Tradin レビュー 217

Tradin からの回答

2026年3月12日

Dear Trader,

Thank you for taking the time to share your feedback, even though we're truly sorry to hear about your frustration.

We completely understand that unexpected fees can be frustrating, and we want to clarify that withdrawal fees are charged directly by the Payment Service Provider (PSP) and are not fees imposed by Tradin. We have no control over these third-party charges and we always aim to be as transparent as possible about this.

To help minimize costs on future transactions, we recommend using the ERC20 network for crypto payments, as this tends to offer a more cost-effective experience for our clients.

We take accusations of dishonesty very seriously, as our clients' trust is our highest priority. We would genuinely love the opportunity to address your concerns in detail and ensure you have a clearer picture of how our processes work.
Please don't hesitate to reach out to us at support@tradin.com and our team will be happy to assist you personally.

Best regards,
Tradin Team

Tradin からの回答

2026年3月12日

Dear Trader,

Thank you for taking the time to share your feedback we truly appreciate your honesty and understand your frustration.

Regarding the withdrawal waiting period, we want to clarify that processing times can vary depending on the payment method used and the banking infrastructure regulations in your country. These timelines are unfortunately outside of our direct control. However, we always recommend using cryptocurrency as your withdrawal method as this is by far the fastest and most efficient option available to our clients.

As for the spreads, we understand this is a concern and want to assure you that our spreads are influenced by live market conditions and liquidity providers, particularly during periods of high volatility. We are continuously working to offer the most competitive conditions possible for our clients.

We would love to assist you further and ensure your experience improves going forward. Please don't hesitate to reach out to us directly at support@tradin.com and our team will be happy to guide you through the fastest withdrawal options available in your region and address any spread related concerns.

Best regards,
Tradin Team

Tradin からの回答

2026年3月12日

Dear Kleeton,

Thank you for sharing your experience. We take all reviews seriously, especially those involving the security of our clients' accounts and funds.

We want to assure you and all of our clients that we have thorough security and verification processes in place to protect every account on our platform. In situations where account activity raises concerns, our team conducts a careful and detailed review before any actions are taken — this is something we do to protect our clients, not to work against them.

We understand this situation has been frustrating for you, and we genuinely want to help reach a fair and transparent resolution. We kindly ask that you contact us directly at support@tradin.com so our team can investigate this matter thoroughly and work with you to address your concerns properly.

We remain committed to the safety and trust of all our clients.

Best regards,
Tradin Team

Tradin からの回答

2026年3月3日

Dear Adarsh,

We have reviewed your account and can confirm that there are no withdrawal requests on record. Additionally, after reviewing our previous conversations, we did not find any complaints submitted from your side.

We kindly ask that you contact our customer service team at support@tradin.com, and we will be happy to assist you with any questions or concerns you may have.

Kind regards,
Tradin Team