Tradin レビュー 217

Tradin からの回答

2026年2月27日

Dear Trader,

Thank you for taking the time to leave us a review.

We're truly sorry to hear that your experience didn't meet your expectations, that's never what we want for our customers!

We'd love to learn more about what happened so we can make things right for you. Could you please reach out to us directly at support@tradin.com with more details about your experience? Our team will be happy to look into this and find the best solution for you.

We really appreciate your feedback as it helps us improve, and we hope to have the chance to turn this around for you!

Best regards,
The Tradin Team

Tradin からの回答

2026年2月13日

Dear Adam,

Our team has already reached out to you directly and provided multiple alternative processes to complete your withdrawals. Please reply to that email thread or contact us at support@tradin.com so we can resolve this for you promptly.

Best regards,
Tradin Team

Tradin からの回答

2026年1月14日

Dear Vaishali,

Thank you for bringing this matter to our attention. We take fund security extremely seriously and would like to provide clarity on the situation.

We have thoroughly reviewed your account and the withdrawal in question. On January 3, 2025, a withdrawal of $4,393 USD was processed from your account to a crypto wallet address. This withdrawal was initiated through your client portal using your personal login credentials. At that time, this was processed as a normal withdrawal request from your account.

Subsequently, you contacted us to report that your account had been compromised and requested the immediate cancellation of the associated crypto wallet. We acted on your request the same day, declining the wallet in accordance with our standard security procedures to prevent any future unauthorized transactions. The withdrawal you are referencing was processed before you reported the account compromise and requested wallet cancellation.
It is important to understand that Tradin does not and cannot add crypto wallets to client accounts from the backend.

All wallet additions and modifications can only be performed by clients themselves through their own account portal using their personal login credentials. Similarly, all withdrawal requests must be initiated by clients from their own portal. Tradin team does not initiate withdrawals on behalf of clients.

If your account was indeed compromised as you reported, this indicates that unauthorized individuals gained access to your login credentials. We strongly recommend immediately changing your password, enabling two-factor authentication, and reviewing your account security practices. If you believe the withdrawal was fraudulent, we recommend filing a report with the appropriate authorities. We are prepared to cooperate with any official investigation and can provide transaction records as needed.

We apologize if our previous responses did not provide sufficient clarity. If you have additional questions, please contact our support team directly.

Best regards,
Tradin Team

Tradin からの回答

2025年12月10日 に更新

Dear Ricardo,

Thank you for your message and for sharing your concerns regarding the $50 bonus.

As outlined in our Terms & Conditions, the bonus requires completion of at least 5 lots on eligible instruments and a minimum of 7 days of trading on eligible instruments to qualify for retention. Our review indicates that only 0.8 lots were traded and the required 7-day trading period was not completed.

As a result, the bonus was removed in accordance with the stated terms. We understand this may be disappointing, but this process ensures fairness and consistency for all traders.

For further clarification, please reach to support@tradin.com so they can assist you on any welcome bonus related queries.

Best regards,
Tradin Team

Tradin からの回答

2025年12月10日

Dear Jan,

Thank you for your patience and for sharing your experience.

After reviewing your case with our team, we can confirm that the $20 payout you requested has been fully initiated and processed on our end.

As noted, the final timeline depends on your bank’s processing speed, and it may take up to 14 business days to reflect in your account. We understand this delay can be frustrating, but please be assured that the transaction has been successfully completed from our side.

Best regards,
Tradin Team

Tradin からの回答

2025年12月4日

Dear Trader,

Thank you for your feedback. We understand you're extremely upset, and we want to address these serious accusations directly.

Tradin is not a scam. We have processed thousands of legitimate payouts, and we operate transparently in accordance with our terms and conditions. However, we recognize there's been significant confusion about how the no-deposit bonus works, and we want to clarify exactly what happened.

Here's how the $50 no-deposit bonus promotion is structured: You receive $50 in trading capital in addition to your own money. Once you meet the trading requirements and request a withdrawal, the original $50 bonus amount is deducted from your balance before payout. This means if your account grew to $530, you would receive $480 in profit ($530 minus the $50 bonus). This structure is standard across the industry for no-deposit bonuses and is outlined in the promotional terms and conditions.

Your withdrawal of $480 (after bonus deduction) was processed via Crypto currency and should be arriving according to your payment method's timeline.

Regarding your $100 deposit: If your personal deposit was removed or affected, this should not have happened and represents a separate issue that needs immediate investigation. Your own deposited funds should remain untouched and available in your account balance. Please contact support@Tradin.com immediately with your account number so we can review what occurred with your personal deposit and rectify this if there was an error.

We genuinely want to resolve this fairly. Please reach out so we can investigate the $100 deposit issue and provide you with complete clarity on your withdrawal status.

Best regards,
The Tradin Team

Tradin からの回答

2025年12月2日

Dear Trader,

Thank you for sharing your feedback. We understand your frustration, and we want to address your concerns about our spreads directly.
 
Please note that we offer raw spreads across all our accounts. Several factors can cause spreads to widen temporarily, including:
 
1) Market volatility (especially during news events)
2) Trading session transitions (e.g., between Asian and European sessions)
3) Lower liquidity for certain assets or during off-peak hours
4) Extreme market conditions inducing high volatility. 
 
Outside of these conditions, our spreads remain consistent across all challenges. We would like to better understand what you experienced. If you could share specific details such as the asset, date/time, and what you observed. We'd be happy to look into this personally. You can reach our support team at support@tradin.com, and we'll investigate your case thoroughly.
 
Your trust matters to us, and we're committed to providing transparent, fair trading conditions.
 
Best regards,
Tradin Team