clayton Horsnell  レビュー 

clayton Horsnell からの回答

2023年11月29日

Hi Janice,

Thank you so much for taking the time to share your experience with us on Trustpilot! We are thrilled to hear your kind words and greatly appreciate your feedback.

We sincerely apologize for any inconvenience caused by the initial stock issue and the subsequent damage to the first radiator. However, we're delighted that our team was able to promptly address the situation and provide you with a suitable replacement. Ensuring a smooth and positive experience for our customers is always our top priority.

Your words about our helpful, friendly, and professional service mean a lot to us. We are glad to have had the opportunity to assist you, and we truly value your trust in our company.

If you ever have further questions, need assistance, or decide to make another purchase in the future, please don't hesitate to reach out. We look forward to serving you again.

Thank you for choosing us, and we appreciate your recommendation to friends and family!

Warm regards,

Customer Services

clayton Horsnell からの回答

2023年11月27日

Hi Chris,

Thank you so much for taking the time to share your positive experience with us! We truly appreciate your kind words and are delighted to hear that you found our service outstanding.

You've highlighted an interesting point about customer reviews. It's true that, oftentimes, dissatisfied customers may be more motivated to leave feedback than satisfied ones. In a world where everyone is bustling with various responsibilities, it's sometimes the negative experiences that prompt people to share their thoughts.

We are thrilled that our support team was able to address the manufacturing fault with the radiator and provide you with reassurance throughout the process. It's our commitment to ensure that every customer feels supported and satisfied with their interactions with TradePlumbing.

We understand that customer expectations are high, and rightfully so. We are here to help and ensure a positive experience for each and every customer, addressing any challenges that may arise. Your acknowledgment means a lot to us, and we're just glad we could assist you.

If you ever need anything in the future or have further feedback, please don't hesitate to reach out. We're here for you!

Thank you again for choosing TradePlumbing.

Best regards,
Customer Services

clayton Horsnell からの回答

2023年10月23日

Dear Sophie,

We sincerely appreciate your feedback and regret to hear about the issues you've faced with your recent experience. We'd like to provide some context to address your concerns.

Trade Plumbing is a family-owned business with a rich history of serving numerous customers over the past 25 years, including hospitals and various establishments. We take great pride in the trust that our valued customers have placed in us.

We understand your frustration with the return and refund process. It's essential to note that in your specific case, the return incurred additional fees due to the nature and cost of the product you ordered. We've already sent you a follow-up email with an effort to work with you and mitigate these fees. We are eagerly awaiting your response so that we can find a resolution that satisfies both parties.

In regard to your comment about our commitment to customer service, we are disheartened to hear that you've had negative experiences with other companies as well (looking at the other 5 x 1* reviews left for other parties on your Trust Pilot account). We strive to provide the best possible service to all of our customers and work diligently to address any issues that arise. However, certain circumstances, like incorrect orders, pose financial challenges for us as a small family business, particularly during these challenging times.

Regarding the collection process, we acknowledge that there were delays in collection by the manufacturer, which is responsible for deliveries and collections. While we do not have direct control over their operations, we have conveyed your experience to them and are working to ensure a smoother process in the future.

We genuinely value your feedback and your business. We remain committed to finding a resolution that leaves you satisfied with your Trade Plumbing experience. Please respond to our follow-up email so we can work towards a mutually agreeable solution.

Thank you for bringing your concerns to our attention, and we look forward to addressing them promptly.

Best regards,
Customer Services

clayton Horsnell からの回答

2023年10月11日

Dear Gary,

Thank you for taking the time to share your feedback with us. We genuinely appreciate your input, and we want to address your concerns in a clear and transparent manner to provide a full picture for others who may read your review.

We understand that you initially ordered the incorrect product, and we have been actively working to resolve this issue by requesting the manufacturer to collect the item. It's important to note that the manufacturer handles all remote collections and deliveries of their products. While we've been in coordination with them, the collection process can sometimes involve slight delays.

Regarding your subsequent order for the correct cylinder, we understand that you sought to cancel it at a later point. We arranged the collection with you once we had received all the necessary information. The collection was confirmed on Friday, October 6th, and we've communicated with you to coordinate the manufacturer's collection. Please understand that, depending on your location within the UK, the manufacturer's presence may not be daily, and they will collect the item as soon as possible.

Rest assured, once the collection is successfully completed, we will be in a position to process your refund. Regrettably, we are unable to issue refunds until we have received the goods back, and this policy is in place to ensure a smooth and secure process for all our customers. We've encountered challenges in the past when attempting to issue refunds without having the products returned.

We appreciate your understanding in this matter and apologize for any inconvenience you've faced. Our team is committed to resolving this situation as promptly as possible. If you have any further questions or require additional information, please don't hesitate to reach out to us directly.

Thank you for your patience and cooperation.

Best regards,
Customer Services

clayton Horsnell からの回答

2023年10月11日

We appreciate your feedback and your patience in this matter. We sincerely apologize for the inconvenience you experienced with our marketing emails.

We would like to clarify that our system for unsubscribing from promotional marketing is automated, and it's designed to promptly remove any customer who unsubscribes from our mailing list. However, it appears that this automated process was not effective in your case back in 2014, and for that, we are truly sorry.

Every promotional email we send includes an "unsubscribe" button, which is intended to provide a straightforward way for our customers to opt out of our marketing communications. We understand that you have reported our emails as spam via Gmail, which is a valid approach to manage such emails. This action can often redirect our messages to the spam folder in your inbox.

