Tradin レビュー 217

Tradin からの回答

2026年3月12日

Dear Hamza,

Thank you for sharing your experience with us.

We completely understand how concerning it can be to notice a spread increase while opening trades, and we sincerely apologize for any inconvenience this may have caused you.

It is important to note that spreads on instruments such as Gold (XAU/USD) can widen significantly during periods of high market volatility, low liquidity, or around major news events. These fluctuations are influenced by market conditions and liquidity providers, and can sometimes result in temporarily wider spreads than usual.

That said, we want to ensure full transparency and that your experience is properly reviewed. We kindly ask you to reach out to us directly at support@tradin.com with the details of the trades in question, including the date and time, so our team can investigate this thoroughly and provide you with a clear explanation.

Your trust and satisfaction are extremely important to us, and we are committed to addressing your concerns properly.

Best regards,
Tradin Team

Tradin からの回答

2026年3月12日

Dear Trader,

Gracias por tomarse el tiempo de dejarnos una reseña y por la calificación de 3 estrellas — ¡realmente apreciamos su opinión honesta!

Lamentamos saber que sintió que faltaba información durante su proceso de retiro. Queremos asegurarnos de que cada paso de la experiencia sea lo más claro y sencillo posible para todos nuestros clientes, por lo que esto es algo que tomamos muy en serio.

Nos encantaría entender exactamente qué información sintió que faltaba para poder mejorar nuestro proceso y hacerlo más claro para usted y para futuros clientes. No dude en contactarnos directamente a support@tradin.com y nuestro equipo estará encantado de guiarle a través del proceso de retiro con todos los detalles necesarios y asegurarse de que todo transcurra sin problemas en el futuro.

¡Esperamos ganarnos esas dos estrellas adicionales pronto!

Cordialmente,
Tradin Team

Tradin からの回答

2026年3月11日

Dear Ashish,

Thank you for taking the time to share your experience with us, we sincerely apologize for the frustration this has caused you.

We completely understand how inconvenient and discouraging it must have been to log in, only to be asked to do so again just to continue your conversation. This is certainly not the standard of service we aim to provide, and we're sorry we fell short.

We're glad to hear that a resolution was shared with you, however we want to make sure you are fully satisfied with the outcome. If you have any remaining concerns or feel the issue wasn't fully resolved, please reach out to us directly at support@tradin.com and our team will personally ensure everything is sorted out for you properly.

Your feedback is incredibly valuable to us as we continue to improve our systems and customer experience. We truly hope to restore your confidence in us!

Best regards,
Tradin Team