them but still charge your credit card. Cannot speak to a live person! I want to cancel my order but cannot find any way to do so . I wish I had read the reviews prior to purchase. Nothing like the Tower used to be. I heard they are now part of Horizon Hobbies so I will not buy from them either.

Get mostly epoxy and tools from them. The only slow down was curing covid which everyone slowed down, but eventually the product arrived.

No recent experience buying planes, etc.