Additionally, we have taken your concerns to heart and, from our side, have initiated a manual deletion of your data from our system to ensure that you no longer receive any promotional deals from us. This comprehensive step should put an end to any unwanted marketing emails.

We value your business and your feedback, and we are committed to continuously improving our processes to ensure a better experience for all our customers. We hope this resolution will bring an end to the issues you've encountered. If you have any further concerns or need any additional assistance, please don't hesitate to reach out to us directly.

Thank you for bringing this matter to our attention, and we appreciate your understanding.

Warm regards,
Customer Services

clayton Horsnell からの回答

2023年7月10日

Thank you very much for taking the time to write a review for us at www.tradeplumbing.co.uk it is very much appreciated, as a family run business we enjoy reading all the positive comments from customers as we always try our best to ensure you have a great shopping experience. We do hope to see you come back to us again in the future for your next heating/plumbing requirement.

clayton Horsnell からの回答

2023年7月10日

Thank you very much for taking the time to write a review for us at www.tradeplumbing.co.uk it is very much appreciated, as a family run business we enjoy reading all the positive comments from customers as we always try our best to ensure you have a great shopping experience. We do hope to see you come back to us again in the future for your next heating/plumbing requirement.

clayton Horsnell からの回答

2023年7月10日

Thank you very much for taking the time to write a review for us at www.tradeplumbing.co.uk it is very much appreciated, as a family run business we enjoy reading all the positive comments from customers as we always try our best to ensure you have a great shopping experience. We do hope to see you come back to us again in the future for your next heating/plumbing requirement.

clayton Horsnell からの回答

2023年5月18日

Thank you very much for taking the time to write a review for us at www.tradeplumbing.co.uk it is very much appreciated, as a family run business we enjoy reading all the positive comments from customers as we always try our best to ensure you have a great shopping experience. We do hope to see you come back to us again in the future for your next heating/plumbing requirement.

clayton Horsnell からの回答

2023年5月11日

Thank you very much for taking the time to write a review for us at www.tradeplumbing.co.uk it is very much appreciated, as a family run business we enjoy reading all the positive comments from customers as we always try our best to ensure you have a great shopping experience. We do hope to see you come back to us again in the future for your next heating/plumbing requirement.

clayton Horsnell からの回答

2023年5月2日

Thank you very much for taking the time to write a review for us at www.tradeplumbing.co.uk it is very much appreciated, as a family run business we enjoy reading all the positive comments from customers as we always try our best to ensure you have a great shopping experience. We do hope to see you come back to us again in the future for your next heating/plumbing requirement.

clayton Horsnell からの回答

2023年4月24日

Thank you very much for taking the time to write a review for us at www.tradeplumbing.co.uk it is very much appreciated, as a family run business we enjoy reading all the positive comments from customers as we always try our best to ensure you have a great shopping experience. We do hope to see you come back to us again in the future for your next heating/plumbing requirement.

clayton Horsnell からの回答

2023年4月12日

Thank you very much for taking the time to write a review for us at www.tradeplumbing.co.uk it is very much appreciated, as a family run business we enjoy reading all the positive comments from customers as we always try our best to ensure you have a great shopping experience. We do hope to see you come back to us again in the future for your next heating/plumbing requirement.

clayton Horsnell からの回答

2023年3月28日

Thank you very much for taking the time to write a review for us at www.tradeplumbing.co.uk it is very much appreciated, as a family run business we enjoy reading all the positive comments from customers as we always try our best to ensure you have a great shopping experience. We do hope to see you come back to us again in the future for your next heating/plumbing requirement.

clayton Horsnell からの回答

2023年3月28日

Thank you very much for taking the time to write a review for us at www.tradeplumbing.co.uk it is very much appreciated, as a family run business we enjoy reading all the positive comments from customers as we always try our best to ensure you have a great shopping experience. We do hope to see you come back to us again in the future for your next heating/plumbing requirement.

clayton Horsnell からの回答

2023年3月28日

Thank you very much for taking the time to write a review for us at www.tradeplumbing.co.uk it is very much appreciated, as a family run business we enjoy reading all the positive comments from customers as we always try our best to ensure you have a great shopping experience. We do hope to see you come back to us again in the future for your next heating/plumbing requirement.

clayton Horsnell からの回答

2023年3月28日

Thank you very much for taking the time to write a review for us at www.tradeplumbing.co.uk it is very much appreciated, as a family run business we enjoy reading all the positive comments from customers as we always try our best to ensure you have a great shopping experience. We do hope to see you come back to us again in the future for your next heating/plumbing requirement.

clayton Horsnell からの回答

2023年3月14日

Thank you very much for taking the time to write a review for us at www.tradeplumbing.co.uk it is very much appreciated, as a family run business we enjoy reading all the positive comments from customers as we always try our best to ensure you have a great shopping experience. We do hope to see you come back to us again in the future for your next heating/plumbing requirement.

clayton Horsnell からの回答

2023年3月14日

Thank you very much for taking the time to write a review for us at www.tradeplumbing.co.uk it is very much appreciated, as a family run business we enjoy reading all the positive comments from customers as we always try our best to ensure you have a great shopping experience. We do hope to see you come back to us again in the future for your next heating/plumbing requirement.

clayton Horsnell からの回答

2023年3月14日

Thank you very much for taking the time to write a review for us at www.tradeplumbing.co.uk it is very much appreciated, as a family run business we enjoy reading all the positive comments from customers as we always try our best to ensure you have a great shopping experience. We do hope to see you come back to us again in the future for your next heating/plumbing requirement.